Corporate Travel Agent Resume Examples

Corporate Travel Agent

Provided corporate travel assistance to employees from over 100 different companies

• Specifically handled high level accounts which included many top fortune 500 companies
• Provided technical support and navigational assistance to users of the [company name] branded online booking engine CTO (Corporate Travel Online)
• Initiated, Investigated and resolved customer service issues
• Was a committee member on the customer and employee satisfaction team
• Assisted with new hire orientation
• Trained new hires on the SABRE reservation system and mentored them for four weeks after training
• Assisted Team Leaders in compiling, organizing and reporting data related to team statistics

Corporate Travel Agent

Served as a customer service supervisor and liaison between corporate clients, airlines, and hotels.

• Resolved complaints, providing fast and accurate response to client issues.
• Approved and processed refunds and credits.
• Worked extensively with hotels and airlines to waive "no show" fees.
• Successfully resolved debit memos resulting in savings between $20K and $30K; recovered monies owed company due to fraud and credit card rejects.
• Monitored and evaluated performance of other agents including bonus recommendations.

Corporate Travel Agent & Sales Associate

Responsible for booking corporate travel for the top 200 executives within [company name] while using the computer reservation system, Worldspan. Additional sales associate responsibilities covered ordering merchandise, giving instructional classes on blind and wallpaper installation and assisting customers with interior design needs.

• Identified and promoted to the VIP Travel due to strong customer service skills.
• Trained, introduced to clients and professionally developed a new travel agent.
• Provided in home consultation.
• Identified out of 70 employees as Employee of the Month.

Corporate Travel Agent

Provided customer service to business travelers in regards to air, car, and hotel arrangements.

• Produced 200+ business travel transactions on a monthly basis.
• Assisted in the implementation of company's online booking process.
• Awarded Peak Performer in 2003.

On-site Trainer /corporate Travel Agent/ Team Leader

Supervised domestic team of 35 employees, and assisted domestic team leader in daily management activities

• Trained and coached new associates
• Oversaw daily and monthly agent reports detailing errors and edits
• Participated in the setup of new offices around the country
• Responsible for customer service of travelers

Corporate Travel Agent

Assisted and supported administrative and executive personnel, by phone and email, in providing domestic/international travel arrangements for ACS VIP's and all ACS business travelers.

• Booked air, hotel, car, and limousine using the Orbitz web site, modified air reservations, booked complex international itineraries, and manually booked Amtrak reservations utilizing the Apollo reservation system.
• Successfully contributed to minimizing company costs due to thorough research of air, hotel, and car rental options.
• Communicated daily with airlines in behalf of travelers concerning schedule changes and conducted conference call to include the traveler as needed.
• Created and stored written documentation of all communications and transactions in the Apollo system.
• Was consistently requested to assist an executive assistant and exclusively requested to make travel arrangements for an ACS CEO for the government division.
• Corresponded daily with executive personnel using MS Outlook to compile travel reports as requested and received several letters of commendation for excellent service.

Corporate Travel Agent

International Division

• Established sales in air, hotel, car, group, and corporate planning.
• Increased sales though expert customer service and repeat business. 1,000,000
• Completed travel expenses, made travel arrangements. Keep a daily calendar of company projects and schedules. Assisted clients with Clique book online.
• Build a larger clientel that travels for business and created package deals with flight, hotel and car rentals.
• Helped to secure corporate travel rates from numerous airlines.
• Collaborated with airlines, hotels and car rental agencies to arrange contracts.

Senior Corporate Travel Agent / Automation Specialist

Managed travel for corporate employees by arranging domestic and international itineraries.

• Participated in management and team building workshops.
• Quality control specialist, adjusting, updating and maintaining computer based information system. Trained agent in error avoidance techniques for account efficiency.
• Developed and maintained system for client profiles (ProfileSync).
• Trained administrative assistants and clients on the use of computer based information management systems.

Corporate Travel Agent

• Implemented policies and procedures in the travel industry.
• Managed bookings for all travel aspects domestic and international for approximately 50 travelers.
• Generated refunds and follow up for results, processed exchanges.
• Assisted in the accounting department reconciling debit memos.