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Quality Systems Manager Resume Samples
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0-5 years of experience
Reported to the VP quality and managed the Quality System function for this 70 million dollar company with a 500 associates. Maintained all ISO and QS-9000 and Motorola QSR Six Sigma Quality systems and process procedures as well as 3rd party surveillance coordination. I performed process capability/benchmarking studies/reports, customer audit interfacing, quality data reporting and analysis and SPC training. Managed the activities of 2 documentation specialists and a systems administration/programming person. Company manufactured silicon ingot for device manufacturers such as Intel, Samsung, Siemens and AMD in a clean room environment.
- Led QS 9000 implementation certification effort and provided training to management and hourly employees and provided SPC training for engineering and maintenance staff and facilitated DOE training using Statgraphics software.
- Implemented an on line paperless ISO compliant documentation system and managed procurement of hardware and software.
- Performed GAP analysis and pre-audit survey for ISO 14001.
- Reduced cycle time for specification approval by 70% using electronic system.
- Responsible for nine successful (without a hold point) ISO 9002:1994 surveillance audits, 2 Motorola QSR assessments and triennial recertification audit.
- Capital outlays of $40,000 ROI of 1.2 years with net annual savings of 2500 hours implementation of paperless document control system.
0-5 years of experience
Created policies and procedures for quality and distribution. Managed quality control laboratory and distribution. Oversaw 15 employees.
- Credited as a founding member that built organization into multi-million dollar leading specialty gas company.
- Designed and built analytical laboratory for specialty gases that expanded product lines and increased return on investment (ROI) through reduced costs of goods.
- Improved quality by developing methods for analyzing specialty gases and mixtures.
- Developed ISO-9000 quality system that defined business practices and led to certification and better business practices.
- Led implementation of industry-specific business software system that saved administrative time and improved record keeping.
6-10 years of experience
Managed the Quality Department, Document Control and Quality Management System, including implementing ISO 9002 and QS 9000 Quality Systems by studying the process, writing procedures, training co-workers, problem solving, performing corrective actions and hosting Registrar Assessments of the systems.
- Created the ISO 9002 and QS 9000 implementation team that realized a $198,000 / year cost savings.
- Led a remanufacturing team resulting in 6 successful third party surveillance audits and multiple three year renewals of the QS 9000 certification.
- Analyzed the needs and assisted three sister companies with the ISO 9002 and QS 9000 process resulting in all three companies becoming certified.
- Performed annual Internal Audits for sister companies.
10+ years of experience
Provided strategic direction and leadership for continuously improving the Plant’s Quality Systems programs.
- Lead a Quality Staff group of 17 employees, with a Plant employee base of 530 hourly employees at Kraft’s largest Process Cheese Plant.
- Led Plant focused Consumer Complaint Reduction Teams annually focusing on top 3 complaint issues to drive down complaints within each Department. Consistently the top performing Process Cheese site from a customer satisfaction standpoint for all 14 years during Quality Manager tenure.
- Developed the Quality Planning for multiple Plant product launches and commercializations: Lunchables-Dessert Snacks, Naturals To Go, Nutrition Bars, Dairy Bars, Project Munster.
- Led initiative to get the Plant ISO-Certification status.
- Coordinated and led all external audits conducted by both customers as well as regulatory officials receiving top tier performance ratings on all audits.
- Developed a cross functional Plant Pathogen and Environmental Monitoring Team which has decreased out of spec. swabs by 85% since the Team was established.
- Provided Quality Leadership during major Plant renovations ($34 MM) providing sanitary design input and quality oversight while achieving no quality events or service level interruptions.
0-5 years of experience
Managed Quantum’s QS-9000 quality system at its six (6) facilities in California, Michigan and Mexico.
- Maintained relationship with TUV, the Quality System Registrar, as the single point of contact.
- Successfully planned and coordinated QS-9000 Quality System implementation leading to a successful audit and registration by TUV.
- Worked closely with the CEO and Directors of the company to ensure that policies are effectively implemented.
- Implemented and successfully obtained ISO-9001 registration for Quantum’s Fuel Storage Business Unit for engineering and manufacturing of hydrogen storage systems.
0-5 years of experience
Steered the development, maintenance, and internal auditing for plant quality systems and specific customer driven programs.
- Developed and managed root cause and corrective action program for both internal and external audit findings.
- Created and implemented a system for document control and training.
- Facilitated 3rd party, customer, regulatory, and vendor audits.
- Directed risk assessment activities to determine the disposition of nonconforming materials.
- Ensured GMP compliance.
- Reported plant quality metrics on monthly and quarterly basis.
0-5 years of experience
Developed and implemented quality processes through continual improvement processes.
- Developed and implemented Reliability, Materials, and Dimensional Laboratory procedures.
- Working knowledge of PPAP, FMEA, APQP, SPC, and Control Plans.
- Developed and supervised Internal Audit Program for QS-9000 and ISO/Guide 25.
- Responsible for Corrective Action Program and applying root cause analysis techniques.
- Liaison to Ford, Chrysler, and GM is resolving supplier nonconformances.
- Managed electronic documentation and data control system. Performed internal and supplier quality management audits to ISO 9000, QS-9000 and ISO/Guide 25.Developed and trained associates on policies, procedures, and work instructions.
0-5 years of experience
Developed and managed internal audit team composed of twenty people. Expert skills in executing internal audits in accordance with company policies and quality system standards per established audit plan. Analyzed ISO/TS16949 compliance status at corporate and global manufacturing sites reporting audit results, findings, corrective action status, and resolution of gaps identified to Senior Management.
- Communized and mapped business processes globally
- Retained company ISO/TS16949 re-certification for 4 years with 0 non-conformances while eliminating redundant processes by 67%.
- Assisted in the implementation and auditing of J-SOX activities
- Established electronic systems for process routing and approvals.
- Developed and delivered first ever corporate training related to Quality Management Systems.
- Selected to manage Risk and Crisis Management
0-5 years of experience
Oversaw quality operations for the nation’s leading producer of packaged tobacco goods in their category with annual sales of more than $1.5B.
- Facilitated the reduction of the company’s COQ from $1.1M to $565K.
- Coordinated the efforts to reduce Consumer Comments from 1.09 PMUS to .62 PMUS.
- Assisted in the development and implementation of traceability and product retrieval plans.
0-5 years of experience
Developed, maintained and improved policies and procedures in compliance with all regulatory & SQF level 3 & AIB guidelines.
- Provided leadership, direction and training to all departments in the plant in areas such as quality, food safety, plant safety sanitation, good manufacturing practices and customer service
- Conducted Customer, regulatory and in-house audits
- Developed and maintain operational quality standards, batch sheets and specification sheets
- Maintained Adherence to all customers Quality policies and procedures as stated in the customer’s manuals.
- Adhered to all regulatory rules and regulations, ensuring that food safety and product performance standards are met
- Involved in Continuous Improvement Program development.
0-5 years of experience
Designed and implemented CWSC’s quality management system resulting in ISO 9001 registration
- Primary author and editor of quality manual.
- All three offices of CWSC encompassed in ISO 9001 registration
- Designed SharePoint site and libraries to support quality management system
- Supervised a team of five travelling network engineers performing QA on wi-fi installations at Air Force medical
- Supervised two project managers and a quality analyst in supporting integration of Air Force networks at 70 medical
- Contract value: $7.2 Million
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
