District Operations Trainer
Through root cause analysis, created training action plans to improve productivity, store profitability and customer satisfaction. Provided ongoing systems, leadership, and technical training of store-level, pharmacy-level, and district office employees. Facilitated employee orientation for newly hired team members. Coordinated and conducted exam preparatory classes for Pharmacy Technician Certification (PTCB) and documented ASHP requirements (American Society of Health-system Pharmacists). Coordinated and conducted training sessions, as needed, at store and pharmacy-level and district-level meetings; provided store support and continuing education training on systems, policy/procedures, etc.
- Adopted the training of pharmacy technicians on PTCB material. The average pass rate for each testing session was increased by 15%.
- Executed training plan to bring stores to budget for bi-weekly payroll. Stores were more than 60% over budget and within 1 month of training session, all stores were within 5% of budget.
- Created a training plan for a pharmacy that was experiencing a low customer delight score. Once implemented, pharmacy's customer delight score was increased more than 20%.
- Customized and delivered a Shift Lead Development training pilot program for 3 districts.