Supplier Performance Manager / Packaging Manager
Established and managed packaging standards, design and development, and returns reduction for house and direct-ship vendors for homedepot.com, Home Decorators Collection (HDC), and Your Other Warehouse (YOW). Implemented best practices for shipping departments and oversaw material supply inventory for 6 distribution centers. Interacted with key merchants, compliance coordinators, and global sourcing teams in the U.S. and Asia.
- Saved $1M by providing national corrugate bid for direct fulfillment center.
- Reduced patio returns rate from 20% to 4%, which produced $16M in savings over 3 years by gaining understanding of direct-to-consumer transit logistics, then establishing .com packaging standards and teaming with import vendors to improve packaging.
- Established best practices and guidelines for homedepot.com, HDC, and YOW that promoted consistency in packaging approaches by category.
- Coordinated vendor compliance meetings with Kohler and American Standard among other vendors, that established strong working relationships with large companies by promoting teamwork and proactive approaches to changes.
- Introduced new product categories to homedepot.com (paint, light bulbs, ladders, wicker patio) that proved successful with minimal (less than 4%) return rates.