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Additional Training Development Resume Samples
Training And Development Specialist Resume Samples
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0-5 years of experience
Responsible for the delivery and quality assurance for patient access department and business office.
- Developed and delivered various training courses for staff’s on-going education needs
- Served as liaison for six (6) Patient Access units and other ancillary locations to maintain and improve organization standards
- Presented presentations to management and clients for implementation to improve the operations and processes in various departments
- Created and delivered weekly quality assurance data reports for management review
- Implemented measurements for quality assurance procedures to improve the customer
- Directed and coordinated the registration functions and personnel
0-5 years of experience
Presented information using a variety of instructional techniques, including simulations, team exercises, role playing, group discussions, and lectures to directly influence the professional development of over 420 Army Officers.
- Selected as a primary instructor/writer for a new tactical site exploitation class using current theater tactics techniques and procedures and lessoned learned.
- Mentored hundreds of new personnel, facilitating their skill development, advancement, and success.
- Monitored, evaluated, and recorded training activities and program effectiveness, collaborating with coworkers to develop appropriate alternatives if the expected outcomes are not seen.
- Responsible for zero accidents and no major injuries throughout 40 intense training events, many of them occurring during periods of limited visibility with entry level student officers.
- Managed and inventoried maintenance supplies and tools to ensure that the job was finished in a timely manner.
6-10 years of experience
Developed and implemented technical and soft skills training for employees of a progressive fleet management company.
- Planned and promoted organizational changes by working with management teams to develop departmental training strategies.
- Created and implemented comprehensive 6 month customer service program for new customer service representatives.
- Oversaw three system conversions by documenting and training desktop procedures, change management strategies and utilizing post implementation surveys.
- Developed a customer care training initiative based on a practical application of Organizational Development theory.
- Compiled comprehensive training reports that detailed learning objectives, alternative delivery success rates, attendance, testing, assessment scores, training expenditures and ROI.
0-5 years of experience
[company name] (Denver, CO) – a wastewater treatment plant processing 150 million gallons of wastewater a day.
- Organized and managed the first training division, hired and supervised staff.
- Developed apprenticeship-level programs (Plant Operator, Mechanic, Electrician) for Union employees. These programs enabled the company to hire unskilled laborers from within and develop these employees to a skilled journeyman level.
- Conducted a hazardous materials audit. Ensured all employees received OSHA required training in a timely fashion.
- Using Harvard Graphics, developed a computer based slide presentation on “How To Use Metro’s Records Management System”.
- Developed and established a Train-the-Trainer program for on-the-job trainers (mechanics, electricians, maintenance workers).
- Conducted a training needs assessment and developed a Heavy Equipment Operator Training Program Curriculum.
0-5 years of experience
Collaborated with program developers to improve training and to update system user manuals
- Assisted in development of systems training by creating new-hire training materials and job aids to support existing programs
- Performed new-hire orientation /training, and provided additional support during transition to job for non-exempt and exempt employees
- Assisted in the development and implementation of live chat technical support for over 1200 Internet clients
- Developed, coordinated, and conducted training for customer service associates and internal sales account representatives regarding product use knowledge, sales techniques, sales fulfillment and phone skills
0-5 years of experience
Developed and delivered Organizational Development Initiatives training for clients
- Consulted with clients and created Training Programs, wrote, edited and developed Curricula for clients.
- Conducted Training Needs Analysis (TNA)
- Delivered Corporate /Business outbound group training, coordination and facilitation
- Created and delivered Leadership and Behavioral Skills enhancement training.
- Developed training programs to improve Call Center performance and customer service for Emirates Airlines’ Global Contact Center. In three months, classroom training of Customer Service Excellence, Customer Focus, Call Auditing, and QA enhancement was delivered to more than 300 associates.
- Consulted with clients at HealthHelp, Inc., Houston, TX to create and deliver Compliance and Client Service training for 140 Agents and Supervisors
- Consulted and designed program for Dexter Chaney Inc. – Seattle, WA – on EQ & Motivation training for Managers and Supervisors. Delivered training for 24 Managers and Supervisors.
0-5 years of experience
Facilitated leadership, personal/professional development, and orientation workshops – training over 1000 employees annually
- Provided post training coaching for executive and mid-management clients, reinforcing successful adaptation of new skills
- Designed and facilitated Train-the-Trainer and certification workshops for internal personnel and external consultants
- Developed a one day Company Orientation program with a focus on accelerating assimilation, increasing cross-company knowledge and networking
- Utilizing internal and external resources, developed and maintained targeted curriculum featuring 27 programs
- Managed the enrollment, reporting, and measurement and evaluation functions of the Management and Organizational Development division of the Human Resources Department
- Developed executive reporting which identified training effectiveness and improvements over a five year period
0-5 years of experience
The first trainer hired to the Talent Development team, who was tasked with successfully creating a leadership training program and sustainability plan from the ground up for Trinity Industries. Developed and delivered professional development courses, both at the corporate level and manufacturing plants across the nation. Diplomatically partnered with plant leadership to establish credibility within the facilities and assessed individual needs to develop a training plan to meet corporate leadership development standards.
- Involved in the personal and professional development of over 1350+ leaders
- Spend roughly 75% of the time on the road
- Encouraged and facilitate employee development within multiple designated career paths
- Enhanced scheduling, tracked completion, as well as organized report summaries weekly
0-5 years of experience
Developed and delivered Organizational Development Initiatives training for clients
- Consulted with clients and created Training Programs, wrote, edited and developed Curricula for clients.
- Conducted Training Needs Analysis (TNA)
- Delivered Corporate /Business outbound group training, coordination and facilitation
- Created and delivered Leadership and Behavioral Skills enhancement training.
- Developed training programs to improve Call Center performance and customer service for Emirates Airlines’ Global Contact Center. In three months, classroom training of Customer Service Excellence, Customer Focus, Call Auditing, and QA enhancement was delivered to more than 300 associates.
- Consulted with clients at HealthHelp, Inc., Houston, TX to create and deliver Compliance and Client Service training for 140 Agents and Supervisors
- Consulted and designed program for Dexter Chaney Inc. – Seattle, WA – on EQ & Motivation training for Managers and Supervisors. Delivered training for 24 Managers and Supervisors.
0-5 years of experience
Collaborated with VP of HR. and other business leaders in a strategic partnership to design, develop, implement and evaluate leadership training for all Line Managers, Senior Managers, Directors, and above (Including C Level).
- Researched, designed and developed an executive Leadership Development Program.
- Lead and steered the Corporate training function for a population of 1200 employees and evaluated learning impacts
- Partnered with business owners to determine departmental and individual development needs and develop programs of knowledge and training requirements through effective interaction with subject matter experts, managers and supervisors
- Responsible for implementing and managing the new Learning Management System (Cornerstone)
- Mentored and guided other organizational trainers
- Managed the performance management and succession planning process
0-5 years of experience
Communicated with the Compliance Department, subject matter experts, management, and partners, in the writing, organizing, and updating of compliance related processes and procedures
- Submitted all procedures for review and approval by the appropriate parties
- Created, organized and maintained training materials
- Assisted the Compliance Department with internal client audits to ensure compliance
- Performed special research and projects, verification and data gathering projects on request
- Conducted training or informational sessions for employees
0-5 years of experience
Developed, administered, and implemented company training programs. Wrote company orientation manuals, procedures, and presentations. Presented seminars. Trained and supervised new employees. Created and conducted employee courses. Recruited and developed trainers to provide intra-departmental training.
- Performed New Hire evaluations, tracked progress, and provided information/guidance to department heads and managers.
- Created and coordinated Brain Shark presentations for company-wide participation.
- Wrote and developed U.S. Financial’s first New Hire Orientation program and employee manual. Manual was subsequently used by parent company in corporate office.
- Implemented company E-Learning curriculum.
- Created and administered the “I Am an Application” program that involved small employee groups progressing through all departments to learn company’s business and processes.
10+ years of experience
Designed and facilitated Sales, Product Knowledge, Employee Orientation, DOT, Diversity and Sexual Harassment training for new and tenured Customer Service Managers on regional and national level.
- Facilitate and lead Sales training for tenured Customer Service Managers, increasing sales 22% for 13 week period post training.
- Oversee regional training program, increasing annual retention 23% on regional level.
- Implemented Sales Operation Transformation training and coaching program, resulting in immediate increase in sales of 18% in 4 sales offices.
- Coached sales managers and salespeople in lead generation, increasing GPS locatable customers from 0-97% of 10,000 customers in 1 month.
- Designed and facilitated Classroom and Virtual Leadership training for new and tenured Location General Managers, achieving 92% completion of all attendees within 12 – 39 week training program. Coached all participants, acquiring over 90 new customers.
- Served as Project Lead facilitating Business Acceleration curriculum, including project management coaching, increasing sales average of 22% and reducing controllable expenses 17%.
- Researched, designed and created 200 job aids accessible via intranet search, utilized by sales managers, seeking solutions to common challenges.
0-5 years of experience
Developed and maintained the training curriculum for residential and business associates in regards to sales techniques, new products and systems
- Lead a team of six instructors
- Provided quality analysis
- Provided training analysis, observation analysis and root cause analysis
- Developed, designed and facilitated sales and quality training material for residential associates
- Implemented NOCV and COFEE order entry systems
- Responsible for review and selection of training materials
0-5 years of experience
- Assisted with the efficiency and productivity of the War Fighter Focus contract valued at $11 billion.
- Increased the performance standards and upgrades of three different programs in country and accelerated a positive safe training environment.
- Managed team of six foreign national interpreters in methodologies, process assessment work, and encouraged best practice in project management and project planning. Received commendable ratings from higher management.
- Planned, scheduled and arranged course activities in accomplishing C-IED objectives and resolved day-to-day issues with training curriculum.
- Qualified trainer/operator with experience training and conducting multiple Blow in Place (BIP) operations in the Middle East and/or host nation.
Training Development Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
