Hotel Housekeeping Supervisor Job Description
Hotel housekeeping supervisors hire, train, and manage housekeeping staff at hospitality establishments. They perform human resource tasks, such as conducting interviews and training new staff on hotel policies and procedures. They also discipline employees when necessary. They also perform clerical tasks, such as creating the employee schedule and ensuring cleaning supplies are fully stocked. The rating and brand of the hotel can affect the work environment. Luxury hotels maintain a different level of standard than a family-friendly tropical resort. Since hotels are open 24 hours a day, hotel housekeeping supervisors can find themselves working nights, holidays, and weekends.
Hotel housekeeping supervisors, a middle management position within the field of hospitality management reporting to senior hotel management, direct entry-level housekeeping staff. According to the National Bureau of Labor Statistics, the demand for lodging managers, which includes hotel housekeeping supervisors, is set to rise 6 percent through 2026.
Hotel Housekeeping Supervisor Duties and Responsibilities
2014 - Present
Crowne Plaza Hotel
Supervising, delegating and monitoring everyday housekeeping tasks across the entire hotel.
Ensuring all housekeeping activities are performed in compliance with hotel policy.
Assumed responsibility of inculcating all requisite techniques and skills of housekeeping staff.
Maintaining the quality of housekeeping activities with routine checks.
Developing and managing the housekeeping staff of a large hotel is a demanding job. In performing this important work, hotel housekeeping supervisors perform a variety of core tasks, such as the following:
Assign Guest Rooms and Common Areas to Housekeeping Staff
Hotel housekeeping supervisors are like a human switchboard. They create a schedule every day that shows who is assigned to clean which areas. It is updated throughout the day as guests check in and out.
Inspect Rooms and Common Areas for Cleanliness
Hotel housekeeping supervisors are responsible for inspecting the work of housekeeping staff to make sure it meets hotel standards.
Hire, Train, and Discipline Housekeeping Staff
Part of this job involves human resource tasks. Hotel housekeeping supervisors are responsible for sitting in on interviews with housekeeping candidates and training new staff on the hotel’s specific standards and policies. It also involves disciplining underperforming or insubordinate employees.
Order Cleaning Supplies
Hotel housekeeping supervisors have to regularly check supply levels to make sure the establishment never runs out of essential cleaning supplies. They also place orders for new cleaning equipment, such as vacuums, laundry machines, and carpet cleaners.
Create Employee Schedules
Hotel housekeeping supervisors create employee schedules, which can be a difficult task at a large hotel with dozens of housekeeping staff to manage.
Give Regular Reports to Senior Hotel Management
Hotel housekeeping supervisors keep senior hotel management in the loop on any major issues, such as room damages or extreme custodial situations.
Hotel Housekeeping Supervisor Skills
Substantial experience in supervising housekeeping staff in a resort environment.
Operational knowledge of housekeeping cleaning equipment and inventory and safety hazards.
Profound knowledge of hotel policy and compliance rules.
Proficient in Marriot Standard Operating Procedure, English and Spanish.
Being a successful hotel housekeeping supervisor takes a blend of custodial knowledge and leadership capabilities—a housekeeping staff is only as effective as its leader. They must take personal responsibility for the cleanliness of each guest room and lead from the front to set a good example for their staff. A strong personality and excellent communication skills are essential. Other qualities that hiring managers like to see when interviewing for hotel housekeeping supervisor positions include:
- Evaluating potential housekeeping staff candidates and making hiring decisions with the input of senior hotel management
- Having a strong attention to detail, organizational skills, and an obsession with cleanliness
- Performing well in a sometimes chaotic and fast-paced environment
- Training new housekeeping staff based on hotel policies and standard
- Creating weekly shift schedules and daily assignment schedules
- Disciplining or coaching employees as necessary
Hotel Housekeeping Tools of the Trade
- Timekeeping software and spreadsheets – used to create weekly shift schedules for all housekeeping staff
- Standard Cleaning Equipment – this includes items such as vacuums, carpet cleaners, dryers, and washers
Hotel Housekeeping Supervisor Education and Training
Hotel housekeeping supervisors usually need entry-level housekeeping experience. They don’t need any more education than a high school diploma, though many establishments prefer candidates who have at least an associate’s degree in hospitality management. Hotel housekeeping supervisors learn how to be managers through on-the-job mentorship.
Hotel Housekeeping Supervisor Salary
According to Glassdoor, the national average salary for hotel housekeeping supervisors is $39,153. Those at the top of the scale make $54,000, while those at the bottom make $29,000.
Hotel Housekeeping Supervisor Resources
The following list of resources was put together for those who want to further explore a career in hospitality management:
International Executive Housekeeping Association – This organization is dedicated to advancing the working conditions and career opportunities of housekeeping professionals worldwide. One of the best features it offers members is its continuing education certification programs, which include a registered executive housekeeper and certified executive housekeeper certification. The qualifications and preparation material for these programs are listed on the website.
Hospitality Net – Hospitality Net is one of the oldest and most respected digital hospitality publications. It is updated daily with articles on all kinds of hospitality topics, including those relevant to hotel housekeeping supervisors.
Managing When No One Wants to Work: Leadership Lessons from an Executive Housekeeper – It is tough to motivate people to do work that involves cleaning toilets and soiled sheets. This book gives leadership advice that is battle-tested by an actual hotel housekeeping supervisor.
First-line Supervisor of Housekeeping and Janitorial Workers Career – This technical career book gives readers a step-by-step breakdown of the skills and abilities necessary to be a hotel housekeeping supervisor.
Perfect Phrases for Managers and Supervisors – This book is the perfect tool for supervisors wanting to improve their level of communication with their employees.
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