What is a Front Office Supervisor?
The front office, or reception area, of a business is a place that is often filled with activity. Clients must be greeted, vendors must be directed and employees must be provided with help, and a Front Office Supervisor manages all of this. These individuals may be employed in a variety of industries, from hospitality to corporate.
This is a senior position that typically reports to the Manager of Operations or directly to the owner in a small organization. These leaders manage a team of administrative personnel, such as receptionists and administrative assistants. This job often requires a standard 40-hour week; however, businesses that are open 24-hours a day, such as hotels, may require their Front Office Supervisors to work overtime, nights and weekends. The demand for First-Line Supervisors of Office and Administrative Support Workers, such as Front Office Supervisors, is growing by 8 percent annually. As such, if the Bureau of Labor and Statistics is correct in its predictions, 34,270 new jobs will become available through 2024.
Front Office Supervisor Duties and Responsibilities
Front Office Supervisor Skills
A Front Office Supervisor must fully understand the operations of the company, as well as the roles of individual employees in order to keep the office running smoothly. This knowledge is essential to promote a positive corporate culture and utilize company resources in the most appropriate ways.
Core skills To hold a senior position in the front office, candidates are required to possess the following basic skills
- Computer proficiency
- Leadership abilities
- Communication skills, both spoken and written
- Document processing
- Problem solving
- Attention to detail
Advanced skills Many professionals build these skills over time, but applying for a job and listing them on your resume can be advantageous in securing employment
- Human Resources management
- Basic IT skills
Tools of the Trade These tools are frequently employed by Front Office Supervisors
- Microsoft Office
- Customer Relationship Management (CRM)
- Multi-line phone system
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Front Office Supervisor Salary
Front Office Supervisor Resources
What does working as a Front Office Supervisor truly entail? These resources - books, groups and websites - will give you more insight into working in this position.
On the WebInternational Facility Management Association
The world’s largest and most widely recognized international association for facility management professionals, supporting 24,000 members in 104 countries.Facility Executive Blog
Covers all facility executive and management breaking news.Facility Dude Blog
A helpful blog from a company that maintains, improves and optimizes the day-to-day operation of billions of square feet of facilities across North America
Facilities Management Journal, a monthly magazine providing industry-specific intelligence to FM and property professionals in the private and public sectors.@FMmagazine_au
This magazine is a leading news source for facility managers and allied property management experts.@Hotelnonsense
Hilarious stories of a hotel Front Desk Clerk.@frontdeskhq
Software designed to make the jobs of Front Office Supervisors easier.
BooksFront Office Management and Operations
By Ahmed Ismail – This book introduces the concepts of organization, communication, ethics and policy within a hotel.Front OfficeFront Office Management and Operations