It Analyst Resume Samples

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IT Analysts, also known as Systems Analysts, design and implement information systems that optimize a company's organizational efficiency. Skills relevant to this position and found on sample resumes include using SharePoint and Excel to manage several facets of technical projects; creating, updating, and maintaining documentation for the knowledge base using HTML; and reviewing documentation for accuracy prior to it going live in the knowledge base. Most employers prefer candidates who can show at least a bachelor's degree in a field related to the industry on their resumes.

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1

IT Analyst Ii/manager

Provided supervision to help desk personal during a managerial transition - reducing help desk tickets by 66%

  • Designed and implemented migration from SharePoint 2003 to SharePoint 2007
  • Administered and simplified Active Directory 2003
  • Lead the project management team to upgrade Microsoft Exchange 2000 to Exchange 2007, in addition to a migration from Lotus Notes to Exchange 2007
  • Planned and managed the upgrade of Office 2003 to Office 2007
  • Designed and managed the reduction of Public Folder environment
Candidate Info
11
years in
workforce
6
years
at this job
AA
Associate of Arts
BA
Political Science
MBA
Business Administration
2

IT Analyst

Project involved enhancement of Manufacturing and Assembly Plan System (MAPS)

  • Acted as the team lead and interacted with the client to plan, track and monitor project activities
  • Designed and developed features in the applications using TCL/TK, JAVA and MQL
  • Worked on REST and SOAP based web services
  • Fixed critical bugs in the system that reduced remedy tickets by 20%
  • Wrote and performed unit and functional tests for each release
Candidate Info
5
years in
workforce
1
year
at this job
BE
Computer Science And Engineering
3

IT Analyst

Analyzed and improved existing SAP Fixed Asset processes through change management.

  • Monitored program development, tested enhancements, participated in go-live activities and supported production, ensuring accounting requirements were met and customers' approval obtained.
  • Enhanced / tested web frontend with interface to SAP Fixed Assets, providing user-friendly application for employees to manage assets.
  • Supported outbound SAP jobs to transfer data (FTP) to Fixed Asset Data Warehouse in DB2, facilitating reporting for 102 countries.
  • Wrote functional specifications for fixed asset reporting, complying with country specific requirements.
  • Wrote test scenarios and test steps for continuing SAP releases and upgrades, ensuring system integrity.
Candidate Info
34
years in
workforce
8
years
at this job
AS
Business Administration
4

IT Analyst

Design, installation and maintenance/troubleshooting of several remote sites utilizing Windows Server running AD, DNS, DHCP. Determine requirements, purchase, installation and configuration of servers at new sites utilizing VMware virtual machines. Determine requirements, purchase, installation and configuration of networking hardware to include routes and switches. Setup, create and modify AD and Exchange user accounts and set applicable group policies and restrictions. Maintain applicable server permissions, security configurations while ensuring end user access. Responsible for maintenance and configuration changes/modifications to Juniper VPN and Avaya phone system. Author and maintain detailed documentation for each site to include asset information, configurations and networking diagrams. Assist in providing end user support to over 2000 multi-national employees.

  • Designed, purchased and installed/configured virtual servers at each remote location
  • Assisted in the creation of phone system truck to permit VoIP calls to multi-national sites
  • Fully implemented all IT requirements for new sites to include site design, purchase and installation and configuration of all IT hardware to include server, hubs, routers, switches, wireless, VPN and end user systems
  • Updated existing Juniper VPN to enforce applicable security policy configurations and additional end user settings
  • Updated and maintained Avaya VoIP phone and voice mail system
Candidate Info
13
years in
workforce
7
years
at this job
AAS
Computer Programming
BS
Computer Science
5

IT Analyst

Performed desktop hardware and applications support to users. Troubleshot and fixed Word, Excel and Outlook and other Microsoft Office Professional products

  • Administered and managed the company SharePoint 2010 environment and developed sites, lists and libraries as well as managed libraries' and sites' permissions. Performed end user support for SharePoint issues as well
  • Provided printer support to the users
  • Built PC and Laptops and pushed Windows 7 32 and 34 bit images on them
  • Managed the computer lab, inventory of returned and reimaged ready to deploy computers
Candidate Info
6
years in
workforce
3
years
at this job
HS
Spanish
BS
Information Systems
6

Production Support IT Analyst

Diligent Production Support IT Analyst charged with delivering Tier II support for Java based applications and automation within production systems, while collaborating with both colleagues and customers in the execution of projects. Established, tested, and released new code to UAT and production environments.

  • Analyzed internal process and provided input on intelligent solutions to improve proficiency.
  • Administered Jira for more than 100 users, which included workflow design and implementation.
  • Oversaw hundreds of connectivity changes associated with data center migration.
  • Delivered project specific training for internal staff detailing support protocol and project direction.
  • Worked with multiple teams to solidify automation processes using various scripting technologies
  • Introduced change control practices that improved employee productivity through the maximization of Jira vs. email.
Candidate Info
28
years in
workforce
6
years
at this job
7

IT Analyst

Provided technical support for internal users via telephone and email.

  • Logged and documented every call very with a detailed ticket of the incident or request.
  • Distributed tickets to various teams as well as to our level two support so issue could be addressed
  • Reviewed as well as followed with open tickets to make sure a resolution was reached.
  • Remoted into internal users PC's to fix various issues or install software for the users.
  • Researched and identified error messages with KO's (Knowledge base articles) to find a resolution.
  • Demonstrated excellent call quality and customer service.
Candidate Info
5
years in
workforce
4
months
at this job
8

IT Analyst

  • Worked on huge databases (data in million), performed data conversions & data mining and analyzed data relationships
  • Performed ETL process on data, created SSIS package & executed it in SQL Server BIDS with 95% data accuracy & consistency
  • Created SQL queries, executed stored procedures, developed & tested database to recover profits by at least 30%
  • Developed, refined sophisticated reports using SSRS & MS Access in real-time iterative fashion & handed reports to auditors
  • Implemented Project management techniques & SDLC approach to work on clients data & documented business processes
  • Tools: SQL Server Management Studio, MS Access, Visual Basic, MS Excel
Candidate Info
9
years in
workforce
3
years
at this job
BE
Electronics And Communications
MS
Information Technology And Management
9

Production Support IT Analyst

Diligent Production Support IT Analyst charged with delivering Tier II support for Java based applications and automation within production systems, while collaborating with both colleagues and customers in the execution of projects. Established, tested, and released new code to UAT and production environments.

  • Analyzed internal process and provided input on intelligent solutions to improve proficiency.
  • Administered Jira for more than 100 users, which included workflow design and implementation.
  • Oversaw hundreds of connectivity changes associated with data center migration.
  • Delivered project specific training for internal staff detailing support protocol and project direction.
  • Worked with multiple teams to solidify automation processes using various scripting technologies
  • Introduced change control practices that improved employee productivity through the maximization of Jira vs. email.
Candidate Info
28
years in
workforce
6
years
at this job
10

IT Analyst

Gathered business requirements, developed use cases and performed full regression testing for a $10M reservation system upgrade that reengineers the way marketing programs for product pricing and promotions are implemented.

  • Updated use cases and performed regression testing on a $54M travel agency application rewrite used by over 60,000 travel partners worldwide.
  • Led several eCommerce enhancement projects with budgets of ~ $50K. Ensured all products and services of the Sales Trade meet company standards and end user requirements.
  • Assist business in setting strategies, developing requirements and evaluating solutions.
  • Conduct interviews and facilitate requirements gathering, process analysis and application design sessions with the business and IT.
  • Develop functional specifications, scope documentation, business requirements and use case documents for software development.
  • Develop test plans, test design specifications and test cases to meet business requirements and test software to ensure proper operation.
Candidate Info
26
years in
workforce
3
years
at this job
Business Administration, Accounting

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