Installing, configuring, and supporting applications as follows: Microsoft OS - Windows 7/XP/NT server, Acronis True Image, SQL, email applications Lotus Notes and Outlook, Cisco Client VPN, SSL VPN, Micro-strategy, and propriety in-house financial software.
- Configuring and deploying network switches such Cat 4506, Cat 3750, Cat 3550 and Cat 2960
- Managing, troubleshooting LAN network, wireless network, Windows server, utilizing Active Directory tool to manage 600+ users in 100 nodes network.
- Testing, evaluating, and implementing new operating network telecommunications software
- Providing support and training to users and new hires in our IT department
- Writing procedural and training reference manual for our IT department
- Hard ware supports and setups as follows: Desktop and Laptop, Blackberry, In-house wireless routers, troubleshooting and patching network ports and cablings, network telephony system setups: Syntellect CIM/Apropos, NICE system, Symon Digital Application