Technical Writer Resume Examples

Technical Writer

Wrote technical and business proposals for Government & commercial contract bids within strict deadlines.

• Updated corporate website with company's current achievements and contracts using HTML and CSS code.
• Conferred with company president, marketing director, subcontractors, and vendors to establish technical specifications and determine subject material to be developed for publication.
• Collaborated with marketing & operations department to strengthen content in technical proposals, company manuals, employee forms, and contract deliverables.
• Revised corporate documents upon contract award within Government & commercial clients' stringent requirements.
• Completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Created drawings, sketches, diagrams, charts, and utilized information mapping to illustrate material and increase end user's understanding of material.

Technical Writer / Trainer

Worked with engineering staff to create and organize graphs, charts, digital photos and documents for manufacturing assembly lines.

• Wrote trolling motor product user manuals that were placed in the product boxes.
• Participated on several Lean Projects that focused on increasing plant efficiencies in both production time and quality.
• Examined workflow processes and then documented each process in a diagram format.
• Identified improved processes, documented each process in a diagram format.
• Wrote motor assembly steps using digital photos.
• Served on the Safety Committee and assisted in achieving ISO9000 certification.

Contract Technical Writer - Shell Oil

Maintained and managed controlled documentation for the Alaska Venture business unit.

• Part of Document Management Team that reduced documentation and simplified the user interface to retrieve documents that resulted in $5 million saved.
• Redesigned document retrieval interface for uacontractor.com, which is Shell's internet portal for contractor documentation.
• Improved team performance by instructing various departments on how to perform maintenance on their intranet webpages.
• Directed the Document Management Team through Shell's intranet software upgrade.
• Became department expert for creating and maintaining web based interfaces.
• Produced and maintained health, safety, security, and environmental documentation from SME input in accordance with Shell and US BOERME standards.

Technical Writer

Wrote and edited newsletters, project proposals, reports, and planning documents for use by the Medicare Part D Program; participated in planning communications activities.

• Implemented communications efforts for the Medicare
• Performed quality assurance, drafted, and edited newsletters, project plans and reports, and other deliverable documents for content, grammar, and style
• Lead newsletter publishing efforts and participated in Section 508 Web-accessibility and review process
• Gave input for developing social media marketing process
• Managed documents using SharePoint
• Participated in Activities Committee to organize and promote employee health events

Technical Writer/instructional Designer (independent Contractor)

Responsible for managing core material content changes and new product creation for an international ore mining company.

• Collaborated with subject matter experts (SMEs) in design and development of curriculum related to engineering, statistics, or quality.
• Edited and developed instructor PowerPoint presentations.
• Managed translation of core material from English to Portuguese and Spanish. Develop case studies, assessment questions, and evaluations.
• Created graphics for Six Sigma Training Material using Adobe Illustrator.
• Edited Six Sigma training material using Quark.
• Scheduled meetings and tasks using Microsoft Outlook.

Technical Writer

During that time I wrote a variety of technical and non-technical documents per the projects contract.

• Provided technical documentation for the specific projects guided by the Manufacturing and Engineering departments
• Reviews and verifies documents for completeness, format, and compliance with contract requirements
• Designed and formulated the PowerPoint slides formatting.
• Created Production Staff training and mentor program for increased employee productivity
• Updated 30 years of various levels of PowerPoint slides decks for project assembly

Technical Writer

• Authored two 500+ page software user guides for alarm automation software and created an enterprise-level documentation system that is still in use today.
• Managed the documentation system, creating and designing templates using Adobe InDesign, Photoshop, SnagIt and Help and Manual, contributing to the company website marketing copy, customer service, and external customer training.
• Wrote and edited technical white papers for internal and external customers.
• Created document repository using SharePoint and Wiki tools.
• Developed training curriculum and agendas for annual user group meetings. Incorporated customer feedback to improve quality of training materials while working with other corporate trainers.
• Managed one part-time employee in support of document editing.

Software Developer and Technical Writer Intern

C-DOT is a Government owned Telecommunications company which is responsible for the Telecom network in and around rural India.

• Compiled and wrote a comprehensive document pertaining to the process and code of the Integrated TCAP (Translation Capabilities) layer.
• Carried out a comprehensive study of ITU Recommendations […]
• Integrated TCAP with the PSTN C-DOT stack in collaboration with other software developers.
• Implemented and tested the ASN.1 (Abstract Syntax Notation 1) encoder and decoder for TCAP as specified by the ITU (International Telecommunication Union)
• Programmed this 5500 line TCAP application, using C on UNIX, based on ITU recommendations.

Technical Writer

Created Lilly clinical trial global TransCit SAP Material Specification Packages (MSPs)

• Wrote clinical trial Regulatory Documents (R-Docs) for clinical trial material release
• Reviewed and analyzed Lilly clinical trial manufacturing and compliance documents
• Worked with Lilly SMEs to identify documentation requirements and gather source data
• Analyzed and documented the TransCit MSP documentation business process work flows
• Developed Lilly TransCit project MSP job aids, reports, and reference materials
• Created and managed the TransCit MSP Draft Development SharePoint collaboration site

Help Desk Support Technician and Technical Writer

Provided 1st and 2nd tier phone, email and desk-side support to 500 employees at the corporate HQ and bank branches across Central Maryland. Used HelpStar ticketing and call tracking system.

• Supported Windows 2000 and XP, Internet Explorer, Windows Active Directory, MS Office, Outlook 2003 Professional, Adobe products, Metavante banking software and Diebold ATMs.
• Set up and configured laptops, printers and other hardware.
• Installed and configured a wide range of standard software applications as well as specialized financial and banking applications.
• Diagnosed and resolved issues with software, Windows computers and peripheral devices, including laptops, printers, scanners, fax machines and audio visual equipment.
• Coordinated with external vendors for hardware service and repairs.
• Authored technical documentation and best practices for the help desk knowledge base.