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Candidate Info
years in workforce
year at this job
Medical Assisting
Bill Collector
Made outbound and received inbound calls from Debtor's.
- Provided accurate details regarding medical and non-medical accounts.
- Created notes in accounts for Client Services Department to review, transferred calls accordingly.
- Processed Debit/Credit card payments, as well as Check by Phone payments.
- Determined settlement offers, generated receipts for accounts that where paid in full.
Candidate Info
years in workforce
months at this job
High School Diploma
Bill Collector
Received incoming and made outgoing calls
- Answered questions regarding telephone bills and credit card statements
- Arranged for debt repayment or set up repayment plan based on customers financial situations
- Reviewed the terms of the sales, service or credit contracts
- Recorded information about customer's financial status and status of collection efforts
Candidate Info
year in workforce
year at this job
High School Diploma
High School Diploma
Nursing Assistant
Bill Collector
Determined and contacted delinquent customers to secure prompt payment
- Negotiated payment agreements
- Prepared statements of failure to respond for credit department
- Updated information on customers' credit reports
- Maintained accurate records of collections and customers' payment status
- Complied with credit bureau's policies and procedures
- Responded to customers by written correspondence or telephone
Candidate Info
months in workforce
months at this job
Education
Bill Collector
Effectively managed a high-volume of inbound and outbound customer calls.
- Answered 100-120 calls a day making outgoing and inbound calls, and had 3 minute wrap time.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Candidate Info
years in workforce
months at this job
Bill Collector
- Performed collections
- Developed and maintained confidential records for collections
- Generated correspondence with debtors, employers, & courts
Candidate Info
years in workforce
years at this job
Applied Science
Bill Collector / Account Representative
Contacted clients regarding past due balances.
- Set-up payment schedules according to company policies.
- Maintained complete and accurate records on computer systems.
- Negotiated a large number of settlements with high % of resolution.
- 10+ years of diversified cash handling and customer service experience in different financial institutions.
- Outstanding communication and problem solving skills.
- Devoted to achieve customer satisfaction in addition to meet and exceed expectations.
- Proficient in Microsoft word, office and excel.
- Hardworking, independent, organized and prompt.
Candidate Info
years in workforce
years at this job
Science & Teaching
Bill Collector
Located customers to collect installments or past due accounts, damage claims, or non-payable checks.
- Attempted to persuade customer to pay amount due or arranges for payment at later date via phone.
- Negotiated loan extensions and modifications and arranges pay schedules.
- Conducted search via phone or Internet to determine location of customers.
- Made recommendations to review for special handling or intensified collections actions.
- Kept record of collections and status of accounts.
- Collected bills on due to various household or establishment on assigned area.
- Sorted out statement of accounts in accordance to the billing address.
- Verified accounts by checking proper identification of the account holder.
- Remitted cash and check payments to the collection department for filing and balancing.
- Made follow ups on delinquent accounts or returned statements.
Candidate Info
years in workforce
year at this job
Massage Therapy
Bill Collector
Recovered debts that were owed to major corporations
- Filed paperwork and performed follow up calls
- Performed inbound and outbound calls
- Exercised good listening and communication skills for positive outcome
Candidate Info
years in workforce
months at this job
Bill Collector
Successfully managed collections on small business and consumer accounts
- Explained services to customers and settled accounts receivable
- Entered customer data regarding new payment plan
- Offered excellent customer service in busy call center environment
Candidate Info
years in workforce
years at this job
Medical Assistant
Bill Collector
Outbound calls from acd queue for delinquent accounts
- Made 250+ calls a day
- Collected Credit Card and Check Payments to cover bill payment.
- Set up payment arrangements to cover balance due on delinquent accounts
Candidate Info
years in workforce
years at this job
Bill Collector
Notified or located customers with delinquent or overdue account, damage claims, or non-payable checks and attempted to secure payment using mail or telephone.
- Conferred with customers in attempt to determine reason for overdue payments reviewing terms of sales, service, or credit contracts.
- Prepared statements for credit department if customers failed to respond.
- Scheduled payment plans for delinquent accounts and erased accounts from credit reports.
- Kept record of collections and status of account, received payments, and posted amounts paid to customers' accounts.
- Responded to correspondences or telephone inquiry from customers regarding delinquent bills, actions taken, or recommendation for adjustment of actions.
- Traced customers who changed residence without notifying creditors to avoid payment of bills.
- Searched city telephone directories, street listings and post office, former employers, third parties and other means to elicit information pertaining to whereabouts of skips.
- Followed up leads and prepared report of investigation of creditors.
- Traced individuals for serving legal papers.
Candidate Info
years in workforce
years at this job
Pre-law
Bill Collector
Responsible for collecting credit card and student loan debt
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and patience to resolve concerns immediately
- Worked on a dialer system, soundbite
- Worked the aged banking portfolio for pre-charge off and charged off accounts
Candidate Info
Vocational Degree
Bill Collector
- Performed outbound collection calls to debtors
- Received inbound calls answering debtor account questions and accepting payments
- Averaged over 250 daily outbound collection calls
- Handled sensitive debtor credit information
- Performed account and credit inquires
- Verified debtor contact, credit, and billing information
Candidate Info
months in workforce
months at this job
Health Science
Pharmacy Technician
Bill Collector
Received incoming calls.
- Took payments on customer's bills.
- Made payment arrangement with customer.
- Informed customers of account balances and due dates.
- Informed customers of penalties for returned checks.
Candidate Info
months in workforce
months at this job
High School Diploma
Bill Collector
- Made inbound and outbound calls
- Collected student loans for the U.S government
- Prevented damage to a customer credit
Candidate Info
years in workforce
years at this job
Business Studies
Delivery Driver and Bill Collector
- Drove a box truck delivering orders to different pizzerias, bakeries, stores, etc.
- Prepared orders for specific customers from boxes of bread, pastries, and cakes
- Interacted with customers during deliveries to ensure customer satisfaction
- Collecting payment from customers on accounts receivable
Candidate Info
years in workforce
years at this job
Medical Coding & Billing Specialist
Bill Collector
- Handled defaulted automobile and mortgage loans to customer and company
- Verified individual credit report through Equifax and TransUnion
- Received and entered data using PC and Noble Dialer System