Superior communication and organizational skills. Familiar with banking policies and procedures as well as banking products and services. Extensive knowledge of retail service, payment transactions and cash handling. Comprehensive knowledge of operating vault, coin vault, coin machine, day safe and ATM. Remarkable ability to effectively supervise, coach, train and inspire team members to excel. Excellent customer service skills and proven ability to recognize and respond to sales opportunities
- Assisted Tellers with out-of-balance reconciliations ensuring appropriate corrections are made.
- Informed and updated team about all operational, procedural and policy changes.
- Identified red flags to detect fraud and prevent losses to the Bank.
- Ensured all transactions performed are in accordance with established policies and procedures.
- Prepared weekly Teller work schedules and all work assignments to ensure all time periods are covered.
- Prepared daily totals and corresponding tickets for batch transactions.
- Handled customer inquiries regarding basic account information.
- Monitored and maintained an adequate supply of currency and coin's.
- Balanced cash drawer and vault according to established schedule and performance standards
- Vault Custodian/Travelers Cheques Custodian/ ATM Custodian