Telephone Technician Resume Examples

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Telephone Technicians are responsible for installing and maintaining telephone systems. A regular resume sample for Telephone Technician mentions duties like solving wiring issues, repairing switch equipment, testing and installing VoIP networks, replacing analog phone systems with digital ones, and solving customer complaints. Based on our collection of resume examples, essential qualifications include telecommunications expertise, troubleshooting abilities, effective communication, attention to details, and teamwork. The most successful candidates hold an Associate's Degree in a relevant area.

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1

Senior Telephone Technician

Managed daily maintenance, moves, adds, and changes for internal communications group on multiple campuses, utilizing multiple PBX's, such as a GTD-4600, NEC-2400, and Nortel Meridian 1 PBX telephone systems.

  • Enhanced the features of the GTD-4600 telephone system. through installation and maintenance of 1A2 key systems.
  • Provided campuses' 2000 customers the ability to receive voice messages while away from desk, by Installing Octel voicemail boxes.
  • Improved the speed and efficiency of daily trouble shooting and installations throughout the campus by maintaining accurate Access database showing equipment, lines and hookups in each office on the campus.
  • Saved the company thousands of dollars by reducing reliance on contracted labor by installing telephone and Ethernet cabling to campus offices.
  • Hired on directly by [company name] (from Contractor status 1984-1986) and eventually promoted to Senior Telephone Technician.
  • Managed project to decommission GTD-4600 at large customer site, reusing the spare parts to add additional life to aged system at [company name].
Candidate Info
15
years in
workforce
15
years
at this job
2

Telephone Technician II

Installed support and maintain maintenance of Voice Networking including inter-company calls and local Central Office T1's.

  • Supported the development of process changes through identification of functional design specifications and business requirements and performed other responsibilities and duties as assigned.
  • Completed work requests related to business products that included the adding, moving, reprogramming, outing of telephones and equipment.
  • Analyzed and completed 5 residential repairs to telephones, modems and cable equipment daily.
  • Logged and tracked calls using problem management database, and maintained history records and related problem documentations.
Candidate Info
2
years in
workforce
1
year
at this job
BA
Business Management
MA
Public Administration
3

Telephone Technician / Commercial and Residential Voice and Data Network Installer

Performed installation, trouble shooting and repair of telephone and voice mail systems, including Comdial, Norstar, and Lucent.

  • Performed moves, adds and changes to PBX and voice mail systems.
  • Functioned as primary inter-face while on site, insuring installation was completed in accordance with customer specifications, on time, and within budget.
  • Developed, managed customer relationships and accounts, closed business. Accounts included Cingular wireless.
  • Provided customer support regarding the purchase of additional telecommunications services.
  • Trained new technicians the proper way to install, terminate and test cat3, cat5e, cat6 and fiber optic cable.
  • Provided direction to a team of 2-4 Communications Technicians for the timely installation of voice and data cable at customer sites.
  • Reported to Regional Director (RCDD).
Candidate Info
4
years in
workforce
4
years
at this job
4

Telephone Technician

Customer support of telephone and computer systems using problem analysis and troubleshooting techniques

  • Cable installation and termination of Ethernet networks, telephones, coaxial cable and fiber optics
  • Analyzed active work requests and prioritized them based on the severity of the problem or request
  • Provided support and repaired for telephone equipment, including digital and analog key PBX systems as needed
Candidate Info
4
years in
workforce
6
months
at this job
5

Broadband and Telephone Technician

Assisted hotel guests in troubleshooting broadband, computer and telephone connection issues and concerns by providing immediate response.

  • Successfully installed high speed internet and telephone lines for pre-arranged large convention meetings to customer specifications.
  • Provided complete customer satisfaction by acting as immediate applications support in addition to contacting relevant IT service to resolve VPN connection and firewall issues.
  • Resolved issues with workstations, scheduled updates and installations for the entire hotel and network infrastructure.
Candidate Info
5
years in
workforce
2
years
at this job
C
Industrial Trucks
6

Telephone Technician

Installed and performed preventative and on-call maintenance on telephone equipment.

  • Performed regular inspection checks on residential and commercial customers.
  • Maintained detailed records on repairs and installation activities.
  • Coordinated and fulfilled service requests for installation, relocation, repair, and maintenance with vendors and contractors.
  • Installed and troubleshoot inside wiring for residential and commercial customers.
Candidate Info
7
years in
workforce
3
years
at this job
7

Telephone Technician

Received orders to install new clients, disconnected and reconnected clients to the telephone system

  • Generated orders through the computer system to connect special facilities such as DSL MULTIPLEXOR LINES ( E-11, E-4)and PCM
  • Changed circuits at the Main Exchange
  • Assisted technicians from the field by testing continuity of the primary pair verifying, repairing or switching the primary pair faults at the Main Exchange
  • Maintained the cable and pair and updating the information in the system
  • Attended the Main Frame Exchange at various Remote Areas (Installing and repairing primary pairs)
Candidate Info
17
years in
workforce
8
years
at this job
C
Electronics
8

Central Office Telephone Technician / Lead Tech

Read, interpreted, and applied circuit diagrams and schematics symbols to provide proper testing of equipment. Measured voltage, resistance, and current in series-parallel circuits.

  • Troubleshot, diagnosed, and located malfunctions. Replaced parts, rewired equipment, and interconnected components.
  • Supervised / Trained technicians on job duties resulting in a more efficient operation.
  • Supervised / Trained technicians on proper techniques of troubleshooting and repairing of Central Office Equipment.
  • Trained technicians on the proper maintenance of records and preparation of work orders.
Candidate Info
5
years in
workforce
5
years
at this job
HS
High School Diploma
Electronic Technology
Graduated
9

Customer Service Supervisor / Telephone Technician

  • Increased customer satisfaction by 68% and reduced unnecessary secondary dispatches 47% by reorganizing Installation Complaint Desk procedures and retraining personnel on more effective methods
  • Initiated and introduced customers to new ideas which increased sales and service satisfaction through innovative use of new technologies
  • Mastered large computer systems for reporting, tracking, and line testing
  • In field telephone installation and repair, customer service and sales
Candidate Info
8
years in
workforce
8
years
at this job
Computer Literacy & Language
Liberal Arts
10

Telephone Technician (lead Tech)

Tested and installed over 10,000 VOIP phones for VCU University and MCV hospital in Richmond Va.

  • Map out and documented all voice and data connections.
  • Converted all the ISDN phones to the new Avaya phone system. Cross connected all digital voice sets.
  • Trained all other technicians. Independently performed and coordinated all cutovers.
  • Experienced in CCTV and video.
Candidate Info
10
years in
workforce
3
years
at this job
Computer Science

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