Conference Services Manager
Served as planner and reference for all hotel groups regarding logistics, food and beverage, group activities, outside vendors, guestrooms, and reporting. Offered individualized recommendations, facilitated program overviews, and provided on-site management of event.
- Consulted, recommended, and directed all facets of conferences and events at 318 room, 19,000 sq. ft. hotel and meeting facility
- Communicated client objectives to all property departments, facilitated pre/post conference meetings, internal overviews, and client meetings
- Upheld highest level of customer service to include immediate response time, professional representation of product and services, and resolving budget and logistical obstacles
- Condensed complex requirements to key points to thoroughly address each component individually