Manage 30-person spa, including interviewing, hiring, coaching, and training staff of sales associates, assistant managers, and massage therapists. Maintain inventory of office and spa supplies. Provide weekly reports to corporate management regarding all staffing, customer service and store operation issues and resolutions. Developed schedule for sales associates and massage therapists. Handled accounts payable and accounts receivable, including doing biweekly payroll.
- Sales Maintained a minimum of 35% membership sales as a store average. (15% above the company set standard of 20%). Increased overall store revenue by 20% within initial 90 days, through gift card sales, membership sales, and up-selling clients with add-on services. Maximized appointment availability in the store after a two week period and increased massage numbers by 50%.
- Leadership Lead frequent store meetings to promote teamwork and communicate company policies.
- Marketing Developed and maintained relationships with surrounding businesses for cross-marketing opportunities. Distributed marketing materials to local businesses to promote awareness of the store. Kept up with Spas social media. Kept good relations with local vendors.
- Customer Service Introduced facials as new service offering. Hired estheticians, controlled back bar inventory, kept list of client requests for facials, wrote instruction manual with scripting for optimum sales for estheticians to use during sessions.