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Copier Technician Resume Samples
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0-5 years of experience
Certified to install and maintain high capacity digital copiers, printers, and faxes for brands such as Kyocera, Ricoh, Konica Minolta, and HP.
- Managed client accounts throughout Southern Florida and the Florida Keys.
- Worked efficiently to accommodate a high volume of clients on a daily basis while maintaining accurate service logs and replenishing parts stock.
- Assigned the company’s three largest accounts and earned a reputation of excellence in customer service.
0-5 years of experience
Provided diagnoses, troubleshoot, and repair for business-enhancing software, printers, copiers, scanners, fax machines.Rebuilt all Toshiba modules for 8 step repair component process. Assured copiers had excellent print quality and functionality. Configured and implemented networking capability to existing network to all copiers enabling user to print remotely.Set up local area network (LAN) and hardware components, including the configuration of Cisco routers, switches and various crypto devices.
- Successfully implemented and migrated solutions offering more stability and reliability and easier maintenance, while supporting existing technical infrastructure and applications.
- ProMasters Service Award from Toshiba awarded to all technicians in 2007.
- Excellent customer service satisfactory Promasters Dealer of the Year Award from Toshiba awarded to the company in 2007.
6-10 years of experience
Maintained inventory of machine parts.
- Prepared records and reports accurately.
- Resolved system failures by diagnosing tools and using schematic drawing.
- Maintained up-to-date technical information
- Upheld company tools, computers, phones, etc.
- Ensured that customers were satisfied with the services provided to them.
0-5 years of experience
- Managed and serviced approximately 460 clients in the Atlanta territory, received over 5 service requests daily
- Performed preventive maintenance on all equipment which consisted of replacing drums, blades and feed rollers
- Provided troubleshooting for company manufactured products as well as products from other suppliers
- Maintained client network of copiers, computers, printers, fax machines and configured IP addresses
0-5 years of experience
Managed a territory with 100+ copiers of various sorts. Responding multiple work orders daily from troubleshooting and repairing copiers, troubleshooting networking and connectivity issues and ordering parts daily. With various coming out was able to studied on-line about new equipment and upgrades.
- Prep and Install machines weighing up 400 pounds.
- Received the highest grade of certification A+ from Toshiba School for copiers in Newark, New Jersey
- Helped installed and managed the Dougherty County Schools Systems contract with 200+ machine
- Helped bring down a 4hr response time to a 2hr response time
0-5 years of experience
Responsible for maintaining inventory and ordering supplies
- Effectively and efficiently responded to machine service calls
- Prepared incoming mail for imaging, metered outgoing mail, retrieved documents, entered and verified data
- Served as focal point for communication with customers and company personnel
- Based on service objectives, balanced workload, provided guidance and direction to team, and ensured that operating and quality standards were consistently met
- Maintained accuracy of volume tracking reports and kept daily measurement logs
- Conducted facility tours for new hires
0-5 years of experience
Installed equipment for customer use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Inspected equipment and followed order sheets to prepare for delivery to users.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Repaired copy machines and printers. Troubleshot electrical and mechanical problems and repaired or replaced as necessary.
0-5 years of experience
Installed and configured Sharp [company name]s/copiers in various network
environments across the DC metropolitan area.
- Coordinated the installation of over 100 [company name]s involving classified and unclassified LAN segments at the Pentagon.
- Evaluated site surveys to determine compatibility with customer‟s networks.
- Assisted customers with software installation and network troubleshooting.
- Performed network support, including PC and laptop troubleshooting and repair,
- Provided network training course for senior management.
0-5 years of experience
As a copier technician, responsibilities included rebuilding HP laser printers; maintained and managed parts inventory.
- Identified, analyzed and repaired product failures, as well as ordered and replaced parts as needed.
- Serviced Sharp, Panasonic, Konica/Minolta copiers and printers throughout East and North County as well as coastal San Diego communities.
- Determined and recommended which products or services best fit the customers’ needs.
0-5 years of experience
Provided telephone technical support for 14 Field Service Technicians.
- Independently performed in-shop repair, setup, and refurbishment of all brands of copiers, faxes, sorters and accessory equipment for customers. Executed on-site troubleshooting of complex customer problems.
- Interfaced with customers via telephone to troubleshoot and resolve user issues.
- Maintained control of all parts and consumable inventory items to support field service operation and customer needs; packaged orders for delivery to customer locations.
- Assisted with the delivery and on-site installation and set-up of large duplicating systems.
- Helped with the moving and setup of the company to a new location.
0-5 years of experience
Traveled from different locations to assist client’s in provide maintenance or repair of copy machines: Instructed clients on proper machine usage, upkeep and coding. Operated various copiers such as: Xerox WCP90, 2101, 4110, and Docucolor 3535.
- Maintained accurate records of the routine product maintenance and any repairs that were made.
- Responsible for completing requests for work orders and entering them into documented database using MicroSoft Word, Outlook, or Excel.
- Received telephone calls, answered routine, and non-routine questions regarding the Copy Center.
0-5 years of experience
Responsible for repair and maintenance on various commercial copy machines. Additional duties were to troubleshoot equipment.
- Serviced copiers with difficult problems, resulting in greater customer satisfaction and increased productivity.
- Trained new technicians to master maintenance protocols for greater team productivity.
- Expanded technical expertise and skill sets, becoming certified on critical machinery, increasing efficiency and maximizing productivity for employees.
0-5 years of experience
Repaired and maintained high functioning output copiers, printers, faxes, and scans.
- Configured and provided set up of equipment.
- Installed copier products and printers, including software on networks.
- Programmed and tested equipment functions.
- Trained customers on features, functions, and operations of equipment
0-5 years of experience
Performed preventive maintenance and adjustments of photocopiers and facsimile machines
- Repaired photocopiers at the site location
- Estimated parts and labor for repair
- Researched the current cost of replacement equipment and recommended repair or replacement of the equipment
- Accurately completed invoices and expense reports in timely manner
10+ years of experience
Responsible for operating the flow of the company’s internal and external mail delivery systems.
- Sorted and distributed incoming mail and freight from shipments, couriers, interoffice locations and postal delivery to various departments within the organization.
- Assisted with keeping the organization’s correspondence communication system running properly.
- Maintained general upkeep from wear and tear on copier machines.
- Implemented excellent customer service skills by establishing and maintaining effective, working relationships with other employees and the general public.
0-5 years of experience
Diagnosed and maintained equipment in optimum operating condition
- Responded to clients requests for service and supplies
- Explained repairs completed to clients and how they can prevent future issues
- Trained users on operation and features of new equipment
- Performed preventive maintenance at specified intervals as directed by manufacturers in addition to normal maintenance
- Responsible for inventory of parts and supplies as well as tools used
0-5 years of experience
Responsible for Over 50 Multifunctional Copiers, and HP Printers in STB law firm.
- Responsible for the maintenance and repairs of Canon C5035 /C5045.
- Ordering all supplies, and toners for the MFD and HP printers.
- Logged, monitored, and processed trouble tickets in User support application software.
- Repaired all HP4250, HP 9000 and HP color printers.
6-10 years of experience
Repaired photocopiers at customers site locations and the warehouse. Including complex disassembly, cleaning, replacement of individual parts, reassembly, testing and adjustments
- Troubleshooting equipment to determine the cause of the malfunction
- Estimated cost of parts and labor for repair. Recommended repair or replacement of equipment
- Accurate completion of invoices and expense reports in a timely manner
- Preformed preventative maintenance and adjustments of the photo copier systems
- Maintained tool kit, supplies, and accurate inventory for assigned territory
0-5 years of experience
One of 6 technicians who assembled machines and delivered copy supplies. Conducted inventory of supplies.
- Performed installation, repairs, troubleshooting, and maintenance of Sharp & Kyocera Copier machines.
- Provided delivery / pick service of machines.
- Serviced machines in the field.
- Instructed customers on usage of machines.
6-10 years of experience
Managed and monitored 50 campus lab printers and copiers
- Managed and monitored all campus lab network servers
- Updated software and installed computers in all labs
- Test and installed all campus copiers and printers.
- Performed technical repair and maintenance.
- Coordinated resolution of technical issues
6-10 years of experience
Managed and monitored 50 campus labs with printers and copiers
- Managed and monitored all campus lab network printers
- Updated software and installed computers in all labs
- Test and installed all campus copiers and printers.
- Performed technical repair and maintenance.
- Coordinated resolution of technical issues
0-5 years of experience
Troubleshoot hardware and software issues and perform detailed repair and replacement of internal components.
- Completed all network and system configurations while maintaining devices security and integrity.
- Updated device firmware and ran detailed diagnostics.
- Configure, add or delete print drivers on users’ computers.
- Field service calls from customers and track using ticketing system.
0-5 years of experience
Contracted to work for Georgia-Pacific Corporation.
- Certified [company name] for all Multifunction Copiers.
- Responsible for 90 copiers located throughout Green Bay including offsite-manufacturing plants.
- On-call technician for quick break fix issues including repairing copiers.
- Maintained inventory of toner and parts for all various types of machines.
- Created monthly meter reports for 13 Month Trend, Copy, Print, E-mail and Fax comparison for monthly meeting.
- Up time for all copiers 99.77% 3-month average uptime of all copiers, target was 95%.
6-10 years of experience
Developed trusted relationships with numerous businesses and clients by providing excellent customer service to accounts
- Utilized excellent skills in navigation along with the great ability to follow best driving practices to ensure timely response to customer concerns and adhere to promised arrival time
- Performed deliveries of valuable office equipment
- Maintain, troubleshoot and repair copy machines and other office equipment
- Disassembled and reassembled copiers and parts
- Set up and perform maintenance on computer network connections and other digital functions
0-5 years of experience
Operated machines to test functioning of parts or mechanisms.
- Maintained records of equipment maintenance work or repairs.
- Installed and configured new equipment, including operating software or peripheral equipment.
- Advised customers concerning equipment operation, maintenance, or programming.
- Worked on various Analog models (NP 1215, 3020, 1010, 6030, 3050, 3825 and NP 6241) and Digital models (IR 2000, 2016, 1018, 2200, 2020, 3530, 2520 and 2318) of Canon.
0-5 years of experience
Employed as a technician to provide service to the San Antonio Independent School District on high-speed copiers and fax machines.
- Responsible for maintaining good customer relations
- Maintained records/logs for equipment assigned to the territory
- Interacted with senior technicians with suggestions for better performance of equipment
0-5 years of experience
- Cultivated and maintained excellent customer relations by providing emergency repair requests.
- Conducted troubleshooting / performed repairs as needed. Recommended products and services to customers in order to eliminate future problems.
- Maintained all repair records / upgrades through detailed service log.
0-5 years of experience
Strengthened relationships with office managers and consistently maintained overall client satisfaction with Xerox.
- Responsible for maintaining budget and inventory management of parts.
- Provided maintenance and urgent repairs within assigned territory.
- Responsible for proposing new equipment purchase recommendations.
- Instrumental in generating new clients for territory.
6-10 years of experience
Refurbished copiers with over 1 million copy count. Installed and configured latest engine and DAC software as per bulletins. Connected laptop via USB to Ethernet to perform sds diagnosis on copier error codes.
Perform QC inspections as per ISO 9001 guidelines. Achieved cost effective techniques on repairs of copiers. Extensive pcb soldering skills to component level.
- Received high efficiency and quality rating at Oces’ remanufacturing department.
- Performed quality control self-inspection on finished product as per ISO 9001 guidelines.
- Trained 15 other technicians in the department.
0-5 years of experience
- Maintained and repaired digital photocopiers to component level
- Assisted customers with upgrade of equipment
- Serviced Canon Copiers 500, 700, 800, 900, 1112, 1130, 2400, and 5000 models
0-5 years of experience
Accurately diagnose, repair and maintain equipment and accessories in optimum operating condition within manufactures published electrical, mechanical, and copy quality specifications
- Consistently meet technician metrics such as response time, calls per day and parts cost
- Maintain an accurate car stock inventory
- Participate in monthly meetings and communicate equipment problems and solutions to fellow technicians
- Escalate service and customer issues to Master Technicians or Management as appropriate
- Promote equipment upgrades and the sale of maintenance agreements to clients
- Assist sales department with installation of new or trial equipment to ensure proper placement and operation
- Complete required paperwork neatly, accurately and on time
0-5 years of experience
- Serviced Sharp Copiers, New or Used, in timely fashion to complete customer order and achieve customer satisfaction
- Assisted customers by solving hardware problems over the phone
- Repaired all models of Sharp Sorters
0-5 years of experience
Built copier machines using pneumatic power tools.
- Assemblies were built for each copier machine using up to 1000 parts.
- Using schematic diagrams, each assembly was built detail-oriented.
- Each copier was quality inspected and tested before shipment.
- Documentation and inspections were performed on each product.
0-5 years of experience
Rebuilt Energy Star copiers and printers for resale.
- Stress tested all equipment prior to delivery.
- Networked printer/copiers to customer software.
- Acquired certification for all Kyocera/Mita office equipment.
- Trained new technicians on equipment and networking proceedures.
10+ years of experience
16 year experience trained and serviced all printers, fax machines, black and white low and mid volume copiers, low volume color copiers and printers.
- Service Agent Technical Specialist covered San Diego, Orange and San Bernardino counties. Responsible for working with Agent Owners to ensure smooth product launches, Worked directly with training organizations to ensure adequate training, provided telephone and onsite technical support.
- Also serviced personal computers and local area networks.
- Multifunction products and wide format copiers and fax machines.
0-5 years of experience
- Performed preventive maintenance and repairs on assigned products.
- Executed associated administrative tasks.
- Provided customer training on assigned products in accordance with current field procedures.
0-5 years of experience
- Effective troubleshooting of copier problems through previous experience, available service handbooks and technical support.
- Performed field service on Sharp Copiers.
- Gave technical support to other technicians on Minolta Copiers. Whenever possible, troubleshot and solved copier/operator problems over telephone.
- Submitted sales leads at opportune times.
0-5 years of experience
Re-furbished Toshiba copiers both color and black & white models.
- Performed on-site troubleshooting and copier repairs for a large customer base.
- Programmed copiers to factory specifications.
- Refurbished HP printers to factory specifications.
- Passed pre-testing for Toshiba certification
0-5 years of experience
- Inspected both black/white and color copiers monthly
- Maintained a service log
- Verified system performance on copiers by testing installed equipment
- Performed preventive maintenance on digital copiers
- Maintained a clean and organized work space
0-5 years of experience
Implemented and configured peer to peer and client server networks.
- Installed, moved, upgraded and repaired PC’s, copiers, fax machines, printers and multi-function products.
- Integrated scanning and fax solutions with existing client environments to optimize client productivity.
- Performed site evaluations and follow up client visits in the tri-state area.
- Performed sales presentations to educate prospective clients on the technological advantages of our products.
10+ years of experience
Troubleshoot and repaired (Mitas, Sharp, Panasonic, Lanier)analog copiers.
- Refurbished and maintained all brands of copiers.
- Kept invoices of chargeable consumables.
- Delivered and setup Equipment.
- Repaired various models of fax machines.
6-10 years of experience
Worked with clients to understand business problems and propose appropriate technical solutions.
- Develop and deliver customer product demos.
- Maintained, troubleshot and repaired full line of Sharp imagers
- Connected imagers to networks
- Printer troubleshooting, repair and maintenance
0-5 years of experience
Installed mainboards and processors in copier equipment
- Performed pm’s and upgraded software and hardware
- Setup and installed network software
- Resolved software problems
- Troubleshooted and repaired printers, copiers, fax machines
0-5 years of experience
Processing incoming mail from various couriers such as FedEx, UPS, DHL, and the United Postal Service.
- Place packages on the HI-SCAN 604I X-Ray machine and view for possible suspicious packages and explosives.
- Scan all packages using handheld PDA into the system for tracking.
- Sync all package information into the system and prepare outgoing tracking manifest for delivery.
- Delivery packages to employees while obtaining electronic signature via handheld PDA.
- Process outgoing mail request and inventory replenishment request.
- Construct written reports and communicate to associates and vendors via Microsoft Outlook.
- Transmit documents internally or externally by using fax machine and email scanner. Also frequently use copier machine to make copies of important documents.
0-5 years of experience
- Maintained digital equipment and work environment.
- Mounted and finished digital prints.
- Performed quality control checks to meet client’s specifications.
- Maintained an adequate supply of inventory and related supplies.
- Determined printing sequence and scheduled for optimum results.
- Perform hand work in gathering, collating, and otherwise assembling printed material in the desired form using a variety of bindery techniques to complete finished work according to customer requests.
- Handle specific assignments in case binding, gang stitch operation, hand stitching, and other bindery operations.
10+ years of experience
Support University of Washington contract covering over 300 multi-function digital devices
- Customer training and service
- Install, maintain, and troubleshoot equipment onsite
- Replace electro-mechanical parts and components
- Gather raw data and create billing spreadsheet for customer
- Manage supply and parts inventory supporting 75 Xerox customer accounts
- Source materials for more than 20 regional copy centers
- Forecast supply demand minimizing backorder effect on clients
- Establish purchase orders to fulfill requirements specified by the customer
0-5 years of experience
Setup copiers and printers for production
- Repaired all copiers and printers
- Connected copiers and printers to customer network
- Delivered copiers and printers to various customers
0-5 years of experience
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
- Daily support of network and workstation printers. Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary.
- Kept the customer up to date on the progress of problem resolution.
- Provided end users with detailed remote access knowledge and documents complete trouble shooting information.
- Provided regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager.
- Managed on-site hardware & consumables inventory.
- Managed printer procurement as required by the customer.
- Maintained printer fleet tools/databases, Managed printer hot swap inventory and documents and reports all fleet meter reads
6-10 years of experience
Designed and installed LANs/WANs using Novell, OS/2 and Lantastic for both large and small companies.
- Desktop, Server, and Networking component support.
- Sales and Marketing of Computer equipment, software and courses.
- Lead a team of 8 techs for major copier contract for the state of Maine.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
