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Automotive Service Advisor Resume Samples
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Candidate Info
years in workforce
year at this job
Information Systems Management
Automotive Service Advisor
Served as the primary point-of-contact for all automotive service and repair matters, and understood customer's issues in order to arrange appropriate service level, while managing their auto repair needs to successfully meet service delivery standards.
- Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
- Produced repair orders for customers with full transparency including cost and time estimates.
- Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
- Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
Candidate Info
years in workforce
years at this job
English Literature
Automotive Service Advisor/service Writer
- Initiated automotive services and repairs. Ascertained automotive problems and services. Verified warranty and service contract coverage. Developed estimates and prepared repair orders. Maintained automotive records. Developed customer rapport with a professional, personable, and positive manner.
- Attained the highest Customer Service Index (CSI) of all the [company name] Service Writers.
- Authored and produced a set of Desk Procedures for all [company name] Service Writers.
Candidate Info
years in workforce
months at this job
Automotive Service Advisor
Provided written cost estimate for service parts.
- Advised customers on maintaining vehicles as prescribed in manufacturers'
- Ensured maintenance of dealership standards.
- Followed all company safety policies and procedures and reported accidents.
- Advised customers of parts ordered and made appointment for installation.
- Interpreted warranty information and policies to customers.
Candidate Info
years in workforce
years at this job
Entrepreneurship
Automotive Service Advisor
Oversaw the operations of complete service department
- Provided vital communication between technicians and customers
- Managed store inventory including sourcing specialty parts and supplies
- Offered information on other repair services and warranties
- Worked with customer's existing warranty companies to facilitate repairs effectively
- Assisted customers with information in regards to parts compatibility for their vehicles
- Schedule service appointments, write repair orders and estimates
Candidate Info
years in workforce
years at this job
Certificate
Engineering
Accordance
Automotive Service Advisor
Provided professional, timely, and courteous service by listening carefully to customers, presenting Sears Automotive products clearly, and teaming with technicians
- Used company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care
- Described automotive issues and systems to customers to help them understand their vehicle problems
- Worked a full time schedule while attending a year round private aeronautics college and maintaining a 4.0 GPA.
Candidate Info
years in workforce
years at this job
Sciences
Automotive Service Advisor
Performed Advanced Automotive Repairs
- Responsible for customer satisfaction
- Maintained standards and procedures of company
- Maintained clean and neat appearance of work station
- Resolved any customer complaints to ensure customer satisfaction
Candidate Info
years in workforce
years at this job
Associate of Science
Automotive Service Advisor
Scheduled appointments for customer's vehicle repairs and maintenance.
- Completed repair orders for vehicle warranty repairs and customer repairs.
- Dispatched repair orders to the appropriate technician for completion.
- Acted as the liaison between the customer and the repair technician.
- Completed estimates for vehicle repairs and obtained authorization for service sales.
- Completed cashier transactions for all vehicles serviced.
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Automotive Service Advisor
Develop and implement customer service and rigorous sales experience.
- Daily handling of fast paced, demanding work environment.
- Daily handling of customer complaints, specific requests, and problem-solving situations.
- Develop a working knowledge of vehicle service requirements.
- Develop a detailed knowledge of specialty services.
- Accurately and efficiently present both need-based and incentive-based sales opportunities.
- Maintain a calm spirit in the face of detailed and demanding work environment.
Candidate Info
years in workforce
years at this job
Communications
Automotive Service Advisor
- Greet customers, answer phones, make & confirm appointments. Perform as a liaison between the customer and service technician. Review service history w/ clients and make recommendations based on needs, requests & concerns.
- Negotiate & Prepare Service agreements & estimates for repairs & services needed. Prepare invoices for services rendered & rental agreements. Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
- Commission outside vendors and sublets needed to meet service agreements (i.e. Insurance agencies and warranty companies).
- Survey follow-up via phone or e-mail regarding service experience for customer retention.
- Stay update w/ special program benefits, special offers and product knowledge.
- Maintain a monthly CSE score of 90% or better.
Candidate Info
years in workforce
years at this job
Business
Automotive Service Advisor
Meet and greet customers with a smile, listen to requests or concerns, and provide solutions with efficiency.
- Recommend services based on evaluations, Maintenance Service Intervals, and customer requests.
- Manage purchasing of parts, appointment scheduling, and customer satisfaction.
- Highest in sales year-to-date as a part time associate.
Candidate Info
years in workforce
year at this job
Automotive Service Advisor
Sound knowledge of the standard practices, methods, tools and equipment of the automotive mechanic trade. Extensive knowledge displayed to enhance work order production and csi standards.
- Solid skill in the diagnosis and repair of major defects in motor defects in motor equipment.
- Exceptional ability to create work orders and enter data in company management computer system.
- In-depth knowledge of the basic principles and techniques of supervision.
Candidate Info
years in workforce
year at this job
Automotive Service Advisor
Advise customers about necessary service for routine vehicle maintenance.
- Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepare a repair order showing time, cost, and labor estimates for service.
- Write brief descriptions of problem(s) on the repair order to help mechanic locate problem.
- Explain the work performed and the charges to the customer.
- Handle customer complaints.
Candidate Info
years in workforce
years at this job
Associate of Applied Science
Business Administration
Automotive Service Advisor
Automotive service sales and warranty service.
- Determine specific problem source with the customer's vehicle and advise them about required service and best solutions.
- Enter a repair order and coordinate with service technicians to establish time, cost, and delivery estimates.
- Discuss, suggest, and sell preventative maintenance packages that best fit the customer's needs.
- Keep customer informed of the status of repair and service for their vehicle and deliver the vehicle when finished. Describe and explain the work that was performed and insure customer satisfaction.
Candidate Info
years in workforce
years at this job
Cisco Network Administration
Automotive Service Advisor
Advise customers on taking care of their vehicles with periodic maintenance.
- Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.
- In case of additional repairs inform the customers promptly.
- Deliver repaired vehicles to customers on time.
- Adhere to company safety standards, policies and procedures.
Candidate Info
years in workforce
years at this job
Associate of Arts
Physical Education
Automotive Service Advisor
- Greet clientele and assist themwith any inquiries they may have.
- Keep patrons informed on completion times, service expenses, and possible changes.
- Contact customers when special order and warranty parts arrive and schedule for repairs.
- Complete vehicle delivery and conduct pre-book appointments for recommended services.
- Maintain dealer required effective labor rate over $85; two-month best ELR of $90
- Education of customer service survey and attain factory required 87% CSI score.
- Individual service sales of $40,000 (November 2014).
- Team sales of parts totaling $52,500 (November 2014).
- Proficient in working with extended warranty companies, i.e. Zurich, Ownershield, AUL, National.
Candidate Info
years in workforce
months at this job
Automotive Technology
Finance
Automotive Service Advisor
Scheduled appointments
- Explained service work to customer
- Maintained CSI at or above company standards
- Worked with customer and technician to identify required maintenance
- Documented vehicle problems on service order
- Performed road tests of customer vehicles
- Made repair estimates
- Offered additional services and repairs to customers
- Advised customers on necessary/suggested services
- Met dealership's standards for repair/order production
Candidate Info
years in workforce
months at this job
Air Conditioning
Automotive Service Advisor
- Obtain customer vehicle data and determine nature of mechanical problem.
- Handle minor customer complaints.
- Follow up progress of each repair order.
- Interpret warranty information and policies to customers.
- Assist the service manager when necessary.
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Automotive Service Advisor Duties and Responsibilities
To make sure that customers are satisfied and their cars are operating properly, Automotive Service Advisors must be able to perform a wide variety of tasks. We analyzed several job listings to identify these core Automotive Service Advisor duties and responsibilities.
Assess Customer Needs The reason customers come to Automotive Service Advisors generally is because they are having issues or questions with their vehicles. So the most important task of an Automotive Service Advisor is to assess what the customer needs in order to get their vehicles operating properly. Customers discuss with Automotive Service Advisors the issues that they are having with their vehicle, and Automotive Service Advisors work to find solutions.
Write Service Orders After assessing the needs of their customers, Automotive Service Advisors must write out service work orders so that their mechanics can begin to service these vehicles. Automotive Service Advisors write out all the concerns of the customer so that repairs can be done to the vehicle. One of the key jobs of an Automotive Service Advisor is to take the language that the customer uses, and translate the problems into standard repair terminology for the mechanics to be able to perform the proper work on the vehicle.
Schedule Appointments Automotive Service Advisors usually work on an appointment basis, and they must generally set these customer appointments themselves or manage an online appointment system. This requires them to be highly organized and on top of their schedules. It is important that they are not double scheduling customers, and that they schedule the work for their mechanics properly as well. This will ensure that the customers receive a smooth and high quality service experience.
Promote Services Automotive Service Advisors also promote sales for their dealerships. They do this by speaking with customers about new products, services and scheduled maintenance that they can have performed on their vehicle to help it with its overall performance. Customers generally do not know everything about their cars, or the items available for their vehicles, so Automotive Service Advisors work to inform customers about different aspects, vehicle care and maintenance that can get their vehicles operating more efficiently.
Automotive Service Advisor Skills
Automotive Service Advisors are highly organized workers, who have the ability to multi-task and work in a stressful environment. They work to make the customer experience at an automotive dealership as smooth as possible. Along with these skills, employers also look for Automotive Service Advisors that have the following skills. Core skills: Based on the job listings that we looked at, employers want Automotive Service Advisors to have these core skills. If you are seeking employment as an Automotive Service Advisor, focus on the following.- Previous experience and a working knowledge of automobiles
- Customer service skills.
- Sales experience
- Proficiency with computers and technology
- Ability to communicate complex technical concepts to laypeople
- Prior automobile sales experience
- Prior automobile technician experience
- A certification through the National Institute for Automotive Service Excellence
- Retail experience.
Automotive Service Advisor Resources
We scoured the Web to find the best industry resources to help you continue your research about Automotive Service Advisors. From books to industry groups, this list is packed with opportunities to learn, connect and engage. On the Web
Auto Dealer - this website has loads of automotive industry news, as well as loads of information on service for Automotive Service Advisors.
AutoServiceWorld - this website is a one stop shop for automotive news, product information as well as events for industry professionals.
Automotive Service Training - this website includes information about workshops and training for Automotive Service Advisors, as well as a blog with tips on service and increasing sales. Industry Groups
ASE - The National Institute for Automotive Service Excellence was created in 1972 to improve the quality of vehicle repair and service by providing tests and certifications for automotive professionals.
ASA - The Automotive Service Association has been around since 1951 helping to advance professionalism and excellence within the automotive repair industry. Books
Technical Knowledge for Service Advisors - this book by Gregory Marchand helps Automotive Service Advisors learn how to understand technician repair lingo so that they can communicate effectively with their customers.
Becoming an Automotive Service Advisor - written by Roger Weissman, this book details information on how to become an Automotive Service Advisor for those interested in making a job into a growing field.
