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6-10 years of experience
Annually processed and managed 900 recertification files and 500 changes of income or family composition.
- Calculated tenant rent amounts for executed leases and contracts.
- Prepared HAP contracts and completed quality control on accounts payable.
- Fully complied with and maintained knowledge of Federal/ local regulations along with privacy and confidentiality laws.
- Initiated investigations related to program abuse or fraud.
- Facilitated file maintenance by referencing third party resources and communicating with community agencies.
- Provided customer service to landlords, clients, and general public in a timely manner with tact and diplomacy.
0-5 years of experience
Managed the full scope of housing services while meeting all deliverable dates with clients and hotels by taking ownership of the housing process for conventions, trade shows, large scale sporting events and professional conferences on multiple accounts.
- Carried a full account load which includes events hosted by associations with attendance numbers between 1,000 and 25,000 attendees.
- Coordinated processes for managing convention hotel blocks consisting of between six and fifty properties per city depending on the event.
- Maintained a consultative relationship with clients while maximizing hotel block fulfillment.
- Collaborated with registration specialist and project team to build event related registration and housing websites that are customized to client needs.
0-5 years of experience
Organized briefings for applicants and interviewed families for admission eligibility
- Scheduled and sent all correspondence for annual recertifications and HQS inspections
- Completed new, annual, and interim reviews including all income verifications and necessary procedures for rent calculations
- Negotiated and mediated leases, damage claims, and landlord/tenant disputes
- Maintained caseload of 200 plus families and all files in an orderly system
0-5 years of experience
Provided comprehensive Case Management Services to homeless men with the primary focus on finding suitable housing.
- Developed Independent Living Plans with Clients (ILP)
- Conducted home and apartment inspections to identify safety issues and needed repairs
- Requested contingency funds and aided in maintaining entitlements
- Assisted clients in securing housing, including communicating with Landlords and Brokers
- Provided resources, referrals and linkages and collaborated with DHS, to secure housing
0-5 years of experience
Performed scheduled back-ups of key database files; cross-references and verified files against Housing Office Master Files
- Operated the ULLS S4 hand-receipt system
- Coordinated with warehouse personnel for turn-ins and issues by supported residents/guests
- Conducted 10% cyclic inventories; recorded/verified serial numbers, model & quantity of given items
- Assisted in the management of warehouse storage space
- Conducted a daily tracking system of the billeting customers and final/pre-termination inspections
- Ensured accommodations were up to standards
- Served as Furnishings Office POC as required
0-5 years of experience
- Ranked consistently in the top 10 for performance
- Obtained certification from Nan McKay as Housing Choice Voucher Specialist with an exam
- Applied housing regulations and procedures accurately and effectively to ensure compliance and meet deadlines
- Resolved issues between owners, tenants, and the Chicago Housing Authority
- Provided support and backup to team members to facilitate overall team success
- Created custom Excel workbook to track daily activity and assist with caseload management
0-5 years of experience
Completed all facility reports including Client tracking, Placement report, Public Assistance weekly report, Incidents and FEPS Report
- Supervised and trained 8 staff members on DHS protocol, and Cares System.
- Responsible for maintaining a case load of 30, while providing Housing and Employment services.
- Organized departmental Files, preparing all facilities correspondences and computerized documents.
- Coordinated Facility monthly housing meetings, and Independent living skills.
- Work collectively with staff to complete exit strategy for high risk cases (long term residents)
- Constantly in network with Brokers, landlords and Management companies to build resources for housing.
- Conducted and documented Facilities unit weekly, and bi-weekly inspections.
6-10 years of experience
Excellent reviewed Case mgr/Housing specialist for five years
- Direct liaison for Housing Choice Voucher Program and CHA
- Managed effective negotiations with private market landlords/owners
- Conducted all relocations and emergency moves for client base
- Responsible for providing resources for lease compliance issues
- Produced Housekeeping and Home Ownership Seminars for client base
- Exceeded deliverables rate by 20% average over 3 year period
6-10 years of experience
Assisted eligible clients with placement in safe permanent housing following federal guidelines
- Provided comprehensive case management, including counseling services and other supportive services, including developing a family-specific housing plan
- Kept accurate records and documentation of all transactions in each client chart and communicate to support staff accurate information for housing assistance
- Established efficient housing plan of care with each individual served to address future housing management
0-5 years of experience
Served as liaison between Housing Authority and Public Housing and Section 8 residents, accountable for reviewing, researching, and resolving customer concerns escalated to administrative office. Fielded calls and ensured resolution of maintenance, safety, and security issues for 100 units.
- Established community outreach efforts to acknowledge concerns of elderly residents. Made introductions at their homes, provided contact information, and functioned as primary point of contact.
- Monitored housing inspection cleanups, recommended related training to residents, and notified management when residents failed to improve living conditions.
- Recorded and updated complaints and resolutions in Housing Authority database.
0-5 years of experience
Accurately prepared weekly reports on recertification and other reports.
- Conducted briefings with tenants to explain HUD, and administrative plan guidelines.
- Made recommendations for termination of assistance or HAP contract when appropriate.
- Utilized information gathered from research to properly and effective close out sales force tickets.
- Accurately calculated family’s gross/adjusted income, deductions, allowances, families rent to the owner and also HAP Payment to the owner.
- Performed and completed annual re-certifications, bi-annual, interim recertification, transfers and rent increases for the Housing Choice Voucher Program participants.
- Collected recertification information, including income and any other required documentation for the administration of the HCV program.
- Accurately verified information collected from multiple sources based on HUD prescribed verification procedures and according to CHA Administrative Plan.
0-5 years of experience
Assisted domestic violence victims, homeless citizens and people recently released from incarceration with locating and securing housing of their choice.
- Required to fill out 2010HRA E applications to aid clients in obtaining housing and services.
- Met with 5 clients daily to discuss determine housing and service needs.
- Transported clients from the psychiatric wards to the office to perform an intake interview and aided the client in reapplying for benefits. Drug testing and process urine samples
- Created and maintained consistent communication, both verbal and written, between several parties, (ex. tenant, landlord, collaborating agencies and supervisor).
- Maintain accurate daily logs, monthly outcome reports and files for each client.
0-5 years of experience
Determined applicants eligibility for the Housing Choice Voucher program by retrieving and validating income, asset and family composition information to verify and qualify applicants eligibility and appropriate voucher size.
- Managed and updated applicants’ personal information and waiting list placement as required.
- Conducted applicant eligibility and briefings, explaining DHC program requirements, policy and procedures and HUD regulations in order to receive voucher in the efforts of shopping for housing.
- Completed the lease up process by preparing the Housing Assistance Payments (HAP) Contracts.
6-10 years of experience
Scheduled appointments and interviewed program participants and their family members to obtain all necessary information and documentation required for the annual recertification.
- Reviewed documentation and input data into computer system to complete the eligibility process, re-certifications and tenant move-outs updating the required information.
- Met with housing residents and landlords answering questions, addressing concerns and clarifying policies and procedures to ensure compliance with HUD rules and regulations.
- Conducted mass meetings to educate and to obtain required documentation to begin the eligibility process for selected applicants from the Section 8 waiting list.
0-5 years of experience
- Monitored and processed re-certifications and interims for program participants
- Performed rent calculations to determine tenants and clients subsidy amount
- Addressed landlords and tenants inquiries and closed Salesforce cases
- Prepared (HAP) contracts for landlords and tenants
- Updated contracts, transfers of property and added new units for tenants via Yardi database
- Managed and verified tenant’s information including but not limited to income, household composition and program status via FileNet software system
- Conducted briefings, scheduled appointments and interviewed program participants
- Knowledge of Microsoft and Excel
0-5 years of experience
Provided client advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services and all other supportive services as needed to assist in ending episodes of homelessness.
- Supervised the conduct and behaviors of consumers; imposed restrictions and provided mediations when necessary; attempted to modify antisocial behavior by providing guidance on personal problems.
- Ensure an environment that is strength based to assist clients in meeting their individual goals.
- Prepare, maintain, and review all charting documentation for applicable caseload.
- Led health and safety initiative through maintaining property beautification and report all damages according to housing standards.
- Collects and tracks client rental payments, inventory of household food, cleaning and office supplies. Coordinate program Social Events, Food Bank pickup, and ongoing donations.
- Acted as a management liaison with outside housing vendors by securing contracts per the housing department’s Corporate Director.
6-10 years of experience
To supervise a staff of ten; while making sure progress reports were completed, and logs were updated. Initiated weekly staff meetings, and follow-ups regarding each case load
- Monitored daily attendance count, and reported daily to the Department of Homeless Services
- Attended clinical meetings to review and update statistical reports.
- Monitored medications, and provided referrals to other agencies.
- Document incident reports, and met with supervisory staff to discuss any supportive needs or services for the client.
- Communicated daily, and informed the clients about their housing and living arrangements.
6-10 years of experience
Change lives by placing Participants in permanent housing, support and retention (eviction prevention).
- Process & Maintain Entitlements
- Collected, track & update database information with CARES, AIRS, E shares, & HRA NY Supportive Housing operating systems.
- Assisted in determination of eligibility of new housing applicants.
- Mediated rental agreements between parties.
0-5 years of experience
House, counsel and mentor and advise 40+ single adult males within the homeless system.(DHS)
- Negotiate with landlords/ real estate agents to obtain vacant apartments for clients who have histories of homelessness, mental illness, criminal justice history and substance abuse to occupy these apartments by providing direct, hands on, concrete and support services.
- Ensure that all housing packages have completed paperwork, comprehensive psychosocials, medicals and state documents to submit housing packages to DHS.
- Ensure all case work and information gathered is documented in DHS CARES within the required time of meeting.
0-5 years of experience
Responsible for management of disabled and socially challenged client caseloads regarding resolution of housing challenges including eviction issues, program qualification assessment and regulatory compliance
- Provided submission of documentation facilitating financial assistance and provided disbursements of funds
- Created and monitored fiscal disbursement reports to insure accountability and distributional compliance
- Processed requests for housing assistance received by multiple program managers
- Handled and processed incoming rental payments, donations, and fees as needed
- Created database for maintaining documentation on contractual agreements per state municipal guidelines
- Co-facilitated a trauma recovery group designed for women veterans focused on childhood and interpersonal physical and psychological abuse issues
0-5 years of experience
Completed assessment and intake for clients wishing to enter the program
- Carried and maintain caseload of varying numbers, at the need of the agency
- Assisted homeless, dual/ tri diagnosed client obtain appropriate housing
- Assessed clients for specialized supported housing programs
- Communicated with Department of Homeless Services regularly for housing opportunities
- Coordinated appointments between clients and brokers/realtors/ landlords for client interviews
- Escorted clients to housing appointments, maintained management log entries
- Served as liaison between NYCHA and Section 8 to assist clients with completed applications
- Updated and review files inserting progress note entries, providing advocacy to clients
- Facilitated Housing meetings to give staff updates on clients housing prospects and for clients to inform them of new trends and opportunities in the housing market. Complete monthly reports
- Completed training for AMAP/ CPR/ Fire Safety Training
0-5 years of experience
Administration- sent letters, maintained, organized, scanned, uploaded confidential client files
- Updated clients’ information in database for moves and personal information
- Filed monthly reports- FSP report (Impact program); Senior Impact Report; ACC & 3rd Party Report
- Answered calls- liaison for maintenance request; input maintenance request in database
- Maintained listing of vacancies and occupancies for ACT programs monthly
- Collected monthly rental invoices for independent livings; single room occupancies; and board & cares
- Property Management- executed rental agreements for master-leased and 3rd party units
- Maintenance- health and safety inspections/pest control for each unit monthly (back-up)
- Special projects for Director of Housing- formulated How-to book SBV specialist, and housing assistant
0-5 years of experience
Secured housing placements for youths aging out of foster care and birth parents reunifying with their children
- Documented activities in accordance with agency and Administration of Children Services guidelines and procedures.
- Prepared documentations for clientele and professional stakeholders
- Testified in court proceedings
- Facilitated group meetings and recreational activities for birth parents and for the youths.
6-10 years of experience
Conduct initial, annual, special and vacated unit inspections for the Section 8 and related assisted housing programs; ensure proper condition of units including compliance with HUD decent, safe, and sanitary conditions; develop service quality improvement initiatives for both contract and private facilities; implement and monitor outcomes. Conduct Quality Control Inspections for SEMAP.
- Advise and assist property owners and tenants of unit maintenance needs identified from inspections or complaints; conduct follow up inspections of completed work and repairs; conduct site visits with contracted vendors for quality control, provide technical consultation, and make recommendations as needed.
- Conduct damage and move out inspections; investigate claims regarding violations of housing quality standards; counsel tenants on good housekeeping practices.
- Process the certification process for all incoming portability families.
- Determine eligibility for participation for families applying for assistance once selected from the Waiting List.
- Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints; participate in State Community Care Licensing orientation to provide information to operators and administrators interested in establishing new facilities.
- Perform a variety of duties involved in the determination of applicants’ eligibility and tenants’ continual eligibility for assisted housing programs.
- Prepare reports on inspections and related matters.
- Perform related duties and responsibilities as required.
10+ years of experience
I developed and implemented a housing program with the focus on assisting clients to find a maintain housing which was safe and affordable.
- Coordinate with state agencies to provide housing and prevent homelessness.
- Attended all housing training regarding rules and regulations around housing.
- Conduct comprehensive assessment of psychiatric history, mental status.
- Assume primary responsibility for developing, writing, implementing, evaluating and revising
- Provided case management for assigned group of clients with chronic mental illness.
- Coordinated and monitored the activities of client’s treatment team.
- Co-led Substance Abuse group.
0-5 years of experience
Maintained database of Landlords/Brokers/networking with potential landlords.
- Ensured that all city applications are filled out completely and submitted to D.H.S.
- Meet with client’s bi-weekly for housing updates, to ensure permanency
- Advocated with income maintenance center for clients benefits.
- Conducted housing readiness workshop (applications and interviews)
- Organized aftercare services for families to prevent recidivism
0-5 years of experience
Provided comprehensive case management services to all clients including: intake assessment benefit assessment, goal setting, long term Case plan development, weekly case plan development, individual money management, tenant education, advocacy and referrals.
- Maintained A case load of 56 families.
- Met with clients weekly and bi weekly for scheduled Independent living plan.
- Connected families with needed and available community resources.
- Input accurate and complete data for all contacts with clients into agency database.(DHS CARES)
6-10 years of experience
Searched for housing for all clients under article 81
- Attended lease signing and inspections for all clients
- Link clients to housing and benefits and section 8
- Contacted the Department of Finance on recertification. Update case notes into database
- Attended and advocated in Housing Court
- Worked with over 400 clients deemed incapacitated/disable/homeless, substance abuse by NY Supreme Court and the Department of Aging
- Completed initial certification and re-certifications for housing subsidies
0-5 years of experience
Conduct housing intake and assessments, per family; service 70 families, met monthly targets, successfully met shelter turn over rate
- Facilitate housing workshops-agency wide homeless sites
- Prepare and complete all housing reports required as per Department of Housing Services and [company name]
- Conduct apartment inspections to ensure units are in sanitary conditions and non-property damage
- Complete all section 8 and NYCHA applications and orientate client on borough options
- Maintain data base of housing resources; brokers, landlords, management companies
- Excellent Interpersonal skills
0-5 years of experience
Supervised 64 consumers, diagnosed with psychiatric diagnosis in transitional housing
- Provided treatment, such as group and individual counseling
- Assisted in Medication Management
- Escorted residents to medical appointments and outings.
- Provided house runs every two hours and apartment checks once a month
- Translated for residents that were Spanish speaking only.
- Prepped, cooked and distributed meals to residents
- Crisis intervention
0-5 years of experience
Establish links with landlords and realtors to identify leads for permanent housing.
- Establish links with NYC Housing Authority personnel or other public officials with access to permanent housing.
- Facilitate Housing workshops.
- Conduct initial Housing Plan within 48 hours of client’s entry into the facility.
- Record detailed information in a housing Progress Note for each encounter with client.
- Arrange landlord/client interviews and if needed, accompany families to view potential
- Identify and address barriers to obtaining permanent housing for clients.
6-10 years of experience
Interviewing and processing residents to verify income and determine eligibility
- Calculating and adjusting monthly rent and utility payments
- Managing a caseload of approximately 700 clients
- Investigating fraud and processing terminations
- Scheduling inspections and responding to tenant complaints
- Processing reported tenant changes in the system
0-5 years of experience
Valuable team member of the Metropolitan Housing Access Program, providing housing and counseling services for persons with HIV in the District of Columbia and Maryland.
- Managed all the financial resources for housing opportunities for people with HIV in DC and MD
- Maintained grants and relationships with government agencies including HUD and HASTA
- Encourage clients to maintain stable housing and treatment adherence
- Engage clients in support and empowerment programs
- Housing counseling and money management education
- Provide referrals and coordination for medical and case management services
0-5 years of experience
Conducts housing intake for clients with disabilities and/or mental illness and facilitate parenting classes and support groups
- Provided case management to clients to help maintain housing services
- Assist in the coordination of the I.S.C. (Interagency Services Coordination) services for children with emotional and behavioral disorders.
- Provided educational and community resources to assist families.
- Coordinates with supervisor regarding budget to insure all funds are collected and expended.
0-5 years of experience
Send letters inviting applicants to provide documentation to support their eligibility for the program.
- Obtain necessary verifications and other required information.
- Determine eligibility for the program and appropriate voucher size.
- Participate in applicant briefings.
- Explain program requirements to landlords and rental agents.
- Verify unit passes HQS inspection before completing negotiations.
- Determine rent reasonableness, calculate utility allowance, apply the 40% rent burden test, negotiate and prepare Housing Assistance Payments (HAP) Contracts, calculate initial HAP payments, and complete the move-in process.
- Notify ineligible applicants; participate in informal review process as required.
0-5 years of experience
Completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants.
- Assisting low-income families and individuals in securing affordable housing.
- Interviewed 30-45 participants monthly in preparation for recertification.
- Processed 30-50 recertification’s monthly with 95% – 100% accuracy.
- Closed Salesforce cases daily relieving customer concerns before escalation.
0-5 years of experience
Determine eligibility as required in accordance with established policies and regulations
- Calculate tenant rent and housing assistance payment; Manage caseload of approximately 800 families
- Research possible fraud cases by scrutinizing bank statements, reconciling statements with reported income sources, and utilizing third-party verification resources
- Effectively communicate with families, exercising tact, diplomacy, sympathy, and firmness
0-5 years of experience
- Managed caseload of approximately 300 families by ensuring that they continued to meet program requirements
- Performed verifications required to qualify or re-certify a family’s eligibility for subsidized housing
- Assisted program participants, landlords, inspections staff and site managers with housing quality standard violations and program requirements
- Assisted participants daily by processing changes in income, family composition and rent calculations
0-5 years of experience
Serve individuals (6) in a group home setting with severe mental illness and/or co-occurring disorders
- Assist clients with taking their meds at the appointed time(s)
- Take clients into the community on supervised outings
- Assign chores for the evening
- Facilitate individual and group sessions
- Monitor, evaluate, and record client(s) progress with respect to treatment goals
- Provide support for clients based on individual needs
0-5 years of experience
Coordination of case management services for eligible Veterans and their families
- Responsible for reviewing agreements between landlords, Public Housing Authorities and the service providers in establishing appropriate referral sites for Veteran placements.
- Performs sites visits of selected apartments/homes to ensure that veterans reside in safe environments in compliance with local housing codes.
- Verified veteran’s status, eligibility for VA medical care, and eligibility of program participation.
- Collection and submission of SSVF Program participant data as outlined by VA evaluation procedures.
- Provision of financial assistance to program eligible Veterans.
- Coordinates services including serving as an advocate on behalf of the veterans to ensure comprehensive service delivery, and linking and referring veterans to the VA Medical Center, VA Regional Offices and/or community agencies.
0-5 years of experience
Issued housing vouchers and processed initial move-ins, processed housing changes when received from tenants
- Handled transfers and annual re-certifications for residents/tenants and other duties received from coordinator
- Receptionist duties which entailed answering the switchboard, while routing calls accordingly.
- Maintained filing system, faxed, copied documents
- Minimal accounting duties and any duties received from supervisor
0-5 years of experience
Manages a caseload of 35- 50 families at any given time
- Provides administrative support to Director of Housing
- Completes monthly, bi-weekly and weekly encounters and inputs information into DHS CARES
- Maintains facility goal of securing permanent housing for at least 8 families per month per Housing Specialist
- Assists case managers with developing exit strategies to allow families to secure Permanent housing
- Serves as a liaison for families with various agencies and landlords
0-5 years of experience
Maintain three case loads of 60-70 families
- Conduct new family intakes within 24 hours of entry and ensure timely processing
- Motivate and monitor families progression toward permanent housing
- Contact realty companies, brokers, and landlords
- Encourage families to budget and save their income
- Assist adults with employment searching and training programs
- Assist clients with housing applications and navigation through the NYC Social Services programs
0-5 years of experience
Calculate income and expenses of clients to determine if they meet requirements for services provided from external programs not limited to DHS, HACC and CHA
- Utilizes computer system to track certification status, respond to landlord and tenant inquiries, and address other issues as needed.
- Contacts agencies and employers for required information for income reviews.
- Collects certification information, including income and household changes, follows up on receipt, and prepares complete certification files.
- Processes and reviews tenant certification, both annual and interim, for completeness and validity.
0-5 years of experience
Acts as liaison with the public and mental health community for the purpose of supporting individuals and families with finding affordable housing.
- Work with community organizations, government agencies, and property owners to secure living arrangements for clients.
- Conduct an eligibility assessment for each client to identify any available housing.
- Ensure clients are meeting house rules and chores to maintain the transitional housing facility
- Conduct health and wellness groups for the clients
- Assist clients with housing applications for permanent housing
0-5 years of experience
Interview participants; verify and document required information; process interim and annual reexamination within scheduled timeframe.
- Sustain records of a caseload of over 500 participants.
- Educate residents, and potential residents on program rules and regulations.
- Audit files to determine unreported wages and benefits.
- Calculation of overpayment and resolving discrepancies.
- Prepare and process termination notices and repayment agreements.
0-5 years of experience
Provide supportive housing services for clients receiving treatment for a mental health and/or substance abuse issue
- Assist clients in obtaining and maintaining independent living
- Search community for safe, decent and affordable housing
- Negotiate lease agreements with landlords
- Educate clients about independent living skills as well as their rights as responsibilities
- Refer clients to appropriate community resources
- Document all services delivered and complete required reports
0-5 years of experience
Maintain a caseload of over 500 residents which consists of a diverse makeup of low income singles and families.
- Interview residents/applicants to obtain and verify information to establish initial and eligibility.
- Assist with the training/teaching of the rules, regulations, and procedures of the HCV program for new hires.
- Calculate rent and determine eligibility according to federal, state, and local housing rules and regulations.
- Research and analyze information in order to investigate cases of possible fraud/misrepresentation in the program.
- Establish relationships, assist, and explain the rules/procedures of the program to residents, applicants, and landlords.
- Effectively mediate leases, damage claims, and landlord/tenant disputes with confidentiality and diplomacy.
0-5 years of experience
Determine eligibility of applicants for (HUD) Section 8 Housing Choice Voucher Program, Wait-list, Special Admissions and VASH/Port-in families
- Schedule and process HUD Annual Rectification’s, Interim adjustments and Landlord/Owner Rent Increases
- Process Request for Tenancy Approval and HAP contracts
- Issue Vouchers and conduct briefings
- Conflict resolution with landlords and tenants
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
