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6-10 years of experience
Oversaw clinical crisis services/support provided in real time by master's/doctoral level clinicians working in three locations - Portland OR, Albuquerque NM and Grand Rapids MI.
- Provided individual supervision to 15 clinicians on ongoing basis, led a weekly supervision/training group and a monthly group supervision for LPC/LMFT interns.
- Developed training materials for use with new staff and members of the clinical team on diverse topics such as an basics of DBT and being a DBT coach, sexual and relationship violence on college campuses, diversity awareness/cultural sensitivity, working clinically within a here and now focus in crisis services, being a trauma informed counselor.
- As part of the nine member clinical supervision team, helped establish guidelines, policies and procedures for clinical operations, was part of the team effort in monitoring all clinicians' work with quarterly evaluations, and determining personnel actions.
- Participated in new clinician applicant interviews and hiring decisions.
0-5 years of experience
- Performed clinical and managerial support for the program
- Directed counseling functions and monitored Counselor performances
- Made necessary entries in the WITS System and monitored encounters (individual sessions, treatment plans, admissions and enrollment) to meet agency and APRA/DBH requirements.
- Conducted necessary individual and group counseling sessions with clients referred for treatment through CSOSA And APRA/ DBH.
- Met staff weekly for supervision to ensure appropriate individual and case management services, audited case files and discussed other areas of growth.
0-5 years of experience
Served as supervisor with staff of four mental health therapist carrying a caseload of at least eight youth, and their family, who were at risk for out of home placement due to intense negative behaviors.
- Completed weekly reports to track clients and services provided to them. In addition, also reviewed documentation and ensured that is was in compliance with Medicaid standards.
- Implemented quality control by reviewing documentation entered in the database and ensuring that it was audit ready at all times.
- Completed Biopsychosocial assessments and other intake assessments needed to offer services to the youth and family.
- Held weekly staffing meeting with team to review cases and offer clinical recommendations to ensure that the highest level of care was provided for the client.
- Hired and trained new clinicians.
- Held weekly development meetings with the team individually in order to identify strengths and needs and make clinical goals to address need areas. Also, worked with individuals to identify professional goals and make plans to accomplish professional goals.
- Shadowed staff weekly to conduct field visits and monitor clinical performance.
- Worked with a team of professionals in school, hospital, and community settings to provide needed services to the youth and family.
- Carried a caseload of one youth and their family and implemented Cognitive Behavior Therapy.
0-5 years of experience
Acted as liaison between prescriber and day program staff
- Provided behavioral interventions while following the social competency model
- Maintained treatment plans and behavioral and employment goals for clients
- Supervised staff as needed and during period of Program Director's three-month paternity leave
6-10 years of experience
- Provided individual and group supervision. Reviewed files for completion, accuracy and competency.
- Arranged staff coverage.
- Reviewed quality assurance surveys to check on customer satisfaction.
- Updated policy and procedures
- Insured licensing standards and policies were maintained.
- Attended seminars, workshops and classes in order to improve and maintain skill levels relevant to position.
6-10 years of experience
- Managed employee job performances through annual reviews and supervision, also is responsible for hiring; job scheduling and assignment; disciplinary actions; recommendations for raises, promotions, and terminations of staff.
- Used evidence based clinical and population specific knowledge to provide appropriate services and programming for clients.
- Role modeled acceptable behavioral interventions and techniques with clients for the benefit of both the youth and staff development.
- Monitored completion and appropriateness of written documentation
- Maintained staff retention
- Helped create performance evaluations used for managers as part of a leadership work group.
- Ranked in the 87th percentile of providing good leadership within organization.
0-5 years of experience
- Developed, implemented and streamlined policies and procedures for the clinical department.
- Conducted weekly clinical staff meetings and managed outcomes.
- Supervised all clinical staff including Master of Science in Social Work, and Marriage & Family Therapist (MFT)
- Coordinated and completed Field Site Visits with students and agency staff including the review of field education
0-5 years of experience
Trains and supervises a team of 4-5 Family Therapists.
- Monitors and evaluates the specialists' duties and approaches to clients to ensure consistency with evidenced-based treatment approaches.
- Provides 24/7 on-call availability (Monday through Friday and rotating weekends) to specialists and families on caseload experiencing crises.
- Holds weekly development meetings with each staff member to promote growth and development within their position and within the mental health field.
- Maintains positive relationships with key players in the community including the family, case managers, school systems, DCF workers, and contract coordinators.
- Completes performance reviews semi-annually for staff to include establishing specific individual and professional development goals.
- Runs quality assurance reports to monitor accuracy of documents, productivity, and contract compliance; works with staff to create plans to increase overall documentation accuracy and contract adherence.
- Provides intensive individual counseling for youths who qualify for Trauma-Focused Cognitive Behavioral Therapy.
0-5 years of experience
Provided clinical and administrative supervision and training of M.F.T and M.S.W. interns and licensed staff, case managers, and other clinical and non-clinical staff.
- Conducted individual and group supervision, provided crisis management, conducted weekly clinical case reviews, and served on the leadership team.
- Reviewed all clinical documentation, monitored productivity and compliance, and served as the administrative and clinical lead for the school-based MAP program.
- Provided regular trainings and presentations at the agency and within the community. Some examples of trainings given include: "Psychological Theory and Real World Practice."(2013);"Working with Clients in Crisis"(2013);"Disruptive Behavior Disorders"(2012); "School Based Interventions for At-Risk Youth"(2013).
0-5 years of experience
- Planned, directed, and coordinated all aspects of medical and health services for all Army, Navy, and Air Force trainees on Fort Sam Houston, a fluctuating population that averages around 9,000 patients.
- Responsible for the clinical environment of care, Joint Commission compliance, staff and patient safety, and facility management.
- Supervised the daily operations of the clinic including staff training, customer service needs, problem solving, equipment and facility maintenance, and staffing requirements for a staff of more than 50.
- Facilitated the weekly medical briefings for all military trainees and permanent party members that are newly assigned to Fort Sam Houston as well as briefing all service members who are separating from military service on separation health exams and pursuing future medical care after their service.
0-5 years of experience
- Provided supervision to IHT Clinicians and Therapeutic Mentors
- Compiled and presented program data to CBHI monitors
- Provided in-home therapy to families having children with behavioral and emotional issues.
6-10 years of experience
- Provide psychotherapy in private practice utilizing an eclectic, holistic approach influenced by cognitive, mindfulness, motivational, psychodynamic and body based therapies.
- Supervise registered clinical social work interns placed at a variety of settings.
- Provide substance abuse and mental health counseling at a forensic psychiatric facility.
- Provided psychotherapy to residents of an assisted living facility (ALF).
- Worked as independent contractor/self-employed until business was formalized in 2011.
0-5 years of experience
- Supervise a team of 5 substance abuse counselors in a large (MMTP) methadone maintenance treatment program conducting weekly supervision to ensure quality care.
- Carry a current caseload of 50 clients conducting individual and group counseling and sessions. Sessions consist of a mix of treatment and mandatory sessions/groups.
- Use motivational interviewing, client centered and a variety of CBT modalities to effect positive change within client's lives.
- Attend weekly management meetings, such as take part in the take home committee, implement disciplinary actions such as clinical reviews.
- Work week consists of 20 hours direct client contact, 6-7 hours direct supervision, 5 hours attending staff/management meetings and 8-10 hours documentation.
0-5 years of experience
- Supervised a Team of 2 Therapists with oversight of high crisis cases of at risk youth in the community.
- Provided weekly feedback during group supervision and consultation.
- Carried a caseload of 2-3 cases while completing client assessments, counseling, and treatment planning while keeping in constant contact with community resources and referral sources.
- Directly answered phones, responded to emails/faxes in a timely manner with Court Counselors, School Personnel and Community Collaboratives.
- Directly hired, trained and prepared new employees and ensured detailed orientations.
- Used internal audits to validate compliance.
- Ensured and monitored compliance with agency policies and procedures.
- Tracked and monitored expenses, employee mileage logs, timesheets and petty cash.
- Kept detailed records of program funding and expenses.
0-5 years of experience
- Provide long-term individual and group counseling services to case load of preschool-aged students as mandated on Individualized Education Program with the objective of meeting annual IEP goals
- Work closely with Educational Coordinator to ensure productivity of all daily activities
- Supervise clinical staff, including Occupational, Speech and Physical Therapists
- Measure efficiency of services provided and productivity of therapists to ensure therapists meet all mandate requirements
- Conduct bi-weekly team meetings and biweekly individual meetings with therapists
- Facilitate IESP and Turning 5 meetings
0-5 years of experience
Supervised the clinical activities of a professional home health staff.
- Responsible for meeting CHAPS and Medicare Regulations for 485s, orders, documentation, Home Health Compare scores and proficiency in Homecare Homebase, SHPs data and QIRT.
- Assisted with staffing, home visits, staff orientation, case conferences, audits, HIPPA compliance.
- Agency marketing including calls on physicians, case managers and public speaking engagements.
- Member of the agency Executive, Supervisory and Compliance Committees.
0-5 years of experience
Provide clinical supervision of therapists and interns through weekly individual and as-needed group supervision
- Complete performance reviews are annually for therapists under direct supervision, including establishing specific, individual professional development goals and financial compensation recommendations
- Ensure that clinical records are accurate, current, and meet Medicaid standards and DCFS licensing regulations
- Hold weekly staff meetings with therapists and interns under direct supervision, which include a regular agenda of agency-specific policies, events, and updates, as well as an education topic, guest speaker or other continuing education opportunity.
- Perform Field Instructor duties as outlined by the corresponding school for intern(s). This includes weekly supervision, one-on-one training and observation.
- Keep track of all new referrals and review referral packets prior to assigning them to staff to ensure all necessary documentation is received prior to opening a case.
- Inform the Clinical Director and Executive Director in a timely manner of all relevant financial, clinical, and liability issues and make recommendations for any changes in policy and procedures.
- Attend regularly scheduled supervisor meetings and prepares for those meetings as relevant
0-5 years of experience
- Supervise Case Management team of approximately 20 employees.
- Review medical record documentation for accuracy and compliance with documentation guidelines.
- Develop plans to improve patient outcomes.
- Staff education regarding quality improvement, compliance, and customer service.
- Communicate with various health care team members and client/client caregivers.
0-5 years of experience
- Supervise Belmont County Waiver Program
- Collaborate with county board to find placement for troubled youths in need of respite care
- Lead a team of 12 staff members
- Coordinate patient admissions
- Schedule staffing for two transitional living homes for at risk youths
- Manage and oversee the care of three patients with developmental delays which includes the handling of physical, psychosocial, financial, and medical needs
- On-call duties
0-5 years of experience
- Utilizes a collaborative process of assessment, planning, facilitation and advocacy to meet an individual's benefit plan and/or health needs through communication and available resources to promote optimal, cost effective outcomes.
- Work closely with 10 physician groups to deliver integrated member care, clinical coordination, management, coaching, consultation and intervention with assigned provider practices.
- Work closely as part lead interdisciplinary care team to lead the development, implementation, ongoing monitoring and quality initiatives to address the needs of complex high risk patients.
- Supervises the work of LPN and MA. Work on yearly evaluations as needed for both disciplines.
- Act as mentor for the LPN and MA staff. Phone support availability 24/7 for staff.
- Actively participates in interviewing, hiring, mentoring, reviewing work performace, disciplinary action when necessary and dismissal if appropriate.
- Participates in practice and ACO specific patient care strategy meetings.
6-10 years of experience
Supervise staff of 7 including scheduling, payroll, reviews and training
- Clinical responsibilities including rooming patients, initial interviews, vitals, medication refills, prior authorizations, CT scans, charting using EMR, assisted with FNA and ultrasounds, schedule offsite procedure and appointment scheduling
- Allergy responsibilities including mixing serum and testing boards, allergy injections, SLIT/SCIT patient education, training and evaluating allergy staff
- Maintain and order medical supplies
0-5 years of experience
- Back-up Clinical Supervisor, Counter-signing staff work, clinical meetings, responsible for training new staff members
- Admissions and discharges, assessments of new clients seeking help for their addictions, referrals for additional needs
- Alcohol and drug recovery groups, 1:1 counseling, documentation, case management
- Data entry and procedures
0-5 years of experience
- Provides direct supervision to clinical staff
- Responsible for all aspects of delivery of patient care to a census of 42 co-ed patients in an inpatient substance abuse facility.
- Group and Individual Supervision of Clinicians.
- Responsible for hiring, training and development of staff
- Responsible for managing graduate level intern program on site.
- Assist in UR activities as needed
- Perform direct clinical services to patients including individual and group counseling, psychoeducational sessions, etc. as needed
0-5 years of experience
- Assisted during surgical procedures; administered narcotic medications to maintain patient under light sedation; monitored and assessed patient status during surgery and postsurgical recovery period; recovered patients and provided postsurgical care from the operating room to the recovery room. Provided patient discharge teaching, follow-up care and patient education.
- Maintained inventory and documentation of narcotic medications; handled the recording of ordering and "wasting" (disposing of) those medications according to the Department of Health instructions and regulations.
- Maintained and updated the office Infection Control procedure according to the guidelines established by the Department of Health. Helped train office staff and prepare equipment, supplies, and organization for recertification.
0-5 years of experience
- Coordinate outpatient treatment services for adult males/females
- Complete and main accurate records and reports regarding the patient's history and progress throughout their alcohol and drug rehabilitation
- Supervise IOP treatment staff
- Coordinate counseling efforts with professional personnel during monthly staff meetings
- Provide effective and results oriented training for all clinical staff
0-5 years of experience
- Conducts individual development meetings with staff
- Prepares, reviews and provide recommendations for treatment plans
- Monitors referrals and attends community meetings
- Provides on-call supervisor feedback for two programs
- Able to maintain teams in different locations
- Ensures that staff are knowledgeable and follow through on [company name] policies
0-5 years of experience
- Supervise four behavioral health group homes in Woodstock IL for clients who are diagnosed with a mental illness and require high level of care
- Supervise HUD Rental Assistance program for clients with severe mental illness; sixteen apartments throughout McHenry County
- Obtained LCSW Licensure in April 2015
- DLA 'train the trainer' certified
- Connect clients with community resources and entitlements to help them regain independence
- Supervise Case Managers and Recovery Specialist
- Facilitate Client Supervision for group home staff on a weekly basis
- Provide clinical supervision to group home staff on an 'as needed' individual basis
- Complete all Mental Health Assessments and Treatment Plans for clients entering our programs
- Documentation in Rule 132 Medicaid
0-5 years of experience
- Supervise management of home care services (SN/PT/OT/SLP/MSW/HHA) in Worcester and Leominster Offices.
- Assist field clinicians in case management through weekly case conference and collaborative care team meetings.
- Promotes a safe and efficient working environment by adhering to agency policy and procedures.
- Ensures all clinicians are completing documentation timely and submitting to appropriate payer for authorization of services.
- Appropriate reporting of all infections, incidents, and injuries to assist in risk management.
- Assist clinical schedulers in management of clinical schedule to ensure all patient visit frequencies are met per MD orders.
0-5 years of experience
Assist with technical and administrative management of medical treatment facilities.
- Maintains health records and clinical files.
- Assists with nursing care of patients including medical examinations; takes and records
- Management of medical and personal resources
6-10 years of experience
- Supervising for schools in the San Fernando Valley and Los Angeles.
- ABA, DTT, IHPT (in home parent training), and AST programming for children 2 to 22 years old
- Weekly overlaps: monitoring, training, providing ongoing feedback, and reviews of behavior therapists, teachers, staff members associated with client, and parents.
- Making own schedule every week based on client schedules, areas of need, and case load
- Creating data sheets, data analysis, graphing
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Collaborating with all members of administrative and clinical teams, writing progress reports, emergency plans, behavior support plans, holding clinic meetings with team members, IEP meetings, and Regional Center meetings
- CPI trained
0-5 years of experience
- Direct and monitor care for mental health and substance abuse problems for clients receiving care based on clinical presentation
- Monitor quality of care utilizing evidence based outcomes
- Supervise a staff of 10-12 clinicians and provide guidance for appropriateness of care, ensuring the highest quality of care is provided
- Verify client eligibility/medical necessity for program and determine appropriate level of care
- Compile and report program statistics for agency and funders
- Interact with Medical Director, Clinical Coordinator, case managers and clinicians to discuss concerns regarding specific case needs
- Ensure required authorizations are secured when necessary and track benefit usage
- Participate in quality improvement activities, interface with treatment facilities and the professional community
0-5 years of experience
- Responsible for providing leadership of departmental activities and the resolution of operational, patient care and customer service issues.
- Integrates decisions of committees into the operation and activities of the department.
- Provides leadership and supervises clinical and administrative support staff.
- Responsible for overseeing adequate scheduling of employees for the location incorporating services to provide optimal care and excellent customer satisfaction for our patients.
0-5 years of experience
- Complete comprehensive and VICAP assessments
- Outpatient therapy (individual, group, and family)
- Provide clinical oversight for prevention programs
- Supervision of program coordinator staff
- Provide clinical supervision for interns and licensed eligible
- Collaborate across programs to insure/maximize service delivery
0-5 years of experience
- Assist the dentist and hygienist as well as a wide range of other procedures
- Sterilization and preparation of instruments
- Taking impressions of teeth
- Provide oral hygiene instructions, preventive dentistry & dietary counseling
- Providing assistance in the office with tasks
0-5 years of experience
- Provide individual supervision to interns, trainees and staff
- Provide group Supervisor on weekly basis
- Provide staff development
- Read and approve documentation including weekly notes, treatment plans and discharge plans
0-5 years of experience
- Direct provision of patient care
- Coordination of patient care, program development, allocation of fiscal resources, and development and retention of staff
- Provided care in compliance with regulatory and agency requirements
0-5 years of experience
- Supervise day to day operations of 25 members of the subway outreach case management team and all activities of seven individual team members
- Implement program policies and protocols to best serve a program caseload of over 500 clients while also meeting contractual and funder requirements
- Ensure proper qualitative and quantitative data collection in multiple agency and city databases
- Track outcomes of and present analysis findings to team members and management
- Run reports to gather and interpret data of clients and overall program outcomes
- Oversee engagement, assessment, placement and follow up with chronically homeless individuals
- Provide clinical and administrative supervision to case management staff
- Participate in case conference and clinical interventions with chronically homeless individuals
- Utilize motivational interviewing and harm reduction in service provision to clients
- Act as liaison between Transit Homeless Outreach and outside service providers
0-5 years of experience
- Supervise staff of nine therapist and provide weekly individual clinical supervision directly to four therapists.
- Perform utilization reviews for over 90 patient charts per month to ensure quality control, medical necessity and regulatory standards are met.
- Collaborate directly with clinic’s three psychiatrists and manage their caseload of 50 clients seen for medication management only.
- Provide to new hires training of EMR, regulations and internal documentation standards and procedures and provide primary clinical support.
- Develop supportive material needed to improve quality assurance, productivity and clarity on new procedures for staff. Including voluntarily developing a 32pg manual for EMR program Anasazi to aid workers in application when first implemented at agency.
- Primary supervisor to manage internal crisis within clinic setting which require collaboration with NYPD, EMT, hospitals, ACS/CPS and instruct staff how to proceed; while managing psychiatrically unstable patients or family members involved in crisis.
- Provide quality assurance by directly assisting patients with concerns pertaining to agency procedures or staff conduct.
- Interim Clinic Director when acting director is unavailable or out of office.
- Provided long and short-term therapy, case-management, and crisis intervention for caseload of 38 individuals, 5+, with various diagnosis.
- Conduct intakes, mental status exams, diagnostic reviews, utilize evidenced based screening and assessments tools, concurrent documentation, develop treatment plans with measurable goals/objectives, and discharge plans
0-5 years of experience
Visit demonstration teacher in classroom
- Conduct formal observations of teacher
- Provide feedback and post information to WGU electronically
- Participate in WGU trainings
- Provide feedback to teacher about performance
- Analyze data for instructional purposes
- Collaborate with community and stakeholders
- Supervise and evaluate teachers
- Write and secure grants for educational upgrades
- Monitor and develop testing plan for state assessments
- Develop programs to enhance needs of students
6-10 years of experience
- Responsible for the supervision and leadership of clinical staff, the maintenance of quality client care in compliance with federal, state, and local regulations and accreditation standards and adherence to budget goals.
- Supervises LPN, HHA, PT, OT, RN, POTA, OTA, MSW
- Lead team to comply with Medicare Standards
- Monitor the appropriate completion of documentation of health professional as part of the supervisory/leadership responsibility
0-5 years of experience
- Provide supervision to a team of LCSW and LMSW clinicians
- Respond to Mobile psychiatric crisis in a community setting.
- Provide community liaison services with other providers and local government
- Work with local police and emergency services to ensure safety of mentally ill youth.
0-5 years of experience
Managed Diabetic shoe ordering
- Overhauled Diabetic shoe order process with new company
- Strong experience with EMR TrackNet
- Explain treatment procedures medications and physician instructions to patient
- Assist the physician as pat of the clinical care team
- Train and guide office team with clinical duties
- Assemble, clean and maintain exam rooms
- Prepare patients for office visits including vital signs, weight and height ect.
- Preform light office duties assisting callers, scheduling appointments, filing
- Showcased cutting patients nails
0-5 years of experience
- Oversee a team of 9-15 case managers to ensure documentation, assessments, contact visits are completed
- Audit case files
- Manage caseload assignments and size
- Work collaboratively with MCP Molina & MCP Buckeye
- Train & orient case managers on procedures, workflows, documentation systems
- Perform annual job evaluations on staff
- Crisis management
- Assist case managers/waiver service coordinators with daily tasks as needed (service planning, conducting comprehensive assessments, etc.)
- Collaborate with JFS for Medicaid eligibility/reinstatement
0-5 years of experience
- Oversees all clinical operations including design, delivery, and ongoing oversight of evidence-based, clinical programs offered to ATRC clients and their families.
- Supervises an average of 11 clinical staff and completes annual performance evaluations on all.
- Interviews, hires and onboards clinical staff for primary therapist, family therapist, continuing care clinicians, and care service assistant positions.
- Evaluates patients for treatment, recommends appropriate level of care placement, using ASAM patient placement criteria.
- Supervises four Master level psychology and social work student interns from University of Miami, Barry University, and Florida International University. Acts as a liaison between ATRC and program directors from each university. In total, have supervised twenty interns.
- Staffs all patients on a weekly basis, with entire clinical staff. Oversees and audits weekly chart reviews for Joint Commission compliance and best practices. Works with Assistant Vice President and Program Manager to create and update clinical policies and procedures for these audits. All Joint Commission audits have been successful, with no compliance issues. Three audits completed dating back to 2008.
- Facilitates individual, group, and family counseling sessions, as needed.
- Administers psycho-educational groups for large patient, family, and mixed patient and family groups, as needed.
- Educates entire ATRC staff on new evidence-based practices, through trainings and in-services
0-5 years of experience
- Provide clinical supervision for Masters' Level TBS Clinicians overseeing work with children currently at risk for psychiatric hospitalization.
- Run individual and group supervision for Masters' and Bachelors' Level Specialists.
- Provide supervision and oversight for TBS Specialists working directly with the clients.
0-5 years of experience
- Providing clinical supervision for low/moderate, high needs, court ordered treatment, and mental health court recovery coaches, dedicated recovery coaches, and direct support staff
- Providing 7/23 brief therapy
- Observing potential clinical assessors
- Attending ART meetings
- Providing clinical direction to meet Cenpatico guidelines
- Reviewing closures, crisis risk assessments, and SMI determinations
- Reviewing treatment plans and assessments
- Utilizing de-escalation skills when needed to calm upset clients
0-5 years of experience
- Provide direction, support, coordination and oversight of interdisciplinary clinical teams to ensure quality to patients.
- Coordinate the delivery of quality patient care by assuring the care plans of direct care staff are complete, accurate, and followed.
- Responsible for the performance of and/or oversight of critical patient care activities, including scheduling, staffing, intake, physician communications, billing and reimbursement processes and overall compliance.
- Involved in the quality assurance Performance Improvement program
- Responsible for the review of documentation for admission to discharge to ensure accurate and timely completion.
- Serve as a resource for clinical, professional and reimbursement issues.
- Ensure Compliance with all regulatory agencies and 3rd party payors.
- Participates in the management of employees that includes hiring and employee counseling.
- Perform competency and skills evaluations on employees who provide direct patient care.
0-5 years of experience
- Supervise a team of 120 employees combining day and night shifts
- Maximize departmental productivity through daily oversight of staff utilization by generating productivity reports to justify staffing adjustments and the need for hiring additional staff
- Develop and implement departmental policies and procedures
- Coordinate the departmental Quality Improvement plan in a manner consistent with the hospital's Mission and Values statement.
- Ensure compliance with all applicable regulatory and accreditation agencies
- Collaborate with management to recruit new employees
- Maintain technical skills necessary to perform patient care and ensure the proficiency of staff
- Coordinate new hire orientation and student clinical rotations
- Integrated the Respiratory team into the neonatal EEG process
- Address patient and customer service complaints in an efficient manner
