Onboarding Specialist Resume Examples

Square Payroll Onboarding Specialist

Manage and converted new merchants from other payroll providers to Square Payroll. Provided timely and exceptional customer support and training over phone and email. Provide Square Payroll team with constructive feedback to improve onboarding product and customer experience.

• Identified common onboarding problems and proposed product changes which aims to decrease merchant and Square's onboarding time by 30%.
• Streamlined operational onboarding process by adding workflow directly into Square Payroll's database as tasks instead of managing onboarding employers through a shared spreadsheet.
• Lead onboarding for all alpha state merchants from Alaska, Florida, Nevada, New Hampshire, South Dakota, Tennessee and Texas.

Onboarding Specialist

• Chosen as head onboarder in the implementation of Chase's contingent staffing agency (Chaseworks).
• Interacted with various levels of candidates, human resources and hiring managers to schedule interviews, including candidate travel.
• Maintained information in the Applicant Tracking System (Taleo) and other Human Resource Information Systems.
• Accountable for accurate completion of the new hire paperwork and personnel files.
• Communicated with internal resources and outside vendors regarding pre-employment requirements, including background checks, fingerprinting, drug tests, etc.
• On-boarded new hires into PeopleSoft, processing of relocation paperwork, as applicable.
• Performed work in compliance with applicable federal, state and local regulations pertaining to equal. Employment opportunity, immigration and company policy per management direction.

Contractor Care - Onboarding Specialist

• Responsible for assisting with the onboarding process for new CDI candidates through the CDI onboarding tool Red Carpet.
• Serve as a liaison between CDI clients and perspective candidates.
• Responsible for initiating backgrounds and scheduling drug screens.
• Responsible ensuring all candidates are in 100% compliance with both the CDI and the Federal government compliance guidelines.
• Responsible for both completing and remediating I-9 documents.

Human Resources - Onboarding Specialist

Facilitate orientation, complete I-9 work authorization verification, and compile new hire documents for over 3,000 new hires and international transfers.

• Present weekly new hire / international transfer orientations in New York and broadcast throughout all of the satellite offices in the Americas.
• Participate in UAT and system implementation of Taleo.
• Liaise with external immigration lawyers to confirm that active employees have sufficient work documentation.
• Coordinate with Lateral Recruiting, Campus Recruiting, International Assignment Management, Payroll, Benefits and the Service Center for a smooth onboarding transition.
• Work with Legal & Compliance, Background Screening, Human Resources Business Partners, Registrations, and Building Access to make sure that new hires are onboarded compliantly.
• Collaborate with global onboarding team on a daily basis to ensure globally consistent processes.
• Manage onboarding conflicts and escalate appropriately to stakeholders.
• Train new members on onboarding team and manage intern.

Onboarding Specialist

• Create and maintain audit files that ensure compliance and meet regulatory requirements.
• Define project deliverables, set schedules, and resolve business and technical issues.
• Maintain existing and develop future customer facing resources to drive adoption.
• Guide the customer through a basic orientation of the product via a virtual meeting and serve as trainer in all customer onboarding sessions.
• Work with Value+ Services partners and other internal departments to facilitate customer and product success.

HR Onboarding Specialist

• Deliver a superior new hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process.
• Ensure the completion and accuracy of all pre-employment processes and forms according to the policy and guidelines, while maintaining data integrity.
• Audit all candidate information, verify background investigations and drug-test results, oversee the fingerprinting and licensing processes as applicable as well as adhere to record retention guidelines.
• Interact with new hires, Recruiters, Recruiting Managers, Hiring Managers/Executives and other areas of Human Resources as needed. Spend dedicated time working the new hire customer service phone line.
• Providing great customer service while answering questions and providing update status regarding any pre-employment onboarding

Senior Onboarding Specialist

• Establish the on boarding process of new customers to the mobi web based software.
• Create customer tenant environment, provision GPS devices via SQL.
• Educate customers through training calls using WebEx software.
• Develop monthly inventory monitoring process of Danlaw and Enfora GPS devices to reduce inconsistencies.
• Investigate and resolve issues with tangible results for escalated customer issues.
• Train new employees on customer support issues, device provisioning, and on boarding process.
• Implement documentation on customer experience protocol and user guides for future use.