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Leasing Consultant Resume Samples
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0-5 years of experience
Conducted apartment tours for potential tenants
- Established and implemented leasing goals, and entered information through One site system
- Reviewed and completed applications and assessed household information against file history
- Managed overall tenant relations, including promoting overall tenant satisfaction
- Maintained in-depth knowledge of competition through consistent evaluation of market trends
0-5 years of experience
Successfully and professionally leased apartments through exceptional customer service
- Enthusiastically greeted potential residents, existing residents with strong focus on resident retention
- Established and received approval on various marketing letters.
- Resolved resident issues and ledger inquiries.
0-5 years of experience
Serviced clients’ needs akin to property leasing and renting.
- Assisted in developing marketing plans, internet ads, print ads and marketing copy.
- Conducted quarterly rent comp studies.
- Resolved resident complaints and maintained accurate records of action taken.
- Gathered information about markets and competition.
0-5 years of experience
- Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction.
- Answered incoming telephone calls and handled accordingly.
- Made sure that the office, models, clubrooms and market ready vacant are in perfect conditions.
- Participated effectively in ongoing resident relations.
- Conducted searches, performed background check ups, scheduled appointments and presented properties to customers.
- Accepted service requests from residents and forwarded to service department for prompt processing and conduct follow up calls.
0-5 years of experience
- Converting leads into sales by outreach, prospecting, and lead generation.
- Show vacant apartments to prospective residents.
- Evaluate information provided by clients to ensure whether they fall under the established guidelines for renting properties.
- Conduct background checks on the clients prior to signing any contract.
- Prepare leases and other paperwork.
- Evaluated unit availability on daily basis to maintain the highest level of product knowledge.
- Receive maintenance issues from tenants & create work orders for maintenance.
0-5 years of experience
- Alleviated resident concerns through problem solving and delegation
- Conducted tours for prospective residents an average of 15 times per week
- Solely responsible for operating the office on the weekends
- Overhauled and audited filing system to reflect current resident information to company standards
0-5 years of experience
- Responsible for managing incoming leads on prospect pipeline
- Utilizing sales skills to achieve leasing sales’ targets
- Demonstrating superior sales, leadership and customer service skills
- Completing weekly reports, tracking market tends and completing market suveys
- Scheduling appointments for tours, utilizing company procedures including appointment book and traffic log
0-5 years of experience
Show & lease apartments/townhomes to qualifying prospective residents with full knowledge of lease terms, specifications & all community policies of our 360 unit community..
- Complete all lease forms for new residents or renewals, and collect all rent, deposits, & applications fees.
- Maintain a professional appearance & attitude while utilizing proper telephone and marketing skills.
- Assist residents in any maintenance issue going on inside/outside their rented unit.
0-5 years of experience
- Provides potential residents with information about the community and model home choices and the resident living experience
- Takes prospective residents on luxury apartment home tours
- Assists with new lease applications and related processes and coordinates the renewal lease process for current residents
- Follows-up on resident questions and concerns and completes other tasks and projects as assigned
0-5 years of experience
- Proficient at researching and analysing a wide-range of scopes of works to find best solutions.
- Establish favorable relationships through excellent collaborative and interpersonal skills.
- Lease Apartments and maintain resident functions by utilizing the Yardi software.
- Enter Work Orders efficiently to maintain accuracy of submissions.
- Conduct administrative tasks which include; handling phone calls, mailings, data entry and scheduling.
0-5 years of experience
- Create and post six daily marketing ads
- Maintain multiple excel spreadsheets for data management
- Encourage prospects to visit by phone and/or email presentation
- Coordinate and plan at least six resident events per year
- Manage all outside marketing events for the property
- Teach bi-monthly social media webinars to ten-fifteen new hires
- Create power point presentations to use in social media webinars
- Implement and oversee all social media efforts for the community
0-5 years of experience
- Build rapport with prospective and current residents
- Assist with office organization and maintain resident files
- Utilize communication skills to satisfy customer needs
0-5 years of experience
- Build rapport with clients by uncovering lifestyle, job and situational needs to find the most suitable product
- Conduct extensive follow-up with clients to answer questions and generate leads
- Explain multiple financing and leasing opportunities to create trust with clients and close deals
Leasing Consultant Duties and Responsibilities
The specific duties performed by leasing consultants vary based on the type, location, and size of the properties they lease. However, these core duties are common across the industry:
Process Lease Applications Leasing consultants process lease applications. This includes answering prospective residents’ questions, verifying references, and collecting application fees.
Manage Records and Paperwork Leasing consultants organize and prepare move-in paperwork, lease renewals, and move-out forms for clients. They also create files for each resident and maintain them with accurate, up-to-date records.
Inspect and Clean Properties Leasing consultants keep the leasing office, clubhouse, and model properties clean. This includes auditing vacant properties and property grounds daily.
Process Service Requests Leasing consultants receive and log service requests from existing tenants and pass these requests on to maintenance staff. This often includes scheduling vendors and outside maintenance staff to repair plumbing, electrical, and other property issues.
Answer Phones and Greet Residents Leasing consultants answer phones and greet current and prospective residents who enter the leasing office.
Accept Payments Leasing consultants accept rent, late fees, and security deposits from renters.
Leasing Consultant Skills and Qualifications
Leasing consultants use customer service and sales skills to find new clients and rent out properties, guiding prospective tenants through every step of the rental process. Employers prefer leasing consultants with the following additional skills:
- Management – leasing consultants direct property maintenance staff and outside vendors, which requires some management skills
- Problem-solving skills – leasing consultants resolve problems on the property and assist tenants, so employers look for candidates who have problem-solving abilities
- Customer service – leasing consultants use customer service skills to respond to tenant complaints and address problems. Strong interpersonal skills help them make good impressions on potential renters and smooth over resident problems
- Salesmanship – leasing consultants use sales skills to rent out properties to clients and provide property tours
- Mathematics – some math skills are essential for leasing consultants, who receive and process payments for rent, security deposits, and application fees
- Communication skills – leasing consultants need excellent verbal and written communication skills to speak with staff, potential renters, and existing tenants, and to process various written forms and paperwork
- Computer skills – computer and data entry skills are essential for leasing consultants, who find leads via social media, process digital forms, and maintain digital client records
Leasing Consultant Education and Training
A majority of property managers require leasing consultants to have a high school diploma or equivalent. No additional training or education is required for this entry-level job, though candidates who have past property rental experience can stand out above other professionals. Because this is an entry-level position, employers provide leasing consultants with paid on-the-job training. This training period varies by employer but typically lasts no longer than two weeks.
Leasing Consultant Salary and Outlook
Data from PayScale estimates the median hourly income for leasing consultants at $13.42. Real estate brokers and sales agents earn $47,880 in median annual income, or $23.03 hourly, according to job data provided by the Bureau of Labor Statistics (BLS). Real estate brokers and sales agents perform many of the same duties as leasing consultants, such as renting properties. The BLS projects this field will grow 6 percent through 2026, which is as fast as the national job growth average. Some employers provide full-time leasing consultants with major medical coverage. Paid vacation and sick days are provided to full-time leasing consultants who maintain employment for 90 days or more. Additional benefits, such as life insurance, are not typically offered. Some employers may provide discounts on property rentals as an additional perk.
Helpful Resources
Use these resources to find education opportunities, job listings, property-related events, and helpful job tips and strategies for leasing consultants:
National Apartment Association – leasing consultants specializing in apartment rentals can find educational resources of all kinds at the NAA website, including information about certification programs and online learning courses
The 7 Secrets to Successful Apartment Leasing: Find Quality Renters, Fill Vacancies, and Maximize Your Rental Income – find the secrets to successfully leasing apartments in this book, which shares examples, to-do lists, and effective selling strategies
National Association of Residential Property Managers – leasing consultants can find educational resources, news updates, conference dates, and other industry information at this website
12 Habits of Great Apartment Leasing Consultants: The Ultimate Apartment Leasing Guide for Leasing Consultants Everywhere! – discover the 12 habits of successful property leasing consultants in this book, which teaches tips and strategies professionals at all career stages need to succeed
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
