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Include These Hotel Front Desk Receptionist Skills
- Phone and email support
- Reservation processing
- Guest check-in and check-out
- Invoicing and billing
- Guest service, satisfaction, and retention
- Guest records management
- Event space coordination and planning
- Inventory maintenance
- Problem-solving and issue resolution
- Administrative support
- Customer service excellence
Please find a cover letter for a hotel front desk receptionist below mentioning comparable skills and experience.
Dear Ms. Oxford:
Upon learning of your posting for a front desk receptionist to join your team at Bayside Inn & Suites, I eagerly decided to submit my resume for your consideration. As an organized, efficient, and service-oriented professional with comprehensive reception and general support experience within the hospitality sector, I am prepared to significantly contribute to your establishment’s goals and objectives.
My background includes nine years of experience providing key front desk support to reputable hotel businesses while ensuring top-notch guest service and satisfaction. From managing multiline phone systems and processing reservations to handling guest payments and maintaining records, I excel at prioritizing tasks, collaborating with peers and management teams, and encouraging effective communication and organizational procedures.
Highlights of my experience include…
Excelling in consecutive positions with The Bradley Hotel and Mainline Inn & Suites in reception/front desk roles, welcoming guests, facilitating check-in and check-out procedures, answering phones, booking reservations, collecting payments, and assisting with local travel and dining arrangements
Ensuring a full and satisfactory hospitable experience for all guests, maximizing loyalty and referrals
Quickly responding to and resolving, or escalating when necessary, guest issues and complaints
Performing diverse administrative responsibilities – including correspondence, record maintenance, event space planning, and inventory management – while ensuring optimal efficiency
Demonstrating a steadfast commitment to providing excellent support within fast-paced environments while streamlining operations and achieving hotel success
Excelling at balancing multiple tasks while providing top-level problem-solving, interpersonal, and communication skills
My skills in front desk reception and general administration position me to excel in this role, and I am confident my additional strengths will readily translate to your environment at Bayside Inn & Suites. The chance to offer more insight into my qualifications would be most appreciated. Thank you for your consideration, and I look forward to speaking with you soon.
Jonathan C. Edge