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Additional Administrative Resume Samples
Lotus Notes Administrator Resume Samples
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10+ years of experience
Managed incoming hotline calls, along with requests from internal customers as well as local support groups. Addressed mail and application access issues, calendaring, ADMINP, ACL audits, addressed TCP/IP issues with client, while replicating and remotely managing servers using RDP and PCAnywhere.
- Provided retrieval of historical and archival data which led to compliance with Prudential and SEC legal standards and communicated the status to senior management.
- Provided written documentation and served as a Team Lead for the group, which enabled the delivery of consistent service to end users.
- Ensured no downtime for customer sales force on both Blackberry and tablet devices by providing guidance on the Blackberry Enterprise environment V5.0.228.
- Provided assistance to same customer sales force using the Good application on iPhones and tablet devices that ensured no downtime for required deadlines.
- Configured and monitored daily backups on Notes servers as a Lead Backup Engineer using different types of backup software such as: Veritas Netbackup, ARC Serve and Backup Exec for several years.
- Processed various mail and database restores to end users upon requests daily.
- Worked closely with client and third party vendor, which led to being nominated for Prudential Rock Solid Award.
0-5 years of experience
Held primary responsibility for corporate email and database administration for Aon North America. Other responsibilities include the daily management and development of 4 direct reports.
- Designed and coordinated expansion of Notes environment from 2 to 7 servers to accommodate the rapid acquisition of companies and high increase of users, transparent to the end user community.
- Created Service Level Agreements to facilitate continued high level response to any Notes related server or user issues
- Cost benefits due to the conversion efforts were realized within 6 months of project end
- Promoted to Assistant Vice President within 18 months of employment
0-5 years of experience
Provided primary support as Administrator of over 3000 Lotus Notes users worldwide.
- Provided administrative and troubleshooting support for Notes Server and Client software and hardware.
- Planned and initiated implementation of long-term e-mail and groupware strategy as part of the Lotus Notes team.
- Developed preliminary business case supporting an upgrade from Notes/Domino 4.6.3 to R5 Domino servers resulting in an upgrade and rollout to R5 Domino.
- Developed training curriculum and teaching strategy, and educated groups of new Lotus Notes users (more than 150 people).
- Supported departments in publishing web pages using MS Front, '98, &2000.
- Developed nine additional lotus notes servers as part of the strategy planning and training initiative.
0-5 years of experience
Lead for Lotus Domino and Notes administration tasks for Course Tools Classic, (CTC), on-line learning systems with 30,000+ users
- Build, configured, documented and deployed 3 new servers into the CTC environment that replaced existing legacy hardware and greatly increased total system capacity
- Windows 2000 Administration, including installing, configuring and testing to assure that systems where to standard, and that all required patch where applied
- Automated routine tasks to eliminate need to manually perform weekly, bi-weekly and monthly file transfers, usage reports and other manual processes
- Developed and documented upgrade project and testing plans for upgrading to Domino R6.5.1
0-5 years of experience
Maintained the North America Lotus Notes infrastructure and provided third-tier support to business sectors.
- Responsible for the successful planning and implementation of the Y2K upgrade of the NA Lotus Notes infrastructure.
- Maintained and upgraded the Lotus Notes hardware to ensure service availability. Service availability of the infrastructure was consistently measured at 99.99%.
- Developed and published standard operating procedures, ensuring compliance with regulatory guidelines.
6-10 years of experience
Responsible for administration, development, support and operational responsibilities on the Lotus Notes Email & Collaboration Team. eDiscovery mail accounts for HR and Corporate Legal. General and Executive Technical Support & On-Call Duties. Project Management of application rollout and Server Installation, Configuration, Patching & Upgrading. Business Process Analysis & Productivity Improvement. Training & Mentoring. Business Continuity Plans.
- Maintained an SLA of 99.9% uptime of Lotus Notes email for 45+ companies.
- Designed archiving solution for 15GB+ of email per year that separated email by time and company which reduced eDiscovery search time from 2 weeks to 2 days.
- Developed the intranet directory called DIR based on the Lotus Notes NAB.
- Created multi-team SharePoint support site for Lotus Notes, MDM & Outlook teams.
- Implemented reporting views for LNDF email processing to identify team metrics.
- Completed high-level review of 3000+ Lotus Notes applications for move to SharePoint. Coordinated with companies to determine effort to complete conversion.
6-10 years of experience
Directed and implemented email security solutions for compliance with the U.S. Department of Homeland Security and Interpol. Maintained standards of intelligence gathering as set by these organizations. Managed email and applications for all statewide agency officers, task force members, and the Arizona Counter Terrorism Information Center (ACTIC). Oversaw all aspects of messaging, as well as server build-outs on AIX 6.1 and Windows-based Domino and Lotus Notes servers, including upgrades, maintenance, backup and recovery, and client-side troubleshooting.
- Designed and implemented a plan that transferred all users to strictly web-based messaging, saving 30% in operational costs annually.
- Created and implemented a mobile device solution using the Blackberry enterprise server to support users across the state in high availability environments.
- Constructed and implemented training materials and procedures for ACTIC staff.
- Developed procedure to facilitate e-Discovery process for the Office of the Attorney General, the U.S. Attorney's office, media, and the public via the Freedom of Information Act and both civil and criminal litigation.
0-5 years of experience
Windows 2K3 and 2000 International Upgrade Project Assumed Project Management role to lead critical and timely OS and Domino upgrades for Domino R6 International sites: Japan, Germany, France, and Malaysia.
- Created processes and procedures for troubleshooting Win 2K3 and Domino R6 server help files and FAQs.
- Provided infrastructure solutions and analysis based on monitoring of Disk I/O and memory server performance.
- Trained new employees on current processes and procedures, including Windows 2K3, 2000, and Lotus Domino R653 server configurations and installations.
- Assisted in setting up MS Windows Active Directory and MS Meta-Directory Services (MMS) to synchronize the current x500 directory structure.
- Remedy Ticket Project: Managed the transition of the current ticket submission process for telephone line installation requests from MS Access to Remedy Ticket Tracking System
0-5 years of experience
Provided administration and updates of two [company name] Enterprise Servers (BES 4.1) and provided tier III support for over 700 users related to [company name] device related issues.
- Trained supervisors and managers how to access Lotus Notes email and Lotus Sametime on [company name] devices: 8700g, 7520, 8703, and 8830.
- Preformed backups and restoration for [company name] data and Lotus Notes databases.
- Coordinated with wireless vendors, and RIM-T3 to create, modify accounts and technical support.
- Provided technical analysis and solutions of 7 Domino/Lotus 6.5/7.0 related issues for over 10,000 users
- Generated new Lotus Notes accounts, groups, archives databases along with created procedures and training documents applicable to the environment.
- Managed, created and assigned Remedy tracking tickets for the Enterprise Applications Branch.
- Maintained Information Technology security regulations and procedures such as setting password requirements and using Autoberry to scan wireless devices for security breaches.
0-5 years of experience
Responsible for the architecture, configuration, security and deployment of servers into a corporate structure for North America, including Canadian operations.
- Collaborated with remote Lotus Notes team to migrate all offices and systems to a new Domain.
- Prioritized, scheduled and executed new and emergency server builds as dictated by business need, including disaster recovery, backup servers and Anti-Virus servers.
- Maintained all software and hardware in the corporate data center housing 250+ servers.
- Designed, built and tested specialized databases, working closely with other departments to ensure correct functionality before implementation.
- Developed mastery of Dell, Compaq and HP servers and PCs.
- Managed data center and end-user support for hardware and software.
6-10 years of experience
Served as primary network administrator responsible for: Domino R6 Mail, Application and Utility servers.
- Served in a technical role during the enterprise wide upgrades to the Domino and Lotus Notes platform.
- Successfully completed upgrades from versions 4.6-6.5, 6.5 and 8.5.
- Served in a technical role within the team to maintain and support the Sametime servers, which provided chat and awareness and online meeting services.
- Implements Sametime Instant chat and online meetings
0-5 years of experience
Tasked with providing third level end user support for end users on Domino/Lotus Notes 8.5 on Linux.
- Maintained Domino R8.5 messaging environment, including Sametime, Lotus Anywhere, and QuickR.
- Administered Message Labs anti spam applications.
- Created procedure and resolution documentation for first and second level support administrators.
0-5 years of experience
- Validated and processed requests for new accounts 50% faster than the standard.
- Deleted inactive accounts, which increased server functionality.
- Coordinated mail moves that ensured information was available in new location in a timely manner.
- Resolved Lotus Notes issues within Service Level Agreements.
- Re-certified 100 users' accounts daily to avoid expiration.
- Monitored mail file quota's to insure adequate space usage.
- Created & Modified Groups in Domain Directory.
0-5 years of experience
Provided Level 2 and Level 3 Support for Lotus Notes 8.5.2, Sametime 8.5.2, Quickr 8.5.1, and Domino
- Developed documentation and training materials for administration and client users.
- Performed Installation, Configuration, and Training of the Lotus notes Client.
- Performed daily Lotus notes Administration Tasks such as Notes ID Creation, recertifying notes user, moving notes users to different OU, and creations of mail-in databases and quicker sites.
- Troubleshoot Domino Server replication, SMTP, Clustering, partitioning, TCP/IP networking, LDAP, Directory Assistance and Transaction Logging, DAOS
- Managed Blackberry Enterprise Server version 5.0 and higher
- Assisted with the provisioning of mobile Experience with Lotus Traveler
0-5 years of experience
Responsible for, but not limited to, 24x7x365 support and monitoring of International clients' Lotus Notes messaging and groupware infrastructures, databases, applications, servers, operating systems and support of 25, 000 plus end users. Developed, deployed, implemented, administered, and secured Lotus Notes environment. Analyzed, planned, and managed operating systems and Lotus Notes upgrades. Developed, documented, and published standards, processes, and procedures established for clients' environment. Identified and restored failures of application, network, and operating systems in a timely fashion. Escalation point for Help Desk and Tier II. Generated monthly reporting as specified per contract.
- Developed, deployed, implemented, and administered each client's environment.
- Created standards, documented standards, processes, and procedures established for each client.
- Generated monthly reporting for each client as specified per client's contract.
0-5 years of experience
Responsible for the management, maintenance and support of multi-server, multi-platform enterprise-wide messaging Infrastructure, including E-Mail, Calendaring and Scheduling, virus protection, performance monitoring, tuning, and capacity planning with Lotus Notes.
- Troubleshoot issues as necessary, including performing hands-on correction of problems and participation in rotating on call responsibility.
- Assisted clients with special needs and problem resolution
- Utilized analytical and project management skills to establish logical processes, ensuring follow-through to completion, followed change management procedures, and maintained documentation.
- Supported 12-Lotus Notes Servers, while taking responsibility for the design and implementation of backup servers spanning 80+ Lotus Notes Servers.
- Performed troubleshooting on Windows NT 3.51/4.0 Server connectivity and domain problems.
0-5 years of experience
Managed the daily operation and maintenance of 35 Windows NT 4.0 & 2000/Domino Servers.
- Responsible for organizing, leading and reporting status of assigned projects and tasks to management and team.
- Configured and installed new hardware utilizing Compaq 3000, 6500, DL580, and 530 series servers.
- Installed and configured RAID 5 and RAID 1 Arrays utilizing Adaptec 4300& 5300 array controller cards with Ultra 2 and Ultra 3 SCSI drives.
- Provide technical support for 1600+ user community. Responsible for troubleshooting and problem resolution for third level Help Desk support calls.
- Perform capacity planning, general monitoring and preventative maintenance in an effort to minimize downtime.
- Participated in pilot activities for new and emerging technology and provide feedback to the organization.
0-5 years of experience
- Designed, installed, tested, and supported a Global Netware 4.0 NDS Ethernet network Consisting of Compaq Proliant Model-2000 servers with Proliant subsystems using controller duplexing in NJ, Basel--Switzerland, and Frimley--England.
- Designed, installed, and supported OS/2, Netware, and Lotus Notes LANs on a twenty nine building Token-Ring and Ethernet campus.
- Provided connectivity for all users to the campus IBM 3090 mainframe and AS/400s via Token-Ring.
- Installed and tested the first Lotus Notes server and network on the Sandoz campus.
- Developed and tested a detailed OS/2 LAN Server disaster avoidance/recovery plan and designed and installed hot-running/spare servers.
0-5 years of experience
Assisted the Project Manager and team members in testing and Integrating Lotus Notes 8.0 version.
- Test case scenarios on Lotus Notes 8.0 and compared to Lotus Notes 6.5, Calendar and Email functions.
- Test Sametime Chat capability: Adding contacts, Making calls, Changing location, Checking availability, and Announcements.
- Resolved trouble tickets with end users, VIPs, and local administrators.
- Worked with vendors (IBM, Cooperteam, RIM) to resolve issues.
- Configured and managed Domino, Sametime, and BES servers.
- Resolved issues with Lotus Notes and custom roving Lotus Notes installations.
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