0-5 years of experience
Responsible for, but not limited to, 24x7x365 support and monitoring of International clients' Lotus Notes messaging and groupware infrastructures, databases, applications, servers, operating systems and support of 25, 000 plus end users. Developed, deployed, implemented, administered, and secured Lotus Notes environment. Analyzed, planned, and managed operating systems and Lotus Notes upgrades. Developed, documented, and published standards, processes, and procedures established for clients' environment. Identified and restored failures of application, network, and operating systems in a timely fashion. Escalation point for Help Desk and Tier II. Generated monthly reporting as specified per contract.
- Developed, deployed, implemented, and administered each client's environment.
- Created standards, documented standards, processes, and procedures established for each client.
- Generated monthly reporting for each client as specified per client's contract.