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0-5 years of experience
- Provided exceptional customer service via telephone and email
- Created and booked reservations for corporate and VIP customer travel
- Developed a solid understanding of the corporate travel industry, and the key drivers for VIP customers
- Researched and resolved customer service issues appropriately in a timely and professional manner
- Acted with the highest integrity and confidentiality and protected sensitive information
- Built professional relationships and rapport with each card member in order to deliver personalized service
6-10 years of experience
Booked airfare, hotel stays, car rentals, and cruises for owners.
- Advised owners on the cost of travel and the use of ownership points.
- Assisted owners with issues regarding travel plans that were already booked.
- Served as liaison for owners travelling to certain areas regarding sites, leisure, and landmarks.
- Asked questions pertaining to travel to get a better understanding of owners needs.
- Met or exceeded all applicable metrics such as revenue, segments, owner satisfaction surveys, etc
0-5 years of experience
- Led the New Employee Orientation Program
- Managed One-Year Seminar Series Conference for Top Executives
- Responsible for the timely issuance of travel documents, including air, cars and hotels.
- Self taught Sabre reservation system and assisted teaching Sabre to new employees.
0-5 years of experience
- Acted as coordinator for both domestic and international travel needs.
- Delivered assistance with hotel, air and car contract assistance as well as relocation.
- Coordinated onsite training sessions for employees while utilizing Power Point presentations.
- Trained and mentored employees on quality assurance practices.
- Dealt with credit card reconciliations in a timely and efficient manner.
10+ years of experience
Dispatched roadside assistance calls
- Answered and placed history calls for follow-up and troubleshooting.
- Provided accurate and appropriate information in response to customer inquiries.
- Ran reports and supplied data to fulfill customer report requirements.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Worked with upper management to ensure appropriate changes were made to improve customer
- Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
0-5 years of experience
Converse with customers to determine or recommend destination, mode of transportation, travel dates, and other accommodations.
- Computer literate in both Microsoft programs as well as airline GDS booking systems.
- Giving full attention to what other people are saying, taking the time to understand that person’s values and needs, asking questions where appropriate and not interrupting.
- Exceptional knowledge of principles and processes for providing excellent customer services.
- Using extensive geographical knowledge and experience to not only suggest but to provide insider details about destinations, attractions and best mode of transportation.
0-5 years of experience
- Provided travel services for walk-in clients in Sharm El Sheikh, one of the most visited tourist locations in Egypt.
- Conducted hotel and related travel reservations and organized detailed itineraries.
- Organized trips inside Sharm El Sheikh and tours to other tourist locations.
0-5 years of experience
- Communicated vital data concerning itineraries, fares and travel documents between clients and cruise-lines.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing.
- Collaborated with clients and vendors to maintain strong professional relationships.
- Provided counseling to clients regarding enticing and beneficial travel schemes and product.
- Ability to convert “brand voice” fitting the needs for each cruise-line we represented.
0-5 years of experience
- Completed travel arrangements for VIP Executives and group travels
- Determined best travel options based on travel rules and regulations
- Performed call shadowing duties for quality assurance, customer service and accuracy purposes, including monitoring and scoring calls
- Monitored and analyzed performance metrics and surveys to determine areas of improvement
- Prepared weekly agent and group sales report for management purposes
- Researched and responded to customer service inquiries
- Created presentations and job aides for training and mentoring purposes
6-10 years of experience
- Arranged travel for multiple accounts
- Organized and arranged high volume air transportation for Fisheries business to Alaska
- Planned and executed large scale group incentive trips including meet and greet
- Planned, promoted, arranged and escorted several Radio sponsored leisure groups
0-5 years of experience
- Serviced American Express card members with international travel plans.
- Negotiated contracts for corporate incentive meetings for Merrill Lynch and community business owners.
- Hosted cruise group statewide for 75 people generating $16,000 in revenue for retail office.
6-10 years of experience
- American Express Centurion Corporate – Team Base Servicing- Business Travel
- Provide services for specific accounts of Centurion Card Elite (First Tier) with their travel needs including Tours, Cruises, Membership Rewards, Airline ticket reservation Domestic and International, Around the World Fares, Hotels (The Best Luxury Hotels Domestic & Worldwide), Car rental reservation, Rail Europe reservations, Private jets, Villas and Yachts
- Corporate Experienced with multiple accounts and multi-task skills
- High Sales Achiever (Million Dollar Sales Club Member 2011 – 2013)
- 2011 Catalyst Award Winner – Best Customer Service in the Network
0-5 years of experience
- Platinum Travel counselor received incoming calls from Platinum Card Members regarding travel arrangements
- Arranged domestic and international travel for clients
- Provided knowledgeable and consultative service booking flight, hotel, car and transfer accommodations through the GDS System, Sabre
- Set up PNR’s, ticketing, and exchanges for airline tickets
- Organized, detail oriented, and displayed proactive problem solving skills.
- Ensured all needs were met and attended to with the highest level of professionalism
- Used effective questions and rapport building to make personalized recommendations and bookings through my understanding of the products and benefits
- Goal-oriented environment
0-5 years of experience
Supporting domestic/international travel related requests through effective use of Sabre and WorldSpan CRS
- Arrange Air/rail transportation, hotel and car rental reservations for clients.
- Advise telephone customers of any changes with travel conveyance or to confirm reservation.
- Ensure optimum customer service through effective uses of computer systems
- Positive telephone service techniques.
- Experienced with multi-account platforms, responsible for servicing 29 corporate travel accounts.
0-5 years of experience
- Personalizes air reservations at point of sale using RightRez System
- Builds strong relationships and delivers excellent customer service to ensure customer loyalty and referrals
- Consistently achieved individual sales and quality goals while selling GCT/OAT products and services, resulting in praise calls from travelers
- Embraced the team mentality, by sending out best practices to my co-workers and being able to tackle any task or challenge to aid in the success of the team and company
- Thrived in change by quickly learning new systems (GERT, AMADEUS, Lotus Notes, etc.)
- Gained and shared product knowledge with travelers to educate them on benefits of domestic and international travel, Travel Protection, and Extensions with GCC
0-5 years of experience
Primary focus was to ensure the timely, professional interactions for all customers by developing and maintaining professional relationships through regular communication via email and telephone.
- Made reservations, changes and cancellations. Received information via telephone, email and fax.
- General Service information: Pricing, vehicle type and seating, travel times, airport procedures and coding.
- Anticipated and troubleshoot problems by identifying the source; and either corrected the problem or escalated it to the point of resolution.
0-5 years of experience
- Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
- Offer informed and insightful recommendations providing the very best traveler experience
- Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer dilemmas
- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
- Utilize preferred vendors to contribute and maximize profitability while ensuring compliance with the clients’ travel policy
0-5 years of experience
- Provided all travel needs including, international and domestic packages for platinum card members
- Discussed the benefits of the platinum card on every call
- Delivered excellent customer service with all platinum card holders
6-10 years of experience
- Answered inquiries about tourism.
- Reserved the room for customers.
- Made recommendations for local restaurants and assisted the customers with their travel plans.
- Data entry
- Provided technology related training to hotel’s associates.
10+ years of experience
- Coordinate complex international travel arrangements for the faculty and staff on the 10 campuses of the University of California school system using Sabre and Travelport Galileo reservation systems.
- Cultivate valuable vendor relationships and skillfully negotiate process for group travel for faculty and students to international destination including Belize, French Polynesia, U.S. Virgin Islands, Japan, Israel, Morocco, and Rwanda, as well as inbound to the U.S. from multiple continents.
- Assist with international travel issues including passports, visas and insurance.
- Continually strive to provide the highest levels of customer service resulting in being recognized with several customer service awards including the Excellence in Customer Service award.
- Knowledge of the Fly America Act and the open skies agreement with Europe.
0-5 years of experience
- Answer phone calls for government travelers, active duty military, DOD civilians, etc.
- Listen to customer requests and complete changes in travel request in a timely and efficient manner
- Ensure that all travel stays within the allotted budget of each traveler
- Respond to requests for assistance with travel in a timely and efficient manner
- Properly and appropriately cite all changes that were requested from each traveler
- Walk travelers through Defense Travel System items and work within JTR.
0-5 years of experience
- Coordinate domestic and international corporate travel including air, ground transfers and lodging
- Expertise with international travel requirements and handled multi cultural clientele
- Gained working knowledge of Apollo and Sabre GDS
- Strong knowledge of international geography and airline policies.
- Created a relationship with preferred vendors to help maximize company profits that comply with clienteles travel expectations
0-5 years of experience
- Responds to client inquiries via incoming calls, email, online request portal, and “click to chatâ€
- Counsel clients from their first inquiry, closing the sale, and expertly managing the details of their vacation
- Process client payments, remit payment to vendors and balance client invoices
- Stays abreast of industry trends to better provide advice and knowledge to clients
- Builds strong relationships with clients to earn their trust and increase brand loyalty and create repeat business
- Knowledge of multiple product lines of services such air travel, hotel accommodations, travel insurance, car rentals and tour packages
0-5 years of experience
- Provide travel arrangements for clients including air, hotel, car and limousine for domestic, international and business reservations around the world.
- Prepare customized itineraries to suit the clients’ preferences and needs.
- Maintain destination knowledge and stay current on travel trends and travel industry news.
0-5 years of experience
Supported corporate accounts as a quality controller.
- Issued tickets in timely manner in order to ensure best fare on domestic and international flight reservations.
- Led quality control for reservations to ensure accuracy of travel booked for clients.
- Worked reservations for ticketing and exchanges.
0-5 years of experience
Creating memorable travel experiences for our Card Members by booking travel with a key focus in domestic and international destination air, car and hotel travel arrangements.
- Being accountable and taking ownership of the Card Members’ experience from beginning to end.
- Staying ahead of industry trends and continuously building destination knowledge.
- Creating innovative ways to resolve Card Members’ issues or concerns to win their loyalty and travel
0-5 years of experience
- Numerous daily membership signups
- Recognized for work dedication
- Registry of Motor Vehicle trained
- Work with Microsoft office, Excel and Outlook
- Many other tasks that involve time, multi-tasking and great customer service
0-5 years of experience
- Received inbound calls routed through the call center’s travel department
- Book air, car, hotel and limousine reservations for Card Members
- Assist Card Members with Booking and Arranging Vacation Packages
- CRS Used: SABRE / Saturn
0-5 years of experience
- Set up flights, cruises, hotel and tours for platinum American Express customers
- Used sabre and encore to book flights domestic and International flights
- Helped customers set up customer’s additional services
6-10 years of experience
- Making & changing business travel arrangements for our corporate accounts including air, car, hotel and limo.
- Staying focused on minimizing corporate expenses and travel costs.
- Keeping problem solving attitude.
- Maintaining favorable working relationships with accounts and company employees.
- Providing navigational assistance with various booking tools as needed.
- Managed and took ownership of all support requests.
0-5 years of experience
- Creating memorable travel experiences for card members by booking travel with a key focus in domestic and international destination air, car and hotel travel arrangements
- Being accountable and taking ownership of the Card Members experience from beginning to end
- Staying ahead of industry trends and continuously building destination knowledge
0-5 years of experience
- Responsible for booking all aspects of travel for employees, including air and ground transportation and hotels.
- Answering travel calls and addressing upcoming and current travel issues/changes.
- Backup for reception after hours
6-10 years of experience
- Full time home based agent/ full service travel
- Work on several corporate accounts simultaneously
- Consistently exceed goals including profit and call volume
0-5 years of experience
- Agent handles booking transaction from start to finish. Aids client in selection of vacation that matches their interest. Must qualify month of travel, number of days to travel, number of people in party, budget, and collection of data for travel to other countries such as passports and visas.
- Proficiency is mandatory with all of the operators’ booking engines and requirements as client is usually on the phone during input of pertinent information. Agent also makes flight arrangements when necessary, unless operator provides flights. Utilization of all agency tools such as vacation finder, quote builder, and insurance grid to assist client in making decision must be a part of every presentation.
- Must follow through and forward all documents necessary between time of booking and time of departure. Also responsible for receiving credit card information and making payment on behalf of client to operator.
- Must complete invoicing and confirmation documentation to make request for payment of commissions to [company name].
0-5 years of experience
Effectively confirmed flights, cars, and hotels.
- Issue/Exchange tickets and voids as well as process refunds.
- Successfully handle both inbound/outbound calls and emails.
- International and Domestic reservations
0-5 years of experience
- Receiving inbound calls from platinum status members.
- Booking travel arrangements for platinum members.
- Researching vacation destinations.
- Resolving any questions or concerns regarding flight tickets.
0-5 years of experience
- Proficient Sabre, MS Office, Internet
- Peer Training on corporate account specifics and processes
- Pacesetters Club, Customer Winner, Team Player
6-10 years of experience
- Work Virtual for VIP Corporate Account
- Heavy International Itineraries. Provide VIP service by booking any aspect of travel including Award Tickets
- Lead Agent by multi-tasking client’s concerns
- Train New Hires and Floaters assigned to the account
- Received many accolades for job well done.
- Reconcile Weekly Correction Reports.
- Can work alone or in team environment.
- Detail oriented work close with Manager and Account Executive to get the job done.
- Sabre Expert
- Outlook and Lotus Notes
0-5 years of experience
- Provide maps, books and directions to clients
- Book Disney/Universal Studios vacation trips
- Reserve hotel and car reservations
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Travel Counselor
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
