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Corporate Travel Consultant Resume Samples
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0-5 years of experience
- Developed and managed corporate profiles in Sabre system for Cook executives seeking cost effective, knowledgeable travel consultation
- Processed over one million dollars in volume sales in one year
- Acquired responsibility for managing queues in the Sabre system for schedule changes or cancellations and informing the client at time of change
- Accommodated a high volume of exchanges in the Sabre system due to last minute changes from clients to reflect client's assignment
0-5 years of experience
- Effectively consulted with corporate clients, devising travel plans to provide lower rates for business activities
- Negotiated rates with airlines and hotels, planning extensive itineraries
- Trained consultants as well as implemented policies and procedures
- Enhanced company's profit success through effective training techniques
- Efficient on Worldspan Reservation system
6-10 years of experience
- Managed ten corporate accounts totaling 275 clients
- Maintained customer profiles
- Managed and minimized customer complaints resulting in 10% increased business
- Responsible for all aspects of corporate, domestic and international reservations
- Liaison between the airlines, hotel and client
- Negotiated rates with hotels and rental car companies
- Processed and resolved customer complaints
6-10 years of experience
- 5+ years of corporate travel experience with an onsite/virtual and travel office
- Handled a high flux on inbound/outbound calls in a virtual environment using 3 GDS system
- Strong International and Domestic booking skills that includes air, rail, hotel, cars and limo service.
- Excellent problem solving and follow up skills, applying fare rules
- Perform and maintained monthly quota and goals
- Achieved high customer satisfaction for duties performed
- Consistently received positive feedback from clients on performance reviews
10+ years of experience
Duties included effectively assisting corporate clients with their travel needs.
- Received above satisfactory ratings on all performance reviews. Cited for excellence in customer service, teamwork, flexibility and reliability.
- Demonstrated the ability to interact with clients from diverse cultures and backgrounds.
- Assisted in the development of company's Excellence In Customer Service training.
0-5 years of experience
- Generate corporate sales for both domestic and international travel for VIP travelers
- Managed client inquires and complaints, kept them updated on progress, providing timely and accurate response to client issues
- Specialize in resolving debt memos and negotiating waivers of "no show" fees, resulting in cost savings for the company
0-5 years of experience
- Arranged domestic and international air, cars and hotels
- Worked in a reservation center, handling calls from various accounts
- Assisted with quality control, groups, meetings and corporate reservations
- Ensured accuracy of all autopriced and manual fares and ARC reports
- Reservations and ticketing in Worldspan and Sabre
6-10 years of experience
- Onsite travel agent for Global Knowledge Network.
- Arranged airline, hotel and rental car reservations for executive level employees.
- Used SABRE, Worldspan and other on-line resources to process tickets.
- Responded promptly to customer requests and assisted clients with all their needs.
10+ years of experience
Arranged Domestic and International Travel Booking for multiple accounts
- Promoted from International Travel Consultant to Account Manager Oct/2012
- Overseeing entire Account implementation process, including information gathering for Concur configuration and travel program set up, manage implementation timelines and train client traveling staff on Concur and CTM customized travel management programs.
- Financial analysis, data compilation, prepare and present annual account reviews
- Regular client email/phone calls - customer service follow up - complaint resolution
- Concur demonstrations and training at client locations and via webinar
- Tracking and reporting of value added services
- Vendor contract tracking and negotiations and client contract renewals
0-5 years of experience
Responsible for coordinating and booking domestic and international for VIP's and group air travel arrangements with superior customer service to elite corporate travelers
- Knowledge of air and hotel negotiations
- Delivers concierge service to corporate clients including car, hotel, and ground transportation
- Creates air analysis for clients in a timely manner
- Produces and manages travel reports for air
- Organizes domestic and international bookings for meetings and groups ranging 200-2,500 people in size
- Responsible for handling all upgrades, special needs, and preferences requested in traveler profiles
- Ensuring compliance with client's corporate travel policies airline regulations
- Ensuring compliance with HRG's procedures for ticketing, documentation, voids, and refunds
- Proficiently uses Sabre and Apollo software and Microsoft Word and Excel programs
- Proficient in Concur and Star Cite
0-5 years of experience
Experienced Corporate Travel Consultant for multiple accounts.
- Assisted in start up of 5 major corporate accounts.
- Trained new agents pertaining to department duties, procedures and policies.
- Handled a high volume of incoming calls and travel reservations.
- Traveled to STP site locations when agent coverage was needed.
- Handled all customer service inquires.
- Knowledge of all departments including: management, sales, quality control, customer account relations, switchboard and ticketing.
- Worked on Apollo airline system making all travel arrangements.
0-5 years of experience
- Arranging travel for corporate account.
- Booking domestic Air/ Rail/ Car/ Hotel for corporate clients
- Proficient in efficiently servicing all reservations with accuracy.
- Managing reservations thru Sabre Script / Sabre ReD.
- Providing travel accurate and consistant up to date travel information for clients.
0-5 years of experience
- Handled corporate travel for Hoffmann LaRoche
- Booked corporate air, car and hotel reservations for Hoffman LaRoche
- Ensured proper documents were obtained for all international travel
- Ensured that department functions were within the ARC / IATAN rules and regulations on daily basis by securing accountable documents after use
0-5 years of experience
- Book/Modify/Cancel corporate customer’s hotels, flights and cars.
- Respond to corporate customer emails/calls concerning their bookings.
- Ensure that corporate customer tickets are not expired.
- Entrusted with refund of tickets.
- Determine bonus points of customers based on their corporate travel profile.
0-5 years of experience
- Provide complete travel arrangements for corporate clients to include air, hotel, rail, car rentals, and town car/limos.
- Maintain ownership of all records until travel is complete to ensure all details are complete and have client satisfaction.
- Good verbal and written communication skills.
- One call resolution; provide solutions to all travel related problems the client might have.
- Proven leadership abilities, excellent communication skills and the ability to analyze the needs of the business.
- Experienced and comfortable with corporate travelers.
- Developed up trainings and action plans to help coach and develop new travel consultants.
- Ability to go above and beyond on each and every interaction to assure complete customer satisfaction.
6-10 years of experience
- Coordinate travel arrangements for corporate clients including air, hotel and ground transportation
- Attend monthly team meetings; as minute taker, responsible for sending communication to team members and management
- Ensure that optimum customer service is achieved, while maintaining interdepartmental responsibilities and achieving company quarterly sales goals
0-5 years of experience
- Arrange air, car, hotel, ground transport reservations, domestic and international for corporate business travelers.
- Individual and group bookings. Issue Electronic tickets, refunds, void and exchanges.
- Inform travelers of airline rules and regulations and current affairs. Maintain client profiles.
- Virtual agent in CO using Sabre and Apollo GDS
0-5 years of experience
- Fulfills Corporate Travel Customers' travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and [company name]. Provided optimal customer service through the communication of travel related information. Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company.
- Responds to requests for price quotations utilizing automated systems for domestic and international itineraries.
- Monitors, sorts and works global distribution systems (Sabre GDS) queues daily to maintain quality control as well as responding to requests for air travel, hotel and car rentals
- Superior knowledge of domestic and international travel processes, including but not limited to airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
- Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer/ driver/ hotel stay are included.
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