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0-5 years of experience
Expanded shop market share through proper management of resources, customer service and improvements in work conditions
- Improved profitability 18% through the charting of spending and inefficiency in the repair process and removing ineffective processes
- Improved shop flow to enable more work accomplished with current resources
- Improved Technician efficiency from an average of 103% to 136% by tracking technician metrics and managing workflow to best utilize technician skills
- Established additional direct repair relationships with Metlife, Liberty Mutual, and others
- Reestablished closer working relationships with Progressive, Farmers, State Auto and Amica
0-5 years of experience
Successfully initiated turnaround of body shop that had experienced decrease in business (including loss of three DRPs) over the past two years under ineffective management
- Implemented staffing and procedure changes resulting in significant improvement in P&L since April 2013
- Supervise team of five employees including two bodymen, one painter, one porter and one office assistant
- Initiated implementation of CCC1 work tracking software to improve time and inventory management
- Negotiated new DRP with AAA Insurance
- Effectively established credibility and positive business relationships with adjusters from various insurance companies including USAA, Nationwide, State Farm & Allstate
- Consistently received outstanding feedback from customers for my outstanding service as referenced by multiple emails to Brown’s management on my behalf
0-5 years of experience
Estimated cost of repairing damaged automobile and truck bodies, on basis of visual inspection of vehicle and familiarity with standard parts, costs and labor rates.
- Resolved customer complaints.
- Prepared and processed more than 30 files each month.
- Consistently met or exceeded Auto Repair goals.
- Counseled subordinates in professional, educational and personal matters.
- Assisted subordinates and supervisors in identifying and resolving problems.
0-5 years of experience
Increased sales capture rate from 41% of estimates written to 91%.
- Managed staff of 5 Technicians and 2 office personnel.
- Increased shop efficiencies from 65% to 84.7%
- Created all accounting and workflow templates and workbooks.
0-5 years of experience
- Recruited to completely renovate the body shop and install new technology systems.
- Hired and trained staff; managed all business functions; maintained department paperwork.
- Conducted job, labor and parts costing; ordered all repair parts.
- Negotiated insurance settlements; processed insurance paperwork; prepared estimates.
- Established enhanced customer service through timely and efficient service.
10+ years of experience
- Coordinated with customers and insurance adjusters and developed business to maintain sales volume for work.
- Ensured optimal levels of customer satisfaction and maintained department
- Maintained effective working relationships with customers and colleagues.
- Evaluated completion of vehicles coming to shop and monitored regular
- Monitored all customer complaints and resolved it to according to dealer
6-10 years of experience
Primary leadership force of body shop operations for a high volume I-CAR GOLD class collision center. Provided overall management of over $2 million in annual revenue. Responsible for recruiting, hiring and training of top performing technicians.
- Successfully maintained top customer service ratings.
- Procured and maintained DRP accounts.
- Responsible for all decision making processes of the collision center.
- Implemented and trained all employees on Audatex and Pathways/CCC estimating platforms.
- Serviced multiple dealerships including Maroone Ford and Maroone Honda of Miami.
- Serviced several fleet accounts including Van Pools, City of Aventura and City of North Bay Village.
10+ years of experience
Started the body shop for my company, supervised and managed for 26 years, with a focus on company loyalty, policies, with a priority for excellent workmanship and customer satisfaction
- Working with hands on trained each employee on my team to the level of my skills.
- Knowledge of the CCC computer estimating program and computer skills on word and Vista.
- In charge of scheduling and supervising body shop per.
- Performed payroll and purchasing duties. Prepared estimates.
- Interfaced between insurance company and claims adjusters, Emailed photos and estimates to Insurance compamies.
- Follow up on all work performance to make sure that customer satisfaction and repeat business to dealership was number one priority
10+ years of experience
Supervised efficient working of all body shop employees.
- Supported other departments such as New and Used Car Sales, Parts and Service.
- Coordinated with customers and insurance adjusters and developed business to maintain sales volume for work.
- Responsible for Estimating, Forecasting and delivering up to 3.5 million dollars in sales during peak.
- Ensured optimal levels of customer satisfaction and maintained department profit.
- Maintained effective working relationships with customers and colleagues.
- Evaluated completion of vehicles and monitored regular progress.
- Monitored all customer complaints and resolved according to dealer guidelines.
0-5 years of experience
Developed skills and experience through the Rush Management Trainee program (January-June 2011)
- Oversaw a crew of seven technicians
- Served as the foreman of the body shop; scheduled and coordinated when each job needed to be worked on and completed
- Write estimates for customer’s trucks to assess the amount of damage and repair time the truck will need
0-5 years of experience
Assisted the Manager in managing and supervising the Body Shop Department
- Coordinated with the management to ensure compliance with the assigned responsibilities and task
- Responded to customer inquiries and complaints
- Generated sales and obtained sales targets
- Assisted the Manager in training technicians and monitoring their performance
0-5 years of experience
Generate and maintained all internal, warranty and body shop repair orders.
- Provide administrative support to Service Manager and supervised Service Advisors and Technicians.
- Checked completed vehicles for quality assurance.
- Assisted in month end closings and labor reports.
- Involved in daily contact with customers to troubleshoot and resolve any customer inquiries and other service related matters while maintaining good customer relations.
10+ years of experience
Coordinated with customers and insurance adjusters and developed business to maintain sales volume for work.
- Ensured optimal levels of customer satisfaction and maintained department profit.
- Supervised efficient working of all body shop employees and performed repair work and maintained quality standards for same.
- Evaluated completion of vehicles coming to shop and monitored regular progress and suggested required safety procedures.
0-5 years of experience
Contributed to the success of the body shop through various roles and responsibilities. Performed various
functions involving parts procurement, insurance contacts, repairs, work flow assignments and pricing.
- Assisted in preparing and repairing vehicles, ensuring outcomes that met or exceeded dealership’s
- Maintained tools and equipment in a proper state of repair. Reported any deviations to management.
- Followed manufacturer’s quality control processes and standards.
- Demonstrated ability to maintain composure while working in a fast paced environment.
0-5 years of experience
Recruited to develop and open new body shop and subsequently manage the eight person team. Led all aspects of business planning, including creating an efficient layout within the shop, identifying and hiring top industry talent, and establishing partnerships and referral arrangements.
- Met the established five-year goals in just two years through effective management and business development initiatives.
- Chose all third party vendors, including paint suppliers and technology providers, thereby minimizing expenses through effective research and negotiation skills.
- Strategically stocked shop with equipment, parts, and other resources to ensure timely service and the ability to conduct a large scope of repairs.
- Networks with local professionals and ensures the highest quality in service to first establish and then reinforce [company name] as the premiere body shop in the area.
- Focuses on creating a positive customer experience, leading to a higher degree of business through client referrals.
- Participates in Ford’s Everyone Counts Program, providing all clients with the utmost in customer service and ensuring that all work complies with the highest quality standards. Meets monthly with program leaders to ensure alignment with program objectives.
0-5 years of experience
- Developed and implemented strategies to improve profitability
- Improved sales consultants performance
- Increased Body Shop sales and productivity
- Increased profit by 25%
- Created work teams
0-5 years of experience
Responsible for developing business through insurance adjusters, customers, and other sources.
- Improved concierge reporting numbers by 28% across the board.
- Direct activities of 12 body shop employees in performing auto body repairs, including meeting time schedules and productivity levels in order to maintain quality standards for customer satisfaction.
- Conduct auto damage appraisals utilizing the CCC and ADP estimating systems.
6-10 years of experience
Promoted to service director in 2003
- Toyota – Certified Service Manager / Expert Collision Manager
- Opened Body Shop and increased sales to over $2.5 million
- In 2003 received awards from Toyota for Cycle Time, Manager Training, and Manager Certification.
6-10 years of experience
Coordinated vehicle schedules and work orders.
- Responsible for accounts receivable
- Efficiently completed work assignments while taking on additional tasks
- Scheduled vehicles for repair
- Managed a fleet of 15 rental vehicles for sales, service and body shop
- Communicated with insurance companies for payment
0-5 years of experience
Open repair orders according to where the customer’s damage was on their vehicle.
- Created estimates per the customer’s needs and accidents they were involved in.
- Wrote supplements to the vehicles that the technicians are working on that need a supplement because of hidden damage after vehicle was tore down.
- Closed opened repair orders as vehicles became done.
- Kept up with the A/R accounts to make sure there was no outstanding money out there that the insurance companies owed after supplements were submitted.
0-5 years of experience
- Managed shop, including organizing daily workload.
- Supervised up to six employees and handled commercial appraisals, including coordination between customers and insurance companies.
- Controlled shop expenses and met goals for monthly budget. Increased shop profit.
- Successfully managed all customer service.
- Handled repair orders and appraisals.
- Solicited new customers to bring in additional revenue.
0-5 years of experience
Managed body shop consisting of 12-15 employees
- Assisted in monthly and yearly forecasting of sales numbers
- Calculated payroll for employees
- Maintained inventory of paint materials and supplies
0-5 years of experience
Managed high volume repair shop to achieve customer promise dates and department goals.
- Accurately completed service reports and warranty forms.
- Assisted in management of business operations by maintaining records, tracking shops closing ratios, month end financial reports, and shop payroll reports.
- Accurately matched invoices to Insurance Company paperwork and handled complex insurance claims.
- Effectively worked with other Department heads to resolve customer concerns.
0-5 years of experience
Supervised all departments, including detail, mechanical, paint, and body
- Prepared estimates to be sent to insurance companies
- Responsible for human resources
- Increased revenue by cold-calling prospective clients
6-10 years of experience
Supervised three body shop technicians.
- Ordered / received parts, paints and supplies
- Wrote estimates, handled insurance claims and dealt with insurance companies.
- Provided all aspects of customer service.
- Personally detailed every vehicle that left the body shop.
0-5 years of experience
Communicated with insurance companies on monies owed for services rendered
- Coordinated payroll for technicians of the body shop department
- Established relationships with customers and office personnel
- Prepared files for billing and final billing
0-5 years of experience
Led a successful team of six employees
- Responsible for interviewing, hiring, and training new personnel
- Recruited new insurance companies with much success
- Managed all jobs from start to finish
- Ordered and maintained inventory
- Reviewed and approved time sheets accordingly and prepared hours for employee payment
- Oversee development of new accounts and management of ongoing accounts
- Provided daily reports to ensure money was balanced
- Software used Reynolds and Reynolds
0-5 years of experience
Supervise up to five body and paint technicians ensuring attention to detail to meet delivery deadlines and quality standard.
- Handle customer inquiries and troubleshooting; communicate with technicians and insurance companies to resolve problems with speed and accuracy.
- Order parts and supplies and monitor inventory levels.
- Write estimates for customers; work closely with insurance staff to process claims.
- Process all daily cash, including cash reconciliation and bank deposit preparations.
- Track and document information on used parts in accordance Maryland State laws.
- Obtain and manage all necessary files and records of purchase and customer transactions.
0-5 years of experience
Supervise up to five body and paint technicians ensuring attention to detail to meet delivery deadlines and quality standard.
- Handle customer inquiries and troubleshooting; communicate with technicians and insurance companies to resolve problems with speed and accuracy.
- Order parts and supplies and monitor inventory levels.
- Write estimates for customers; work closely with insurance staff to process claims.
- Process all daily cash, including cash reconciliation and bank deposit preparations.
- Track and document information on used parts in accordance Maryland State laws.
- Obtain and manage all necessary files and records of purchase and customer transactions.
10+ years of experience
Acquired sufficient knowledge and relevant experience, and was promoted as a Body Shop Manager from performing physical work duties as Body Man, Lead Body Man, Lead Painter, and Estimator.
- Managed a crew of 6 employees.
- Approve hourly employee’s timecards.
- Trained, hired, terminated employees.
- Established great rapport with major insurance companies and adjustors.
- Provided excellent customer service by providing solutions to customer problems.
- Ensured all work was performed promptly and efficiently.
- Ensured that materials were not wasted.
- Submitted supplements to insurance companies.
- Performed body repair, prepping and/or buffing.
0-5 years of experience
Successfully helped all clients with their claims in a timely manner
- Responsible for writing estimates, scheduled appointments for customers.
- Responsible for any payments or any insurance deductibles, in cash or checks
- Responsible for pay roll, and supervise 3 to 5 employees
- Responsible for making phone calls for payment collection due at the time
- Responsible to order any tows due to none payments from customers
0-5 years of experience
Managed daily operation of a full service collision center within franchised auto dealership
- Provided collision estimates an total loss evaluations using CCCPathways, Mitchell and ADP
- Managed production, scheduling, parts ordering, accounts receivables and billing
- Worked directly with insurance companied, technicians and vendors to satisfy claims and repairs from start to finish including managing Direct Repair Programs
0-5 years of experience
Developed reports, spreadsheets and supporting documents for the monthly sales report.
- Provided estimates for insurance companies and walk-in customers.
- Contacted insurance companies for supplement and re-inspections on vehicles.
- Responsible for solving any customer complaints or issues involving vehicle repair.
- Responsible for maintaining sufficient levels of parts supply for vehicle repairs.
- Handled quality control on all vehicles ready for pick-up
- Provided accurate and professional service to customers and responded to customer inquiries in a timely manner.
10+ years of experience
Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
- Monitor employees’ work levels and review work performance
- Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions
- Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures
- Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
- Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment
- Use Fleet Maintenance program to create work orders and purchase orders and track inventory
- Used bus sales, Light building and grounds maintenance
0-5 years of experience
- Wrote estimates for damaged/wrecked vehicles
- Established office/supervisor policy
- Prepared repair orders/communicate with customers
- Networked with Insurance Adjusters/Vendors
- Supervised 4 full time employees/Body Repair Techs.
- Supplies/Logistics
0-5 years of experience
- Vehicle Inspections and Maintenance, Mitchell Program and AS400 experience
- Oversee production line of approximately 1200 cars per month
- Responsible for all Inventory Control and Materials
- Ran two vehicle paint booths and one truck booth
- Inspected all vehicles for dealer sales
- Supervised 21 employees including painters, body-men, prep personnel, detailers and buffers
0-5 years of experience
- Responsible for accuracy and timely completion of daily operations
- Generated estimates and captured supplements for repairs
- Processed weekly payroll, accounts receivable, and accounts payable
- Trained new employees on various job duties
- Maintained full weekly work schedule
- Conducted weekly employee meetings to discuss upcoming job deadlines
10+ years of experience
11 years’ experience in automotive body painter.
- Prepare and paint auto bodies and excellent color combination for 2 wheeler and 4 wheeler.
- Design or paint the car glass, number plats, etc.
- Proper painting for the accident, damaged, starches for the number plates of the vehicle.
- Paint the showroom vehicles.
- Use hand over as spray painting equipment and welding.
0-5 years of experience
Handle customer inquiries and troubleshooting; communicate with technicians and insurance companies to resolve problems with speed and accuracy.
- Order parts for customer vehicles Write estimates as needed for all walk in customers.
- Maintain good working relations with all Insurance Companies as needed on a daily basis. Keep up with the current guidelines set up by our DRP Insurance Companies.
- Oversee and assist with all types of Insurance Company CRP Program and customer pay clients. Write estimates and work closely with insurance staff to process claims
- Evaluate work performance and resolve problems with speed and accuracy.
- Order parts for customer vehicles Track and document all information.
- Maintain good working relations with all Insurance Companies.
0-5 years of experience
Inspected damaged vehicles & completed damage report as per guideline
- Executed daily operations of repair process
- Negotiated supplemental amounts with insurance provider
- Successfully handled any customer concerns
- Structured & maintained quality process
6-10 years of experience
Directed a large team of body and paint technicians in daily job assignments, ensuring attention to detail to meet delivery schedule and quality standards.
- Provide on-the-job training, schedule and assign jobs, and evaluate work performance.
- Field all customer inquiries and troubleshooting; communicate with technicians and insurance companies to resolve problems with speed and accuracy
- Assess collision repair needs, prepare and deliver estimates; work closely with adjusters to process claims.
- Process all daily cash, including cash reconciliations and deposit preparation.
0-5 years of experience
Provided damage estimates and sold value to potential customers by explaining claims and repair options and processes.
- Responsible for all day to day operations such as production, parts ordering scheduling and billing.
- Followed up receivables and maintained past due under sixty days
- Worked directly with insurance representatives, technicians and vendors to satisfy claims from start to finish.
0-5 years of experience
- Supervised all aspects of claims; Initial contact, estimates and parts ordering.
- Scheduling and overseeing repairs and finalizing claim with owner and/or insurance company.
- Computer trained in pathways and ADP programs.
0-5 years of experience
Managing all shop operations as well as managing three collision repair technicians, two paint technicians, three paint prep technicians, and one assistant manager.
- Assessing, estimating, ordering parts for, and repairing cosmetic and drive train damages to heavy trucks, vans, personal trailers, motorcycles, buses, military equipment, and passenger cars and trucks.
- Establishing relationships with automotive industry vendors for subcontracting glass repair, upholstery repair, and vinyl decal installation.
- Monitoring and maintaining paint supplies, tools, and materials for day to day shop operations.
0-5 years of experience
Directs the activities of a store of 7 employees
- Provides detailed cost estimates and repair related information
- Assist customers with the necessary repair information to open insurance claims
- Interacts with the insurance companies to facilitate the claims process
- Performs billing for customers and insurance companies
- Preform detailed parts management
- Performs detailed quality control
- Performs follow up activities to secure new business
0-5 years of experience
Manage work force of four employees
- Oversee daily operation of business for smooth work flow
- Estimate vehicle body damage
- Ensure complete customer satisfaction on vehicle repairs
- Ordering and procuring correct parts for vehicle repairs
- Worked with insurance companies and adjusters
0-5 years of experience
Responsible for all administrative processes including scheduling, estimating, project management, inventory control, book keeping, payroll and quality control.
- Reports directly to owner and manages three employees.
- Maintains daily interaction with customers, vendors and parts suppliers.
- Responsible for all marketing and advertising of the body shop including social media and direct mail/marketing.
0-5 years of experience
- Interview, hire and train employees.
- Develop Team consistency within department.
- Schedule, assign and direct work load.
- Coordinate automotive repair and maintenance services to obtain utilization of automotive equipment.
- Responsible for debt collection, unpaid work orders, estimate reviews and insurance supplements.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
