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Additional Inventory Management Resume Samples
Warehouse Supervisor Resume Samples
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0-5 years of experience
Managed inventory in excess of eight million dollars, improving inventory accuracy from 68% to 97% accuracy over a one year period
- Coordinated logistics of all facilities including importing, exporting, and process standardization.
- Key participant in establishing vendor consigned inventory program, reducing in-house inventory by 2 million dollars.
- Established Barcoding system in order to improve order fulfillment accuracy, materials traceability and overall department efficiency.
- Implemented Global KPI’s for all locations to track continual improvement and ensure company goals are realized.
- Defined and created work instructions for Quality Management System compliant with ISO9001, AS9100, ISO13485, and TS16949 Certifications and coordinated implementation of warehouse procedures across all global facilities.
- Conducted internal audits for Quality Management System Procedures at multiple sites to ensure compliance and standardization of processes across all facilities.
- Reduced headcount from 45 direct employees to 22 while maintaining warehouse productivity by improving efficiency, properly defining work responsibilities, and improving department structure.
0-5 years of experience
Supervise warehouse operations, to include receiving, Finished Goods, and internal warehouse located at Main Plant.
- Ensured material was sent to main plant in a timely matter to ensure production wasn’t impacted.
- Reported weekly KPI’s to Logistics Manager including, FIFO Accuracy, Reservation Timing Metrics, KANBAN Fill Metrics, Cycle Count Accuracy.
- Reviewed and approved Time Cards using ADP.
- Directly supervised 28 employees located in 2 different facilities.
- Used SAP for multiple functions to include inventory transactions, shipping, reports, and daily queries.
0-5 years of experience
Through the use of MRP II systems, planned and maintained the production schedules for the manufacturing and packaging of antibiotic suspension products. Balanced inventory of raw materials and packaging components to ensure resources were available to meet production schedules.
- Maintained monthly production schedules with minimal change.
- Minimized downtime and back order by effectively managing inventory levels through MRP II.
- Increased batch production of antibiotic blending by 25%.
- Through team building, motivated personnel to maintain efficiency levels.
6-10 years of experience
Managed and increased the effectiveness and efficiency of Support Services (Returns, Inventory controls, and Invoicing) to develop logistics services and network strategies
- Complied with Sarbanes-Oxley regulations on warehousing, material handling, and documentation requirements by enforcing adherence to protocol and advising management on needed actions
- Maintained receiving, warehousing, and distribution operations by developing and executing integrated, realistic and detailed project plans to allow for successful project delivery
- As supervisor, maintained warehouse staff job results by coaching, counseling, and disciplining employees; while planning, monitoring, and appraising job results
- Sustained a 5M dollar inventory of information technology supply chain equipment with less than 1% loss
0-5 years of experience
Supervised 25 employees in warehousing, shipping and receiving. Trained, evaluated, coached and developed team members. Managed within labor and OPEX budget.
- Developed and implemented truck loading process that simplified and maximized driver’s time.
- Scheduled warehouse team members to meet the demands of the facility, utilizing Key Performance Indicators (KPIs) to monitor performance.
- Allocated necessary space for stock rotation and assisted with proper FIFO process.
- Maintained appropriate inventory levels and provided product loss control.
- Secured company assets by verifying and auditing outbound shipments and returns.
- Utilized SAP, Outlook and MS Office software to provide accurate product and financial reporting.
10+ years of experience
Managed day to day operations of multiple departments including Put Away/Replenishment, Order Filling, and Shipping Departments
- Oversaw teams of 9 to 30 associates
- Ensured SOP’s were being followed
- Identified areas for improvement
- Communicated daily results to upper management
- Monitored associate productivity and coached accordingly
- Implemented new procedures to help improve performance of multiple departments
0-5 years of experience
Helped oversee growth from 600 SKUs to 1500 SKUs in repack area.
- Assisted with training and ramp-up for 6 new employees.
- Increased efficiency by over 10% in my direct reports.
- Helped to implement new ideas in housekeeping and 5S.
0-5 years of experience
Promoted twice from host to lead to supervisor in the 1st year and a half based on performance
- Developed leadership skills in order to manage the day-to-day operations
- Communicated with bosses and team members to determine priority of tasks
- Trained new team members on the job
- Oversaw the team of 5 team members to make sure they stayed on task and were efficient as possible
- Checked that products that were received matched suppliers invoice
- Awarded “Service Superstar of the Month” on 3 separate occasions
- Developed customer service skills with employees in charge of units out in the park
0-5 years of experience
Shipping Coordination
- Daily management of 11 warehouse team members to ensure smooth flow of parts throughout entire process.
- Coordinate entire shipping process from customer order to delivery. Ensure customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
- Complete daily inventory control based on part count variance. Analyze discrepancies and take action to ensure 100% reconciliation of inventory.
- Completed 6 week Management Development course with the focus on situational leadership and team development.
- Increased inventory accuracy by 1 % based on daily financial report during a 6 month period. Achieved ~ 125k in cost savings.
- Maintained 99% on time delivery of all high priority shipments based on customer request.
10+ years of experience
Oversaw all aspects of logistical operations including truckload planning, shipping/ receiving, picking/ packing, scheduling, dispatching and accurate recordkeeping for 10 direct reports.
- Established procedures for verification of incoming and out-going shipments, handling and disposition of materials, and keeping warehouse inventory current.
- Managed and supervised the daily activities of Warehouse Associates in the fulfillment of customer orders and general warehouse operations.
- Assisted and maintained appropriate inventory levels and product loss control.
- Supported safety programs to reduce and eliminate employee injuries while conducting safety training at the branch.
- Ensured that a safe working environment is maintained at all times and that the appropriate safety regulations and policies are complied with.
- Collaborated with Shift Manager in the development of employee performance development plans.
6-10 years of experience
Managed warehouse staff of 4-6 individuals.
- Planned daily delivery routes and managed inventory.
- Coordinated demonstration events in collaboration with sales personnel.
- Quickly and effectively solved customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Planned and executed delivery routes throughout the Greater Los Angeles area.
0-5 years of experience
Assigned, coordinated, trained, and reviewed 45 employees
- Supervised warehouse selectors, Hilo drivers, loaders, and office coordinators
- Selected orders and performed clerking duties in cold-storage warehouse
- Resolved inventory issues and tracked labor and selection rates
- Created schedules for employees, handled all timecard issues and H/R related issues
- Held employees to Performance Accountability point system standards
6-10 years of experience
Directed daily warehousing activities.
- Established operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
- Wrote, designed and produced storage procedures.
- Was instrumental in streamlining the shipping and receiving procedures.
- Conferred with department heads to ensure coordination of warehouse activities with activities such as production, sales, and purchasing.
- Trained existing staff in basic warehouse operations.
- Supervised 10 -15 employees, scheduled shipments, resolved supply issues, and determined warehouse operation procedures.
- A physical inventory is a complete count of all inventories at one time; normal warehouse operations are suspended during a physical count. As with all counts, strict control procedures are followed along with any procedures or requirements required by CDS clients.
0-5 years of experience
Supervised receipt of all shipments; processed receiving, discrepancy and damage reports as needed
- Tracked items and kept inventory to ensure appropriate availability and made sure items were delivered to and from warehouse
- Oversaw the packaging and shipment of all freight orders to customers
- Responsible for organizing and maintaining the warehouse; ensured shelves were stocked and everything in its place
- Interfaced with manufacturers in a professional and friendly manner to solve problems; answered questions
0-5 years of experience
Assured orders were completed to customers request and routes were correctly loaded
- Ensured facility meet safety standards according to OSHA regulations
- Managed a weekly schedule to ensure staffing needs were meet
- Ensured facility was rotated properly decreasing expired product
- Properly trained all employees in facility standards and monitored development
10+ years of experience
Managed approximately 50 associates in a 400,000+ square foot warehouse
- Responsible for the productivity, customer service and safety standards on a daily basis
- Utilized Warehouse Management System (WMS) which ensured receiving and shipping procedures were followed to maintain inventory accuracy
- Ensured products were handled in an efficient and damage free manner to obtain operational goals
- Coached, trained and mentored associates in order to maximize performance and meet productivity goals
- Conducted monthly safety meetings and safety walks
- Maintained organization of work area and kept housekeeping in order
0-5 years of experience
Ordering, receiving and storing supplies. Loaded trucks, unloaded pallets, stocked floors and shelves.
- Managed and Small to Large groups, Established roles and responsibilities that clearly defined tasks and improved overall organization and productivity.
- Ensured safety guidelines were followed, Educated employees on proper technique of lifting to prevent injury, conducted small group sessions on leadership techniques which increased camaraderie and company morale.
- Operated forklift to load/unload products and merchandise.
- Verified incoming and outgoing shipping documents.
- Directed disposal of damaged or deteriorated supplies and equipment/Managed the rollback of excess material.
- Performed inventory and financial management procedures.
0-5 years of experience
Oversaw material inventories, warehouse receiving, and logistical strategies. Coached and developed up to 25 team members. Led and participated in lean initiatives for the department and facility. Ensured adherence of shipments and receipts to customs requirements and standard operating procedures. Performed quarterly inventory analyses on warehouse facilities, maintain warehouse inventory, and produce status reports.
- Implemented the facility’s automated fork lift inspection system which allowed permanent record keeping and easier analysis for safety programs; trained personnel on its use.
- Minimized employee turnover through improved standard operating procedure, performance standards, and employee evaluations.
- Performed duties of Senior Warehouse Manager during vacancy of November 2014 – April 2015.
6-10 years of experience
Scheduled drivers and routes for Home Delivered Meals program to distribute meals to 350 homebound residents of Atlantic County.
- Computerized delivery information related to Home Delivered Meals for various reports
- Correct deviations in Home Delivered Meals routes, modify, and adapt procedures according to changes in clientele
- Coordinated and directed activities of receiving and distributing stock
- Developed long term and short term filing system for warehouse operations
- Scheduled repairs and maintain records and checklist system for equipment and work orders for any repairs or replacements
- Responsible for updating all Material Data Safety Sheets for all stock in the warehouse
6-10 years of experience
Supervised in ” hands on ” capacity high volume workload of picking, scanning and packing of outbound orders of quality children’s books in a sales driven model
- Managed and coordinated stocking of new inbound product into warehouse space
- Provided ongoing space planning to maximize efficiency and control costs
- Oversaw and implemented entire quality control process for new product
- Managed inventory through cycle counts and transactions in SAGE ERP system
- Participated in all fulfillment and processing aspects of the department
- Provided ongoing reviews, cross training, coaching of team members
- Interviewed potential recruits and was involved in the recruitment process
0-5 years of experience
Directly lead shipping/receiving department.
- Monitored returned product and filed freight claims to salvage costs.
- Reduced freight cost by aggressively negotiating with LTL sales rep to acquire new carrier.
- Implemented new method of tagging materials for easy spot location.
- Negotiated deal with UPS to move parcel packages at reduced prices with certain weight criteria.
- Created consolidation process to pack shipments for more cost-effective moves.
0-5 years of experience
Managed a team of 30+ employees.
- Assigned duties and projects within scope of responsibility.
- Trained and coached supervisor-level team members.
- Recommended strategies to improve work methods.
- Monitored worker performance and provided disciplinary action when necessary.
6-10 years of experience
- Coordinated the gathering and distributing of materials throughout the plant
- Oversaw the workmanship of more than twenty craft personnel
- Communicated with multiple buyers and other personnel to support projects throughout the plant
- Maintained a safe work environment for all personnel with the knowledge of safety policies and procedures
- Established material management plans, policies, and procedures
0-5 years of experience
- Led process improvement for Reducing Cycle Time of Processing Inbound Deliveries, Reducing Associate Gap Time, and Excess/No Move Inventory
- Achieved certification as a Kaizen Leader and SixSigma Yellow Belt
- Developed a newly created supervisory role for the Inbound Department of 21 associates
0-5 years of experience
Supervised picking/packing employees in a just-in-time operation with an error rate of less than .5%
- Managed quality control, shipping and receiving departments
- Responsible for processing 400+ orders on a daily basis
- Accountable for developing, recording and producing productivity reports
- Worked with SAP management system to ensure on time delivery of customers’ orders
- Conducted safety meetings and ensured employee conduct met company policies
- Accountable for inventory control
0-5 years of experience
Participated with physical Warehouse move from 3PL partner to in-house receiving center.
- Supervisor for Receiving center and overlooked receiving and shipping and stock parts for spare parts and refurbished stock.
- Managed Spare parts inventory for repair center, customer service and 3PL partners.
- Maintained daily receiving and shipping reports.
- Supported customer service with solutions on EOL spare parts and handled customers directly.
6-10 years of experience
Warehouse Management
- Manage warehouse 4, 5, and 6. Prepare monthly report.
- Established operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
- Supervised 15 working employees and 10 delivery drivers, scheduled shipments, resolved supply issues, and determined warehouse operation procedures.
- Coordinate and prioritize special requests, ensuring that customer needs are met daily.
- Schedule and lead regular meetings on daily basis to ensure targets are met.
- Provide both positive and negative performance feedback in a timely manner, in accordance with department process.
- Oversaw inventory, physical counts and performed periodic cycle counts to verify outgoing orders ensuring that the associates followed proper procedures based on distributor’s schematics.
- Trained and evaluated fork lift operators, and maintained daily sanitation of the facility
0-5 years of experience
Lead Truck Processing team within established HFT processes and procedures
- Lead daily store operations by assigning and prioritizing tasks and monitoring operating standards to ensure efficient store operations
- Planned, administered and directed programs to distribute materials, supplies and equipment, as well as processing managed-waste materials and defects
- Operated and managed a POS-system, while preforming all duties in cash managemet
- Provided guidance and training to all levels of associates
- Experience and certification in operating a forklift
- Provided outstanding customer service and sales figures
0-5 years of experience
In charge of assiting with all operations of the warehouses.
- Planned and executed the loading, computer needs and all paper work.
- Provided onsite training for other employees in the operations of the warehouses.
- Documented weekly equipment inspections and submitted weekly inspection forms to supervisor.
- Operated equipment safely and efficiently at all time.
0-5 years of experience
Supervised all merchandise processing and delivery
- Interpreted and conveyed all company sales and KPI goals
- Analyzed delivery report system to maximize payroll usage
- Delivered accurate feedback to increase associate productivity
- Resolved any employee issues partnering with HR when necessary
0-5 years of experience
Led staff of 13 to meet all shipping deadlines.
- Ensured inventory accuracy on all customer orders to 99.6% while confirming 100% customer order shipping rate.
- Trained and certified all OSHA records for power equipment on all operators, ensuring 100% compliance.
- Worked closely with purchasing department, tracking vendor and freight carrier errors, sustaining productivity numbers for stockers.
0-5 years of experience
Perform in a multifaceted role within sales support, customer service, inventory management, scheduling and purchasing.
- Serve as a liaison between sales, customers, design and factories in order to develop and produce products that will have a high sale through rate.
- Create informative documents that will provide clear direction to the factories on how to produce, package and label products.
- Create and analyze reports to determine profit margins, trends, inventory levels, and top selling products.
- Accountable to oversee the entire warehouse operation which receives and stores, moves and ships product to and/or from the warehouse while making safety, efficiencies, and customer service a priority.
- Supervises and coordinates the activities of those engaged in the loading, unloading, moving and storing customers’ product in an efficient and safe manner.
- Ensures customers’ orders are complete and on time – the right quantities in the right place at the right time, in the right loading patterns.
- Increased efficiency from 63% to 120%, reduced turn over by 55%, and reduced charge backs by 63%
0-5 years of experience
Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff. Managed a team of 15-30 warehouse workers (included receivers, forklift drivers, and pickers). Performed quality control checks on produce, spot checked items pulled by pickers to ensure no mispicks were set out to customers.
- Averaged 15,000 items pulled per shift.
- Loaded 40 trucks for next day delivery per shift.
- Maintained warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Complied with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
- Ensured the safety measure established by company SOP were followed by all employees.
0-5 years of experience
Managed 50-60 employees in a fast paced warehouse environment.
- Motivated staff, planning, coaching, disciplinary action, mentoring, and maintained records of daily customers
- Enforced security policies and followed safety awareness with OSHA Standard knowledge of FTL, LTL.ULD’S
- Inventory Import, Export development and maintained carrier and vendor relationships
6-10 years of experience
Maintained all operations of the warehouse including shipping and receiving duties ( Plus Supervision of 20+ employees)
- Responsible for over 2 million dollars’ worth of inventory items
- Set up trucking rates with brokers and logistics companies
- Set up LTL shipments and full truck shipments
- Maintained inventory with Cycle Counts and centralize product locations
- Reorganized Inventory for better ON-time deliveries
- Prepared freight bills of lading
- Increased On-time deliveries 22%
6-10 years of experience
Maintained all operations of the warehouse including shipping and receiving duties ( Plus Supervision of 20+ employees)
- Responsible for over 2 million dollars’ worth of inventory items
- Set up trucking rates with brokers and logistics companies
- Set up LTL shipments and full truck shipments
- Maintained inventory with Cycle Counts and centralize product locations
- Reorganized Inventory for better ON-time deliveries
- Prepared freight bills of lading
- Increased On-time deliveries 22%
0-5 years of experience
Assisted in the recruitment, orientation, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
- Developed warehouse operations systems by determining product handling and storage requirement; developed, implemented, enforced, and evaluated policies and procedures; developed process for receiving product, equipment utilization, inventory management and shipping.
- Assisted in unloading and loading of raw materials and checked against shipping receipts.
- Improved warehouse operations by analyzing process work flow, space requirements, equipment layout and maintained physical condition of warehouse by planning and implementing new design layouts.
- Briefed Customer Service Representatives and Plant Manager on a daily basis.
- Oversaw the planned maintenance of vehicles, machinery and equipment, issued work orders for repairs.
- Responsible for making timely and accurate shipments to customers. Ensured all shipments were double checked for accuracy and informed CSR if shipment wasn’t picked up.
- Responsible for supervising all warehouse labor and truck drivers. Drove company truck when necessary for production.
- Prepared all employee evaluations and disciplinary actions. Ensured fork lift training is successfully obtained for all new employees.
- Responsible for procuring temporary help for unloading container trucks.
- Scheduled deliveries of raw material and container loads.
0-5 years of experience
Quoted prices and credit terms and prepared sales contracts for orders obtained.
- Tracked and received all invoices against purchase orders.
- Handled all customer requests separate from general orders, and processed all RMA’s as well as annual returns.
- Utilized Profit 21, Windows 98 and Windows 2003 as well as FedEx and UPS.
- Handled all incoming and outgoing deliveries.
- Maintained a safe and organized warehouse environment.
0-5 years of experience
Warehouse Supervisor ([company name])
- Oversee an operation of nine full time employees and six temporary agents.
- Communicate with three leads regarding what needs to be accomplished each shift and oversee the direction and manner in which tasks are completed and communicated between Agents and Leads.
- Ensure operation is running smoothly and fill in as needed. Filling in means offloading, receiving, pulling, screening, building pallets (LD7/LD3), loading, and preparing documents for shipping.
- Coordinate with Manager and temporary agency to interview and fill positions.
- File reports and initiate task lists nightly.
0-5 years of experience
Managed all material, transportation, and distribution operations
- Analyzed completed schedules and examined total hour requirement job assignment
- Instructed staff to perform counts
- Studied the results to determine any discrepancies
0-5 years of experience
- Supervised, trained and hired employees to work in the warehouse either as laborers or equipment operators.
- Ensued that all appropriate safety regulations were being followed both with regards to company safety regulations and safety of all employees.
- Checked and verified receiving records, handled questions or concerns of picker shortages or shortage and addressed any problems with inventory control.
- Oversee the pick, pack and shipping processing of customer orders for multiple departments
- Managed 12 to 16 warehouse employees
- Worked closely with planning department to coordinate warehouse picking activities
6-10 years of experience
Managed 46 drivers. Managed Kronos times for accurate payroll. Running of DPR reports and posting them in the warehouse so that associates understand where opportunity is at. Proactively sharing information, ideas and best practices with associates. Plan, prepare and forecast strategies to meet the delivery operations daily, weekly, to meet customer expectations.
- During my first 4 years I was empowered by my manager to run the 2nd and 3rd shift with a lead.
- During my time at Staples our 1st delivery team was #4 in the country, and the 3rd shift was #1 in the country for RF loading.
- Developed my lead to the next level of supervisor.
- Maintaining a 99% level of service. Top performing on quality and LOS for 3 years.
- Worked on a DMAIC Green Belt project reducing $12,000 back to RONA (Return On Net Assets) changing the associate start times.
- Worked on a DMAIC Green Belt project reducing $30,000 back to RONA (Return On Net Assets) customer open and close times to identifying customers who close before 5PM.
6-10 years of experience
- Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
- Addressed warehouse questions and concerns regarding maintenance and repairs.
- Increased productivity of warehouse operations without losing profitability.
- Designed improved loading and unloading procedures and trained staff to minimize product damage and loss.
- Ensure that were employees safely operating all heavy machinery and equipment
- Run and maintain print schedule
- Collaborate with Senior Management team to define warehouse requirements and supply issues
6-10 years of experience
Supervise all aspects of a 750,000 square foot warehouse while rotating 12 hour shifts
- Directly Supervise 50 + employees and monitor production, order pulling accuracy, and insure orders are processed in a timely manner to be expedited.
- Fill out incident reports as needed, and also serve as the safety coordinator.
- Hold daily shift meetings to insure all employees are following SOP standards.
- Audit employees on a routine basis as well as interviewing potential new hires and also involved in the decision making of firing an employee who is not following guidelines set forth when hired.
- In charge of the quality of production output and keeping labor costs down.
6-10 years of experience
Responsible for supervising in a 3PL cold storage distribution center in Stockton and Manteca Ca.. Distributing fresh and frozen food, and dry food products.
- Supervise a staff 14 warehouse employees
- Manages customer inventory items for pulling, scanning, conditioning, packing, crating and labeling. Assist customer with same day call orders on a daily basis.
- Maintained a clean, organized warehouse and surrounding area on a daily basis.
- Manage labor cost daily and monthly according to plan.
- The site has not had a OSHA recordable injury since I started in July 2009.
0-5 years of experience
Work daily to meet budgetary goals, maintain schedules, reduce overtime and excess man hours
- Daily coaching/ reinforcement of operator proficiencies, execution of daily tasks to maintain schedules and on time performances
- Daily use of SAP systems, WMS, SNOW, and Microsoft office, excel and word
- Complete weekly safety talks and give the monthly safety meetings, a part of safety
- Lead a team of 27 to 30 operators daily, maintain monthly training records, carry out monthly operator reviews and administer discipline if needed
- Lead special projects like Go-See-Think-Do, process improvement meetings and work with production to problem solve daily run time issues and rework projects
- Work to build rapport with other departments to provide successful problem solving initiatives
0-5 years of experience
Responsible for the decision-making in an organization, such as choices related to changes needed to adapt to external and internal factors that impact business operations
- Deliver excellent service to assigned accounts; create and maintain goodwill with all customers
- Keep accurate records of certified loads transported out of the facility for delivery
- Provide feedback to Product Availability Supervisor (PAS) on workflow, loading issues and developmental opportunities of Pickers and Loader
- Supervise ten to twelve loaders daily on production floor
- Maintain all housekeeping and safety standards
0-5 years of experience
Implements company policies, technical procedures and standards for preserving the integrity and security of the warehouse and staff
- Coordinates with JEA, CSX, Georgia Pacific and many other large corporations to finalize and confirm all system requirements are met
- Streamlines and enhances the corporate shipments for large companies worth over $25 million in products going in and out of the operations warehouse
- Supervise delivery drivers and all products
- Maintain and organize scheduling
Inventory Management Cover Letter Examples
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Warehouse Supervisor
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
