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Quality Auditor Resume Samples
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6-10 years of experience
Collected, analyzed and reported on quality related statistics and metrics to management and customers.
- Identified, investigated and resolved problems with parts, assemblies, material and process/procedures.
- Worked with cross-functional teams to improve processes and to drive product quality.
- Improved product quality by implementing failure analysis & corrective actions.
- Reduced pre-existing failure rate of ESD related defects from 21.5% to 3.4% in 6 months by implementing training for the entire test department, aligning manufacturing tests to customers’ tests, implemented new test procedures, retraining technicians and validating process improvements.
- Reduced Return Material Authorization (RMA) cycle time from 30 days to 7 days by redesigning processes, implementing a new Customer Service program, process mapping, tracking RMA units, creating failure analysis reports and providing failure analysis reports to customers.
- Pioneered One Touch Systems first ever assembly outsourcing operations in Canada and captured 12% reduction in labor costs over first six months.
0-5 years of experience
Reviewed underwriting files for decision making competencies and internal and external processes
- Documented underwriting errors and determined the error level for each underwriter
- Served on focus group committee to review and suggest improvements to the audit process and guidelines
- Completed special projects as assigned
- Saved the company thousands of dollars by suggesting a cost-saving idea to reduce spending on medical records.
- Developed multiple Excel spreadsheets utilized by managers.
10+ years of experience
Acted as back-up to Quality Engineers, Quality Supervisors and Quality Manager as needed
- Performed physical and surface quality inspection of materials, optical filters, filter assemblies, and arrays using tools such as micrometer, caliper, interferometer, and microscope per MIL standards.
- Generated First Article Test plans and performed First Article Inspections
- Created and compiled documentation packages
- Performed environmental testing of components. Maintained environmental testing chambers and equipment
- Conducted Internal Quality Audits per AS 9100 and ISO standards
- Performed shipping/receiving duties and also audited/inspected incoming material and inventory
6-10 years of experience
Reviewed OASIS documentation for consistency among disciplines, complete answers, and assigned ICD-9 codes based on the assessment, using both paper and computer review methods.
- Completed chart reviews to determine areas affecting outcomes so that solutions could be established to raise outcome levels and to prepare for Joint Commission surveys.
- Assisted in staff training to improve documentation to comply with state and federal regulations and to improve outcome levels and comply with Joint Commission standards.
- Identified strengths and weaknesses of staff members related to documentation and referred them to the educator for further training when unable to quickly solve deficits.
- Collected and tabulated data regarding infections, illnesses, incidents, outcomes, and staff turnover.
- Directed data entry personal and quality auditor staff, performed annual reviews, and identified areas of outstanding achievement or need for improvement.
0-5 years of experience
Interacted with customers over telephone to provide information or accept reports of concerns
- Analysis of Customer reported issues utilizing research and resolution within assigned authority
- Conducted internal systems and process audits, performing QC systems transactions
- Executed preparation, distribution, tracking and filing of questionnaires to evaluate systems for regulatory and contract compliance on items such as 401K statements
- Ensured updated knowledge of current best practices in Quality Assurance management
0-5 years of experience
Performed multiple quality inspection/sort(s) in the automotive industry for non-conforming product/material
- Inspect and sort products/parts for defects as instructed per the work instructions provided by the customer quality engineer and/or the team leader.
- Repackage & tag all certified product.
- Recorded all data required for each job performed
- Report all findings to the quality engineer and the team leader
0-5 years of experience
Planned and conducted audits of data processing systems and applications to safeguard assets.
- Ensured accuracy of data and promoted operational efficiency.
- Established audit objectives and devised audit plan.
- Followed general audit plan and previous audit reports.
0-5 years of experience
Accurately completed comprehensive damage reports submitting final audit reports to supervisory personnel on a daily basis.
- Collected and verified facts relevant to the damage of an underground facility
- Assessed root cause of damage occurrence and initiates prevention plans.
- Conferred with staff regarding damages, providing feedback and training to Damage Prevention Specialist.
- Examined completed tickets determining whether locates were performed accurately and in compliance with established standards.
- Monitored workers, verifying proper usage of equipment and maintenance according to quality assurance standards.
6-10 years of experience
Identified, documented and distributed audit observations and issued audit reports
- Performed Quality Audit training and provided training to guest level auditors
- Collaborated with cross functional departments to assure seamless communication
- Understanding of Six Sigma Quality skills and Best Practices in textiles
10+ years of experience
- Detailed, precision based quality control work
- Special project work- collecting, testing, (including moisture analysis, breakage, and sucrose) and recording data
- Helped develop standard operating procedures for product line stabilization
- Supported start-up of three products
- Inspected and prepared work area for annual American Institute of Bakers sanitation certification
0-5 years of experience
- Developed and implemented control plans and quality procedures
- Performed and organized internal audit, process audit, and corrective action
- Trained and responsible for gauge calibration
- Assisted and developed failure mode effects analysis (FMEA)
- Administered and implemented 5S and lean manufacturing
- Participated and experienced continuous improvement and Kaizen
- Trained and certified ISO 9001:2008
0-5 years of experience
Collaborated with the Food and Drug Administration to check quality of produce per FDA guidelines
- Responsible for product inventory using the Navigation (NAV) System
- Scheduled and arranged shipments of necessary stock
- Performed quality audits on products to ensure product eligibility
0-5 years of experience
Verified quantity, quality, labeling and addressing of products and items of merchandise ready for shipment.
- Compared items packed with customers’ order and other identifying data.
- Made recommendations regarding improving operations and financial position of company.
- Supervised and coordinated activities of auditors specializing in specific operations of establishments undergoing audit.
- Recorded transfer of securities and corrected problems related to transfer.
- Reviewed client instructions for transfer of securities.
- Conferred with coworkers to resolve problems related to transfer.
6-10 years of experience
Performed all Quality Assurance functions for the Pharmacy Call Center under minimal supervision.
- Responsible for performing call monitoring, research, extracting and compiling accurate audit data reports utilizing Microsoft Excel spreadsheets.
- Created test call scenarios and conducted “secret shopper” calls to evaluate the accuracy of responses.
- Provided technical support and offered observations to call center teams and management.
- Completed audit/monitoring duties in a timely manner as set by management.
- Prepared reports using Microsoft Word and Excel and met with management to provide analyses, recommendations on monitoring activities and error trends.
- Attended various types of departmental meetings as requested by management.
6-10 years of experience
Performed hourly quality checks
- Measured and recorded specs to ensure production ran accordingly (signed off if appropriate)
- Identified quality parts for customers (signed off on parts that were good quality)
- Scanned and labeled production intake to warehouse
- Performed training for operators
6-10 years of experience
Conducted Floor inspections of product and cGMP adherence.
- Coordinated Trained Production Personnel on Quality Standards and Production S.O.P.s.
- Performed Lab Testing on product per Sampling Plans. Administered Test Records Product and Process Deviations, NCMR Reports, and Shift Reports.
- Coordinated Rework Activities and issues with Production for containment and resolution.
- Audited Standard Operation Procedures. Interfaced with Document Control.
0-5 years of experience
Followed all plant and company Safety/ Responsible Care policies and procedures
- Inspected/ audited materials (finished goods, components, raw materials) to established specifications and determine compliance
- Performed assigned testing to established methods to determine compliance
- Conducted audits of the processes as required by QPE/QM
- Ensured control over nonconforming products/ materials/ components
- Maintained record of inspection/ testing results
- Communicated issues/ findings to Quality Process Engineers/ Quality Manager for resolution
6-10 years of experience
Planned and conducted Quality audits, as lead or co-auditor.
- Identified, documented and distributed audit observations and issued audit reports.
- Reviewed & approved corrective action plans and tracked corrective action plans.
- Provided timely written reports of quality/regulatory compliance status.
- Performed Quality Audit training and provided training to guest level auditors.
- Developed and revised QA Audit SOPs, compliance tracking tools and audit worksheets to improve processes and procedures.
6-10 years of experience
- Followed ISO 9001 / TS 16949 standards during the manufacture of products for automotive, office furniture, and consumer products industries
- Provided leadership, guidance, and communication between QA, mold-injection, shipping/receiving, and assembly teams
- Ensured quality standards were met by conducting audits and dimensional checks (height gauge, calipers, digital levels, micrometers, etc.)
- Eliminated waste with Statistical Process Control charting (X-bar, X-bar & R, and X-bar & S)
- Utilized Lean JIT manufacturing to continually meet projected deadlines
- Trained, developed, and mentored new employees on policies, procedures and processes
- Improved performance by implementing Kaizen and Six Sigma principles
0-5 years of experience
Reviewed audit procedures and processes
- Performed process audits both targeted and random throughout a large insurance printing environment.
- Responsible for covering various areas such as inbound and outbound as well as overseeing materials produced on Digital printing machines.
- Inspected and measured products
- Calibrated all scales in the plant
- Training associates to make sure they follow the SOP set forth by the client
- A required data collection and recording process was required daily as well as being personally assigned the task of sending daily email progress reports on various projects using excel
0-5 years of experience
- Performed routine inspections on of soft goods to ensuring that the product met requirements and standards.
- Read and interpreted blue prints for discrepancies in material and workmanship.
- Continually met or exceeded daily work quota.
- Created inspection reports, specifically for products that needed modification.
0-5 years of experience
- Conducted investigations of collector misconduct for both the Consumer Affairs and Consumer Hotline departments for state, FDCPA, FTC, Hipaa and corporate policy violations based upon consumer complaints received from state Attorney General offices and the Better Business Bureau
- Investigated returned checks for Citibank, Bank of America, Capital One, American Express, Purchased and Retail accounts searching for misconduct trends.
- Performed quality control audits on all Texas and New York state matters for response time compliance.
- Trained both US and offshore personnel in these procedures.
0-5 years of experience
- Performed quality related audits in operational areas of the business including warehouse operations, print operations, IT, and commercial operations, and assist in providing solutions
- Provided subject matter expertise in executing Quality Systems (Document Control, Change Control; CAPA Systems, etc.)
- Identified /evaluated issues or deficiencies, recommend improvements and action plans, solicit feedback and management responses
- Monitored reported issues and deficiencies, including follow up and validation of management actions. Take corrective action, where necessary
- Managed the training and career development of new employees in line with corporate goals and objectives
0-5 years of experience
Audited and scored calls for key clients within the banking division.
- Responsible to assess the legal collectors in the attorney network within the banking division
- Assigned to select scored calls to be used on monthly calibration meetings with key clients within the banking division
- Evaluated and assessed a variety of calls for the Department of Education
- Responsible for communicating with various supervisors about calls and updating rosters for the Department of Education
- Organized companywide call calibration meetings for the Department of Education
- Certified in company’s HIPAA program and audited health related accounts
- Introduced and setup a priority project planner within SharePoint to prioritize and update statuses on outstanding department initiatives
0-5 years of experience
Inspected and scanned labels to insure product order was complete and labeling matched
- Insured no product damage
- Added items as required to fulfill orders
- Generated reports via data entry and produced daily summary for management
- Used MS Excel and Power Point as called for to augment reporting
0-5 years of experience
Trained Material staff in SAP, CBASE, Excel, 5S and Good Manufacturing Practices (GMP)
- Super-user for the JFK Market CBASE and SAP (Additional access ORD 0073)
- Resolved yielding, portioning, menu, pricing, sourcing, and item discrepancies
- Analyzed Food Cost and root-caused variances and supervised daily operations
- Developed strategies to improve material flow through use of the Gatekeeper tool
- Consultant to Lean and Quality for the JFK Market (FTQ, IFBL and Process Improvement)
- Trained Quality Auditors
- Audited LSG’s handling and building of Delta, Korea and ANA
- Audited IS, E&S, Transportation, Hot/Cold Kitchens, and Customer Service
0-5 years of experience
- Inspect automotive parts prior to being shipped to BMW
- Ensured a cleaning working environment was maintained
- Prepared proper documentation for all inspected auto parts
- Communicated with forklift drivers and other employees to ensure inspects part were delivered
0-5 years of experience
Evaluated and refined Call Center Stats reports that were provided to Senior Management Leaders on a daily, weekly and monthly basis. Compared Plan Staff vs. Actual Staff, Average Speed of Answer, Talk Time, Handle Time, Speed of Answer, Occupancy and Average Abandon Time.
- Enhanced the quality monitoring process for three separate call centers. Provided a unified focus on the customer experience which develops a rapport with the caller. Quality monitoring feedbacks were provided within an hour of the actual call. Provided SOPs, training and transition statements to strengthen the confidence in the staff.
- Developed processes and procedures to provide error trending results on an employee, call center and department level. Systematically automated the results into a spreadsheet that provided daily, monthly and yearly results. Easily identified the top 5 error trends to help in the development of the staff via training.
- Initiated new techniques to evaluate meaningful day to day processes. Developed a spreadsheet that allowed an employee to assess his /her progress to meeting the department goals. Measured Calls Received vs. Documented Calls. Designed a measuring tool to evaluate the service guidelines established by the carriers.
- Improved and redesigned the current performance spreadsheets to include the new measurable items that management expected of the employees.
- Refined the reports to include pertinent data to be provided as service information to our larger integrated groups, Signature Healthcare and University of Maryland.
- Managed the Business Recovery Plans for the administration departments to sustain the accuracy and effectiveness in case of an emergency
0-5 years of experience
Inspect and test parts and products as necessary, during or after assembly, according to established guidelines and quality standards.
- Maintain a clean and organized work area and maintain all equipment according to maintenance plans and established procedures.
- Practice problem solving and troubleshooting techniques as part of a team responsible for realizing continuous improvement to products and processes.
- Preparation of training materials for different departments aimed at perfection in quality standards.
- Gathering information and constantly updating knowledge on the various changes that are happening in the field of quality audit.
0-5 years of experience
Ensure high quality ingredients are used on product and all ingredients are to specifications set by company standards
- Conduct bake off evaluations at specified time intervals, record results, and take corrective actions if necessary
- Ability to differentiate color, flavor and texture of food ingredients and pizzas
- Assisted R&D with new incoming ingredient testing as well as newly developed recipes for customers
0-5 years of experience
Performs comprehensive analysis of selected provider files to ensure accuracy in accordance with Emblem Health’s policies and procedures.
- Prepare and analyze monthly audit metrics for management review.
- Ensure all audits adhere to departmental guidelines, and reports review findings to management.
- Administer corrective action plans for inaccuracies identified via audit findings.
- Makes suggestions to improve provider file data for audit of special projects assigned by senior management.
- Participates in interpreting, compiling and analyzing data pertinent to audits performed by the PFO department.
6-10 years of experience
Promoted to Foreman and supervised employees making sure they were following SOP’s along with safety guidelines.
- Performed routine inventory to correspond actual physical product counts with the computer system counts and consolidated parts together for incoming products.
- Inspected final and returned products for cosmetic and physical defects along with notifying the proper party of findings.
- Intercepted and quarantined quality holds units.
- Received product and placed according to warehouse layout.
- Loaded final products using to clamp lift according to the product shipping method.
- Received, logged and transported parts for Electrolux in accordance with Just-In-Time procedures.
0-5 years of experience
- Analyzed underwriters and auditors decisions, verified they are in compliance with company and investor guidelines, identified deficiencies, reviewed documentation for potential fraud and other inconsistencies.
- Review income documents and calculate household income (wages, S/E, rental, Benefit, Public assistance etc,)
- Evaluate loan documents including credit reports, appraisals, legal documents and borrower applications for accuracy.
- Update/report performance tracking on underwriters and Auditors for coaching
- Present and negotiate final decisions disputed by UW and auditor managers via conference calls.
- Generate reports with daily production information, update and corrected exception reports, verified and approved final Audit decisions. Work with Subprime loans. Familiar with LAPP, conventional & FHA guidelines
0-5 years of experience
Work independently and efficiently to review and triage all Performance Guarantee (PG) errors received for all New York and Virginia national accounts – NASCO, CS90 & CHIPS
- Collaborate with claims units to identify individual account needs in a proactive manner.
- Responsible for tracking, analyzing and issuing monthly reports of PG errors for all accounts.
- Conduct monthly meetings with the claims managers and identify individual team needs in an effort to reduce examiner errors.
- Work one-on-one with operational Experts to revamp/update any workflow that may be causing discrepancies in processing.
- Ensure open communication exists between the systems team, claims teams as well as account representatives – guarantee all parties are aware of causes of the errors as well as what is being done to prevent future errors.
0-5 years of experience
Audit and inspect raw materials, packing components, and/or finished goods to ensure compliance to quality specification and standards
- Responsible for ensuring a safe workplace while producing a high quality product by following company procedure
- Inspect material using calibrated measuring devices and visual examination following approved test methods
- Communicate inspection results with supervisor or other responsible parties and recommend any corrective actions
- Observe and monitor production and manufacturing operations and equipment to ensure conformance to specification, if applicable direct necessary adjustments
- Communicate with team members to ensure all products are evaluated thoroughly
0-5 years of experience
Audited front-line staff performance via phone and fax work
- Compiled and distributed auditing trends across the organization
- Assisted with training and projects as needed
- Facilitated calibration sessions with vendor locations as well as Point of Contact for Standard Operating Procedure questions and appeals
- Partnered with Operations to identify conflicts/errors and update SOPs
- POC for Pull Call Requests which included SOP development and training of peers
10+ years of experience
- Inspected and tested assembled two speed variable motors.
- Operated CNC machine to build parts for air conditioning units.
- Trained new CNC machine operators.
0-5 years of experience
Review and release drug product production and control records, laboratory testing and stability to ensure compliance with all established and approved written procedures before a batch is released or distributed.
- Verified the percentage actual yields of the drug product
- Participate internal audits
- Interacted with production, sales and purchasing departments related to quality issues
- Assist in corrective and preventive actions
- Participate in change control
- Manage data in Enterprise 21 system for returns or complaints on products to make sure they are destroyed, reworked or resold
0-5 years of experience
- Ensured continuous/consistent improvement to 8 lines of operation consisting of 50 people per line.
- Made assessments based on regulations, processing procedures, and policies.
- Monitored and documented reports based off daily production assignments.
- Prepared non-conformance violations based off ISO regulations and procedures specifications for all reports.
0-5 years of experience
Audit inbound and outbound phone calls and emails in regards to employee’s payroll, benefits and HR procedures.
- Calibrated calls with management and representatives to ensure accuracy and consistency.
- Maintained the SLA database which housed contracts with our clients.
- Train new hire classes on quality, procedures, and systems.
- Assist with the design, calculation and questions used for quality scoring criteria.
0-5 years of experience
Creating and implementing controls that mitigate risks related to regulations both external and internal.
- Analyze information gathered to develop improvements and changes in current policies and procedures.
- Manage and deliver systematic results to the peers, managers and Department managers.
- Participate in out-of-state projects for loan buy out and completed within service level agreement.
- Complete account reconciliations for audit purposes.
- Monitor employee compliance with Department policies, procedures and Federal State Laws.
- Complete database entry and updating to support quality monitoring activities.
0-5 years of experience
- Started selected ATM unit in shop floor data manager system.
- Conducted visual inspection of each unit by the quality system process manual.
- Logged in failure codes for every unit.
- Visually inspected monitors, alarm boards, power switches, and combination locks for defects.
- Placed initials in designated area on installation reports.
- Performed functional quality audit on self- service systems used in retail locations.
0-5 years of experience
- Audit and then released approved product specifications on company website and search engines Google and Bing
- Researched and wrote product specifications for home improvement companies
- Tested Supplier Portal for software bugs
- Proofread all product descriptions
- Audited products for inaccurate and missing information
0-5 years of experience
Responsible for observing and eliminating defective product to ensure a high quality product. Tested and assured quality standards were met on new product. Gathered, organized and analyzed data utilizing MS Excel and distributed reports. Responsible for five Departments in Quality Assurance needs.
- Proficient in Microsoft Word and Excel
- Trained and supervised in quality assurance
- Capable of producing results with little or no supervision
- Highly organized and detailed oriented
- Highly dependable
- Superlative communication skills
- Versed in 5S and lean manufacturing
0-5 years of experience
Perform internal supplemental audits of business lines to verify that process records are in conformance to applicable business and regulatory requirements.
- Perform desk audits and side-by-side audits in business areas to verify conformance to applicable SOP and regulatory requirements.
- Notify management of quality/compliance trends and service failures.
- Productivity/Quality rate of 98%.
- Mentor internal customers with interpretation of requirements and other guidance documents, as applicable.
- Evaluate responses to audit report and performs follow-up with respondents, management, or others, if needed, to ensure resolution.
- Ensure systems used in QA are properly maintained.
6-10 years of experience
Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms.
- Evaluate analytical methods and procedures to determine how they might be improved.
- Identify quality problems and recommend solutions.
- Participate in out-of-specification and failure investigations and recommend corrective actions.
- Write or revise standard quality control operating procedures.
- Write technical reports or documentation such as deviation reports, testing protocols, and trend analyses.
0-5 years of experience
Audit variety of products before shipping out to customers
- Assist QA Supervisor with data analysis, quality report and daily product spread sheet.
- Retrain employees with errors that comply with their work instruction for that department
- Have employees sign off on retraining roster
- Coordinated with 5s team to imply that 5s is sustain
- Insure that area Inspectors are compliance with quality criteria, SOP and OP of the products
- Assist ISO rep. for ISO re-certification.
6-10 years of experience
Audited production quality for food safety compliance
- Checked production paperwork to make sure that it was filled out properly
- Set up and led sensory evaluations of freshly made product using 8 different criteria
- Participated on a DMAIC team for reducing consumer complaints due to hair
- Coached 300 associates to learn Quality Policy and 4 key objectives
- Taught 120 associates on Quality One Point Lessons
- Experienced in Conducting Quality/Food Safety Audits at factory and vendor level.
- HACCP and GMP certified at local level
- Conducted monthly presentations to update associates on product quality and food safety
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Quality Auditor
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
