GUEST SERVICES AGENT and HOTEL NIGHT AUDITOR
Performed and managed end-of-day accounting duties and front desk functions, Daily Guest Ledger Audit and Management Reports, Guest Check-In and Guest Check-Out Settlements and Guest Reservations. Communicated management issues pertaining to guest concerns, housekeeping, financial reporting and account management and reservations.
- Reserved hotel rooms to near full capacity from walk-ins and future stays qualifying guests through credit holds, direct billings and cash deposits to Advance Ledger.
- Utilized Property Management Systems increasing room occupancy by eighteen percent promoting hotel amenities and local area attractions.
- Provided accurate Accounts Receivable and Management Reports through diligent and methodical research and reconciliation of posting and adjustment errors helping Management interpret Final Audit and Daily Cash Report for efficient operations.