Casino Host Resume Samples - Page 2

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Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers. Based on our selection of sample resumes, essential qualifications for this job are work experience in a casino, courtesy, sales orientation, excellent communication and interpersonal skills, teamwork and computer literacy. Most casinos select resumes displaying a high school or general education diploma.

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11

Executive Casino Host

Managed host hotel block to assist property of maximum occupancies through database marketing

  • Worked closely with other departments to assist them in customer requests and promotions; became a top revenue producer in domestic player development
  • Issued TTO after evaluation of guest's play
  • Evaluated Hosts for their annual reviews
Candidate Info
8
years in
workforce
1
year
at this job
AAS
Business / Marketing
BA
Business / Hospitality
12

Casino Host

  • Acted as a customer service representative to all casino guests.
  • Worked in conjunction with marketing and sales departments to endorse casino promotions and events.
  • Aided guests with all casino programs, promotional materials, and gaming issues.
  • Coordinated elite player parties that resulted in profits exceeding $15,000.
  • Regularly assisted bus marketing with arriving and departing groups.
  • Actively registered new casino patrons into the Player's Club.
Candidate Info
1
year in
workforce
8
months
at this job
BS
Sport Management
MS
Management And Leadership
13

Casino Host

Gaming Development (Marketing)

  • Encouraged growth of patron data base through referrals to Casino Marketing Department
  • Analyzed customer play in Tiny Term data base in order to issue player complimentary
  • Identified and cultivated prospective new customers
  • Insured proper completion of customer travel itineraries and hotel reservations
  • Assisted with development of Casino Marketing events
  • Assisted with plan and design phase of off site programs and events intended to attract new and inactive players
Candidate Info
2
years in
workforce
1
year
at this job
BS
Hospitality Tourism Management
14

Casino Host

Conduct on/off property business to promote site, attractions, options, bookings. Identify, forge, and cultivate premium client relationships securing loyalty in a highly competitive market. Manage marketing and event functions. Manage guest hotel room blocks. Secure VIP guest reservations and event tickets. Effectively resolve and manage comprehensive business issues. Partner with Marketing Team for new promotions/events/guest experiences.

  • Consistently exceed 150 communications weekly to promote/increase slot and table revenue.
  • Top Producer achieving the most trips and most visits per customer base.
  • Optimized VIP and entertainer meet-and-greet experiences.
  • First Black Employee/Marketing Executive to work in Dover Downs Hotel Executive Offices.
Candidate Info
14
years in
workforce
10
years
at this job
AA
Marketing And Merchandising
15

Executive Casino Host

Built lasting relationships with profitable guests to make service personalized to specific needs.

  • Coordinated and promoted special events and promotions to attract new guest.
  • Resolved guests' complaints and service issues. Notated and monitor guest accounts.
  • Drove revenue and profits from guests through comping, travel, and various accommodations at all Caesar's Entertainment properties.
  • Remained aware of competitor's promotions and offers to ensure retention of loyal guests.
Candidate Info
13
years in
workforce
4
years
at this job
BBA
Marketing Management
MA
Marketing
16

Casino Host Manager

Worked with the Director of Casino Marketing to establish strategy and implement company policies regarding Host Department

  • Worked closely with all areas of the property to promote continuity and seamless delivery of guest service levels, with the express goal of increasing market share and share of wallet among high worth players.
  • Worked to develop and implemented policies and procedures
  • Was responsible for overseeing the efforts of the Executive Hosts and VIP Hosts to include goal setting and measurements (through Mariposa /CRM) staff training and development.
  • Established call goals, monitored and provided progress reports.
Candidate Info
12
years in
workforce
6
years
at this job
17

Casino Host Manager

Worked with the Director of Casino Marketing to establish strategy and implement company policies regarding Host Department

  • Worked closely with all areas of the property to promote continuity and seamless delivery of guest service levels, with the express goal of increasing market share and share of wallet among high worth players.
  • Worked to develop and implemented policies and procedures
  • Was responsible for overseeing the efforts of the Executive Hosts and VIP Hosts to include goal setting and measurements, staff training and development.
  • Established call goals, monitored and provided progress reports.
Candidate Info
12
years in
workforce
6
years
at this job
18

Executive Casino Host

Handled problem resolution and customer appeasement in a timely manner by phone and
personal contact.

  • Increased gaming revenue year over year within first 6 months of hire.
  • Utilize my social skills to develop and create new business.
  • Achieved monthly sales goals through phone, internet, letters, and personal contact.
  • Achieved quarterly bonus payouts by increasing quarterly revenue goals.
  • Increased gaming revenue year over year, which resulted in quarterly bonus payouts.
Candidate Info
15
years in
workforce
1
year
at this job
BA
Communicaton Arts
MA
Communication Arts
19

Casino Host

Driving business to the casino and create revenue.

  • Provided superior VIP service.
  • Developed and maintained new clientele to ensure return trips and loyalty.
  • Marketed to inactive guests to further develop brand loyalty and visitation to the casino.
  • Assisted in all phases of marketing, including promotions and special events.
  • Offered individualized services to guests based on their personal preferences.
  • Maintained excellent communication skills and resolved any and all of guests concerns/complaint
  • Generated a positive, fun, and upbeat atmosphere for all casino guests.
Candidate Info
21
years in
workforce
1
year
at this job
AS
Travel And Tourism
20

Supervisor of Casino Hosts (player Development Assistant)

Assist Player Development Director

  • Provided appropriate answers to general inquiries within required time frame.
  • Process department payroll. Recorded and maintained attendance records within the department and scheduling of Hosts and Player Club.
  • Scheduled monthly meetings with Casino Host and Host Representatives, ensuring knowledge of promotions and events.
  • Monitor inventory of office & operating supplies within the department and place purchase orders accordingly.
  • Performed duties of Guest Service Supervisor and Casino Host.
Candidate Info
6
years in
workforce
7
months
at this job

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