Training/employee Relations Manager
Oversaw complete scope of training program initiatives for startup casino and resort. Directed instructional design, facilitation methods, implementation, and evaluation/assessment of instructional programs. Selected learning materials, reviewed course curriculum and sourced outside vendors. Collaborated with Vice President of Human Resources to steer mass hiring and handle recruitment, interviewing, and selection of approximately 500 employees. Managed $50K budget and worked closely with senior and mid-level managers including Vice President of Operations and Vice President of Finances.
- Developed effective on-boarding process for hourly, supervisory, and managerial staff, making it possible to meet strategic goal of having prepared workforce ready for grand opening.
- Met first year retention levels of 70% set by Vice President of Human Resources, avoiding significant costs related to high employee turnover in first year of operation.
- Delivered high level of customer training, resulting in first year profits exceeding expectations.