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Include These Guest Relation Officer Skills
- Guest greeting and accommodation
- Customer service excellence
- Complaint/issue resolution
- Check-in/check-out procedures
- Front desk reception
- Customized guest services
- Team collaboration
Following is a sample cover letter for a Guest Relation Officer showing similar qualifications and experience.
Dear Mr. Hardwick:
In my search for a position that complements my training and background in the hospitality sector and provides opportunities for growth, I discovered The Bluebird Hotel’s need for a new Guest Relation Officer and felt compelled to submit my resume for your review. With my keen interest in the hospitality industry, as well as my commitment to team collaboration and outstanding guest service, I would significantly benefit your establishment in this capacity.
From handling guest inquiries and communicating directly and effectively with guests to performing overarching administrative tasks and ensuring unparalleled customer service, my background has prepared me to excel in this position with The Bluebird Hotel. With my previous experience in front-desk reception with The Days Inn & Suites in St. Louis, my additional strengths in communication, problem-solving, and organization position me to thrive in this challenging and guest-oriented role.
Highlights of my background include…
Handling guest greeting, check-in, questions, and logistics while liaising with other departments such as housekeeping and concierge to ensure maximum service and satisfaction for guests of The Days Inn & Suites—with a volume of 225 rooms and suites.
Assisting with day-to-day front desk procedures, including room assignment, rate confirmation, VIP treatments, meal delivery, welcome letters, and invoices/billing.
Arranging customized service for hotel guests, coordinating elements such as event tickets, transportation, sightseeing, and restaurant reservations.
Responding to guest inquiries courteously and efficiently, reporting complaints to supervisors and meticulously following up with guests to ensure full resolution.
Demonstrating motivational team building and organizational planning abilities, superior management talents, and exceptional communication skills.
Completing a program in Hospital Management with St. Louis Community College in 2014.
With my enthusiasm and dedication to achieving success in the hospitality sector, coupled with my professional background and my transferable skill set, I could swiftly surpass your expectations and provide immeasurable contributions to The Bluebird Hotel. I look forward to discussing this opportunity and my qualifications in further detail.
Thank you for your time and consideration.
Marcus J. Rodriguez