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Candidate Info
years in workforce
years at this job
Health Services Management
Corporate Travel Agent
Provided corporate travel assistance to employees from over 100 different companies
- Specifically handled high level accounts which included many top fortune 500 companies
- Provided technical support and navigational assistance to users of the [company name] branded online booking engine CTO (Corporate Travel Online)
- Initiated, Investigated and resolved customer service issues
- Was a committee member on the customer and employee satisfaction team
- Assisted with new hire orientation
- Trained new hires on the SABRE reservation system and mentored them for four weeks after training
- Assisted Team Leaders in compiling, organizing and reporting data related to team statistics
Candidate Info
years in workforce
years at this job
Business
Corporate Travel Agent
Served as a customer service supervisor and liaison between corporate clients, airlines, and hotels.
- Resolved complaints, providing fast and accurate response to client issues.
- Approved and processed refunds and credits.
- Worked extensively with hotels and airlines to waive "no show" fees.
- Successfully resolved debit memos resulting in savings between $20K and $30K; recovered monies owed company due to fraud and credit card rejects.
- Monitored and evaluated performance of other agents including bonus recommendations.
Candidate Info
years in workforce
years at this job
Travel And Tourism
Interior Design
Corporate Travel Agent & Sales Associate
Responsible for booking corporate travel for the top 200 executives within [company name] while using the computer reservation system, Worldspan. Additional sales associate responsibilities covered ordering merchandise, giving instructional classes on blind and wallpaper installation and assisting customers with interior design needs.
- Identified and promoted to the VIP Travel due to strong customer service skills.
- Trained, introduced to clients and professionally developed a new travel agent.
- Provided in home consultation.
- Identified out of 70 employees as Employee of the Month.
Candidate Info
years in workforce
years at this job
Interdisciplinary Studies
Travel & Tourism
Corporate Travel Agent
Provided customer service to business travelers in regards to air, car, and hotel arrangements.
- Produced 200+ business travel transactions on a monthly basis.
- Assisted in the implementation of company's online booking process.
- Awarded Peak Performer in 2003.
Candidate Info
year in workforce
year at this job
Travel And Tourism Management
Sociology
On-site Trainer /corporate Travel Agent/ Team Leader
Supervised domestic team of 35 employees, and assisted domestic team leader in daily management activities
- Trained and coached new associates
- Oversaw daily and monthly agent reports detailing errors and edits
- Participated in the setup of new offices around the country
- Responsible for customer service of travelers
Candidate Info
years in workforce
years at this job
Corporate Travel Agent
Assisted and supported administrative and executive personnel, by phone and email, in providing domestic/international travel arrangements for ACS VIP's and all ACS business travelers.
- Booked air, hotel, car, and limousine using the Orbitz web site, modified air reservations, booked complex international itineraries, and manually booked Amtrak reservations utilizing the Apollo reservation system.
- Successfully contributed to minimizing company costs due to thorough research of air, hotel, and car rental options.
- Communicated daily with airlines in behalf of travelers concerning schedule changes and conducted conference call to include the traveler as needed.
- Created and stored written documentation of all communications and transactions in the Apollo system.
- Was consistently requested to assist an executive assistant and exclusively requested to make travel arrangements for an ACS CEO for the government division.
- Corresponded daily with executive personnel using MS Outlook to compile travel reports as requested and received several letters of commendation for excellent service.
Candidate Info
years in workforce
years at this job
Business Administration / Management
Management / Human Resource
Legal Studies / Higher Education
Corporate Travel Agent
International Division
- Established sales in air, hotel, car, group, and corporate planning.
- Increased sales though expert customer service and repeat business. 1,000,000
- Completed travel expenses, made travel arrangements. Keep a daily calendar of company projects and schedules. Assisted clients with Clique book online.
- Build a larger clientel that travels for business and created package deals with flight, hotel and car rentals.
- Helped to secure corporate travel rates from numerous airlines.
- Collaborated with airlines, hotels and car rental agencies to arrange contracts.
Candidate Info
years in workforce
years at this job
Education
Marketing & Sales
Information Technology
Senior Corporate Travel Agent / Automation Specialist
Managed travel for corporate employees by arranging domestic and international itineraries.
- Participated in management and team building workshops.
- Quality control specialist, adjusting, updating and maintaining computer based information system. Trained agent in error avoidance techniques for account efficiency.
- Developed and maintained system for client profiles (ProfileSync).
- Trained administrative assistants and clients on the use of computer based information management systems.
Candidate Info
years in workforce
years at this job
Certificate
Paralegal Studies
Corporate Travel Agent
- Implemented policies and procedures in the travel industry.
- Managed bookings for all travel aspects domestic and international for approximately 50 travelers.
- Generated refunds and follow up for results, processed exchanges.
- Assisted in the accounting department reconciling debit memos.