Casino Host Resume Samples - Page 3

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Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers. Based on our selection of sample resumes, essential qualifications for this job are work experience in a casino, courtesy, sales orientation, excellent communication and interpersonal skills, teamwork and computer literacy. Most casinos select resumes displaying a high school or general education diploma.

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21

Executive Casino Host

  • Generated new business; managed guest data base.
  • Filled special events, tournaments through telemarketing efforts.
  • Developed strong relationships with high end gaming customers to ensure loyalty, guest satisfaction & retention, increase revenue, and frequency of trips.
  • Assisted guests with booking their hotel, dinner, spa, and limo reservations & setup itineraries for casino guests prior to their arrival.
  • Analyzed and reviewed guest play for complimentaries in accordance to company policy.
  • Established casino credit and check cashing privileges upon guest request.
Candidate Info
10
years in
workforce
9
months
at this job
Nursing
Marketing
22

VIP Casino Host

A standout leader on the Casino Host team, consistently providing A+ service to VIP guests and coworkers.

  • Trained new members of the Casino Marketing Team.
  • Resolved service issues with challenging guests, maintaining their loyalty by being great at listening, knowing how make a "no" sound like a "yes" or deferring to a supervisor when necessary.
  • Learned to recognize patterns of behavior in a VIP guest's gaming history and made sound reinvestment decisions with the goal of developing the guest.
  • Worked closely with the Executive Casino Host team to create memorable experiences for VIP players.
  • Contributed greatly to the Casino Host team achieving service bonuses three times in a year.
  • Utilized Salesforce on a daily basis to collect interests and preferences obtained from VIP players on the casino floor during Real Time Casino Marketing (RTCM) engagements.
  • Educated guests on the benefits of the Total Rewards program, accessing slot play and food offers, casino amenities and VIP events. Horseshoe Cincinnati opened in 2012 and many guests were new to casino gaming.
  • Planned and organized successful events and projected participant outcomes. Responsible for face-to-face and virtual ticket sales to the major hosted events.
  • Planned weekly service projects within the community, including the Martin Luther King Jr. March, feeding the homeless at community kitchens, and developing skill sets with elementary school children.
Candidate Info
1
year in
workforce
1
year
at this job
BBA
Marketing
23

Casino Host

Evaluation of accounts to determine promotional offers and stays, as well as additional complementaries

  • Assist players with establishing credit lines, paying markers as well as front money deposits
  • High paced environment which allowed me to grow into the senior Player Development contact on Swing Shift
  • At 90 days moved up in level status (allowing for full comping ability) - faster than any other non-grand opening host currently at the property
  • Before 180 days given merit raise based on performance, only Host in the history of the property to achieve a 10/10 evaluation
  • Placed in charge of training incoming Casino Hosts and Ambassador Hosts, as well as outreach to other departments - After 5 pm, I was the face of Player Development
  • Experience with both Slots and Table Games
Candidate Info
10
months in
workforce
10
months
at this job
Management
24

Casino Host

Established relationships with high-end customers & attended special events.

  • Drove incremental visits & managed cross-property trips
  • Assisted with transition from Station Casino to [company name] & developing a host bonus program
  • Generated to most revenue on the host team
Candidate Info
8
years in
workforce
8
years
at this job
25

Junket Coordinator/casino Host

Coordinated casino Air Charter programs for 30+ guests on an individual flight

  • Maintained working relationships with current air service providers as well as located new sources
  • Produced trip analysis reports for the purpose of monitoring departmental
  • Increased database with new casino players and maintained existing customers
Candidate Info
4
years in
workforce
1
year
at this job
26

Casino Host - Player Development

  • Provided outstanding customer service to guests and most valued players.
  • Assisted in setup and execution of events for the casino's most valuable players.
  • Worked closely with managers from other departments to coordinate and outstanding guest services.
  • Increased departmental revenue by 11% ($350,000)
  • Setup travel and entertainment arrangements for our most-valued players.
Candidate Info
1
year in
workforce
1
year
at this job
BS
Marketing Management
27

Executive Casino Host/table Games Supervisor

Developed non-existent position.

  • Interviewed, hired, and trained staff.
  • Assisted and managed/developed new marketing strategies and player development.
  • Scheduled and managed small staff to ensure all customer expectations and needs were met and/or exceeded.
  • Planned and executed player parties.
Candidate Info
2
years in
workforce
2
years
at this job
HS
High School Diploma
28

Casino Host/ Slot Host Dual Supervisor

Supervised casino slot hosts and made sure the floor ran smoothly and customers were paid their jackpots in a timely manner.

  • Communicated with casino patrons to remind them of promotions and invite them back to visit.
  • Supervised paying of jackpots.
  • Handled large sums of money and ensured accountability.
  • Assisted managers with other duties as needed.
  • First point of contact for patrons with complaints or concerns.
Candidate Info
3
years in
workforce
1
year
at this job
BA
Business Management
29

Casino Host

Manage 700 VIP player accounts

  • Increased client volume by 260% and achieved maximum quarterly compensation bonus
  • Conduct telesales calls and maintain accurate contact reports
  • Plan, organize and host special VIP events
  • Perform database analysis (VIP segment, trending, demo, etc.)
  • Supervise the players club department
Candidate Info
10
years in
workforce
1
year
at this job
BS
Organizational Management And Leadership
MA
Marketing
30

Executive Casino Host (sales Marketing)

Established friendship and Bussiness clientle relationship with guest to promote and profit bussiness revenues

  • Prioritize clientle of High Rollers to visit and stay at the property for big gaming activity
  • Maintains a established list of guest of more than 500 people
  • Assist all required areas of the property as needed to resolve and satisfy guest complaints
  • Highly promotes what the property has to offer to maintain guest to keep
  • Maintains a generated revenue figure every quarter to a year
  • Model customer service standards
Candidate Info
19
years in
workforce
9
years
at this job

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