Work closely with accounts to dispute, recoup, and resolve chargebacks and maintain reporting procedures by facilitating efficient communication between team members. Played a key role in testing, validating and implementing the iContracts platform for chargebacks. Process, and reconcile debit/credit memo (CB) utilizing iContracts system.
- Worked with wholesalers, internal legacy systems and the Customer & Contract Administration team to resolve errors associated with pricing, membership, eligibility.
- Ensured confirmations and reconciliation reports (EDI849, Excel/PDF) are accurately stated as well as assisting management with reconciling and reducing deductions in accounts receivables.
- Responded to adhoc requests for CB information from CB Supervisor/Manager, field personnel, wholesalers and other internal and external customers as well as assisted with month end reporting.