Clinical Support Specialist
Identified and resolved clinical software documentation issues using various software applications. Successfully worked closely with clients to ensure ongoing solution support.
- Assisted healthcare clients with clinical questions pertaining to federal guidelines via telephone support to ensure agencies met government deadlines by 100%.
- Interacted with customers via computer assistance to troubleshoot software issues which resulted in a 80% increased one call client resolution.
- Tracked and documented inbound client assessments concerns to ensure timely and efficient plan of care problem solving, which lead to 100% daily case closure rate.
- Partnered with clients to provide ongoing solution support, tailored to meet their needs, leading to 20% increased satisfaction score on customer satisfaction survey.
- Consulted with clients on utilizing specific software solutions benefits, that ensured a natural workflow process to providers that significantly saved the agency time and money.