Front Desk Medical Receptionist Resume Examples

Front Desk Medical Receptionists work in healthcare institutions and are responsible for greeting patients and performing clerical tasks. Duties described in a typical Front Desk Medical Receptionist Sample are taking phone calls, gathering patient information, helping patients fill in forms, keeping the reception area clean and organized, and handling medical inventories. Essential qualifications for the job are courtesy, communication abilities, working under pressure, attention to details, and computer literacy. Based on our resume samples, those seeking to work at the front desk of a medical institution do not need extensive formal education. A high school diploma is usually sufficient.

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Front Desk Medical Receptionist Resume Samples

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0-5 years of experience

Managed reception and office duties for fast-paced facility with minor emergency services care.

Responsible for daily bank deposits, collection of copays, and cash flow tracking.
Trained new staff and ensured adherence to office policies.
Authorized treatment for workers' compensation claims and processed conditional physicals and alcohol/drug screenings for employment in a timely manner.
Provided interpretation services to three departments.

6-10 years of experience

Greeted patients, reviewed demographics, copied insurance cards, collected copays

Individually ran front desk of a four physician primary care office
Answered insurance, prescription and billing questions
Acted as liaison and triaged between physician and patient walk in, wanting immediate appointment
Organized and pulled charts for next day schedule, end of day added copays by individual physician
Ran end day credit card batches
Trained on and used ALLSCRIPT/SSIMED electronic medical records program for five months

0-5 years of experience

Duties: Opened the office at the designated time and had front desk activities fully operational by the start of the business day, greet/welcome patients & visitors, registered patients in/out.

Responsible for scheduling appointments, kept patient's information updated in computer at all times, performed other clerical duties as needed.
Duties: Worked for Clients in their homes, provided companionship and showed compassionate.
Performed meals and lite housekeeping duties, assisted clients with making and keeping appointments.

0-5 years of experience

Developed good process by typing/addressing letters and envelopes, completing reports, and inputting data into the administrative database.

Achieved effective work in a team as well as independently
Successfully received and answered information about the patients medical insurance
Managed answering more than one phone lines and responded to email or fax inquiries
Verified the insurance eligibility and health care coverage of the patients before services are provided.

0-5 years of experience

Provided services in the front office for a fast paced, 14 provider OBGYN office

Answered phones, triaged calls
Verified and sent prescriptions via EMR to pharmacies
Checked in and checked out patients and schedule appointments
Scheduled special procedures as needed for outpatient or inpatient facilities
Entered patient demographics and insurance using NextGeN (EMR system)
Collected copays and balances and balanced ledger at the end of day

0-5 years of experience

Maintained office supplies and forms necessary to fulfill front desk activities

Scheduled appointments with patients in accordance with established procedures
Answered telephone calls in a professional and courteous manner
Received and conveyed messages in writing, electronically, and verbally

0-5 years of experience

Exhibit excellent customer service skills for internal and external customers in a professional manner.

Efficiently checking in patients in Adult Internal Medicine, Pediatric, OB/Gyn and Social Services Dept.
Ensures the complete accurate registration of inpatients and outpatients biographical and financial data.
Scheduled appointments in efficient and timely manner, buy answering incoming calls and patients in person
Daily Reconciliation accurately on a daily basis buy running charges, credit cards and balance money and post checks.
Reviewed and interpret patients' account to help them understand their liability.
Update demographic and insurance information to ensure appropriate and timely claims processing and patient billing.

0-5 years of experience

Answered all incoming calls and routed to appropriate personnel.

Greeted new and existing patients visiting the clinic and scheduled appointments and transportation for patients.
Responsible for verifying insurance and co-payments through PM and Electronic Medical Record.
Prepared and maintained patients medical charts.
Provided customer service to existing patients with questions of insurance, referrals, clinic locations, and prescription refills.

0-5 years of experience

Registered new and current patients according to agency protocols, determining the financial status of patients and their eligibility for hospital services

Organized and maintained medical forms and office stationary required for front desk activities
Greeted patients and agency visitors, directing all people to the appropriate locations and services
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
Scheduled appointments for patients according to established procedures
Contacted insurance companies regarding benefits and eligibility with various CPT codes
Typed medical letters according to the psychiatric diagnosis
Respected and maintained the privacy of agency clients, assuring client confidentiality at all times
Secured the building at the close of each working day and performed loss prevention activities

0-5 years of experience

Responsible for the daily front desk operations of one physician and two office staff.

Responsible for collections and reconciliation of daily co-pays and insurance checks.
Handle front desk computerized scheduling and health insurance records including
Registering patients according to practice protocols, determining the financial status of patients and their eligibility for medical services.
Answer to priority issues to make certain the timely referral of immediately required
Attained and organize on a daily basis, medical insurance information of patients

0-5 years of experience

Sole responsibility to perform the tasks of greeting patients and scheduling appointments for 3 doctors and 1 physicians assistant

Responsible for handling and managing the continuous flow of information in the health care center
Handle the tasks of organizing and maintaining medical forms and office stationary required for front desk activities
Perform responsibilities of registering patients by following the protocols of the organization
Confirmed all referrals were current and up to date
Responsible for checking and verifying the accuracy of medical record and insurance information of patient
Handle the tasks of preparing and maintaining patient's medical charts for an electronic chart system
Perform essential clerical tasks of faxing, e-mail and data entry

0-5 years of experience

Organizing protocol, giving my thoughts on the medical studies in meetings, sending medical papers to doctors offices, receiving mail and sending mail, laminating and other general office duties

Proficient in Microsoft Windows and the Office Suite: PowerPoint, Microsoft Word, Excel Spread sheets, charts, pivot tables, and data processing
Taking patients back to rooms and signing them in, took insurance and other patient relations
Organizing medical supplies, inventory integrity, and ordered supplies as needed
Setting up the nurse and RN meeting at local doctor offices, answering multiple phone lines and scheduling or handling client issues
Preparing the doctor equipment and notes before they arrive, offering refreshments to family and clients.
Observed and assisted when needed while taking blood and doing medical work on a client

0-5 years of experience

Provides a positive first line of communication between patient and provider for a fast-paced, growing practice with over 20 locations. Directly responsible for obtaining all patient information and entering it into network database. Efficient multitasking by answering phone calls, scheduling patients' follow-up visits, and sending in prescriptions.

Checks patients in and out and schedules referral appointments as needed
Ensures correct patient demographics are available for provider
Collects patient co-payments, deductibles and balances
Creates claims using ICD-9 and CPT codes
Verifies patient insurance eligibility though Availity, communicates with insurance agencies for any needed prior authorizations
Opens and closes office on a daily basis

0-5 years of experience

Responsible for handling and managing the continuous flow of information in the health care center

Handle the tasks of organizing and maintaining medical forms and office stationary required for front desk activities
Perform responsibilities of registering patients by following the protocols of the organization
Responsible for checking and verifying the accuracy of medical record and insurance information of patient
Handle the tasks of preparing and maintaining patient's medical charts
Perform essential clerical tasks like faxing, e-mail, and data entry

0-5 years of experience

Managed the medical front desk in areas of manual and computerized scheduling, billing and medical/insurance records management, including major carriers and Medicaid
Performed X-Ray procedures for patients, effectively communicated and recorded test results
Communicated with physicians and medical support staff to determine the need for patient services
Operated office machines, such as photocopiers and scanners, facsimile machines, voicemail system and personal computers

0-5 years of experience

Manage all incoming patients and calls, answering multi-line phones; demanding strong communication skills and knowledge of medical terminology

Office administration including scheduling, filing, patient registration and documentation
Proficient in computerized patient scheduling system
Complete referrals, obtain prior authorizations, and verify eligibility when necessary
Support all other urgent office needs such as blood work entry, patient assistance and follow-up

0-5 years of experience

Obtain revenue by verifying/collecting patient charges, controlling credit extended to patients; expediting third-party claims

Ensure availability of treatment information by filing, retrieving, updating patient records, while protecting patients' rights
Responsible for providing high quality reception and secretarial services to all parties
Manipulate and maintain supplies/equipment
Maintain medical records, personal, and financial information in a multi-physician
Must try to possess: outgoing personality, dependability, attention to detail, flexibility,
Data entry of medical coding, appointment scheduling, and referral information

10+ years of experience

Responsible for welcoming patients and checking in/out patients for appointments for office visits.

Handle incoming calls and respond to queries in a warm professional manner
Perform responsibilities of maintaining and updating patients insurance and demographic information in the system
Communicate with billing department to gather information on current patients accounts
Responsible for collecting payments from patient's by following the insurance guidelines
Perform the tasks of verifying appointments/insurance for patients prior to their appointment
Scheduling patients for diagnostic procedures as well as obtaining authorization from insurance
Assist back office calling in refills, setting up patients with DME, and sleep studies.

0-5 years of experience

Welcome patients as they contact the center personally Or by the telephone, and explain the services available, payment categories and billing procedures

Collect deposits or co-pays prior to the patient being seen by the provider per established policies and procedures
Inform patients of their outstanding balance, collect said balance and issue cash receipt
Work closely with medical, dental, and nursing staff to assure smooth patient flow and cut down on waiting time
Respect and maintain privacy of agency clients, assuring client confidentiality at all times.
Scheduled appointments for patients according to established procedures.

0-5 years of experience

Currently working at a health care facility in a fast paced environment where responsibilities include managing and continuous flow of information of: greeting patients, scheduling appointments, and answering phones.

Organizing, maintaining medical forms and patient's charts.
Performing responsibilities of registering patients, posting procedures, collecting fees by following protocols of the health center.
Checking and verifying the accuracy of medical record and the health center.
Working as a team player with the medical professionals of behavioral health, dental, medical, and the health support staff.

0-5 years of experience

Responsible for welcoming patients and checking in patients for appointments
Handle incoming calls for seven Specialty Physicians and respond to queries in a warm and professional manner
Perform responsibilities of maintaining and updating patient's insurance and demographic information in the system
Pull patient charts for 5 Physicians for following business day
Responsible for collecting payments from patient's by following the insurance guidelines
Perform the tasks of receiving and distributing mails and faxes on a daily basis as well as all other general clerical duties

0-5 years of experience

Checked in patients, prepared charts, pulled and filed charts

Answered multi-line phone system
Escorted patients to physical therapy rooms and to Doctors room
Translated for the provider on several occasions
Called patients to remind them of their upcoming appointments, scheduled appointments
Typed, faxed and copied documents, organized and sorted bills, opened and closed the clinic

0-5 years of experience

Checked in patients and performed basic and daily functions of a medical receptionist. i.e.: scheduling appointments, answer multi-line phone system, forward and take messages, filing, responding in a timely manner to emails and staff messages, working directly with outside hospitals to coordinate surgery.
Verified patient insurance eligibility and claims status.
Processed referrals.
Checked out patients and collected co-pays.
Maintained a clean and welcoming physical environment of the reception area.

0-5 years of experience

Performed Receptionist and Clerical duties
Received patients for daily appointments
Confirmed and scheduled appointments
Maintained medical records
Assisted nurse with Triaging

0-5 years of experience

Bi-lingual Communicator with excellent organizational, time management, and follow through skills.
Process and average of 500 patients on a weekly basis for a fast-paced general practice.
Maintain open lines of communication between patients, physician, staff, and laboratory personnel.
Scheduled patients medical screenings and following up to obtain results.
Spanish translator for physician and patients.

6-10 years of experience

Responsible for handling all aspects of checking patients in and out, scheduling appointments, and collecting insurance co-payments and referrals in a fast paced medical environment.

Daily correspondence with hospitals and primary care physician offices in order to obtain insurance referrals, labs, and post operative reports.
Established relationships with physicians and medical staff in order to ensure complete and proper patient care.
Microsoft Word, PowerPoint, and Excel
All Meds Practice Management EMR software
Type 45-50 wpm

0-5 years of experience

Job responsibilities include Welcoming and greeting all patients and visitors, in person or over the phones.

Answers the phone while maintaining a polite, consistent phone manner using proper
Responsible for keeping the reception area clean and organized
Registers new patients and updates existing patient demographics by collecting patient
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
Responds to patients', prospective patients, and visitor inquiries in a courteous manner
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing
Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.

0-5 years of experience

Perform the tasks of greeting patients and scheduling appointments

Responsible for handling and managing the continuous flow of information in the health care centre
Handle the tasks of organizing and maintaining medical forms and office stationary required for front desk activities
Perform responsibilities of registering patients by following the protocols of the organization
Responsible for checking and verifying the accuracy of medical record and insurance information of patient
Handle the tasks of preparing and maintaining patient's medical charts
Perform essential clerical tasks like faxing, e-mail, and data entry

0-5 years of experience

Greeted Patient-Answered Phones-Scheduled Patients
Ensured accurate and thorough documentation and completion of all necessary paperwork
Provided and collected all necessary HIPAA documentation from patients.
Followed all HIPAA compliance, privacy and confidentiality standards accurately.
Kept patients, technologist and/or managers informed with regard to patient flow.
Performed professionally in difficult patient patient/referring physician situations.
Collected co and self pays and performed settlement at the end of the business day.
Handled all monetary transactions and experienced with the MYSIS System.

6-10 years of experience

Perform the tasks of greeting patients and scheduling appointments

Responsible for handling and managing the continuous flow of information in the health care center
Handle the tasks of organizing and maintaining medical forms and office stationary required for front desk activities
Perform responsibilities of registering patients by following the protocols of the organization
Responsible for checking and verifying the accuracy of medical record and insurance information of patient
Handle the tasks of preparing and maintaining patient's medical charts
Perform essential clerical tasks like faxing, e-mail, and data entry

0-5 years of experience

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider and medical assistant of patients arrival
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents

0-5 years of experience

Check in patient, verify and update necessary information in computer system and on patient forms.

Review and collect insurance information, calculate charges and collect payments.
Monitor provider's schedules. Problem solve as much in advance as possible, rescheduling needs
Answer telephones, screen and route calls to appropriate destination.
Work closely with medical staff.
Prepare encounter forms for use during health care visit.
Indentify incoming patients with acute needs and immediate notify medical staff of the concerns.
Greet patients and visitors in a prompt, courteous and helpful manner.
Make reminder calls of upcoming appointments.

0-5 years of experience

First point of contact for patients coming into the office for appointments.

Schedule all appointments, obtaining all pertinent information (i.e.: demographics, insurance information).
Updating all information in the existing patient file or making a new patient file. Verifying and updating all insurance information.
Collect copayments.
Obtain authorizations for surgeries, and/or referrals for office visits.
Call patients to confirm scheduled appointments.
Make sure files are prepared for scheduled appointments.
Take messages and promptly give to either the doctor or Medical Assistant.

0-5 years of experience

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software
applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Complete insurance or other claim forms.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Maintain medical records, technical library, or correspondence files.
File and maintain records.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Show patients to examination rooms and prepare them for the physician.
Schedule appointments for patients.

0-5 years of experience

Greets patients by phone and in person. First point of contact. Follows procedures.

Maintains safe and clean reception area.
Prints daily schedule for each therapist, pulls patient flow sheets for following day, checks the fax machine for authorizations and prescriptions.
Pulls flow sheets for any authorizations that came in for the Authorization Associate to review and makes sure all new patient packets are complete and ready for the following day,
Collects and posts copays, prepares patient invoices, reviews the schedule to see who needs appointments, schedules patients when they come in, files no longer needed flow sheets of patients who already came in for the day.
Handles cancellations, scans new patient paperwork such as authorizations and prescriptions, prints the patient issue report to see if any important information is missing from the patient's chart in Clinicient (E.M.R)
Corrects any issues found in the patient issue report, batches out credit card machine, prints out charge review report for clinical director, prints journal report and balances out money for the day of copays and supply charges.

10+ years of experience

Performing administrative duties that allowed physicians to focus on the health concerns of their patients. These duties consist of answering phones, verifying patients insurance, collecting money for copayments, referrals, scheduling appointments, maintaining medical records, billing and bookkeeping.

Taking patients medical history and vital signs in addition to performing venipuncture's, injections and other diagnostic procedures such as EKGs and urinalysis.
Preparing patients exam rooms.
Assisting physicians with patient prescriptions which entail calling in refills and new medications for the patients.
As the Senior Medical Assistant, I assume duties and responsibilities within the office above that of the typical medical assistant.

0-5 years of experience

Answered all incoming calls and respond to inquiries in a warm and professional manner.

Responsible for Checking in patients and maintaining or updating patients insurance.
Communicate with bookkeeping staff to gather information on current patient accounts.
Responsible for collecting payments from patients by following the insurance guidelines.

0-5 years of experience

Scheduled and confirmed patients appointments

Checked in patients, collected all personal, medical, and insurance information
Inputed all patient information into computer database
Provided secretarial services such as copying, faxing, filing, sorting mail, etc.
Verified insurance eligibility and benefits on patients.

0-5 years of experience

Perform the task of greeting patients and scheduling appointment

Responsible for checking and verifying the accuracy of medical record and insurance information of patient
Perform the essential clerical task like faxing, email, and data entry
Scheduled MRI/XRAY Appointments
Set up appointments with 4 other doctors: Neurologist/ Orthopedic/ Pain Management / Acupuncturist

0-5 years of experience

Answered practice phones, takes messages, directs and transfers calls and provides information to patients, other practices and ancillary service providers.
Provided information to patients on practice services gives directions and directs patients to assigned areas and other locations upon request.
Scheduled appointments for new and returning patients. Actively views providers schedules to insure proper patient flow.
Pulled charts and prepared encounter forms.
Entered patient information into computer including demographics, and insurance coverage.
Obtained patient signature on necessary documents.
Copied and updated patient insurance identification cards.
Assembled new patient charts.
Checks in patients upon arrival in the practice.
Performed other related duties incidental to the work described herein.

0-5 years of experience

Performed the tasks of greeting patients and scheduling appointments

handled the tasks of organizing and maintaining medical forms and office stationary required for front desk activities
Performed responsibilities of registering patients by following the protocols of the organization
Responsible for checking and verifying the accuracy of medical record and insurance information of patient
Handled the tasks of preparing and maintaining patient's medical charts
Performed essential clerical tasks like faxing, e-mail, and data entry