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Patient Service Associate Resume Examples

Patient Service Associates help patients to access medical services and make sure they enjoy a high level of satisfaction. Essential job duties of a Patient Service Associate are greeting patients, taking phone calls, referring patients to appropriate medical staff, making appointments, handling billing activities, collecting payments, and reporting to managers. Resume examples for Patient Service Associate should highlight skills like customer service, knowledge of medical services, problem solving, office equipment familiarity, and computer competences. Recruiters select resumes mentioning training in health information management or a similar field.

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Patient Service Associate Resume Samples

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Candidate Info

4

years in workforce

2

years at this job

Patient Service Associate

Provides patient services.

Checking patients in and out for their appointments.
Scheduling patients for MRI, physical therapy, orthopedic doctor, follow up appointments.
Collect co pays and other payments the patient owes.
Responsible for adding insurances and providing patient with co pay amounts and other payments.
Responsible for making appointments and arriving the athletes for the athletic trainers. Also, making sure the athletes sign the appropriate paper work for maestro care.

Candidate Info

8

years in workforce

2

years at this job

HS

High School Diploma

Patient Service Associate

Key patient insurance information, demographics, payment type, and billing

Identify and collect co-pays, previous balances, if any, and reconcile patient payments received to record on receipt journal
Review all billings sheets to ensure they contain necessary information needed to create a claim
Answer telephones using correct telephone etiquette at all times, recording messages, handling questions, and transferring incoming calls appropriately

Candidate Info

32

years in workforce

2

years at this job

HS

High School Diploma

Patient Service Associate

Provide check in and check out services to patients.

Schedule new and return visits.
Maintain and update appointment schedules based on change in availability of medical staff.
Collect cash and credit card payments from patients using established guidelines.
Determine the necessity within guidelines for immediate attention conditions.
Assist with scheduling patient referrals and orders.
Reconcile clinic cash collections daily.
Provide phone coverage for call center in clinical area.
Instruct patients on preparations needed for appointments.
Reminder calls for upcoming appointments.

Candidate Info

4

years in workforce

3

years at this job

BA

Computer Forensics

Business

Medical

Patient Service Associate

Answer telephones upbeat attitude
Triage phone calls, make follow up calls to patients and doctor offices
Make patients charts, document
Updated case managers and doctors on patients
Assist nurse with patients, reports, medication ordering, etc.
File patient paper work
Keep confidentially of patients
Verify if patients have active insurance
Keep the office clean and neat

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