Medical Information Specialist
Delivered accurate and balanced information in response to complex inquiries related to on- and off- label therapeutic uses and safety guidelines. Compiled research and data from relevant medical literature creating detailed summaries for clinical replies.
- Consolidated training materials and incorporated concise and relevant information reducing product training time by 50%.
- Earned Top 1% in quality monitoring scores for customer service and case documentation.
- Identified, investigated and accurately documented adverse events and product quality complaints maintaining compliance with federal guidelines and regulations and adhering to client specific policies.
- Provided subject matter expertise in Respiratory and Oncology products.
- Reviewed and evaluated team reports and responses ensuring accuracy, quality, and compliance.
- Established and executed a process to handle complex inquiries from healthcare providers utilizing medical literature searches prior to response generation reducing unprocessed queries.