Casino Cashier Resume Examples

Casino Cashier

Responsible for the daily upkeep and constant monitoring of an $80,000 bank to ensure protection of casino assets

• Facilitate and execute customers' cage requests in accordance to state regulation and casino policy with a smile and positive attitude.
• Provide assistance to the poker shift manager by taking tournament buy-ins, ensuring all cash exchanges are accurate and that poker tables are balanced with new entries
• A thorough knowledge of Title 31, which helps prevent casino fraud by detecting and reporting suspicious behaviors and activities on the casino floor
• Assisted the vault supervisors with the end of day money counts and ensured proper storage of these funds in the casino vault

Specialty Banker/casino Cashier

Created and implemented actions that restored quality and profitability to the department.

• Selected by management as liaison and trouble shooter to resolve concerns with co-workers, external customers, and vendors.
• Successfully coordinated and implemented monthly training programs-assessed learning needs, created curriculum presented instruction, and secured recognized guest speakers.
• Emphasize quality of service, up selling, cross selling, public relations, and customer loyalty/retention.
• Demonstrated knowledge of and accountability for daily sales operations, and profit and loss statements, including inventories, labor petty cash, bank deposits, change orders, and bank deposit verifications.
• Consistently entrusted with large sums of money.

Marketing Reinvestment/casino Cashier Supervisor

Directed and oversaw the daily operations and staff of the casino's rewards and cashier department.

• Managed a team of 20-30 frontline employees, to include leading the interviewing, hiring, training, job delegation, performance and termination of staff.
• Wrote department SOP's and developed/implemented lean strategies and practices as part of a project to combine both the cashier cage and total rewards departments.
• Led Kaizen project to restructure jackpot paying procedures.
• Evaluated and rewrote the department employee manual.

Casino Cashier

Inventoried and reconciled casino drawer totaling up to $100K.

• Provided customer service transactions: credit card and personal checks, coupon & slot point redemption.
• Assessed and ordered appropriate funds adequate for drawer.
• Calculated checks, coupons, etc. and prepared buys in exchange for cash, to impress drawer.
• 97% overall accuracy on daily balancing sheets.

Casino Cashier Supervisor

Analyzed and evaluated Federal and State regulations to ensure compliance at all times

• Identified and assessed the company goals with regards to service scores and lead team to reach these scores
• Utilized interpersonal skills by training new employees. Many times it was imperative to make use of different methods of communication in order to break through language barriers that may have hindered comprehension
• Executed annual and semi-annual performance evaluations for cashiers by identifying strengths and weaknesses and developing conclusions based off performance data
• Assisted in troubleshooting cashier monetary variances and reconciliations
• Initiated and facilitated the process for customers applying for financial credit with the casino, exercising discretion with their personal information
• Oversaw cashiers as they assisted guests with a wide variety of transactions and practiced judgment whenever there were any customer issues
• Ensured the financial deposits from the different banks were accurate on a daily basis by analyzing the daily reports and validating the deposits against them
• Maintained flexibility and adaptability with regards to schedules and shifts, primarily working overnight hours, holidays, and frequently changing days off to accommodate business volumes and staffing

Casino Cashier

Deposited $60,000+ cash weekly

• Balanced cash drawers with values of up to $60,000
• Provided excellent guest care to up to 2000 guests per night
• Scheduled and reviewed 15 employees per shift
• Performed employee evaluations every three months

Casino Cashier

• Issued gaming coins and tokens to customers, and redeemed coins and tokens for cash at customer request.
• Performed check cashing for customers, verified cash amount, balanced funds, and helped other cashiers when needed.
• Recorded information regarding all transactions in the computer, and completed all gaming forms and reports.

Casino Cashier

Accepted credit applications and verified credit references in order to provide check-cashing authorization and to establish house credit accounts.

• Read and recorded totals shown on cash register tape and verified against cash on hand.
• Operated cash register with peripheral electronic data processing equipment, for bar coding.
• Received cash from customers and employees in payment for goods and services, and recorded amounts received.

Casino Cashier Shift Manager

• Directed the cashiering functions of six (6) Cashier Supervisors and 30 cashiers on swing shift (highest customer volume).
• Trained new Cashier Supervisors and Cashiers.
• Supported the Casino Controller with the implementation of new procedures.

Casino Cashier

• Balanced large sums of money from drawer/vault.
• Maintained an energetic, enthusiastic and positive attitude while performing prompt and courteous service.
• Communicated all relevant information to co-workers and management to keep consistency and to avoid potential problems.
• Supervised cashing, ticket, coupons and redemptions.
• Verified that guest accounts, files and records needed by all departments were kept confidential.