Residential Concierge Resume Examples

Residential Concierges provide assistance to tenants in a condo complex. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being able to deal with all kinds of residents. Employers choose resumes displaying a degree in building management, although high school diploma with experience in the field is accepted too.

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Residential Concierge Resume Samples

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Candidate Info

5

years in workforce

3

years at this job

Liberal Arts

Residential Concierge - 20 Pine Street

Full-time Residential Concierge to 20 Pine Street, a luxury condominium in the Financial District designed by Armani Casa

Managed the 25th Floor Lounge providing superior customer service, utilized knowledge of building policy and procedures
Provided concierge services for residents such as dry cleaning, event planning, local directions, reservations and setting of appointments to assist with condo unit management
Assisted Real Estate brokers with offering prospective residents information regarding the community; Assembled collateral packages for prospective residents.

Candidate Info

6

years in workforce

5

months at this job

HS

High School Diploma

Psychology/human Services

Certification

Residential Concierge

Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand
Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced
Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system

Candidate Info

14

years in workforce

2

years at this job

Sociology

Residential Concierge

Reviewed and answered general correspondence.

Assisted leases with move in and move out arrangements.
Established relationships with residents to tailor services to their individual needs
Received, sorted and distributed mails and packages
Identified resident's needs and assisted in the development of services to address the needs.
Assisted residents with concierge services, such as, booking dinner parties, bar parties and family events around town.

Candidate Info

14

years in workforce

8

years at this job

BA

Hospiality Administration

Residential Concierge

Provided professional and consistent Concierge service to Residents, visitors and contractors.
Responsible for various Resident deliveries and daily operation of the property.
Served as Resident Coordinator and produced HOA forms, newsletters and assisted with social functions.

Candidate Info

5

years in workforce

2

years at this job

Mass Communications

Residential Concierge

Residential Concierge/Customer Service

Provide exceptional customer service to all tenants/guests
Respond to email communications, answer inquiries and offer suggestions
Efficiently handle large call volume inquiries from tenants/guests
Assist with administrative duties such as light copying & fax requests and other requests as needed
Provide updated information for local restaurants, special events, transportation etc.
Monitor lobby traffic and alerting residents of deliveries and arriving guests
Provide all other job duties as requested by administrative/management staff

Candidate Info

9

years in workforce

2

years at this job

HS

High School Diploma

Residential Concierge

Maintain working relationship as liaison between residents and building management.
Provide excellent service and assistance to residents and management.
Intercept and direct calls and emails for leasing and management staff.
Receive, store, and retrieve packages for residents and management.
Facilitate parking and general movement throughout the building for outside contractors as well as prospective tenants.
Record and deliver messages to residents, management, leasing, and relieving concierge.

Candidate Info

4

years in workforce

11

months at this job

BS

Hotel Restaurant Management

Residential Concierge/exclusive Resort Concierge

Perform a variety of concierge and front desk tasks for over 60 families/VIP guests at a luxury residential development, a 5 Diamond hotel property and Forbes 5 star resort
Provide information, recommendations and booking services for a variety of owner/guest inquiries; included but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, restaurant reservations, and variety of seasonal activities
Respond to owner/guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Proficient in using Microsoft, Excel, Outlook Opera Property Management System, Go Concierge, Compass Sales Force, The Source and HotSOS

Candidate Info

11

years in workforce

2

years at this job

HS

High School Diploma

Residential Concierge

Greeted residents and answered all incoming calls, while providing excellent customer service.
Addressed resident concerns and issues in accordance with the company's customer service standards.
Resolved problems and complaints that residents may have.
Received, stored and disbursed residents' packages.
Maintained required records/ logs and delivered packages to the appropriate residence.
Help residents with immediate needs (i.e. Resident lock-outs).
Handle & assist resident's service request.
Assistance in late night move-ins with new residents.
Security stand point(s); checking all key doors, windows, and amenities daily.

Candidate Info

10

years in workforce

3

years at this job

HS

High School Diploma

Residential Concierge

Greets all residents with a friendly "hello" and "see" you later when they enter and exit
Answer questions pertaining to the building and amenities, register visitors, and vehicles
Handles all incoming calls in a polite and professional manner using standard phraseology
Help with move- ins and move- outs of residents.
Communicates residents/visitor's comments, complaints, and requests to the appropriate departments and managers
Booking the board room and freight elevator for residents
Arranges storage and delivery of incoming packages

Candidate Info

14

years in workforce

6

years at this job

C

Certificate

Familiar

Residential Concierge/guest Relations Agent

Consistently protect the privacy, and security of all residents and guests.
Assisted all residents with daily requests, and inquiries.
Maintained Building Link in order to coordinate with Residential team, and follow residential protocols.
Managed guest sign-in logs to ensure efficient details and protection.
Managed mail/package delivery and distribution to all residents.
Escorted guests while describing hotel amenities, always maintaining Forbes standards.
Implemented Mystique systems to update incoming guest preferences.
Provide lateral service for Concierge, Club lounge, and Front Desk personnel when needed.

Candidate Info

4

years in workforce

1

year at this job

C

Certificate

C

Certificate

Residential Concierge

Maintained daily log and wrote incident reports

Checked deliveries
Tracked keys for whole premises
Monitored CCTV
Greeted visitors and monitored for resident safety
Conducted Interior and exterior patrols
Answered guest questions
Routed resident calls to correct internal or external resource
Checked and tested fire alarm panels

Candidate Info

13

years in workforce

7

years at this job

Residential Concierge

Responsible for maintaining the physical appearance of surrounding area of the building.
Maintain leasing office, lobby, and game room's appearance.
Regular check of lights and vacuuming of hallways in building.

Candidate Info

6

years in workforce

2

years at this job

HS

High School Diploma

Residential Concierge

Provides a warm and sincere greeting to all residents, prospective residents and guests in the front lobby
Performs regular inspections of Coffee Bar inventory and supplies, orders as needed
Communicates effectively on a regular basis with Business Manager to update on community operations
Ensure that the common areas are free of safety hazards or liability concerns
Maintains knowledge of laws, rules and regulations governing towing of vehicles and is responsible for keeping the front drive clear of parked cars
Assists in the planning of, and attends resident functions
Ensures orderly records are maintained for all Resident Services provided by property
Assists residents with packages to apartments
Ensures that the non-solicitation policy of the property is followed

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