Executive Casino Host Resume Samples

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Executive Casino Hosts make sure casino guests enjoy an excellent experience. They do so by completing the following duties: cultivating customer relationships, sending invitations to private events, promoting special activities, and observing casino play. Based on our selection of Executive Casino Host resume samples, main job requirements are an outgoing personality, an enthusiastic manner, customer focus, organization, networking, tact and discretion, and excellent people skills. Employers choose resumes displaying a high school diploma and provide on-the-job training.

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1

Executive Casino Host

Develops and builds guest relationships, promptly respond to guest's needs, and execute promotions and events to increase revenue. Responsible for ensuring total satisfaction during visit through providing the highest level of professional guest service. Establish new clients from referrals or by meeting on the casino floor.

  • Managed 500 guests with quarterly Net Theo Contribution of $750K to $1M.
  • Earned over $25K in bonuses for Q1, Q2 and Q3 by consistently surpassing quarterly revenue goals.
  • Top revenue earning Host team in the Caesars Entertainment Brand.
Candidate Info
4
years in
workforce
2
years
at this job
HS
High School Diploma
BS
Hospitality Management
2

Executive Casino Host

Cultivated a high-end casino guest database by maintaining close ties with target guests through personal contact. Augmented special events through telephone contact and/or personal communication, attending such events and participating when appropriate

  • Developed new business and exceeded bench mark expectation three years in a row
  • Coordinated tele-market events and casino promotions to new and inactive customers by mail/email/phone
  • Developed relationships with new customers using appropriate recruiting and enrollment procedures and be responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc
  • Assisted other departments in their relationship with high-end guests by acting as liaison, participate in special & social events and assisted in the event of collection issues
Candidate Info
29
years in
workforce
4
years
at this job
BS
Business Management
3

Executive Casino Host

Greeted customers in the casino and participated in off site and on site special events.

  • Accomplished to maintain a database of over six hundred guest.
  • Facilitated prudent decisions regarding complimentary based on recorded play, earned points, comp availability and customer profitability.
  • Utilized telemarketing, correspondence, referrals, email, and events to solicit and grow the business.
  • Achieved personal and departmental sales/growth goals.
  • Provided resolution for customer concerns and disputes, maintained customer accounts, special attention to detail, with guest that met specific levels of play.
  • Assisted VIP customers with hotel, dinner, limo and event reservations in an appropriate and professional manner, provided outstanding customer service.
Candidate Info
20
years in
workforce
12
years
at this job
4

Senior Executive Casino Host

A casino resort generating approximately $400M in annual gaming revenue. A member of the world's largest casino company.

  • Managing a portfolio of 700 VIP clients, while generating approx $48M in gaming revenue annually.
  • Only member of account development team to be awarded Senior Host of the Month twice.
  • Consistently outperformed benchmarks set by Harrah's and Caesars related to revenue and measurable objectives related to job performance.
  • Utilized a variety of sales techniques to meet or exceed a YOY revenue growth of 22% for my portfolio of clients.
  • Second highest producing Senior Host on a team of 30 that generates $190M in gaming revenue for the resort.
  • Directly involved in the training of new members of the Account Development Team.
Candidate Info
15
years in
workforce
8
years
at this job
BA
Consumer Studies
5

Executive Casino Host

Built lasting relationships with profitable guests to make service personalized to specific needs.

  • Coordinated and promoted special events and promotions to attract new guest.
  • Resolved guests' complaints and service issues. Notated and monitor guest accounts.
  • Drove revenue and profits from guests through comping, travel, and various accommodations at all Caesar's Entertainment properties.
  • Remained aware of competitor's promotions and offers to ensure retention of loyal guests.
Candidate Info
13
years in
workforce
4
years
at this job
BBA
Marketing Management
MA
Marketing
6

Executive Casino Host

Evaluated High End Players, used sound judgment and made decisions in accordance with established complimentary expense guidelines

  • Captured, developed and serviced new/inactive mid-level casino customers
  • Maintained confidentiality of sensitive information and provided guests with an exceptional experience and excellent guest service
  • Greeted guests in VIP check in and high limit gaming areas
  • Placed telemarketing calls leading to repeat business
  • Made reservations for rooms, suites and limo arrangements; placed RSVPs for concerts, special events, tournaments
  • Assisted and participated in special and social events; coordinated with VIPs and employees throughout the property to deliver superior customer service
Candidate Info
38
years in
workforce
6
years
at this job
7

Senior Executive Casino Host

Responsible for cultivating and maintaining relationships with VIP customers to increase service scores

  • Increased revenue of target customers by 120% in only two quarters and maintained growth
  • Create and implement marketing plans to increase both customer satisfaction and revenue
  • Plan and host events to draw target customers to the property
Candidate Info
15
years in
workforce
4
years
at this job
BA
History
8

Executive Casino Host

  • Promoted to Executive Host and supervised as interim manager.
  • Responsible for over $5 million in revenues; improved declining revenues by 10% or better year over year through keeping current accounts, the activation on new and inactive accounts.
  • Increased the ROI for events by 20% utilizing in house food outlets. Generating an extra $25,000 a month.
Candidate Info
12
years in
workforce
7
years
at this job
BA
Casino Resort Management
9

Executive Casino Host

  • Provided personalized service to high net worth casino guests
  • Consulted with casino operations to establish relations with previously unsolicited customers and affiliated guests
  • Developed new business by actively prospecting for new clientele
  • Generated over $500,000 USD from inactive business in 6 months
  • Managed a customer base of over 250 clients with an Average Daily Theoretical of 400+
Candidate Info
8
years in
workforce
2
years
at this job
BA
Education
10

Executive Casino Host

Hired to organize and educate player development team to increase revenue and improve return on investments for comps

  • Pioneerred comping procedures for VIP guests
  • Assisted in implementation of new card tier system
  • Provided detailed reports for analysis of return on investments
  • Ensured VIP guests were always informed of special events and offers
  • Increased Asian clientele traffic in property
Candidate Info
17
years in
workforce
4
years
at this job
BS
Business Management

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