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0-5 years of experience
Management responsibility for day-to-day corporate banking and risk management functions for multi-regional $200M
mechanical contractor performing services across the nation primarily in the petrochemical business. Banking
responsibilities included managing corporate banking relationships through an ABL $25M line of credit to meet the organization’s short-term liquidity needs. Duties included $30M Accounts Receivable oversight, cash forecasting,
intercompany loan management, letters of credit, borrowing base calculations, and covenant calculations to maintain the appropriate cash flow required to operate the business. Risk management obligations included monitoring and managing
company insurance claims and legal case reserves across the organization.
- Minimized loan interest expense by $100K annually by utilizing LIBOR rates compared to prime lending rates.
- Maintained organization’s line of credit excess availability requirement of $3M during peak turnarounds.
- Supervised monitoring of $2M average daily A/R collections to proactively reduce past due accounts to < $15K.
- Successfully facilitated semi-annual bank audits resulting in full loan agreement compliance.
- Forecasted daily company cash-flow projections looking out over a year to accurately preserve company liquidity
- Monitored business for monthly banking covenant loan requirements to ensure contract compliance.
10+ years of experience
Identified and analyzed areas of potential risk to assets and earning capacity including physical inspections of properties,
regularly talking with key staff and operating managers, creating risk registers, and recommending ways to control, reduce, or transfer risk.
- Participated in annual property and casualty renewal programs, saving 5 – 10% annually.
- Facilitated risk management due diligence activities on 16 acquisitions, evaluating foreign customers’ 3rd-party affiliates and consolidating foreign insurance policies from multiple acquisitions.
- Developed new risk reduction policies, 1 example was the new product development policy providing consistent and documented processes to achieve the company’s core business strategies.
- Managed over 200 active workers’ compensation and liability claims by ensuring reporting procedures were adequate,
0-5 years of experience
Managed a team of five employees consisting of a Foreclosure Specialist, Mortgage Servicing Specialist, two Bankruptcy/Repossession/ Recovery Specialists, and a Credit Risk Clerk for an over $1 Billion credit union
- Provided weekly update/analysis/trending of delinquency and charge offs
- Surpassed 2013 delinquency goal of 1.00% in January (.95%), February (.95%) and March (.98%) of 2013
- Calculated monthly charge off ratio and prepared reports of trends and analysis of performance for VP of Lending and Chief Operating Officer
- Surpassed 2013 charge off ratio goal of .55% in January (.43%), February (.48%) and March (.42%) of 2013
- Prepared Board Report for monthly Board of Directors meeting explaining trends and providing analysis and possible solutions pertaining to loan performance
- Acted as management lead on several ongoing projects in conjunction with Project Management Department
0-5 years of experience
Generated and qualified leads through cold calling, networking, targeted prospecting, and online marketing.
- Converted over 300 leads into sales, generating over $260,000 in revenue.
- Overhauled sales and client intake processes, resulting in a 75% sales increase of non-core products. Process was implemented in multiple agencies.
- Specialized in sales of complex, intricately detailed products that required expert product knowledge and sales techniques.
- Provided prompt, accurate, and friendly customer service.
6-10 years of experience
Actively hedged ethanol, corn and natural gas prices, providing daily commodity market updates and insight.
- Created the company’s risk management policy, establishing trading and position limits.
- Delivered monthly risk management presentations to the company’s Board of Directors.
- Successfully navigated the company thru a significant period of margin volatility while operating under heavy liquidity restrictions.
- Created internal analyses on the domestic supply & demand of corn and ethanol.
- Created the company’s operations financial model, forecasting revenue of approximately $430MM.
- Supported business development strategies, including evaluating and modeling potential acquisition targets.
- Developed and implemented a unit cost reconciliation to improve year over year productivity.
- Assisted in the successful completion of a $46MM rights offering in 2011 and another $70MM in 2014.
6-10 years of experience
As a Risk Manager for the territory covering 13 parishes and 3 counties identified and evaluated risk, and coordinated corrective action to minimize liability risk for individual providers, group practices and facilities.
- Controlled risk in the assigned territory through analysis of data from aggregate claim reports, individual claim analysis, on-site risk assessment activities and other internal and external sources.
- Recommended appropriate risk management interventions and assisted with implementation of risk management recommendations at individual provider offices, group practices and facilities.
- Conducted comprehensive risk analysis of identified providers.
- Participated in risk management product development including practice assessment tool, staff education modules and seminars.
- Educated groups of up to 100 professionals on current risk management topics.
6-10 years of experience
Created policies and procedures for newly created risk management position.
- Established self-insured workers compensation program.
- Reduced the number of open claims by 50%.
- Developed written procedures for managing existing third party administrator.
- Decreased annual losses by by $450,000.
0-5 years of experience
Reported directly to Risk Manager and General Counsel. Trusted source of information and guidance to subsidiary presidents, insurance company adjusters, safety personnel and senior corporate management.
- Administered auto liability, general liability, and worker’s compensation claims under large deductible insurance program with deductibles ranging from $250K to $1M.
- Oversaw development of in-house computerized claims management system that improved claims handling and reporting.
- Developed action plans on hundreds of claims in multiple jurisdictions in order to minimize exposures and mitigate damages.
- Coordinated and monitored claims litigation nationwide to attain best outcome, while keeping legal expenses in line.
- Designed and prepared reports for Controller of Operations and outside actuary’s use in determining resources necessary to fund existing and future claims under large deductible insurance programs.
- Designed and prepared claims reports for Director of Safety to assist in development of incident rates by subsidiary in order to establish benchmarks for improvement.
- Assisted Risk Manager during policy renewal process.
0-5 years of experience
Reported directly to Risk Manager and General Counsel. Trusted source of information and guidance to subsidiary presidents, insurance company adjusters, safety personnel and senior corporate management.
- Administered auto liability, general liability, and worker’s compensation claims under large deductible insurance program with deductibles ranging from $250K to $1M.
- Oversaw development of in-house computerized claims management system that improved claims handling and reporting.
- Developed action plans on hundreds of claims in multiple jurisdictions in order to minimize exposures and mitigate damages.
- Coordinated and monitored claims litigation nationwide to attain best outcome, while keeping legal expenses in line.
- Designed and prepared reports for Controller of Operations and outside actuary’s use in determining resources necessary to fund existing and future claims under large deductible insurance programs.
- Designed and prepared claims reports for Director of Safety to assist in development of incident rates by subsidiary in order to establish benchmarks for improvement.
- Assisted Risk Manager during policy renewal process.
0-5 years of experience
Responsible for managing a business portfolio of 500+ merchant accounts in regards to transactional risk analysis, portfolio performance and review as well as the underwriting of new merchant applications. Portfolio includes high risk, MPTO, e-commerce and traditional merchant base.
- Introduced updated risk review procedures for newly boarded merchants
- Streamlined the underwriting process and reduced decision turnaround time by 19%
- Resolving transaction issues and discrepancies with merchants
- Reviewing and updating reserve amounts for merchant portfolio
- Termination of merchant relationships through respective card brands
- Initiated quarterly executive reviews for bank partners
10+ years of experience
Managed lawsuit activities against the company with the corporate attorneys, coordinated claims with the insurance carriers and tracked legal expenses.
- Designed, implemented and maintained a direct referral system for Blood Center staff to report potential claims against the company.
- Prepared operational and risk reports for management analysis.
- Recommended steps for risk prevention programs in the donor claims arena.
- Monitored aggregation of losses within policy years to evaluate the adequacy of limits of insurance coverage.
- Collected and evaluated incident data. Reported such data to management, insurance company, brokers and legal counsel.
- Assisted in the completion of insurance applications and renewal process.
0-5 years of experience
I was responsible for workers’ compensation, general and automobile liability, umbrella, property, business interruption and executive risk policies. My responsibilities included evaluating and minimizing property, liability, and related litigation. In this position, I consulted with operations, brokers and insurers to analyze and select the best risk retention/transfer options to protect the business against unforeseen losses.
- Managed a $2.2M budget for the negotiation of insurance premiums.
- Managed all claims under litigation, mediated with third party administrators and attorneys, and settled all aspects of claims with a hold harmless agreement.
- Effectively used a managed care organization for injuries preventing fraud and providing quality medical care resulting in a cost effective, high quality outcome, and quick return of workers to modified duty.
- Headed the crisis management team providing leadership during natural and man made disasters lessening business impact and negative publicity.
- Developed safety and risk management goal, which reduced the total injuries and lost workday cases.
- Analyzed and recommended alternative risk transfer methods for predictable risks
- Effectively managed insurance costs during hard insurance cycle
- Preparation of detailed exposure submission for Executive Protection Program
- Successfully completed a RFP for Flood Determination Vendors resulting in enhanced automated services to the Bank at a reduced cost
6-10 years of experience
Specialized in evaluating, investigating, and developing claims with potentially fraudulent activity.
- Utilized various investigative tools including databases, social media, the internet, and surveillance.
- Evaluated SIU referrals for content and utilized independent judgment in preparing investigative work plans.
- Prepared objective and concise written and verbal reports of investigations, as well as reports to claim management and team members regarding claim direction in the development of appropriate, cost effective investigative plans to impact fraud and misrepresentation issues.
- Created and presented on-going training and education as necessary on potential fraud and appropriate red flags.
- Conducted audits of claims and makes recommendations to claims staff and management.
- Directed and communicated with national and regional investigative vendors and monitors and directs their investigative plans and billing.
6-10 years of experience
Due Diligence Specialist for a $20 billion Fund of Hedge Funds and a $10 billion Private Equity portfolio.
- Led due diligence and risk assessment on over 250 deals averaging $150 million per deal.
- Presented investment recommendations and evaluations to the Alternative Investment Committee and Global Executive Investment Committee.
- Identified key risks using financial models, scenario and stress analysis.
- Tracked and monitored performance on a monthly and quarterly basis.
- Standardized risk and performance metrics across the Alternative Investment portfolio.
0-5 years of experience
Modified the workers’ compensation program to better suit the growing company.
- After completing a loss analysis, canceled the guaranteed cost program and replaced with a deductible policy.
- Administered all medical only claims in-house. After lowering the premium by nearly 50%, reduced the medical and indemnity payments by two-thirds.
- Completed applications and purchased builder’s risk policies for new construction.
- Handled all general/premises liability claims to conclusion.
- Held numerous safety meetings on the store level and was instrumental in replacing the restaurant flooring to reduce slip and fall claims.
- Investigated to the point of prosecution numerous in-house losses by means of gift certificate, cash and credit card theft.
0-5 years of experience
Based on Basel II best practices, evaluate the Bank’s processes ensuring key risks are
identified and mitigated, and help drive the overall risk strategy for the company. Work with process owners to evaluate all new processes before their release to prevent operational
risk. In addition, create new controls and strengthen existing ones, and develop action plans to address identified issues.
- Redesigned the International and Local Money Remittance Process to prevent losses due to fraud.
- Developed new controls for the International Wire Transfer Process in order to mitigate risk and enhance Anti Money Laundering (AML) practices.
- Established enhanced controls in the check cashing process to prevent fraud.
6-10 years of experience
Developed and administered corporate policy and activities related to claims management for all lines of coverage, including but not limited to management of relationships with third party service providers including defense counsel, consultants, brokers, insurers and other TPAs; Supervision, training and mentoring of claims and support staff; Loss analysis and budgets, risk allocation programs, identifying exposures, recommending solutions, implementing approved programs, partnering with loss prevention, updating and monitoring compliance with claim and other risk programs. Presentation of loss analysis to senior management including recommended resolution, review of root cause and prevention plans.
- Focus on management and resolution of large or complex claims.
- $3M Reduction of required reserve for professional and general liability claims – developed and implemented policies to promote best practices in claim reporting and case management
- 25% reduction in WC Claims Costs – Co Chair of WC Focus group -emphasis on timely reporting and early intervention
- $175,000 savings in negotiation of various TPA and Vendor Contracts at renewal
- Improved Claims Communication at all management levels with a focus on executive and board groups
- Chair and facilitator of Quarterly Executive Claim Review and Operations Monthly Claims Meetings
- Development, implementation and oversight of new RMIS, including administration, training, audit and support improving accuracy of data
0-5 years of experience
Prevented a potential loss to the company within the first two months in the position
- Provided chargeback dispute support for any inquiring clients
- Managed the company’s merchant portfolio on a daily basis
- Analyzed and calculated data to determine proper actions regarding certain merchants
0-5 years of experience
Management and immediate investigation of adverse events and patient safety incidents
- Implementation of Root Cause Analysis process in which all serious adverse events are investigated and communicated to senior leadership and one hundred percent of action plans are developed within established time frames
- Perform risk assessments and communicate findings to senior leadership
- On call for urgent risk issues, patient safety incidents and policy interpretation
- Management of Disclosure of Unanticipated Adverse Outcomes program
- Claims management for general and professional liability events
- Develop and instruct educational programs for staff members, new employees and new nurses
6-10 years of experience
- Provided individual and commercial clients with comprehensive economic/risk analysis exposing potential pitfalls. Helped mitigate these pitfalls through creative and targeted use of insurance and financial products.
- Cultivated relationships; provided over 500 English and Spanish speaking clients with flexible and honest customer service.
- Detail-oriented development of complex documents, presentation materials, and comprehensive technical correspondence.
- Consistently delivered new clients and accounts on a weekly basis. Reached 36% of total office production within 1 year of hiring.
- Self-motivated employee with keen understanding and appreciation for teamwork.
- Improved office efficiency by introducing a variety of technology based processes resulting in higher levels of production.
0-5 years of experience
Facilitated Risk and Controls Self Assessments within the Deposits and e-Commerce business lines
- Compiled functional risk assessment results, risks, controls identified, and document action plans to mitigate risks
- Presented risk assessment reports and analysis results to Business Leadership and Enterprise Risk Management Senior Leadership
- Ensured action plans were developed and executed to remediate risks and risk control gaps
- Participated in the major business and technology initiatives serving as operational risk subject matter expert
- Developed and implemented an enterprise-wide operational risk framework that included policies, standards, and risk and controls assessments
- Led the creation, execution and reporting of an Internal/External Fraud Risk Assessment in partnership with Global Security for all domestic and international lines of business and corporate entities
- Produced reporting and analysis of all process, risk and controls assessments to be presented to Senior Management and Board of Directors
6-10 years of experience
Worked with senior leadership team to assess and identify internal and external risks associated with company’s daily operations and services.
- Designed plan to mitigate potential risk and safety concerns associated with company’s daily operations and services.
- Safety and Risk plan consisted of purchasing insurance, implementing health and safety measures and making business continuity plans to limit risks and prepare for state of emergency.
- Partnered with human resources to implement plan to educate and train staff concerning safety and risk program daily integration as well as documented plan for company rules and regulations incorporation.
- Responsible for audits and examination of corporate governance plan and risks analysis to ensure that implemented policies are appropriate and current for company’s evolving landscape
- Responsible for cost benefit analysis concerning safety and risk assessments and company governance plan.
- Developed plan for risk reporting to the appropriate audiences alerting the senior level stakeholders down to the staff managers to ensure concerns are communicated and resolved
0-5 years of experience
Responsible for risk management of credit trading business. The credit trading is composed of high grade, high yield credit derivatives, distressed debt and leverage loan.
- Conducted daily analysis of market & position movements and communicated key risk exposure and P&L drivers to senior managers.
- Communicated with traders regarding risk positions across various asset classes and challenged traders risk taking strategy where appropriate.
- Analyzed new products & structures to ensure market risk exposures are assessed and adequately captured.
- Developed Stress Testing & VaR methodologies to effectively quantify the risk exposure and the P&L impact of severe market events.
6-10 years of experience
Partnered with management to influence bank regulators to reduce company frequency of mutual fund credit rating reports from every year to one-time every four years. As a result, process and resource efficiencies were improved by 75%.
- Performed industry-level reviews on portfolios to assess the need for proactive portfolio management or limits.
- Managed interns to assist with projects, helped develop and train new staff.
- Coordinated monitoring and reporting of material exposures to Operational losses and data breaches for analysis.
- Served as resource to management and employees regarding the on-boarding process.
- Facilitated supervisory training on topics related to credit ratings of mutual funds.
- Analyzed results of Internal Controls Testing and used data to update management and business units involved.
- Conducted credit analysis of mutual and pension funds, and limited liability companies.
- Contributed to Targeted Risk Assessment of company Third Party Banking System, resulting in restructuring of process.
- Wrote risk management procedures for reporting losses and data breaches.
- Partnered with team to implement new computerized Risk Assessment Survey, part of on-boarding, which resulted in increased staff production.
0-5 years of experience
Provided risk assessment/oversight along with recommendations to Branch Managers
- Provided field investigation review for corrective action and monitored follow up of the corrective action
- Provided incident management and training along with OSHA recordable criteria
- Worked in partnership with Environmental Health & Safety Managers to provide recommendations and assistance in the field
- Conducted sight visits and training for field support
- Provided oversight on all claims including attendance of quarterly claim file reviews
- Partnered with brokers, third party administrators and vendors, etc
- Tracked, recorded, evaluated employee injuries and near misses
- Reduced severity and frequency within one year
0-5 years of experience
Administrator and responsible for all areas of the center.
- Improved quality of care of patients in Pre-op and PACU.
- Hired qualified staff to replace agency help.
- Learned processes including payroll, hiring of staff (both through ADP) and many processes and procedures involved with Administrative duties.
- Improved compliance with CMS and AAAHC standards
- Attended AAAHC conference in September 2013.
- Performed in Pre-op and PACU as RN
6-10 years of experience
Maintained monitoring system for code enforcement.
- Investigated reports of violations of ordinances, codes and resolutions.
- Inspected fields, maintained case files and collected evidences regarding enforcement cases.
- Inspected buildings, structures and premises in the city to ensure compliance with laws and ordinances.
- Performed on-site inspections of abandoned vehicles, buildings and structures.
- Resolved complaints and issues regarding commercial and residential buildings, building construction and code compliance.
- Prepared cases for giving testimony and testified in court proceedings.
0-5 years of experience
- Created and implemented a policy for required Risk controls for new prepaid products.
- Lead two simultaneous infrastructure projects that enhanced core Risk decision platforms for all money in/money out transactions on prepaid cards.
- Lead new product Risk team in launching three new products in 2010
- Analyzed competitors in the emerging/alternate payments industry to help drive strategic decisions on new prepaid products.
0-5 years of experience
Relationship Manager for eight business units within a global organization. Managed all aspects of business continuity including performing risk reviews, providing recommendations and remediation plans on a monthly and quarterly basis and coordinating annual testing.
- Liaison between business units and Vendor Management team to ensure the plans adhered to the State Street and Federal regulations and standards. Performed due diligence reviews on new vendors.
- Developed training program and materials streamlining the time to train on the RSA Archer system from 10 hours to 4.5 hours for end user. As a result, personally trained over 300 employees system in first quarter system was implemented in Q114.
- Created risk model matrix that is used for all business units to assess their plans monthly and presented plan analytics to senior management annually.
- Project manager on various initiatives including new system implementation and application recovery assessment.
0-5 years of experience
- Increased current AR collected percentage from 82.92% YE 2010 to 91.05% 2012
- Maintained bad debt write-off percentage of .15%.
- Performed client account reconciliations
- Supervised, train and mentor Credit Department personnel
- Managed the credit risk of the overall company account aging and manage all aspects of collection process for all accounts
- Oversaw the collection activities of the credit staff and assist them in working with customers on appropriate collection plans
- Identified and respond to accounts that represent significant credit risk and collection delinquency
- Communicated with collection agencies, bankruptcy courts and attorneys to facilitate collection efforts
- Evaluated credit worthiness of customers by analyzing financial statements and utilizing credit reports to assign appropriate credit limits
- Supervised cash applications and performed account reconciliations
0-5 years of experience
Acting IS Audit and Compliance Officer for a SOC2 certification initiative. Performed product and departmental risk assessments.
- Built a Project Management Office by creating a standard framework, processes and procedures to follow for all enterprise projects. Reported to the CTO and CIO.
- Trained a staff of 8 business analysts, Jr. PM’s, and development personal on PM best practices.
- Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
- Conducted analysis on each project to determine ROI and viability of project undertaking before presenting it to the Board of Directors.
- Created executive presentations on portfolio status for the BOD and Sr. Management.
- Created the company-wide Style Guide and Master templates. Created and taught the corresponding class on Style Guide and template usage.
- Created the framework, plan, and processes to be used for the Risk Management department by conducting research on Risk Management ISO 31000 framework, best practices, and RM auditing.
- Managed team of 3 direct reports consisting of Project Analysts and Jr. Project Managers.
- Product Manager for the Client Web Portal project. Gathered the requirements, created wireframes, functional specs and site maps. Ensured features and functionality of sites were communicated to project team.
- Types of projects managed: Client Software Implementations, Client Portal, Great Plains (GP) Upgrade, Server Consolidation, SOC 2 Compliance Initiative, Product and Department Risk Assessments.
0-5 years of experience
Advised university on a wide variety of insurance and claim related subjects
- Assisted the Risk Manager in the negotiations of insurance programs
- Participated in claim settlement negotiation related to property and casualty losses and assured organized, accurate and complete compiling of claim submission information
- Maintained all insurance records including binders, policies and any other coverage placement documents
- Researched insurance requirements for insurance coverage’s and recommended the type and placement of coverage to adequately protect assets and liability exposure
0-5 years of experience
Reviewed insureds’ professional service contracts to analyze insurability issues and risk
- Researched emerging issues in law and created and presented webinars in compliance with AIA CE requirements to educate brokers and insured on those issues
- Developed and maintained relationships with underwriters to effectively mitigate risks on professional service contracts
- Fostered partnerships with defense attorneys to understand insureds’ issues from all perspectives
10+ years of experience
- Directed all facets of risk analysis on a case-by-case basis in developing price and risk.
- Designed, developed, and executed strategies, which resulted in sales growth and reduction in sales loss product through sales force.
- Mentored colleagues and coordinated service appeals and pricing requests.
- Performed effective administrative service in documenting policies and systems.
- Conducted QA (Quality Assurance) reviews to maintain compliance with quality standards.
0-5 years of experience
Developed, coordinated, and administered facility-wide systems for risk identification, investigation, and reduction.
- Performed risk surveys of patient care areas.
- Chaired Risk and Patient Safety Committee.
- Performed Data analytics for risk management trending.
- Partnered with legal department in coordination, investigation, processing, and defense of claims.
0-5 years of experience
Perform root causes analysis on incidents using LEAN and Six Sigma techniques to drive continuous improvements in processes.
- Provide support in the development and implementation of solutions, including quality reporting and analysis, to ensure that risks and exposures are identified and mitigated.
- Successfully completed quality assurance testing on new and high risk processes and presented results and recommendation to management.
- Collaborate with the business leads to prepare and present reports that track progress on internal key performance indicators and overall quality initiatives.
- Assists in the development of quality metrics and internal reporting standards.
- Drives error prevention through detection and resolution: testing, controls assessment and post-event review.
- Analyze and perform trending on incidents to initiate formal risk assessments or controls evaluations on current processes.
0-5 years of experience
Monitored merchant transactions.
- Identified potential fraudulent activity to prevent financial losses to merchants and processor.
- Instructed merchants on proper security procedures to assist them in avoiding fraud.
- Explained merchant money holds and advised them to issue refunds in lieu of a charge back.
0-5 years of experience
Managed 8 direct report security officers including parking and transportation operations.
- Conduct annual safety inspections of facilities and maintained all life safety equipment as per NFPA.
- Acted as primary incident commander for campus emergencies.
- Worked closely with facilities management concerning building operations and safety & security.
- Conducted annual OSHA training for compliance with performance standards.
- Maintained lab safety program, inspections and waste management.
0-5 years of experience
Managed the activities of the Corporate Outsourcing Risk Management team of two professionals.
- Worked with IT, Risk and Security management to evolve the development of the annual Risk Assessment process from a pure security assessment towards an overall IT Risk assessment incorporating COBIT risks and controls.
- Established IT Risk Management Council for identification, escalation, remediation and reporting of IT Risk.
- Obtained management approval to purchase and implement the Archer Governance Risk & Compliance Software and actively participated in the configuration of the solution to track and report Business Process Transitions.
- Identified Technology Risk metrics for the overall Operational Risk Management reporting process.
0-5 years of experience
- Green Belt Certification obtained as participant in the Registration & Licensing Six Sigma DFSS (Design For Six Sigma) Project centered on ensuring risk and compliance concerns appropriately incorporated within the Registration & Licensing Division restructuring protocols
- Implemented measures to eliminate or mitigate compliance and operational risks for multiple lines of business
- Monitored and tested line of business processes for acceptance of customer insurance applications; provided monthly metrics to senior management
- Provided compliance support for product innovation, design and sales
- Conducted Compliance Insurance Program Assessments (CPPAP testing) and Compliance Infrastructure Excellence (CIE) on marketed insurance products to ensure compliance with laws, regulations and internal policies and procedures
- Enhanced the Insurance Services Group Escalated Complaint Reporting process to accurately capture, record and report customer complaints for multiple lines of business
0-5 years of experience
Responded to all patients/visitors complaint/concerns that could not be dealt with at the unit level, taking quick and effective corrective action.
- Assured risk management and customer service programs operated in accordance with the mission and values of CMC and accreditation requirements.
- Functioned as a role model and advocate of customer service excellence, served as liaison between patients and hospital.
- Maintained hospital-wide occurrence reporting system, constantly sought new approaches to improve customer service, and submitted reports of occurrence trends/patient safety to Patient Safety Committee and the Governing Board.
- Provided education/coaching to employees and leaders regarding risk management and customer service.
10+ years of experience
Managed a single-parent captive of professional and environmental liability insurance for 10 years during hard insurance market
- Responsible for the Company’s surety program (7 years)
- Assumed responsibility for workers compensation claims and OSHA compliance matters
- Managed small staff of risk professionals
- Prepared Company’s Proxy Statement and attended to many other corporate governance matters
0-5 years of experience
Placement and renewal negotiations of corporate insurance program consisting of an excess of $20 million in premiums.
- Claims management, administration as well as third party administrator relations.
- OCIP reconciliation with the CFO.
- Annual budgeting.
- Contract reviews and litigation matters negotiated with both internal and external entities.
- Risk analysis with related and potential properties under development.
- Implementation of a corporate wide safety program.
- Created an excess of $2.8 million in savings.
6-10 years of experience
Engage with business owners to complete vendor risk assessments for new, amended and renewed contracts.
- Ensure that the scope and risks of products or services are properly outlined and documented thus fulfilling the appropriate due diligence, communicate assessment with the appropriate internal stakeholders.
- Manage 3rd party vendors to meet regulatory requirements and agreed upon deliverables.
- Establish contract language requirements based on the risk assessment and due diligence, lead contract negotiations and establish ongoing oversight requirements.
- Build strong relationships, provide guidance and present best practices for the internal business unit.
0-5 years of experience
Lead all aspects of human resources daily functions. Support services to EVP on general liabilities and risk maintenance.
- Strategic management of benefits programs and general liabilities working with brokers
- Set HRIS roadmap to internal business information technology portals for expediting operations services
- Analyzed and modified benefits to establish competitive programs and ensured legal compliance
- Investigate and manage all industrial accidents for insurance company
- Plan, direct, supervise and coordinate subordinate work activities
- Build, direct and measure HR Scorecard Metrics aligned to KPI
0-5 years of experience
Develop strategy and tactics to reduce incident rates and lower worker’s
compensation in fleet, utilities, law enforcement, fire and rescue, facility
maintenance, parks and recreation, landfill, water and sewer plants,
vehicle maintenance, and department of health.
- Counsel high ranking County management with regard to culture
- Work with multiple departments within the County structure to ensure
- Oversee constructions projects for safety compliance.
- Analyzed trends and losses and develop actions items to control
- Performed insurability analysis for multiple large insurance clients
- Interfaced with multiple underwriters of major insurance firms to design coverage’s for their clients.
- Delivered safety and fire prevention training to multiple clients.
- Counseled clients and high value property (Highly Protected Risks)
0-5 years of experience
Overseeing security systems, working with vendors to ensure cameras and access systems are maintained.
- Investigate workplace theft and violence.
- Facilitate safety program for 380 employees.
- Maintain workers compensation insurance claims and work with adjustors accordingly.
- Watch over and maintain the safety/security budget.
- Address and remediate crisis as they arise within the organization.
6-10 years of experience
Responsible for managing the execution of daily operational activities and review/approvals of new accounts, client paperwork/forms, internal/external transfers, distributions and risk.
- Responsible for the review/approval and oversight of approximately 200 to 300 daily domestic and international disbursements.
- Helped implement new controls and due diligence reviews for 3rd party distributions.
- Manage the daily operations within the Wealth Advice Center Complex to ensure optimal performance.
- Communicate, implement and ensure compliance with Firm operational guidelines and policies and support the operational risk and audit process.
- Responsible for reviewing client and staff incoming/outgoing correspondence and responding to customer complaints and escalations for products and/or transactions
10+ years of experience
Assure timely and accurate deployment of risk assets amounting to $2million and financial reports including appropriate cash adjustments for overnight positions.
- Provide analysis of trade reports and economic trends to assist Executive team in decision making
- Maximize cash positions on deposit in financial institutions to enhance overall return on equity
- Review trade team plan and structure for improvement and effectiveness
- Provide traders and trainees with professional and personal growth
0-5 years of experience
- Manage global Counterparty Settlement Lockdown process
- Create and analyze monthly risk reporting for senior management
- Manage monthly reviews for End User Computing tools (EUC’s), Depth Charts, Incident Tracking and BCP testing (SecurID
- Perform Deep Dive Analyses and identify best practices; present to senior risk managers once completed
- Process Improvement – in 2013 reduced the amount of time required to produce Risk Pack by approximately 12 hours through the use of Macros to automate reporting.
Business Operations Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
