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10+ years of experience
Managed staff of four with full customer accessibility. Trained on ADP and Reynolds and Reynolds software.
- Developed tiered pricing system that increased monthly wholesale percentage from 19% to approximately 22%, maximized profit margins, and motivated customers to buy based on incentives.
- Cut time necessary to file claims from over a week to a maximum of two days and decreased loss and shrinkage by minimizing return process.
- Reduced inflated inventory costs and decreased obsolescence by establishing ongoing inventory counts.
- Minimized net cost of wholesale business and increased deliveries by instituting fair delivery fee which was split between the company and subcontracted drivers.
0-5 years of experience
Supervised and trained 25 Engineman in operation, maintenance, repair and quality assurance of reactor auxiliaries' division four diesel generators and reactor safety systems for two A4W nuclear reactors. As Work Center Supervisor verified procedures, validated maintenance practices and provided on-site supervision and post completion verification.
- Improved scheduled maintenance completion rate from 82% to 100%.
- Safely executed over 2,000 maintenance/repair items, from identification through planning, execution and completion during deployment during Operation Enduring Freedom, Operation Iraqi Freedom, and Operation Red Dawn.
- Ordered, tracked and inventoried tools, parts and materials used for corrective and preventative while operating within a budget.
- Created technical work packages to include detailed engineering blue prints, parts required and estimated total man hours for diesel engine and auxiliary system over-hauls. Coordinated work actions amongst multiple entities to include ship's force and outside work activity.
- Provided over 400 hours of off-duty time training junior sailors in becoming knowledgeable maintenance technicians, and system experts.
- Commended by Commanding Officer, and strike group Admiral for work ethic, leadership skills, and accomplishing tasks on time with no rework.
- Awarded Admiral's Flag Letter of Commendation, Navy/Marine Corp Achievement Medal.
0-5 years of experience
Responsible for operating two profitable and efficient parts departments for General Motors and Ford while realizing objectives through the use of proper purchasing procedures, inventory controls, staff utilization, security, pricing, merchandising, and excellent customer service.
- Recognized by dealer principal for outstanding performance by increasing margin percentages from a consistent ten year average of 22% to over 54% by managing product costs.
- Co-developed with Fixed Operations Director an outside sales wholesale division that directly aided in the highest sales volume months the company has ever recorded.
- Department awarded #1 in customer satisfaction in southeast by manufacturer.
0-5 years of experience
Oversaw the spare parts inventories for all Vending, Cooler, and Fountain equipment.
- Served as an independent auditor for the monthly physical inventory of all asset equipment and assist in reconciliation to the host system.
- Prepared and distributed monthly KBI reports for all functional areas of the service department.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine parts actually needed.
- Developed and implemented use of Division Intranet for distribution of and access to monthly KBI reports.
0-5 years of experience
Analyze current stock and develop a program of right-sizing the inventory to better utilize inventory budget.
- Meet with suppliers and discuss the return of unused products at prices fair to both parties to recoup wasted dollars.
- Rearrange current parts department to better serve the changing trends in both the shop and walk-in customers.
- Recouped over 125K in lost monies due to poor inventory controls
- Increased retail parts sales by utilizing customers purchase history and prepare a comprehensive package of parts for individual customers at a discounted price while utilizing ordering strategies to best capitalize on profit but also make the packages attractive to customers.
- Research and implement changes to the mobile service fleet to ensure the right parts diversity is accomplished and maintained with the correct stocking levels to better serve our customers while reducing restocking down time.
- Implemented changes at the branch that corporate recognized and migrated those changes throughout all branches.
0-5 years of experience
Managed the daily operations of the parts department in a fast-paced, high volume automotive dealership
- Planned, organized and delegated daily responsibilities to a ten person parts team
- Developed and implemented a perpetual inventory system to achieve high customer satisfaction levels
- Coached, guided, and encouraged employees to exceed company sales goals
- Attained Toyota's highest parts operations certification status- Master Parts Professional
10+ years of experience
Led team in business operations by increasing solicited customers.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Managed store inventory and kept optimal stocking levels.
- Reduced customer turnover and wait time by 20%.
- Effectively trained and supervised employees within sales support and ADP Systems.
- Responsible for processing claims, shortages, damaged goods, back orders, core returns, and overages.
- Created an aesthetic show room to draw in customers.
0-5 years of experience
Managed all day-to-day parts operations with a staff of three at this high volume dealership.
- Maintained / improved inventory churn while reducing inventory overhead and obsolete parts.
- Oversaw department finances (Accounts Payable, Accounts Receivable).
- Hired and trained staff; interacted with vendors to purchase supplies.
0-5 years of experience
Coordinated office documentation as it pertained to the parts and accessories department
- Responsible for placing P&A orders according to the corporate guidelines and Lightspeed buying guide
- Managed staff of five
- Maintained the highest personal sales and gross profit for the term of my employment
- Trained and mentored all new in hires in parts and accessories
- Assisted the parts manager with special projects
6-10 years of experience
Consistently exceeded job performance goals during tenure or employment.
- Promoted to Fleet Manager and Truck Champion for Toyota brand within three months of hire.
- Chosen to serve as Event Coordinator for special occasions because of outstanding results-achieved.
- Fostered and developed a positive rapport with customers to gain their trust, confidence and respect.
- Displayed stellar attention to detail to examine the condition of merchandise and ensure it appeared as advertised, both in terms of functionality and price.
0-5 years of experience
Directed all aspects of parts department operations in a specialized repair shop providing specialty parts specific to the petroleum industry.
- Maintained profitability and productivity of parts operations through effective inventory control procedures and purchasing of specialized parts.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Worked directly with Service Department to provide parts needed to complete repairs.
0-5 years of experience
Directed all aspects of parts department operations in a specialized repair shop providing specialty parts specific to the petroleum industry.
- Maintained profitability and productivity of parts operations through effective inventory control procedures and purchasing of specialized parts.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Worked directly with Service Department to provide parts needed to complete repairs.
0-5 years of experience
Handled the tasks of analyzing sales, expenses and inventory monthly to achieve goals of profit
- Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance
- Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards
- Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.
- Ensures that the same high level of quality service is provided to internal and outside dealership customers
0-5 years of experience
Restructured dysfunctional department into a profitable department with consistent gross profit margins
- Attend manager meetings and conduct weekly meetings for departments
- Handled the tasks of monitoring and supervising daily reports like DOC and sales productivity
- Acted as interim manager in the absence of the other managers, assumed all duties required of those departments
- Developed enforced and monitored set guidelines for working with customers to ensure customer satisfaction and was instrumental in the creation of the policies and procedures manual for all departments
0-5 years of experience
- Managed the parts department with a staff of two; handled all purchases and maintained
- Accurately executed all cycle returns, warranty returns and dealer-to-dealer transfers.
- Reconciled Chrysler monthly parts statements; maintained A/R and A/P.
- Participated at monthly staff meetings; promoted and sold auto body repair services.
0-5 years of experience
Supervised department responsible for providing parts for over 1,500 city vehicles which include Police, Fire, Sanitation, Water, Parks and Recreation. Vehicle makes included John Deere, Mack, International, American LaFrance, Peterbilt, Elgin, Volvo, GM White, GMC, Ford, Chevrolet, Chrysler, Dodge, and foreign manufacturers.
- Ensured the needs of the Service Department were being met.
- Handled all inter-office operations and corresponding paperwork.
- Managed purchasing and receiving of parts and supplies.
- Supervised and maintained an accurate up-to-date inventory management and control system.
- Maintained sufficient quantities of stock to support demand and acceptable inventory turn ratio.
- Successfully oversaw staff employees and administrative operations through decisive leadership and sound business practices.
0-5 years of experience
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Oversaw wholesale parts sales.
- Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations.
- Forecasted sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards.
- Supervised parts personnel and oversaw parts department operations.
- Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance
- Superior management skills. Utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.
- Expertise in the area of Warranty Administration and Stock Replenishment by working with the Service Manager and District Parts Manager for the manufacturer.
0-5 years of experience
Hired by owner in order to turnaround the departments profits from a negative to a positive which was accomplished in 10 months
- Hired, trained, and supervised all department staff employees
- Developed and distributed an annual and monthly budget report
- Handled all customer complaints in order to ensure maximum customer satisfaction
- Utilized IT and computer knowledge from working with Empire State Building to provide multiple documents for various tasks
- Facilitated the hiring of an outside sales representative in order to increase wholesale business
- Successfully completed various certification courses which included Parts Manager certification, Parts Operations, and Parts Wholesale
0-5 years of experience
Forecast inventory requirements, assessed risks, and purchased materials for a $2.2M profit center, significantly reducing transportation costs, carrying costs, capital investment in inventory, and inventory management costs.
- Presented methods and outcomes to parts managers and trained parts department personals in [company name].
- Increased order fill-rates from 60% to 95% during 2013-2014 years
- Relocated parts warehouse and re-established inventory system.
- Maintained strong relationships with dealers. For example, improved relationship with dealerships and increase tractor sales.
- Reduced order processing time by switching from daily to hourly projections
- Inventory level: keep inventory level above the safety stock level. Safety stock level was calculated based on yearly sales and monthly sales.
- Control over 20,000 items (Tractor parts)
- Maximize warehouse storage usage by organize warehouse from Fast moving to non-moving items
0-5 years of experience
Directed daily operations within the department including organizational management, wholesale and retail sales, business development, self-marketing, financial management.
- Consistently achieving superior sales through leadership planning and effective implementations
- Managed a team of 3. Trained my team on parts counter, the use of [company name], and keeping an accurate inventory while motivating and providing leadership
- Established close client relationships, evaluating regional trends, monitored sales performance, and maintained client service and satisfaction
- Well development management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives
0-5 years of experience
- Hire and retrain complete new staff.
- Turn a low profit parts department into a department that is ranked #1 in gross profit and % of gross within a nationwide 10 dealer group.
- Reduced idle inventory over 75% which increased monies for profitable part
- Yearly variance at time of inventory reduced to less than 1% from 35% from previous parts manager
10+ years of experience
Responsible for management of Wholesale Parts Department of high-volume Nissan dealer with sales of more that 5,000 units per year.
- During my tenure at [company name], involved in all departments of the business; hiring, training, marketing, merchandising, inventory control, controlling inventory obsolescence, purchasing and data entry.
- Started up a Wholesale Parts Department that grew from $75,000 to $287,000 per month.
- Coordinated delivery team of 6 drivers.
- Established and directed telemarketing and direct mail campaigns.
- Interacted with over 500 body shops; made onsite body shop visits to monitor work and cost efficiency.
- Instituted involvement with the trade associations MABA, AASP and CMAR to increase company knowledge and sponsorship of the automotive field.
- Became familiar with the functions of all departments; filled in for other managers when necessary.
0-5 years of experience
Managed parts department and staff including hiring and training
- Initiated and maintained business relationships with vendors and suppliers
- Responsible for purchasing and maintaining inventory control
- Provided customer services and sales support
- Managed reverse logistic processes
- Participated in company sponsored events such as tradeshows and promotional sales
10+ years of experience
Responsible for management of Wholesale Parts Department of high-volume Nissan dealer with sales of more that 5,000 units per year.
- During my tenure at [company name], involved in all departments of the business; hiring, training, marketing, merchandising, inventory control, controlling inventory obsolescence, purchasing and data entry.
- Started up a Wholesale Parts Department that grew from $75,000 to $287,000 per month.
- Coordinated delivery team of 6 drivers.
- Established and directed telemarketing and direct mail campaigns.
- Interacted with over 500 body shops; made onsite body shop visits to monitor work and cost efficiency.
- Instituted involvement with the trade associations MABA, AASP and CMAR to increase company knowledge and sponsorship of the automotive field.
- Became familiar with the functions of all departments; filled in for other managers when necessary.
6-10 years of experience
Researching, negotiating, purchasing, receiving and issuance of parts for a Trailer dealership and multiple-fleet organization.
- Set up fleet maintenance program, including customer, vendor and item masters, order points for parts, warranty schedules, etc.
- Set up parts inventory at a second, remote facility.
- Increased inventory turns from 1.77 to over six in a harsh, heavy duty truck parts market.
- Created departmental processes.
6-10 years of experience
Oversaw all staffing, managerial and inventory control responsibilities for over 30 parts department
employees.
- Coordinated with the service department to ensure timely turn-around on parts required for internal
- Attended vendor manager meetings and ongoing trainings to ensure most recent industry developments and best practices were always utilized within departmental operations.
- Performed market analysis and created monthly parts marketing campaigns and ideas to capitalize on current market trends.
- Managed a staff of employees which together achieved more than doubling previous total sales records.
- Increased company cash flow by managing obsolescence and true inventory turn ratio.
- Assisted the parts manager with all day to day department duties.
- Acted as final point of escalation in all parts department customer conflicts by executing the most
- Assisted Parts manager with all preparation for annual physical inventory.
- Assisted with numerous parts department warehouse duties including deliveries, shipping, receiving and stocking shelves.
0-5 years of experience
Analyzed sales, expenses and inventory monthly to achieve goals of profit
- Provided technical assistance to the employees of automobile parts
- Worked to ensure a timely turnaround of parts required for internal work orders
- Attended managers' meetings and conducted weekly meetings for the parts sales department
- Responsible for developing sales promotions for various automobile parts
- Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction
- Responsible for supervising stock order procedures
0-5 years of experience
- Managed fast growing parts department
- Coached and trained parts consultants
- Increased efficiency and performance monitoring
- Helped the company to achieve highest sales and profits in years
- Redesigned customer ordering processes to improve efficiency
0-5 years of experience
Daily duties to maintain new dealership Parts Department.
- Established relationships between suppliers and Parts Department.
- Hire, train, motivate, counsel, and monitor the performance of entire department
- Assed current process and implements solutions to improve and standardize process to continue streamlining business procedure.
- Established individual parts inventory levels and balance for maximum turn over.
- Monitored and adjust inventory to minimize obsolescence.
- Increased whole sale by 40%.
0-5 years of experience
Inventoried and organized parts room.
- Developed work flow process to reduce downtime.
- Used inventory management software to maintain parts inventory for all preventative maintenance.
- Planned and managed all outside contractors.
0-5 years of experience
- Served as the Automated Logistics Supervisor for an Equipment Transportation Company
- Played a vital role in the unit Reverse Cycle Maintenance program by assisting with the work
- Trained and supervised subordinates to maintain operation records as well as equipment
- Recognized with the Army Achievement Medal for receiving four commendable ratings for the unit during the Command Maintenance Evaluation Team Inspection.
6-10 years of experience
Developed and maintained vendor relations for commercial accounts.
- Assisted the store manager with ordering, maintaining inventory and sales floor appearance.
- Delivered parts ordered by commercial customers in a timely and professional manner.
- Supervised and trained new employees on store operations and assigned duties.
- Maintained customer satisfaction by assisting and searching for proper vehicle parts for customers and commercial vendors.
0-5 years of experience
Demonstrate equipment to customers and explain functioning of equipment.
- Monitored customer complaints and ensured resolution within company guidelines.
- Provided excellent customer services and ensured satisfaction of customers. Managed an inventory of parts for department and maintained correct records for same.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers'
6-10 years of experience
Managed the branch service, parts and sales teams to achieve sales growth, CLI / NPS, cost containment, productivity and profitability targets.
- Managed the automotive indirect sales effort for the branch and its territory.
- Managed the daily operational branch business by taking care of the customer needs while directing the employees in a manner that makes the branch profitable.
- Managed the branch service business including responsibility for shop profitability, technician utilization and maintaining customer satisfaction.
- Assessed and developed branch employee skill sets, including employee evaluation and team development.
- Monitored and managed the branch inventory including order processing, inventory turns, and customer fill rates, and logistics management, which includes negotiation of LTL rates or inbound and outbound parcels.
- Coached and mentored branch employees
- Maintained and monitored environmental and safety compliance for the branch.
- Managed the branch facilities daily care and maintenance needs.
6-10 years of experience
Supervised parts counter and warehouse staff of 12.
- Strived for superior customer service answering phone systems and solving customer issues.
- Coordinated battery service department and maintained full parts counter workload.
- Directed department purchasing and oversaw venders and contracts.
6-10 years of experience
Responsible for a $340,000 plus inventory assuring that it will turn 5-7 times a month.
- Keeping obsolescence below 3% on a monthly basis utilizing all returns available from the manufacturer and maintaining control over all special order parts.
- Working closely with the Service Department to make sure we are satisfying their needs.
- Developing monthly sales projections in collaboration with the Fixed-Ops Director and General Manager and doing everything possible to meet and exceed those projections.
- Oversee a staff of 7 employees including an Asst. Parts Manager, 2 counterman, a Shipping/Receiving clerk and 3 parts drivers.
- Responsible for all hiring and discipline of the Parts Department employees.
- Calculating and ordering all parts for stock and special orders.
- Handling all of the returns to the manufacturer including cores and damaged parts.
6-10 years of experience
Hired as a counterman and promoted to Manager
- Provided customers with outstanding service
- Trained new employees according to standard operating procedures
- Maintained online store
- Handled marketing on NASOIC forum
- Performed all return types including 45 day, obsolescence, core, and warranty
0-5 years of experience
Maintained inventory levels that resulted in maximum production.
- Performed weekly cycle counts with 99% - 100% accuracy.
- Purchased parts for lowest possible price, without sacrificing quality.
- Managed daily shipping and receiving functions.
0-5 years of experience
Handled the task of checking in, labeling, storing and organization of numerous parts shipments throughout the day.
- Performed a thorough quality control check on every part received.
- Contacted various dealers/vendors to order parts necessary to make repairs.
- Utilized internal computer system to invoice parts for billing purposes.
- Responsible for returning damaged/unnecessary parts back to specific vendors in a timely fashion to ensure billing accuracy.
- Assisted the shop manager with writing minor body damage estimates.
6-10 years of experience
Responsible for supervision of both the Maintenance Clerk/AP person at Downtown Dash 6 and Parts Clerk at LADOT Dash 1-2
- Responsible for stocking, maintaining & supervising inventory of Maintenance Parts room (monthly cycle count), as well as keeping the inventory cost within limit
- Negotiates parts/supplies pricing, place orders & issue Purchase Order (PO) numbers for parts & various shop supplies
- Assist Maintenance Manager in ensuring that the Maintenance department stays within budget
- Process work orders and invoices in RTA in a consistent, timely manner
- Process various reports: EOP, Accruals, Environmental Tier II etc.
- Daily fuel and mileage entry into RTA & import into TransTrack system
0-5 years of experience
Manage parts inventory for a large independent Mercedes-Benz repair facility with an inventory of new and used
parts exceeding $70,000.
- Coordinate parts requirements for five technicians and retail customers.
- Negotiate price and delivery of parts from vendors.
- Administer monthly inventory counts and reconcile discrepancies
- Develop wholesale parts business with local shops.
0-5 years of experience
Oversee and coordinate schedules for 30 employees
- Manage almost $2MM in inventory
- Manage and inspire Sales Manager and 4 outside sales people
- Raise average monthly sales from $1.2MM to over $1.7MM average in two years
- Create and enforce policies and procedures for general parts operations and deliveries
- Work with vendors/manufacturers to negotiate pricing on large volume purchases. i.e., Truckload deals.
0-5 years of experience
Entering information from invoices into system to keep track of incoming parts and keeping inventory levels accurate.
- Efficiently managing approximately $160K of inventory for Pepsi's entire fleet of trucks and trailers.
- Processing numerous invoices daily to assure payments are being made by Accounts department.
- Managing incoming inventory based on a monthly budget determined by fleet manager.
- Creating several reports on Microsoft Excel to determine efficiency in the parts department.
0-5 years of experience
Work with dealership ordering parts for the vehicles being repaired.
- Research for part for better prices and faster delivery.
- Manage the financials for parts bought and returned.
- Input data to the system when parts are order and receive.
- Doing monthly financial reports about the parts department sometimes being over $150,000 in parts bought.
- Working as the only parts manager and parts employee on a body shop that produced a profit over $400,000 a month.
0-5 years of experience
Responsible for the development and evaluation of current and potential vendor relationships
- Maintain adequate levels of inventory, set reorder requirements.
- Perform annual inventory counts and weekly cycle counts
- Develop, mentor and direct 3 Parts people in 3 different locations
- Develop policies for Improvement
0-5 years of experience
Helped grow GP by 33% by implementing a work flow process that maximizes the workforce.
- Assign work orders to technicians based on skill level to maximize productivity and meet estimated competition dates.
- Establish goals for flat rate techs on a weekly and monthly basis to produce maximum output to meet or exceed monthly profit goals set by upper management.
- Perform duties which include payroll, scheduling, mentoring, and disciplinary actions if needed.
- Purchase parts needed for jobs at most cost effective prices continually maintaining a 30% or more profit margin and quickest turnaround time.
0-5 years of experience
Answer an average of 20+ calls per day by addressing customer inquiries, solving
problems and providing new product information
- Manage wide variety of customer service and administrative tasks to resolve customer
- Well rounded user of lightspeed nxt systems
- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
0-5 years of experience
Responsible for the ordering, organization and distribution of all parts for a large body shop
- Maintain inventory of hundreds of automobile parts
- Coordinate with technicians and estimators to ensure effective and timely work order completion
- Negotiate and maintain strong relationships with multiple vendors across a variety of vehicle parts platforms
- Perform cost analysis on thousands of dollars of purchases each month
- Reconcile ordering inaccuracies or damaged receivables
- Provide customer service for clients needing assistance with parts purchases
0-5 years of experience
Examine returned parts for defects, and exchange defective parts or refund money.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Take inventory of stock.
- Receive payment or obtain credit authorization.
- Fill customer orders from stock.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers'
- Conduct parts search for the Director of Maintenance utilizing Inventory Locator Service and Parts Base database,
0-5 years of experience
- Responsible for a Wholesale Department comprised of three drivers, one salesman and a wholesale manager. As well as two counter retail salesman and a parts runner.
- Monitoring and accurately maintaining a parts inventory that is valued at $500k.
- Duties included: Accounts Payable, managing inventory levels on a daily basis,
- Warranty administrator involving: completing all paperwork, packaging parts and returning all parts by the deadlines required for payment.
- Managing the ADP system for two Lexus dealerships
- Opening and closing the monthly sales report, financial statements and collecting
