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Director Of Operations Resume Samples
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0-5 years of experience
Provided construction support to Xtreme’s offices which include project management and employee development.
- Implemented systems and processes to improve efficiency and reduce project costs and durations.
- Managed planning, sub-contractor selection and construction management of design-bid-build upgrading.
- Created and implemented a strategic business plan for profitable growth.
- Increased revenue by 65% with vendor and project negotiations.
- Successfully resolved employment turn-over by 80% through creating incentive and training programs.
0-5 years of experience
Directed Operations including all supply chain, manufacturing, facilities, quality, continuous improvement, and maintenance for $40M manufacturer of FDA, EPA, and VMD regulated water treatments, medicines, and foods for aquariums and ponds.
- Selected by management to head the operational integration of a new Windows-based, Microsoft Navision, ERP system.
- Assisted on the selection, planning, and coordinating of a plant closure in France to alternative manufacturing locations in Portugal, Mexico, and China.
- Decreased number of Supply Supervisors / Managers (overhead) from 21 to 11 associates in 4 year time period while improving service levels, efficiency, and reducing inventory.
- Realized a 19% improvement of effectiveness through improved scheduling, quality, and communications.
- Established pull systems, Kanbans that reduced inventory by 27%, reducing material handling, inventory transactions while improving on time delivery and product fill rates.
0-5 years of experience
Anchorage International Airport Food and Beverage Operations with 12 locations at $20 million in annual sales.
- Completely rebuilt a dysfunctional management team in a high volume remote airport location.
- Reduced food and beverage cost of sales by 6% through menu optimization and reducing shipping costs.
- Designed and coordinated the construction of 4 new concepts within the airport to reduce royalties and increase profitability.
- Completely reorganized the management team and management structure to reduce redundancy and overall labor cost by 15% while increasing crew satisfaction and productivity.
- Improved relations with the airport management and brand district management.
- Increased the capture rate and sales over previous year by 20% through improved guest service.
0-5 years of experience
Operational and business development leader for the NW Mobile Hardware Repair, Managed Mobility Services and Professional Services Engineering technical delivery group.
- Established the formation of a high margin Managed Mobility Service team which was adopted as a top strategic offer for the Peak-Ryzex organization, exceeding industry margin averages.
- Architected and initiated the account acquisition strategy for the Managed Mobility Services offering.
- Revitalized the areas of Mobile Hardware Repair and Professional Services Engineering teams into margin- rich divisions exceeding EBITA goals for 2014 by 37%.
- Initiated standardized methods and for costing, quality and deliverables for the Professional Services Engineering group for W-2 and subcontracted engineers to achieve higher margin potential, streamline job quoting and minimizing job site errors.
- Wrote and implemented the revitalization business plans for the aforementioned areas.
0-5 years of experience
Directed daily operations for two inbound customer contact centers in Georgia and Texas comprised of 250 – 300 employees. Both centers are dedicated to providing superior customer service in all aspects of responding to customer inquiries via the telephone and internet on behalf of multi-state/multi-territory client.
- Reduced call volume by 5% by developing a process to proactively contact customers impacted by a billing cycle change.
- Reduced advisor average daily handle time (AHT) by 25%.
- Facilitated communications with client management teams regarding weekly and monthly contractual service level agreements.
- Managed interactive voice response (IVR) projects as a result of client upgrade requests.
- Led new hire practices for advisors and management including managing job fairs and outsourced recruiting firms.
0-5 years of experience
Promoted by the Vice President of Operations and Owners to lead the largest steel fabricator site serving the Long Products Division
Led and managed 139 personnel to include support groups covering six diverse work centers through a difficult post failed integration period
- Created and directed new operations team post attrition of prior high performance team.
- Responsible for Budget and Cost control
- Re-engineered organizational policies, procedures and processes with objective to increase revenue by 55%
- Reduced manpower requirements by 27 percent and overtime by 73 percent, while increasing production by 12 percent
- Implemented processes improving quality and on time delivery while reducing past due orders
- Provided site safety leadership to ensure strict adherence to corporate safety standards
0-5 years of experience
Promoted to direct overall business operations of 16 communities (800+ units) including Memory Care, Assisted Living, and Independent Living locations. Developed and managed annual regional budget of $30.4MM including revenue and expense forecasts, leading 14 Executive Directors in delivering premium service to residents while meeting financial goals.
- Led integration efforts following acquisition of three new communities, outlining and training new staff on Brookdale standards, guidelines, and expectations.
- Inspected communities to verify compliance with corporate standards, state/federal regulations and licensing mandates.
- Facilitated communication between communities and divisional/national offices, ensuring clarity around policies, procedures, strategic goals, and performance management.
- Partnered with Regional Marketing resources to develop and execute sales and marketing strategies that best positioned communities to increase occupancy.
- Hired, trained, and developed Executive Directors within region, providing performance evaluations and coaching.
10+ years of experience
Responsible for day to day operations of a medical billing and practice management company using contemporary technology to serve both hospital-based and private practice physicians, providing services to nearly 100 physicians.
- Decreased the A/R days to 40-45 days in the first 6 months and maintained that level.
- Improvement of the error/denial rate to nearly zero.
- Increased net collection rate on overall client basis to 95%.
- Researched, developed, and implemented a document imaging solution to receive documents from multiple sources, to organize and store files electronically for easy retrieval by multiple users in a secure archive, producing optimized revenue for physicians and reduced operating costs that enabled quicker turnaround of claims process, leading to improved cash flow.
- Facilitated employee productivity using a combination of staggered hours and remote telecommuting employees.
- Installed a sophisticated charge capture software, reducing time of claims output significantly.
0-5 years of experience
Successfully converted a highly labor intensive manufacturing operation into a lean distribution operation
- Managed over 150 employees in a unionized environment
- Full P&L and budget responsibilities – $30 – $40 million annually
- Reduced expenses as a percentage of sales by 44% by renegotiating vendor contracts, reducing excess staff, and by micro-managing all expenditures
- Converted furniture manufacturing operation into a pick & pack distributor by retraining staff, implementing engineered operating standards, and automated work processes
- Implemented cycle count and inventory control program which improved inventory accuracy from 85% to 98%
- Implemented Oracle 11i WMS and Inventory modules with RF technology
0-5 years of experience
Sales growth in excess of 200M per year in a chain of 40 Retail Stores and 2 Distribution Centers
- Execution of Operations for all East and West Coast offices including Distribution Centers, Financial offices, Retail locations and Human Resources departments
- Implemented upgrade of Inventory and Finance system mainframes to increase sales and efficiencies
- Initiated paperless upgrade of the Human Resources Platform (ADP) and Warehouse Inventory Platform (Sage/MAS) to increase productivity and streamline Operations
- Increased Market Share through controlling and improving selection and replenishment at Retail Accounts from 10% to 26%
- Reduced shrink from 3%-4% to under .5% within 18 months through Inventory Control and Accountability
- Updated multiple Systems and Policies to increase performance, sales and income at both the Corporate and Field locations
0-5 years of experience
Responsible for total operation of a Facilities Maintenance Company with over 200 buildings.
- Increased customer retention rate from 78% to over 92% over the course of one fiscal year.
- Implemented customer service programs that directly increased Customer Satisfaction from the mid 70% to over 94% as measured by an independent survey.
- Staffed the organization to exceed sales goals and manage growth of 56.3% over the prior year.
6-10 years of experience
Responsible for all shift operations, the Safety Department (two Salary employees), Forming Technical
Department (five senior salary, bottle manufacturing technical experts), and the Training Department (three
full-time department trainers and a Business Manager). Managed $96MM budget.
- Consolidated jobs. Result: reduced real cost per case consistently over seven years.
- Implemented “behavior based safety” which resulted in a consistent reduction in Lost Time Incident
- Streamlined criteria for segmenting product and worked on products upstream which resulted in a 47%
- Instituted employee programs in conjunction with Stanislaus County work key program. Resulted in higher caliber of new employees.
- Brought new state of the art technology from international glass vendors into our plant. Resulted in increased efficiency and quality of the glass containers.
0-5 years of experience
Accountable for integration of service and manufacturing functions into the FEI global organization during acquisition (performed gap analyses; Developed and implemented seamless integration strategy)
- Maintained $14M in revenues ($4M service/$10M SEM production) with 25 staff
- Tripled service coverage in key global locations in less than two years
- Set up service and production inventories for next day parts accessibility and insured inventory availability during manufacturing transition to the Czech plant
- Developed and delivered training programs for international FEI field service engineers
10+ years of experience
Managed Call Center, IT, Marketing, HR, and Finance; growing from 20 employees to 120+ across multiple
domestic and international locations.
- Created extensive annual call volume forecast incorporating seasonality, trend, and business cycle variances to achieve 97% accuracy.
- Envisioned and implemented technology to establish link between front of house operations, marketing
- Increased Payroll effectiveness through introduction of accurate Erlang Distribution staffing metrics.
- Implemented and developed Quality Assurance, Compliance, and early detection procedures to align with State,
- Increased Gross Annual Revenue from $4 million to $11 million through addition of multiple complimentary
- Implemented detailed reporting techniques through MySql, ODBC, Excel, PHP, and HTML resulting in the creation and implementation of P&L, Call Volume, and Cash Flow forecasts.
- Succesfully transitioned marketing program from pure direct response to a multi-channel, passive, long term
0-5 years of experience
Oversee all food and beverage operations at Key Arena and the Armory at Seattle Center.
- Rebranded and updated concepts for concessions stands to help improve speed of service and drive higher per caps.
- Successfully renewed our contract with AEG with a five year extension.
- Successfully wrote RFP to win the right to operate the new North End Zone.
- Grew sales by 12% by utilizing original promotions and increasing speed of service.
- Increased guest service scores by 10% through creating training programs which reconstructed efficiencies of pre-game day preparation.
- Overseeing the Food and Beverage programing of $60 million dollar stadium renovation.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
