Cabin Crew Officer / Flight Attendant
Leadership responsibility for performance of service personnel while ensuring delivery of optimal care in accordance with customer needs and expectations. Mentored, counseled and disciplined staff about teamwork, deportment, safety, level of alertness to potential problems and quality of customer service. Ensured that subcontracted service personnel complied with corporate standards.
- Acknowledged by senior management for proposals that improved ser vice quality without increasing costs; Received numerous unsolicited com mendations and letters of appreciation from customers and pro fessional colleagues; Consistently earned Superior Performance Evaluations; Tap ped as Official Role Model for training classes of 25-30 new hires.
- Selected to represent In-Flight Department on Caribbean Airlines Pulse Team to expedite transition to new corporate identity while maintain ing com mitment to corporate vision of Superior Customer Service.
- Chosen to assist with inaugural party for dignitaries at opening of the Washington, D.C. station, represented airline at World Trade Market in London in 2000, and participated in other special events as needed.