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10+ years of experience
Administered Technical, Sales and Leadership Training in multiple worldwide locations resulting in more than 5,000 personnel being successfully trained. Developed New Hire Technical Training program and curriculum. New Hires had passing rate of 98% on first attempt. Continually assess training programs and adjusted as needed or based on business needs. Updating of all training materials.
- Led national service delivery project that resulted in over 5% financial savings.
- Implemented and delivered the Sales training program (Service 2 Sales) to hundreds of employees and contractors nationwide over the course of three years. All markets saw more than 10% increase in sales post training.
- Strategic partnering with HR to revamp hiring criteria for Technical Support representatives, resulting in improved employee selection and retention.
- Experience in Organizational Development including, change management and talent management helping company during reorganization and restructuring.
0-5 years of experience
Managed training programs and designed, developed, and implemented technical and soft skills training solutions.
- Monitored learning projects and curricula, performance, and financial impact, and provided timely reporting, allowing management better understanding of effective training on employee performance.
- Negotiated external training resources and multi-language translation solutions with vendors. Reducing cost for delivering training for 11 different languages.
- Evaluated and applied effective learning methodologies, and improved learning. Increasing employee productivity.
- Created and modified courses within specified budget and timeframes.
- Designed and developed creative solutions, integrating mobile technologies HTML5/CSS3, various media, including motion graphics, still images, video, audio, animation, and 3D models. Capturing learners attention through creative visual content.
- Assessed training needs, blending Instructor Led Training (ILT), eLearning (WBT/CBT), On-the-Job training tools, knowledge management systems, online support tools, and LCMS/LMS.
- Designed dashboard collecting LMS content issues metrics, and created job aids resolving system and browser settings issues. Reducing time for IT support troubleshooting training content.
0-5 years of experience
Developed and deployed training for a blended learning environment to support the new services delivery of NFS Learning and Development for up to 1000 employees throughout the division. Department’s function was to manage the physical structures of the entire company.
- Analyzed and reported departmental training data for internal/external clients on monthly, quarterly and annual basis, using Saba interface software. Organized and presented training data to management used to determine training schedules and employee transcripts.
- Updated HR Learning and Development department intranet website using Dreamweaver. Composed current monthly department updates, including upcoming trainings, workshops or important news.
- Developed and deployed training for NFS Admin support for skill level setting, improving and unifying skill set of Administrative Team.
- Improved process for NFS website updates, meeting goal of increasing the accuracy/timely posting of positions for NFS.
6-10 years of experience
Consulted with all levels of the company as a Learning Consultant / Instructional Designer and the L&D project lead for new product, process, and system implementations. Primary customers included Sales, Operations, Product Management, Project Management, Call Centers, and IT.
- Led, managed and consulted on scores of L&D projects and teams to support the successful launches of new products, processes and systems
- Consulted with business leaders and SMEs to design, develop and implement effective learning strategies, project plans and training plans while creating holistic learning solutions
- Designed numerous role-based results-focused live learning events in F2F and webinar formats
- Created eLearning using Articulate, Storyline, Captivate, and sandbox versions of new systems
- Implemented creative role-based blended learning solutions using multiple delivery channels
- Conducted assessments that discovered and addressed root causes of human performance issues
- Consulted with departmental leaders on the creation and implementation of Performance Support/Knowledge Management systems to improve quality and process consistency
- Created effective on-boarding plans leveraging Knowledge Management content to reduce on-boarding costs, errors and new hire time to proficiency
10+ years of experience
- Sold educational technology products in $3.1 million dollar territory – utilized consultative sales approach, identified and targeted key customers in higher education market.
- Increased market share by 15% via designing, advertising and conducting on-campus competitive, high profile digital product presentations, technology training workshops, and formal regional events with key decision-makers.
- Attained average of 110% of goal over last 5 sales years – experienced with multiple technology products across 20 disciplines within World Languages, Humanities, Social Sciences, Business and Economics in Orange County, Los Angeles County, CA and Hawaii.
- Achieved record sales in Western Region, ranked as #1 Humanities/Social Science Custom & Digital Performer and #1 Humanities/Social Science Representative in 2012.
- Developed relationships with over 300 faculty members, department chairs, deans and bookstore staff across campuses.
- Collaborated and strategized with 15 product managers and sales team by sharing local market intelligence leading to product innovation and enhancements.
- Earned Rookie of the Year and President’s Club awards, 2005.
0-5 years of experience
- Facilitated the classroom and E-Learning training of CSRs tasked with assisting the public in understanding and enrolling in the new Affordable Care Act.
- Support training implementation of Health Information Technology systems by providing “Go-Live” support in successfully applying training to the job.
- Provided superior User assistance by becoming an Expert in the application of systems, processes, and tools utilized by CSRs.
- Continually monitored participant progress to ensure optimal acquisition, retention and application of learned concepts and practices.
- Provided client with helpful feedback and recommended curriculum changes for improving training, quality and continuity.
6-10 years of experience
Developed training material that consisted of written course content, presentation material, instructor guides, eLearning, online and hands-on learning activities.
- Facilitated biannual 6-week new hire on-boarding.
- Maintained a 96% overall grade average for new hire on-boarding level assessments.
- Successfully maintained a 97% new hire retention rate.
- Facilitated employee, sales, product release, system launch, Train the Trainer and skills training to internal and external (South America) clients.
- Re-Designed new hire curriculum: Project Re-Imagine.
- Implemented employee cross-training programs.
- Coached employees on performance expectations.
- Designed and facilitated professional development organizational speaker symposium events to enhance professional development and networking techniques.
0-5 years of experience
- Manage a $3.7MM territory in sales for the business and computing division with 5200+ prospective customers at 10 higher education accounts through NYC & Long Island with 12 disciplines per account.
- Exceeded digital sales goal by 11.3% in 2015, impacting over 11,800 student customers in their learning and engagement.
- Analyze previous sales data and metrics to make logic driven decisions by targeting opportunities that yield the highest revenue
- Develop relationships with higher education staff from professors and chairs to deans of schools in order to maintain and grow existing accounts as well as uncover opportunities for new customer acquisition.
- Partner and collaborate with internal strategic teams to bring new customer centric solutions that will better meet their needs, which includes offering test products and trials.
- Close new business and cross-old existing customers through consultative and needs-based analysis and engagement.
0-5 years of experience
- Transitioned sales enablement eLearning program from static screen recordings to an interactive, largely scenario-driven format
- Augmented sales eLearnings with manager assessments of their staff’s pitches using Challenger methodology
- Successfully functioned in matrix environment with leaders and representatives from sales, sales operations, corporate marketing, and product marketing
- Led research into sophisticated tools; moved group from Camtasia to Storyline 2
- Mentored colleagues in implementing more effective techniques in eLearning such as scenarios, gamification, and mobile-friendly designs
- Assisted with managing Cornerstone LMS; successfully resolved numerous implementation issues
- Developed and managed role-based curricula
0-5 years of experience
- Collected predictive attributes from different tables in the database, increased prediction accuray by adding external census data and calculated and aggregated data.
- Designed, developed and programed machine learning models to identify home care providers who have higher risks of turnover and achieved accuracy at 10 = 70% and AUC = 0.68.
- Utilized decision tree, variable importances by our models to find leading indicators for turnover and develop urgency score models. Our results will be used for strategic decision making such as efficiently allocate limited resources, early stage interventions and individualized interventions to increase student retention.
- Developing a web-based early warning system to help the internal workers to better understand the risk scores and various factors contributing most to our models’ predictions.
0-5 years of experience
- Administered consultation services for the design and development of courseware for K-12 teachers and service providers.
- Provided hands-on visual design and technical development direction on Articulate Storyline 2 to course developer.
- Led training sessions demonstrating best practices of repurposing PPT content to online delivery.
0-5 years of experience
- Responsible for $2.1 million in revenue for course solutions to colleges in WA/ ID/ AK.
- SaaS – Work with department chairs in a consultative selling role to offer cloud based learning solutions to cover their objectives in and outside the classroom.
- Goal achiever at 113% of 2015 fiscal year / Mid-year goal reached at 107% of 2016.
0-5 years of experience
SME & Certified Instructor, responsible and accountable for working with PTC customers, Global Services Organization peers, and PTC Sales to sustain and grow the training business, contributing to the design and delivery of both PTC’s CAD/CAE and PLM Solutions.
- PTC University SME – technical resource to the PTC customer base, facilitating mentoring sessions, workshops and instructor-led training
- On-site customer hyper-care for Windchill PDMLink and Creo Parametric 2.0/3.0
- Functional consulting for Windchill implementations
- PTC Certified Instructor – Deliver standardized and custom training curriculums for Windchill and Creo
- 25 Windchill certifications, 17 Creo certifications
0-5 years of experience
- National Trainer for Outpatient Pharmacy ePIMS Training Project and arranged ILT Trainers for training locations. Created training materials for all classes, moreover functioned as Training Lead and Instructor.
- Followed an established training program as well as delivery of classes and tracking student progress in Learning Management System. Effectively trained classes in Northern and Southern California, Portland, Washington, Virginia, Washington. D.C., Maryland, Colorado and Hawaii.
- Held classes for union pharmacy employees learning new software for rollout in their location. Created Captivate online modules for pre-requisites to classroom training.
- Effectually control new trainers in perfecting their knowledge and training skills. Systematized materials for use in remote sites.
0-5 years of experience
Facilitate software training of multiple solutions to over 750 hospital staff
- Support implementation of solutions for 4 clients including 1 international client
- Manage aspects of learning and behavior change projects such as project scope definition, project plan development and execution, resource management, status reporting, risk identification & mitigation, and issue resolution
- Recommend, advocate and obtain stakeholder buy-in for behavior change and learning solutions
- Extensive knowledge & experience working in Cerner software, PowerChart & Reveue Cycle, with clinical staff
- Travel domestically & internationally 100% of the time
0-5 years of experience
Conduct needs analysis to identify learning solutions designed to improve job performance and meet business needs
- Develop components of a training program including instructor guides, participant guides, skill practices, job aids, and knowledge checks
- Develop instructor led virtual training content for our learning management system
- Develop and implements new processes and training improvements
- Develop and review policies to comply with federal regulations and accreditation standards
- Program implementation including process and policy creation
- Collaborate with Project Manager for performance improvement initiatives
- Facilitate training in cross functional projects designed to enable the performance of employees
0-5 years of experience
An EMR Learning Consultant creates and maintains positive relationships with healthcare professionals in order to enhance patient care. Provide on-site, front end systems support, resolving as many client issues as possible while on site. Assist with troubleshooting technical and application issues for both on-site and remote support staff and collaborate with the client on workflow issues. Serve as the client’s application expert, helping to ensure that the system set up supports the workflow decisions.
- Assists with 13+ software conversions at Cerner clients across the U.S.
- Assists with the implementation of Cerner EMR applications and designated third party products.
- Perform training on application specific functions and procedures to medical professionals of all levels with achieving a working understanding of Cerner systems.
0-5 years of experience
- Created step by step instructions for students learning CATIA.
- Compared data sets using code in Excel and noted key differences.
- Video and audio editing, including narration, for educational engineering videos.
- Designed a model plane wing jig, tested its manufacturing process, and created instructions for students.
6-10 years of experience
Manage design, development, and implementation for a focused learning demographic. Strategically analyze learner needs to build appropriate training curriculum for new hires, professional development, and product releases. Apply adult learning theories to create innovative and engaging programs that obtain optimum results. Ensure cost efficiency and quality expectations.
- Communicate with clients, business partners, and key stakeholders designing solutions that align clearly with company objectives and timelines.
- Increase profitability and efficiency by leveraging appropriate resources and global deployment strategies.
- Design training from a global service perspective incorporating best practices from previous global deployments.
6-10 years of experience
- Conducted needs analysis to determine most effective solutions and made training recommendations to management.
- Established effective learning plans, career strategies, development plans, and evaluated results.
- Facilitated business skills training courses in various subjects in the genres of communications, leadership, business synergy, and performance development.
- Developed and conducted pre- and post-training skills and knowledge assessments and evaluations.
- Designed and facilitated New Employee Orientation and gained global support for the program in 30 countries.
- Created and delivered technical skills training
- Developed e-learning coursework and training documentation using Articulate
0-5 years of experience
- Created multimedia self-directed learning modules for various business units using Adobe Presenter, Articulate Presenter, Camtasia and Captivate
- Administered course offerings for various business units in myPATH (LMS)
- Administered tests and surveys for various business units in QuestionMark
0-5 years of experience
- Consult with clients to uncover learning and organizational development needs
- Design and deliver priority aligned, High Impact learning solutions to meet the changing needs of staff and leadership, contributing to 82% of the Organization Participating in Talent Development
- Create and implement learning plans for individuals and departments to enhance skills and career development
- Lead talent development projects related to Talent Strategy
- Strategically achieved 96% direct impact to role and organizational learning by evaluating and monitoring the results of training programs to ensure support of business acumen
- Leverage innovation, learning trends, and technology to deliver effective and relevant learning solutions
- Foster relationships to ensure quality work and guidance producing an overall satisfaction of 95%
- Achieve 90% close rate on performance management process
- Initiate coaching to provide Managers and Executives with tools to successfully lead and coach their teams
- Partner with key constituents to design content supporting an increased alignment with core competencies
0-5 years of experience
- Support the institutional values of integrity and honesty by maintaining high standards of ethical and professional behavior.
- Abide by the Student Conduct Code, paying particular heed to potential instances of scholastic dishonesty
- Assist students through the peer consultation process.
- Establishing a rapport conducive to positive personal and professional interactions
- Working with Probationary students in raising their grades and helping them become independent learners.
- Assist with over 100 freshmen students in registration.
- Worked on the mission and vision of Center of Academics Excellence.
0-5 years of experience
- Consult with business leaders at every level of the organization to influence and drive complex learning solutions.
- Foster relationships across segments and multiple functional areas using a highly collaborative process.
- Manage and influence all aspects of learning initiatives such as planning, coordination, development and implementation while prioritizing work, time and resources.
- Lead large scale projects to drive creative and appropriate learning solutions and performance solutions which meet the goals of business leaders.
- Designed and developed a Bridge Appointment training material that was used to close some gaps in the delivery of behavioral health services. In 2014, 82% of all facilities participating in the Bridge Appointment Program met or exceeded their 7-day follow up target rate and decreased the number of 90-day readmissions.
- Proven track record for consulting with business clients to analyze performance gaps, conduct needs assessments and use formal instructional design methodology to design and develop sophisticated, complex and enterprise-wide performance-based education solutions.
- Facilitate learning and development programs for providers, consumers and employees (webinars and face-to-face) ensuring training materials are effective and meet business and performance objectives.
- Create state-of-the-art education solutions/programs using a variety of educational media and systematic instructional design methodology for both external and internal audiences.
- Support the sharing of best practices and development of skills within the learning community.
6-10 years of experience
- Clients include those in the areas of health care, retail, and the mortgage industry.
- Assist with LMS conversions as well as the development of simulation based courses for Point of Sale (POS) systems.
- Develop mortgage related regulatory courses which involve legally defensible testing questions and procedures.
- Translation of conference calls into online training courses including synching audio to content.
- Contributes in all aspects of the book publishing process including concept, layout, graphics, editing, printing, marketing, and website design.
0-5 years of experience
- Develop and implement targeted call plans using campaign driven analytics.
- Working with inside and outside marketing partners in an effort to drive revenue-generating initiatives.
- Maintain and grow customer accounts by developing relationships necessary to coordinate product acquisition and implementation.
- Assist with the onboarding and training of new employees.
0-5 years of experience
- Collaborate and partner with key business stakeholders to analyze training needs, recommend design and methodology based on content and audience, and implement learning solutions.
- Develop training strategy for product lines.
- Manage project dates, estimate resource time, troubleshoot project issues and renegotiate dates when necessary.
- Maintain communication with business partners throughout the project cycle.
- Provide reporting results to summarize the training experience for the business.
0-5 years of experience
- Converted eLearning content to onsite training materials
- Developed eLearning for a state health agency
- Copy edited a creative arts website
0-5 years of experience
- Work as an inside sales representative for [company name] Learning publishing company where I cover New Mexico, Nevada, and part of California.
- Strive to grow market share by winning new adoptions and reinventing existing print business into digital or custom business.
- Service existing accounts, obtain orders, and establish new customers by creating a daily call plan to maximize growth potential and foster relationships with bookstores and existing customers.
- Consult with professors and bookstore to find the best learning solution to fit their needs. Demo digital products to instructors with a focus on the ease of use and ability to customize content to make our product fit their unique course.
- Provide White Glove Customer Service by working with a team to ensure professors with digital adoptions are trained and have the support/resources to feel comfortable/confident using our digital products in their course.
- Monitors competition by gathering current marketplace information. Stay current on industry trends and product knowledge through training and research.
- Transparent with management. Keeps management informed by submitting activity reports, call plans, weekly work plans, and monthly/annual territory analysis.
10+ years of experience
- Script and develop e-learning modules for physicians, nurses, and ancillary staff who use the online medical records and charting system at Kaiser, KPHealthConnect.
- Adept at systems and soft skills learning solutions
- Introduced scripting and avatar characters to create more engaged learning experiences
- Mentor other staff in e-learning development, scrip writing, project management
- Administer Healthstream Learning Management System for Inpatient training
6-10 years of experience
- Manage training curriculum (creation and updates) for retail co-op store owners, managers and employees
- Project manager for creation of new e-learning courses; manage external vendor partner as well as internal stakeholders during the entire process of creating & implementing new courses
- Foster internal business relationships and ensure their business needs, related to training & development are met. Internal clients include: Paint manufacturing team, rental and MRO team, store operations team
- Manage and coach subject matter experts while developing training content to be delivered at True Value Markets (twice annual convention & buying show)
- Manage all marketing and communication of True Value University’s Regional Training and online course offering. This includes an annual calendar, quarterly newsletter and web page updates
- Respond to calls and email inquiries from retailers and corporate associates with questions about our offerings and how to use our e-learning website & learning management system
0-5 years of experience
- Sr. Learning Consultant
- Team Lead
- Project Manager
6-10 years of experience
- Function as learning project manager for Learning & Development, coordinating efforts on various large-scale enterprise, region projects, and corporate initiatives
- Responsible for coordinating the efforts of Instructional Designers, Trainers, Documentation Analysts, e-Learning Designers, vendors and contracted resources, as well as resources outside of Learning & Development, such as subject matter experts and business resources
- Ensure the successful delivery of the learning deliverables on projects that will impact up to all 40,000+ Anthem and vendor associates with budgets of $10 million+, including system migrations, governmental mandates, and BPO initiatives with offshore vendors
- Partner with the project leaders, business leaders, and Learning & Development leaders to assess the needs, develop a project/training plan, secure resources, develop the curricula, plan classes, execute the plan, and evaluate the success of the learning intervention
- Lead training initiatives for sales, external customers, operational staff, and vendors
- Manage multiple high-priority, business-critical training initiatives with responsibility for 4-50+ Learning & Development associates and their deliverables
0-5 years of experience
- Consult with partners regarding the development of training curriculum
- Manage the content development process, from conception through delivery and implementation
- Fulfill roles as a member of a learning design team, including instructional design, writing, and editing
- Collaborate with client stakeholders, subject matter experts, writers, media production, and other content development partners
0-5 years of experience
- Provide assistance for students for better academic performance
- Advise students on problem-solving skills
- Provide students with explanations regarding calculus, physics and chemistry to ensure better understanding of those subjects
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
