Bill Collector Resume Examples

Bill Collector

Made outbound and received inbound calls from Debtor's.

• Provided accurate details regarding medical and non-medical accounts.
• Created notes in accounts for Client Services Department to review, transferred calls accordingly.
• Processed Debit/Credit card payments, as well as Check by Phone payments.
• Determined settlement offers, generated receipts for accounts that where paid in full.

Bill Collector

Received incoming and made outgoing calls

• Answered questions regarding telephone bills and credit card statements
• Arranged for debt repayment or set up repayment plan based on customers financial situations
• Reviewed the terms of the sales, service or credit contracts
• Recorded information about customer's financial status and status of collection efforts

Bill Collector

Determined and contacted delinquent customers to secure prompt payment

• Negotiated payment agreements
• Prepared statements of failure to respond for credit department
• Updated information on customers' credit reports
• Maintained accurate records of collections and customers' payment status
• Complied with credit bureau's policies and procedures
• Responded to customers by written correspondence or telephone

Bill Collector

Effectively managed a high-volume of inbound and outbound customer calls.

• Answered 100-120 calls a day making outgoing and inbound calls, and had 3 minute wrap time.
• Accurately documented, researched and resolved customer service issues.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.

Bill Collector

• Performed collections
• Developed and maintained confidential records for collections
• Generated correspondence with debtors, employers, & courts

Bill Collector / Account Representative

Contacted clients regarding past due balances.

• Set-up payment schedules according to company policies.
• Maintained complete and accurate records on computer systems.
• Negotiated a large number of settlements with high % of resolution.
• 10+ years of diversified cash handling and customer service experience in different financial institutions.
• Outstanding communication and problem solving skills.
• Devoted to achieve customer satisfaction in addition to meet and exceed expectations.
• Proficient in Microsoft word, office and excel.
• Hardworking, independent, organized and prompt.

Bill Collector

Located customers to collect installments or past due accounts, damage claims, or non-payable checks.

• Attempted to persuade customer to pay amount due or arranges for payment at later date via phone.
• Negotiated loan extensions and modifications and arranges pay schedules.
• Conducted search via phone or Internet to determine location of customers.
• Made recommendations to review for special handling or intensified collections actions.
• Kept record of collections and status of accounts.
• Collected bills on due to various household or establishment on assigned area.
• Sorted out statement of accounts in accordance to the billing address.
• Verified accounts by checking proper identification of the account holder.
• Remitted cash and check payments to the collection department for filing and balancing.
• Made follow ups on delinquent accounts or returned statements.

Bill Collector

Recovered debts that were owed to major corporations

• Filed paperwork and performed follow up calls
• Performed inbound and outbound calls
• Exercised good listening and communication skills for positive outcome

Bill Collector

Successfully managed collections on small business and consumer accounts

• Explained services to customers and settled accounts receivable
• Entered customer data regarding new payment plan
• Offered excellent customer service in busy call center environment

Bill Collector

Outbound calls from acd queue for delinquent accounts

• Made 250+ calls a day
• Collected Credit Card and Check Payments to cover bill payment.
• Set up payment arrangements to cover balance due on delinquent accounts