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Clinical Support Specialist Resume Samples
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0-5 years of experience
Identified and resolved clinical software documentation issues using various software applications. Successfully worked closely with clients to ensure ongoing solution support.
- Assisted healthcare clients with clinical questions pertaining to federal guidelines via telephone support to ensure agencies met government deadlines by 100%.
- Interacted with customers via computer assistance to troubleshoot software issues which resulted in a 80% increased one call client resolution.
- Tracked and documented inbound client assessments concerns to ensure timely and efficient plan of care problem solving, which lead to 100% daily case closure rate.
- Partnered with clients to provide ongoing solution support, tailored to meet their needs, leading to 20% increased satisfaction score on customer satisfaction survey.
- Consulted with clients on utilizing specific software solutions benefits, that ensured a natural workflow process to providers that significantly saved the agency time and money.
0-5 years of experience
- Provided comprehensive and direct clinical support services based upon client needs; including, behavioral management strategies to children and families, family education and support, crisis intervention, life skills, social skills, and emotional stability.
- Developed and implemented goals and strategies to assists clients in various life and trauma stages as it relates to their treatment progress.
- Maintained mandatory paperwork and reports identifying goals, progress, strengths and needs in accordance to program guidelines and procedures; including, funding sources and licensing standards.
0-5 years of experience
Remote Clinical Customer Support
- Connect with the community and plan development programs
- Plan, implement, and coordinate health and educational programs
- Counseling recovered drug dependency adults & youth
- Arrange training programs for gaining education & employment skills
- Assisted in admissions, intake and outreach programs undertaken by the organization
6-10 years of experience
- Track Labs and determine if lab results are in normal range and, if they are out of range, make sure that the pharmacist is aware of the out of range results.
- Responsible for tracking patient supplies and coordinated deliveries for patients on a rotating schedule. Follow up on Authorizations. Data entry including but not limited to entering in prescriptions and shipping confirmation. Also conduct audits as requested for lead time reporting, delivery ticket accuracy and discharge reports.
- Occasionally help in the pharmacy by pulling drugs for the compounding technicians, and label and baggage the compounded drugs.
- Occasionally help out the warehouse by pulling delivery slip items and boxing for shipping to the patient’s homes.
- Train new employees on CSS job and responsibilities.
0-5 years of experience
- Greeting, scheduling and rooming patients in a timely manner for their appointments
- Preparing and organizing exam rooms
- Prepping patients for various tests and exams
- Updating patient medical health record online
- Handle doctor calls and paperwork including prior authorizations
0-5 years of experience
- Maintains a professional yet positive approach while interacting with numerous patients daily.
- Performs an array of clerical duties to assure successful operation of the rehabilitation department such as faxing documentation to the appropriate provider, scanning documentation into electronic health records system, handling file maintenance, relaying information to the appropriate staff member, responding to patient inquires in an appropriate timely manner, processing mail, and ordering supplies.
- Maintains clinical files and documents according to professional standards.
- Gathers patient demographic information, schedules evaluation and treatment appointments.
0-5 years of experience
- Manage routine associate situations
- Develop team goals and manage them for results
- Provide one-on-one end user support at client locations to perform high level Cerner solutions task
- Identify and surface process, workflow and technical questions to appropriate project team members
- Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution
- Provide feedback to appropriate stakeholders on system adoption and utilization
- Execute system adoption and optimization plan for client based on utilization data and targeted outcomes
- Provide first line investigation and resolution of client problems received via phone, ticket or other electronic means
- Triage and escalate issue by using applicable monitoring and troubleshooting tools
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
