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0-5 years of experience
Joined UK-based provider of mobile and digital marketing products and services when it needed standardized processes, and transformed it from custom development to a product focus – generated over $3 million in new revenue. Redirected company’s focus to SaaS products without increasing expenditures.
- Led the transformation from Waterfall to Agile methodology.
- Accelerated the sales cycle and increased customer satisfaction by developing company-wide processes for sales estimation, project management, SLAs, and contract reviews.
- Generated $1 million in recurring business from AT&T (1/4 of yearly P&L). Directly managed account and directed projects between $10K and $200K in value.
- Directed mobile marketing campaigns including messaging, applications and mobile sites for Proctor & Gamble, Disney, National Geographic, AccuWeather, American Idol, MasterCard and others.
- Increased revenue 15% by analyzing the entire client base, eliminating less profitable accounts, and streamlining processes.
0-5 years of experience
Hired to evaluate current methodologies and implement new processes and procedures that significantly improved the overall operation and management of the business.
- Implemented the Program Management Office (PMO) and streamlined Project Management processes managing a monthly billable portfolio of $5MM-6MM.
- Created a database (consolidating multiple spreadsheets and time management data) with a workflow that guided the PMO, Program/Project Managers, Legal and Accounting users providing a one source data view of daily operational activities and weekly and monthly forecast vs. actual views by resource customer or project.
- Improved the Statement of Work document along with its processes of document creation, internal review and submission to the customer. Benefits included improved quality (resource roles and forecast by month), reduced redundancy and time to execution resulting in the saving of 2-3 days.
- Created reporting that provided all levels of management with specific dashboards for projects, billable and non-billable cost projections, resource allocations and time management resulting in the savings of 2 FTE days of work approximately $40-$79K per month. Developed and automated a report for Finance team summarizing and detailing forecasted vs. actual by resource, project or customer reducing errors and saving 2+ FTE days to produce.
- Recommended improvements to the Clarity Project Portfolio Management tool reducing day-to-day management and enhanced project reports providing a cleaner view of project and resource data.
0-5 years of experience
Co-developed and implemented continuous process improvement program within Farmers. Responsible for all aspects of oversight and coordination of executive project portfolio reporting for three largest divisions of [company name].
- As a founding member of the Business Transformation Office, supported senior management with mission critical special projects aligned to corporate strategic objectives by directing all necessary team actions to turn them into tactical plans of execution
- Streamlined project portfolio reporting from disparate functions into standardized processes ensuring accurate and consistent monthly delivery to senior management.
- Spearheaded ongoing development and cultivation of Lean business process improvement program to establish continuous improvement mindset within 2 largest divisions of Farmers: Personal Lines and Distribution.
- Fostered strong interest and continuous change culture by designing and implementing key introductory training for front line, middle, and senior level staff.
0-5 years of experience
- Synchronized communications between three companies using a dashboard, weekly newsletter, contact lists, improved meeting minute distributions, and consistency of communication
- Implemented NetSuite CRM and ERP system, including lease and import of data to populate this system, end-user training, writing procedural documents, and making improvements
- Part of a small team to build startup infrastructure and processes, adapting process/tools as needed
- Followed strict regulations for communicating personally identifiable information confidentially
- Led projects to improve efficiency and effective handling of unique customer situations
- Solicited Net Promoter customer survey feedback and reported data for continuous improvement
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Director Of Program Management
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
