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Production Support Engineer Resume Samples
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Candidate Info
years in workforce
years at this job
Mechanical Engineering
Project / Production Support Engineer
Tasked to utilize all necessary resources to support shipping schedule for medical assembly clean rooms. Performed defect analysis on field returns, reviewed line defects, operator inputs, SPC trends and machine shut downs to identify corrective and preventative actions to be performed. Initiated technical communication between design engineering, molding, stamping, supplier and customer to improve product quality and reduce cost.
- Investigated alternative cutting blade coatings to reduce machine down time by 90%.
- Saved $5,000 in annual tool room repair costs and eliminated 100% sort operation for mis-assembled components through the design of hardened and coated steel inserts that eliminated fixture wear.
- Conceived, designed, developed and implemented a geometric feature, on a metal stamped component, to eliminate secondary processing resulting in annual savings of $80,000 and a 5% reduction in product defects across five product lines.
- Developed spare tooling inventory, trouble shooting flowcharts and root cause analysis tree for evaluation of potential on-line defects and field returns.
- Trained engineering team on assembly of product, use of equipment & maintenance, for product line transition to Mexico.
Candidate Info
years in workforce
years at this job
Electrical Engineering Technology
Manufacturing Engineer I (production Support Engineer)
Provide technical leadership for the assembly and testing of up to 1600 MRI Assemblies on an annual basis. Provide technical management to 1st and 2nd shift MRI System Assemblies teams, consisting of up to 20 assemblers, test technicians and the production team leader. Responsibilities also include providing documentation and floor support associated with safety, MRI assembly and test manufacturing using quality and LEAN methods, tooling, and equipment. Supports Engineering Change Notifications (ECR) for New, Prototype and current production material to maintain cost effectiveness and develop new technologies. Initiate new processes and methods that will improve safety, reduce product cost and improve product quality.
- ECR point of contact for Electronics. Responsible for reviewing and approving all ECR/ECO's.
- Partner with Design Engineering and Automatic Test Equipment Design Team to troubleshoot product quality issues.
- Supported the transfer of work from one manufacturing facility to another of the HFD/HDX/DV product line
- Decreased product cycle time by 40% resulting in an increase of production by 86% through production line redesign and task based (Operational Method Sheets) OMS implementation.
- Reduced average elapsed ATE testing time from 71.5 to 53.6 hours delivering $73k of CCP
- Redesigned DV and HFD/HDX line incorporating lean principles resulting in a tact time reduction on the line from 131 minutes to 119 minutes.
- Increased line linearity from 30% to 60% resulting in increased capacity from 4.6 units/week to 6 units/week
Candidate Info
years in workforce
years at this job
Project Management, Design
Software Engineering
Production Support Engineer
Discovered a flaw in a database design and quickly developed a script to resolve the issue resulting in increased productivity and a savings of $152k for current contract
- Developed multiple VBA applications to automate repetitive tasks resulting in increased productivity
- Held a primary role in designing a plan for mistake proof software that helps to ensure our compliance with the contracts we have with our customers
- Quickly became an integral part in trouble shooting hardware and software used for production
Candidate Info
year in workforce
year at this job
Automotive Engineering
Production Support Engineer
Reduced production scrap rates every month by utilizing continuous improvement tools.
- Used management and leadership skill set to create a cohesive production team able to run all products efficiently.
- Minimized equipment downtime and increased output by implementing a new preventative maintenance team and schedule.
- Utilized Six Sigma quality training to balance my production line and raise yields by 5% a week.
Candidate Info
years in workforce
years at this job
Mechanical / Aerospace Engineering
Associate Mechanical Production Support Engineer
Designed and supported aerospace products.
- Led a concurrent design team that designed and built integrated product handling, transportation, and testing fixtures. Met project deadline and ensured customer satisfaction.
- Designed an innovative mechanism that reduced product defects 40% and increased productivity.
- Designed and analyzed test equipment for units dissipating from 32 to 760 watts of heat.
- Designed: die, investment, and sand castings; injection, and vacuum molded plastic parts; forgings, extrusions, and sheet metal parts.
Candidate Info
years in workforce
years at this job
Computer Science
Computer Science
Computer Science
Production Support Engineer
Member of Level 3 support team involved in analyzing log files and troubleshooting to resolve Production Tickets for multi-site architecture in Genesys Suite Versions 7.x and above.
- Performed minor upgrades and applied hotfix to existing Genesys applications in the client lab and prepared the technical guides and release Notes for the upgrade in the Production environment.
- Worked on research items in CCPulse+ and configured custom statistics in the Stat Server for client specific CCPulse+ reports for call monitoring.
- Created custom statistics in the Stat server for CCPulse+ reports which helped the client to perform in depth analysis on call and agent monitoring.
- Prepared troubleshooting documents and training guides for the team.
Candidate Info
years in workforce
years at this job
Education
Education
Production Support Engineer
Perform incident management, response, triage, troubleshooting and service restoral for over 150 customer and associate facing applications, change management, scheduling and coordination amongst other support organizations.
- Coordinate and monitor vendor implementations in BAC datacenters
- Perform deep dive analysis of complex issues and collaborate with peer organizations for remediation
- Manage SSL certificate renewals, enforcement of SOA AAA policies in all IBM DataPower environments.
- Led internationally dispersed team that increased stability of production environment ~12% YOY while processing over 125B annual transactions at an exact 6.0 sigma non-availability rate.
- Support team implemented over 200 changes annually with less than 5% error rate requiring rework.
Candidate Info
years in workforce
months at this job
Mechanical Engineering
Production Support Engineer
- Supported the fabrication and assembly of a first article GE Locomotive
- Captured production issues identified by manufacturing team and worked with design engineers to develop solutions
- Documented issues in tracking tool and monitored issues throughout solution and closure
- Helped implement new a new tracking tool by serving as one of the initial users and providing instruction to design engineers and other stakeholders
- Prepared weekly report documenting the metrics associated with assigned build
Candidate Info
years in workforce
years at this job
Computer Information Systems
Business Administration
Peoplesoft Production Support Engineer
Performed updates on Production Data using Oracle SQL to address issues raised by business users to correct incorrect data.
- Focused on Financial Aid, Personal Data and Student Loan information and supported PeopleSoft security.
- Created and maintained Perl scripts used to automate routine tasks normally performed by members of the Production Support team.
- Supported production Identity management application that managed the role governance of the company.
- Created Microsoft Identity Integration Server (MIIS) management agent.
- Performed production software releases for Financial Aid PeopleSoft, Computer Access Process and MIIS implementations.
- Cross trained other members of the team to ensure that there was adequate coverage for supporting the PeopleSoft Financial aid production environment.
Candidate Info
years in workforce
year at this job
Business Administration
Web Payment Production Support Engineer, Corporate Internet Group
Provided 24x7 operation support for all online payment business processes including Check Imaging, Bill Pay, ePay, ACH, Internal Transfers, Payroll, Taxes, and Wire Transfers
- Led triage efforts to resolve production issues quickly and provided senior management with appropriate status updates
- Worked with various development and technical teams to define solutions and requirements while ensuring an improved customer experience and providing production validation support
- Maintained detailed notes and tracked all production defects in HP Quality Center; created reports to identify trends and areas of improvement
- Implemented departmental process improvements, policy, and procedures to Sharepoint
Candidate Info
years in workforce
years at this job
Mechanical Engineering Technology
Management
Industrial Robotics
Production Support Engineer
Developed manufacturing Work Instructions and Process Routings for the initial production of the Paladin M109A6 Howitzer. This included fabrication, welding, machining, and assembly.
- Developed the concept and "Statement of Work" for construction of an Internal Cube fixture for machining of Paladin M109A6 cabs.
- Initiated AFEs and followed up installation for (22) networked personal computers and (3) HP laser printers. Conceived a PSE network on "DEC Pathworks" using "Microsoft Windows" to access "Cullinet" on an IBM computer and "Change Tracking" and "Uniigraphics" on the VAX computer. Interfaced with Technical Computing to resolve connectivity problems.
- Team leader for Production Documentation Improvement Team that initiated changes to routing development resulting in a reduction from eight to three hours to develop a part routing.
- Acting member of CAD/CM TQM team that developed an electronic configuration management process for [company name]. Authored an AFE for the team for "Red Lining" software to be used for concurrent engineering.
- Improved the Work Instruction development process and the manufacturing bill of material structure to utilize the features of Cullinet. These improvements have reduced the Work Instruction development cost for the M109A5 Howitzer by $65,000 while eliminating two thirds of the development cycle time.
Candidate Info
years in workforce
years at this job
Business Administration
Production Support Engineer
Production Engineering Support to three manufacturing departments.
- Developed, maintained, trained, and certified personnel in understanding process sheets and assembly techniques.
- Interface with Quality Assurance and various engineering functions to resolve pre/post production issues.
- Updated and maintained shop floor level computerized product order and control system, providing flexible manufacturing.
- Assisted with supervisory functions in various audits, inventory control, and in production, as required.
- Entry level hire, regularly advancing within the company.
Candidate Info
years in workforce
months at this job
Electronic Engineering
Automated Manufacturing
Production Support Engineer
Developed assembly plans and assured specified assembly standards were adhered to written specifications.
- Developed vehicle charging station systems assembly procedures.
- Developed bill of materials and revised existing bill of materials.
- Tested completed charging station systems/sub systems to ensure proper assembly procedures were adhered.
Candidate Info
years in workforce
year at this job
Mechanical Engineering
Production Support Engineer
Led a design project that aided the Quality Group in reducing the number build of defects per locomotive.
- Documented and determined the root cause of issues that arose when locomotives were assembled.
- Collaborated with shop workers, manufacturing engineers, the Platform Quality Group and design engineers to resolve product issues.
- Participated in weekly meetings to keep the department manager updated on the status of current fabrication projects.
Candidate Info
years in workforce
year at this job
Chemical Engineering
Production Support Engineer
- Leader of Electrochromic Mirror production lines supervising 9 operators and later expanded to supervise 26 operators
- First responder to trouble-shoot and solve technical and quality issues on manufacturing lines
- Accomplished personal and team continuous improvement projects, results of these projects include; higher throughput, reduced downtime, improved operator efficiency, improved yields, elimination of waste, steadily improving 5S and LPA reviews
Candidate Info
years in workforce
years at this job
Mechanical Engineering Technology
Mechanical Engineering
Mechanical Engineering
Production Support Engineer
Solved for design and process improvements, resolved supplier conflicts, and developed new processes.
- Successfully implemented lean manufacturing techniques.
- Collaboratively applied quality and reliability improvements with other departments.
- Lead technical investigation resulting in a 4-fold increase of assembly yields.
Candidate Info
years in workforce
years at this job
Computer Security
Project Management
Production Support Engineer
Assisted in MS Great Plain integration, SSIS Package and SSRS for reporting purposes.
- Created Stored Procedures and Transact-SQL Script to ensure data integrity while meeting Sox Compliance.
- Researched and solved production issues based on priority, team coordination and detail.
- Participated in scrum meetings and issue resolution conference call.
- Application Level II phone and remote support for internal and external customers using Lync and Bomgar.
- Participated in on call support.
Candidate Info
years in workforce
years at this job
Aeronautical Engineering Technology
Design and Production Support Engineer
Provided production floor support and problem resolution, saving ~$700K in a 3 year period, using six sigma D.M.A.I.C methodologies in both Body and Assembly shops.
- Designed new components utilizing Unigraphics, G. D & T, and geo-dimensional locating fixtures.
- Re-designed components for DFA/DFM, poke-yoke, part commonality or changes in FMVSS.
- Implemented new chassis manufacturing methods and truck design for new chassis assembly line.
- Assisted with new truck cab DFMEA and PFMEA (in a new automated facility), providing dimensional analysis, part locating schemes, geo-dimensional fixturing methods and part loading sequencing.
- Set-up and adjustment of Geo-dimensional fixtures, providing dimensional accuracy for final production launch.
- Designed the process for sheet metal part positioning within geo-dimensional locating fixtures, providing a dimensionally accurate assembly for robotic welding and robust transfer to next assembly station.
- Launched new truck cab utilizing 85% robotic assembly, ensuring safety and dimensional standards are met.
- Determined sheet metal cab and component dimensional accuracy and if required, adjusted Geo-dimensional fixturing to return dimensional control to the assembly.
Candidate Info
years in workforce
years at this job
Computer Engineering
Production Support Engineer
Involved in support and maintenance/enhancement projects for iTunes and MobileMe.
- Created and implemented Perl/Unix scripts to parse customer data.
- Optimized existing scripts to be executed faster.
- Designed new scripts to improve applications' performance.
- Designed job monitoring scripts.
- Wrote Packages, Stored Procedures, Functions, Views and Database Triggers in PL/SQL
- Created Perl script which efficiently managed disk space by taking decision itself of either deleting, archiving, or sending Notification for old log files from all the Linux/Sun Solaris box.
- Responsible for tracking and solving of Espresso tickets based on priority and timely manner.
- 24 x 7 on-call production support.
Candidate Info
years in workforce
years at this job
Computer Information Systems
Business Administration
Peoplesoft Production Support Engineer
Performed updates on Production Data using Oracle SQL to address issues raised by business users to correct incorrect data.
- Maintained PeopleSoft regularly scheduled batch processes.
- Performed triage on failed batch processes and when needed updated information to ensure the processes would re-run successfully.
- Focused on Financial Aid, Personal Data and Student Loan information and supported PeopleSoft security.
- Created and maintained Perl scripts used to automate routine tasks normally performed by members of the Production Support team.
- Supported production Identity management application that managed the role governance of the company.
- Created Microsoft Identity Integration Server (MIIS) management agent.
- Performed production software releases for Financial Aid PeopleSoft, Computer Access Process and MIIS implementations.
- Cross trained other members of the team to ensure that there was adequate coverage for supporting the PeopleSoft Financial aid production environment.
Candidate Info
years in workforce
years at this job
Electronics Engineering Technology
Electrical Engineering
Production Support Engineer
- Analyzed very large datasets (>1 million data records) to uncover ways to improve a product with over 300 customer specifications, identified process control parameters that negatively impacted performance resulting in process modifications and design changes that doubled production yield
- Improved product quality and team productivity by developing more effective process monitoring tools and methods, and conducting measurement system analyses (MSA's) to eliminate sources of variation and ensure repeatability of all performance tests
- Created templates and software tools (through scripts written in VB/VBA and JMP Script) to expedite data analysis enabling team members to focus on data based responses without the encumbrance of time consuming data processing tasks by
- Wrote production screen procedures, and established product specifications to balance yield with performance levels required to maintain market distinction
- Provided technical assistance and training to end use customers remotely and on-site as required
- Software: SAS JMP (statistical data analysis tool)
Candidate Info
years in workforce
years at this job
Electronics Engineering Technology
Production Support Engineer
Operated production systems utilizing multiple OS platforms, Windows & Linux, in a 24/7/365 National Data Center.
- Executed software scripts that manage and operate on-line lottery systems across the U.S.
- Executed SQL statements/stored procedures for real time updates of database servers.
- Identified problems, monitored performance of servers, and escalated unresolved issues.
- Monitored, maintained, and performed data backups for both Linux and Windows servers, via Remote access and on site servers
- Deployed data files for live Linux Production systems
- Provided support for pc hardware & peripherals
- Supported and troubleshoot Multiple OS including, Windows Server, Linux Platforms, and Microsoft OS for both production and test systems.
- Active Directory User Setup
Candidate Info
years in workforce
year at this job
Mechanical Engineering
Production Support Engineer
Manage production teams to maximize utilization of their skills
- Developed TWI (Training Within Industry) class to teach leaders how to effectively train operators with an end goal of improving quality and reducing scrap costs; reduced training time by 15% by implementing more effective training method
- Troubleshoot problems to minimize line downtime
- Worked on numerous quality projects including; Quality Inspection Plans (QIP), Chrysler 5-why analysis, warranty return corrective actions
Candidate Info
years in workforce
years at this job
Cultural Anthropology
Production Support Engineer
Liaised between Development Teams and Clients to effectively resolve issues within Service Level Agreements.
- Improved internal and external documentation through extensive technical writing skills.
- Developed issue tracking, recreation scenarios, and customer-facing documentation.
- Furthered client and vendor relationship management skills for project tracking, goals, and planning.
- Replicated product issues in a variety of customer environments, including: Windows, Mac, and Linux.
- Tested customer application environments, including: Adobe Creative Suite, Quark, and Microsoft Office.
Candidate Info
years in workforce
months at this job
Information Systems Management
Production Support Engineer
Trained and mentored second person in this role
- Utilized the Remedy ticketing system in order to resolve help desk issues and change request tickets
- Provided support for applications on production servers consisting of Windows Server 2003 and Solaris 8 systems
- Wrote documents for production support procedures
- Supported GIS products such as ArcGIS and ArcSDE
Candidate Info
years in workforce
years at this job
Microbiology
Information Systems
Production Support Engineer
Resolved production issues. Installed patches. Wrote queries. Prioritized tasks. Tested programs. Provided tier 2 support.
- Developed scripts, giving users individual maintenance of system.
- Wrote patches, adding business functionality.
- Wrote user requirements based on business needs, capturing information for future production and marketing needs.
Candidate Info
years in workforce
years at this job
Industrial Technology Engineer
Production Support Engineer
First Level of support for over 50 multinational applications.
- Detailed chronological documentation of customer impact events used by senior management to mitigate future degradations and outages.
- Able to articulate detailed instructions for others to comprehend and follow.
- Coordinated and directed support teams efforts on correcting customer impacting events.
- Proficient with Microsoft operating systems and office applications. Fundamental understanding of diagnosing personal computers for trouble shooting.
Candidate Info
years in workforce
years at this job
Computer-management
Production Support Engineer
Provided analysis and engineering support to Fidelity's EIT Portfolio Management and Research applications.
- Created and updated PERL scripts, LINUX bash scripts, and Microsoft Powershell scripts.
- Experience consisted of supporting LINUX and Windows Servers and applications
- Installed software packages from Microsoft msi files and UNIX heirloom packages
- Analyzed problems with Research applications built on Microsoft technologies
- Acted as liaison between business and technical groups
- Performed SQL queries on Sybase databases for research and resolution of issues
- Created structured support documentation for team members and distribution to other groups
- Instructed new employees on the business flow and supporting applications used for Research and Portfolio Management
- Installed, configured, and managed Hawk application for process monitoring.
Candidate Info
years in workforce
year at this job
Project Management
Six Sigma Green Belt
Electrical Engineering
Production Support Engineer
- Developed Design For Testability (DFT) guidelines.
- Developed a Test Plan template to be followed and executed by [company name].
- Developed the test section for the CCA Score card used in the factory.
- Participate in developing the department's metrics and work products.
- Presented and applied DFT rules on new products.
- Led teams to investigate systems failures and performed Root Cause Analysis (RCA).
- Writing the requirements for Common Test Equipment (CTE) for inertial products.
Candidate Info
years in workforce
months at this job
It Management
Production Support Engineer
- Performed administration and development of an enterprise portal Plumtree and ASP.Net web application
- Developed and documented a version control system for database objects
- Provided support to production, QA and development environments through application development and integration
Candidate Info
years in workforce
years at this job
Management Information Systems
Sr. Production Support Engineer
Responsible for 3rd level support of Unix, Windows, Linux applications for customer facing applications.
- Responsible for performing software upgrades on custom applications, 3rd party software, and customer specific upgrades.
- Responsible for 24x7 support on a rotating basis for revenue generating financial applications processing over a Billion dollars in financial transactions a year.
- Experience with 3rd party applications such as Oracle, Apache/Tomact, Mitek, and Asseco mobile services and their integration with custom in-house designed customer facing applications.
Candidate Info
years in workforce
years at this job
Information Systems Auditor
Systems and Production Support Engineer
Provided 24/7 Production Support to Application and Sever Infrastructure supporting US, Europe and Asian Traders at SAC Capital Advisors.
- Fixed any production application or server related issues reported by end users and follow proper escalation process to get the issue fixed in timely manner.
- Used dashboard analysis report to generate system specific information such as usage of Physical memory during trading and non-trading hours.
- Day to day server maintenance and error reporting of all the Application and Infrastructure server and troubleshoot any issues reported by the system owners.
- Maintained all users NTFS permissions and allowing appropriate permission by creating Global and Universal groups.
- Created custom batch jobs using Autosys R11 and running critical EOD batch jobs for P&L analysis and generating daily reports.
- Implemented, configured and maintained NetIQ and SCOM server monitoring applications. Including migrating all monitoring from NetIQ to SCOM.
- Implemented daily production changes for Server and Production Infrastructure and testing application availability and troubleshoot any issues.
- Supported end user applications such as Bloomberg, Reuters, Web trader, Murex, Touch Pad.
- Acted as the Server Admin for over 1500 physical and 300 Virtual Servers (VM Ware) (Includes Server 2003 and 2008 R2).
Candidate Info
years in workforce
years at this job
Political Science
Production Support Engineer
Production Support
- Provide front-end and back-end support to POS clients utilizing proprietary software known as Total Automotive Management Systems (TAMS). Support includes Dell server and workstation troubleshooting; Windows networking. Printer and laptop support.
- Provide initial setup, data discovery, data manipulation & output design functions in support of new implementation efforts.
- Provide SQL Server 2005 support.
- Manage SQL Server and Sybase database for production environment.
- Involved in efficiently deploying reports and training end user community.
Candidate Info
years in workforce
years at this job
Computer Science
Production Support Engineer
Provided on-call support for various in-house applications
- Supported and developed web-based support reporting tool (using ASP & JavaScript)
- Supported Alternate Member ID generation / retrieval process (Java / Unix / DB2 / Oracle)
- Supported Brio reports for various applications (SQR / BQY)
- Worked with overseas support personnel on various projects
Candidate Info
years in workforce
years at this job
Manufacturing Engineering
Group Leader/production Support Engineer Bender
Organized, planned, commissioned and maintained production lines.
- Improved existing operations, incorporating new methods and processes.
- Designed new workstations, implemented them to the line, and continuously improved them to assure a perfect design was implemented.
- Investigated issues with the machines as well as the product in a systematic, methodical manner.
- Examined work demand of a Kanban board to determine production load and staffed accordingly.
- Prepared work instructions detailing what is required for product manufacturer and to reduce waste.
- Gave presentations to production operators and colleagues in other departments about product issues, yields, and process changes.
- Other responsibilities included: Running meetings with other team members, identifying ways to reduce production costs, working with engineering and other departments to produce cost estimates for new designs, managing a production line, troubleshooting manufacturing equipment to determine issues, and analyzing graphs and statistics.
Candidate Info
years in workforce
years at this job
Computer Science
Production Support Engineer
Research production issues via multiple production logs, databases and internal utilities for legacy client/server application and Java web services.
- Support API Integration with cable/satellite/telecommunications partners.
- Escalate issues to partners when identified.
- Identify and report software bugs and other business impacting scenarios via Bugzilla ticketing system.
- Identify and correct problems with the Linux cron jobs.
- Perform routine on-call and after-hours support of main order entry application to ensure 24x7x365 availability.
- Serve as primary IT contact and Subject Matter Expert for Dish Integration with the Legacy order entry application.
Candidate Info
years in workforce
years at this job
Computer Science
Production Support Engineer
Monitor and maintain the health of the Symantec ecommerce platform consists Norton estore, Symantec estore, and sympay payment system.
- Analyze Java source code to identify the coding issue and communicate with development team for resolution.
- Identify and resolve data sync conflict, streaming errors, latency issues between two datacenters.
- Generate system health check reports, site traffic and order status reports. Provide key performance indicator reports to higher management.
- Resolve system failure issues and client-raised incidents; investigate online order failure and payment issues.
- Coordinate Symantec ecommerce platform code release.
- Communicate with India offshore team for shift handover.
Candidate Info
years in workforce
years at this job
Mechanical Engineering Technology
Production Support Engineer (mrb)
Provide dispositions for Citation Mustang production discrepancies using SAP and PIOS software.
- Coordinate with Stress and Fatigue department to provide creative and appropriate repair solutions for non-standard repairs while maintaining FAA standards for airworthiness.
- Problem-solving approach that balances technical product, cost and schedule for a 12 hour move rate of the Citation Mustang.
- Decide on the suitable methods, techniques and evaluation to resolve complex Engineering issues.
- Completed Six Sigma Green Belt Training.
Candidate Info
years in workforce
year at this job
Management
Computers
Production Support Engineer
Worked in Client location - [company name] on primary production support in Oracle HRP (Human Resource Payroll) module - Core, Interfaces and Payroll related work for clients Bank of America, Hartford.
- Provided solutions to On-call Incident Management, Change Management tickets.
- Master Tax installation - in Development and Cert environments.
- Submission of checklist and issue log on a daily basis.
- Hire/Rehire date, Address Change requests from back-end which is restricted from by front HRMS or web front end.
- Handled routing number requests, Data requests like wrong data changes, Address Overlap or Gap issues.
- Involved in documentation of custom tables details.
Candidate Info
years in workforce
months at this job
Political Science
Production Support Engineer
Provided systems administration, desktop, mobile, and scripting support for traders at [company name].
- Administered user accounts with Active Directory.
- Supported Bloomberg, Reuters, FactSet, and custom applications.
- Administered Blackberry devices and iPhones.
- Maintained SharePoint sites.
- Set up desktop computers and laptops.
- Troubleshooted macros in Excel by examining VBA programming code.
- Microsoft Windows 7, 2003 Server, and XP Professional, Active Directory, Microsoft Exchange Server, Office 2007 & 2010, SharePoint, Visio, and custom applications.
- 1-year contract ended prematurely, due to cost-cutting initiatives by [company name].
Candidate Info
years in workforce
year at this job
Electrical Engineering
Production Support Engineer
- Evaluated current processes and developed new procedures improving production work flow to increase efficiency and quality
- Root cause analysis and corrective action implementation
- Troubleshooting and maintenance of assembly and testing equipment
- Led a team of 12 production employees. Developed training plans for new employees and tracked their performances over a 90 day evaluation period
- Daily technical reports on production progress, descriptive analysis of problems, and possible solutions to those problems
Candidate Info
years in workforce
years at this job
Computer Science
Production Support Engineer
Development of many payroll file generation SQL programs for data exchange with clients.
- Utilization of Toad, SQL*Plus and SQL*Loader.
- Support for commuter tax benefit software, which empowers employees of clients to save big money by spending tax-free commuting dollars on a monthly basis.
- Prompt and accurate determination of scope, severity and cause of issues.
- Conception of short term workarounds and long term fixes.
- Support of Oracle PL/SQL business logic in web-based applications.
Candidate Info
years in workforce
year at this job
Information And Decision Sciences
Information System Management
Production Support Engineer
Provided in-depth analysis to resolve production and application issues.
- Involved in modifying code in existing DTS packages for client fixes.
- Analyzed production support related issues, inquiries and requests.
- Provided a concrete explanation of resolutions to issues, inquiries and requests.
- Managed to works in group and independently on side projects.
- Troubleshot problems involving timeliness of services.
- Involved in implementing different projects related to code fixes
- Worked with the project manager to ensure deadlines were met related to the different projects
- Worked with the QA team to review fixes and test plans
Candidate Info
years in workforce
years at this job
Production Support Engineer
Installed DCS, Scrubber, VOC, Arsenic Vacuum, and Process Control Systems.
- Reviewed specifications and implemented installation of new Fab equipment and DCS control systems
- Boiler, De-aerator, Steam Trap, & Chiller retrofits.
- Microchip line production & environment control cooling system upgrades
Candidate Info
years in workforce
years at this job
Analysis & Design
Analysis & Design
Analysis & Design
Production Support Engineer
Work included in a Tier 2/3 support of proprietary call center client/server application and associated websites, databases, systems involving 20+ separate working environments for Production, QA and Development. Technical team lead for daily operational application support for multiple sales centers.
- Extensive ad-hoc work with command line scripting to troubleshoot and isolate production defects, issues, and monitors. (sql, bash)
- Created canned scripts and implemented a repository for knowledge sharing with team and use in troubleshooting multiple points in the CRM experience (sql: 350+; bash: 150+)
- 24x7 support of enterprise applications and systems. (Linux, Apache, Tomcat, WebLogic, JBoss, Oracle, MySql)
- Created support scripts for automation, proactive monitoring (plug-ins), correcting and reporting on internal/external processes. (bash, Oracle, MySql, Nagios)
- Build and deploy enterprise application releases and batch processes to all environments (prod, qa, dev). (Ant, bash, CVS)
- Created scripts for multiple setup tasks required for updating and maintaining production/internal databases. (PL/SQL - 35+)
- Created programs to generate sql and pl/sql for production and internal environments inserts/updates to reduce setup times and minimize risks. (Java, sql, bash)
Candidate Info
years in workforce
months at this job
Bachelor of Arts
Computer Applications
Senior Production Support Engineer
A4 system provides FIX connectivity for clients who want Direct Market Access, Direct Strategy Access or proprietary ATS. A4 instances act as connection points for clients into UBS Order Management Systems from where orders can be routed to markets or other strategy engines. A4 utilizes Cameron FIX engines as wells as proprietary Java based FIX engines for Order management. Cameron engines are customized to meet various internal routing requirements. SSL/PGP based connections are also offered to client.
- Monitoring the production applications, this monitoring includes application event logs, suspended /Cancel messages, verifying all the application connectivity, web services availability
- Participating in Daily operations meetings to discuss about production outages, and postmortem issues on the last 24 hours
- Worked on low latency and high volume trading systems.
- Worked on different components of trading system to support it.
- Resolve and providing solution on performance issues.
- Migrating servers to Virtual Environments.
Candidate Info
years in workforce
months at this job
Computer Science And Engineering
Master of Business Administration
Production Support Engineer
- Set up Marketing Optimization Engine for cable industry clients
- Conceptualized and implemented new web application built using PHP and Oracle database
- Implemented optimization system across different lines of business to manage 1,000+ offers
- Extensive ETL scripting using Perl, Oracle running on Redhat Linux and Windows servers
Candidate Info
years in workforce
years at this job
Mechanical Engineering
Design Engineer / Production Support Engineer
Engineer working for the premier manufacturer of controls for Liquified Petroleum Gas, Anhydrous Ammonia, Cryogenic liquids and Industrial gases
- Team member responsible for automating several manual test cells as part of lean manufacturing directive.
- Project leader responsible for design and UL Recognition for innovative Emergency Shut-Off Valve; to date sales are 500% above marketing projections
- Project leader responsible for design and production of four valves for field trial on new T.I.H. pressurized railcar for industry leader Trinity Rail.
- A.S.M.E. Certified Authorized Test Administrator on sub sonic pressure relief valve test stand.
Candidate Info
years in workforce
year at this job
Computer Science
Computer Science
Production Support Engineer
Provide tier 3 troubleshooting of issues with the core Silverpop products.
- Interact with the engineering, network operations or product management team to resolve software production issues.
- Access the application and background server to find the root cause from the log file.
- Develop and run SQL in critical production database to troubleshoot issues.
- Large data extracts or update using PL/SQL to solve complex technical issues.
- Work with product management or engineer team to verify, clarify and reproduce the issues and document product
Candidate Info
years in workforce
year at this job
Computer Information Systems
Production Support Engineer
Production Support Engineer for NRM (Network Resources Management) system. This system manages the data network for Sprint. The user bases of network engineers are located thought out the US. As a support engineer I am responsible for all code deployments, tire 3 support and coordination with the third party vendor.
- Administration of WebLogic
- Coordination of application outages for code deployment
- Management of relationship with third party vendor
- Responsible for uptime of all servers and application
Production Support Engineer Resume Success Stories
