Telecom Consultant Job Description

Telecom consultants help organizations design, implement, and upgrade cost-effective telecommunication systems. Telecom is a broad term that represents the exchange of information over distances through voice, data, and video. Consultants in this field determine what services a company needs and decide what equipment can best deliver those services. Their job is to deeply understand the newest available technologies, evaluate current systems, and make cost-saving recommendations to company leadership. Once plans are approved, telecommunications consultants provide oversight and technical assistance to implement their projects.

Some consultants specialize in product and system design while others work in sales and marketing. Telecom consultants often work full time for consulting firms, large telephone companies, government, and the insurance, banking, and manufacturing industries. Some telecom consultants are self-employed.


Telecom Consultant Duties and Responsibilities

While a telecommunications consultant’s day-to-day duties and responsibilities are determined by where they work, there are many core tasks associated with the role. Based on our analysis of job listings, these include:

Offer Recommendations to Management

Telecom consultants use software to perform data modeling and analysis to identify issues and make cost-cutting recommendations for an organization’s leaders. They use change management techniques and planning strategies to implement needed upgrades. Telecom consultants also help strengthen the security of international communication systems by identifying vulnerable components and making suggestions to change them.

Analyze Bills to Recommend Cost Savings

Analyzing monthly telecom bills to uncover unnecessary expenses is a key responsibility for telecom consultants. They monitor monthly costs to ensure no hidden fees have been added. They also recommend any competitive options that improve connectivity and help businesses run at maximum efficiency. Their scrutiny helps organizations create more cost-effective networks with strong return on investment.

Plan Telecom Installations and Upgrades

Studying technical specifications and planning installation diagrams and blueprints is another key responsibility for telecom consultants. They document entire networks and offer strategic design, development, and implementation. After completing a project, telecom consultants offer post-implementation services to ensure that all newly installed systems function optimally.

Design Telecommunications Systems

Telecom consultants also design data, voice, and video telecom networks. In order to do this, they conduct thorough investigations of a business’s technology needs. Based on these perceived needs, they build a customized communications network.

Install Communication Systems

Telecom consultants help implement upgraded telecom communication systems by programming voice and data network circuits and equipment. Once they establish a system, they verify and retest circuits and equipment. They also help maintain networks by troubleshooting and repairing any outages. They test back-up procedures and update required documentation.


Telecom Consultant Skills and Qualifications

Telecom consultants should have strong communication skills and a thorough understanding of computer-based telecom networks. Companies typically seek candidates with a bachelor’s or master’s degree, a minimum of three years of experience, and the following skills:

  • Telecom systems design – designing, implementing, and upgrading telecom systems is a major responsibility for telecom consultants
  • Financial analysis – telecom consultants are usually hired by companies to find cost-saving opportunities that provide a return on investment
  • Computer programming – in order to implement, upgrade, and repair telecom systems, consultants use software and computer programming
  • Troubleshooting – telecom consultants troubleshoot client systems, repair outages, and provide updated documentation
  • Technical writing – documenting network systems and writing configuration diagrams is a common responsibility for telecom consultants
  • Client support – maintaining strong customer rapport, answering questions accurately, and resolving concerns quickly are essential skills for success in this role
  • Communication skills – telecom consultants are required to have strong communication skills, as they must explain complex information to nontechnical clients and customers


Tools of the Trade

Telecom consultants use the following equipment in a typical workday:

  • Microsoft Office and databases
  • Communications equipment (data modems, terminals, computer networks, on-site controllers, optical fiber)


Telecom Consultant Education and Training

It is common for telecom consultants to have a bachelor’s degree in telecommunications, computer science, electrical engineering, information systems, math, engineering, or a related technical field. However, candidates who have a master’s degree in business are most attractive to employers. Masters-level education allows candidates to advance to management positions.


Telecom Consultant Salary and Outlook

PayScale lists the median annual salary of telecom consultants as $82,122. The lowest 10 percent of telecommunications consultants earn less than $40,000. However, the highest 10 percent of earners make more than $120,000. According to the Bureau of Labor Statistics (BLS), employment of management-level consultants is expected to grow 14 percent through 2026, which is faster than average for all occupations.


Helpful Resources

We searched the web to find the best industry resources to help you continue exploring a career as a telecom consultant. From top books to industry groups, this list is packed with opportunities to learn, connect, and engage:

United States Telecom Association – this national organization represents the national broadband industry and telecom service providers. Members can network and discover the latest industry news

Telecom Association – you might consider joining this national membership organization of 4,100 professionals who consult with businesses about telecom best practices

Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates – read this book and discover how to save a company money through bill auditing, expense reduction, and savvy contract negotiations

Telecom Expense Management for Large Organizations: A Practical Guide – check out this guide to better manage expenses for major telecom projects within large organizations. It includes insight from experts with over a decade of experience


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