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Candidate Info
years in workforce
years at this job
Travel Agent
Successfully and efficiently steered travel operations to generate high volume growth and revenue, including cruises, tours, airline reservations, car rentals, and hotels.
- Consistently ensured delivery of quality customer service vital to growing a loyal clientele base.
- Drive productive travel operations, achieving $1M sales quota goal in 9 months, inducted into the Chairman's Club for $1.2M+ and recognized as a top travel agent in the Southern Region.
- Currently highest producer of the Mid-Atlantic region of sales for 2013, at $856,000 in generated travel revenue YTD, and over $300,000 for the month of May
Candidate Info
years in workforce
years at this job
Management
Travel Agent
Maintained up-to-date knowledge of travel products including: airline travel, hotel and car reservations, cruise and tour travel.
- Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.
- Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.
- Demonstrated consistent ability to close sales and achieve high productivity.
- Utilized excellent verbal and written communication skills and maintained professional, positive demeanor.
- Continuously demonstrated exceptional organizational skills with ability to multi-task.
Candidate Info
years in workforce
years at this job
Liberal Studies / History
Travel Agent
A membership service organization that specializes in travel arrangements, emergency road service and automobile insurance.
- Supported the Managing Director by reconciling the airline reports for six offices and working on account discrepancies
- Provided service to customers in a busy travel agency, booked flight reservations, cruises, tours, hotels and car rentals. Worked independently in a branch office and then as an outside sales representative.
- Advised clients of required travel documentation and procurement options
- Supervised emergency road service and domestic travel in a busy environment with 15 or more employees, depending on the season.
Candidate Info
years in workforce
year at this job
High School Diploma
Psychology
Leisure Travel Agent
Consulted member based clientele with a focus on group and individual travel needs.
- Advised clients of proper travel documentation and forms of payment for all types of travel.
- Processed Tourist and Business Visas, International Driver's License's and Passport photos.
- Analyzed and compiled information from preferred vendors thru webinars and workshops and maintained compliance and certification with vendor related agent programs.
- Expedited the sale of local amusement park and movie theatre tickets and Visa credit card applications.
- Communicated travel insurance related claims to necessary vendors for clients.
- Maintained company wide and specialized training for all business lines in compliance with AAA's corporate headquarters.
- Volunteered and participated in afterhours AAA sponsored events for community outreach groups.
Candidate Info
years in workforce
years at this job
Associate of Arts
Bachelor of Arts
Insurance License
Owner - Manager - Travel Agent
Founded scuba diving and adventure travel reservation center generating individual and group sales to both wholesale and retail markets.
- Arranged and booked custom vacations with airfare for individuals, families, scuba diving
- Negotiated contracts with multiple vendors and increased commission by 5%.
- Coordinated transportation and tour logistics for multiple day itineraries encompassing all
- Created new tour packages, itineraries and retail pricing using MS Excel.
- Authored web content, contributed newsletter articles and created marketing materials.
- Supervised social media postings to Bill Beard's Facebook, Google+, Linked In, and
- Exhibited company product and presented seminars at consumer trade shows and industry functions.
- Maintained accounts payable, accounts receivables and payroll via QuickBooks Pro
Candidate Info
years in workforce
years at this job
Associate of Science
Accounting
Real Estate License
Travel Agent
Interacted daily with clients, tour companies, airlines by telephone, email and written correspondence
- Customized and facilitated clients' global and domestic travel itineraries
- Scheduled meetings with clients and vendors to discuss future travel
- Collected payments from clients and dispersed monies to vendors in a timely manner
- Strong written and verbal communication skills
Candidate Info
years in workforce
years at this job
Travel Agent
Made reservations and advised clients as to travel plans involving air, ground, and hotel considerations.
- Promoted groups for cruise travel and made presentations to organizations to describe group travel benefits.
- Developed growing base of contacts with local cruises.
- Troubleshot problems and resolved them to the satisfaction of clientele
- Promoted as Manager of Cruise Operations after 5 months.
Candidate Info
years in workforce
years at this job
Criminal Justice
Drug And Alcoholism
Travel Agent
I design all marketing and promotional campaigns to generate new business.
- In charge of all personal and business travel arrangements international and domestic.
- Initial contact for all reservations, which includes all, cruises, excursions, hotels, airlines, limos, rental cars, event tickets, and dinning.
- Built and maintained relationships with vendors to assist in travel accommodations as needed.
- Assisted customers with setting up online profiles and website navigation so clients can submit payments for their vacation packages, or customize, and build their own.
- Increased travel sales by 50% by up selling different attractions international and domestic.
- Followed up with customers to ensure safe arrival, made sure they were satisfied and vacation packages were accurate.
Candidate Info
years in workforce
years at this job
Business Administration
Long
Travel Agent
Offered personalized travel booking service to marketed groups and individual consumers.
- Responsible for gathering information from customers to form custom packages.
- Collected payments, secured insurance, and booked travel packages for clients.
- Marketed products and services to prospective customers through several forms of media.
Candidate Info
years in workforce
years at this job
Accounting
Travel Agent
Oversaw all aspects of every sale from greeting to consultation to booking to post-travel follow up.
- Organized group travel for families and incentive travel for companies.
- Marketed and hosted travel nights, open to the public, through radio and print ads.
- Coordinated sales presentations by tour company reps to prospective clients.
- Did site inspection tours of resorts and cruise ships and attended seminars and on-line classes to keep my industry knowledge current.
Candidate Info
years in workforce
years at this job
Peace And Global Studies
Travel Agent
- Received, processed, and fulfilled fast-paced corporate client travel requests.
- Arranged and verified air, train, hotel, and car reservations and ticketing orders.
- Coordinated and helped plan leisure air, hotel, car, tour, and cruise travel arrangements.
- Provided consistent and courteous telephone customer service to help ensure repeat client business.
- Collaborated effectively with employees & management, sharing team responsibilities when needed.
Candidate Info
years in workforce
years at this job
Business Administration/public Relations
Professional Travel Agent for Cruises/senior Trainer
Trained 4 agents in the travel industry. Worked with our Club Members in planning all phases of their vacation requests.
- Senior Top Travel Agent with Individual Cruise travel yearly sales to $200K.
- Maintained excellent customer relations with existing travel club clients for repeat business.
- Serviced clients by developing their travel plans to include airline, cruise, car rental, and hotel reservations.
Candidate Info
years in workforce
year at this job
Leisure Travel Agent
Planned itinerary and arranged travel accommodations and tours (air, car, hotel, etc.) for AAA Club members
- Lead Sales Agent, consistently exceeded sales quota
- Computed travel costs, quoted package tours and collected credit transaction payments from clients
- Sold and coordinated cruises, escorted tours and independent travel packages
- Resolved customer complaints
Candidate Info
years in workforce
years at this job
Computer Applications
Corporate Travel Agent
Worked as a Special Service Desk agent for three corporate accounts. Responsibilities included file finishing the records booked online by the travelers in GOV TRIP, complete their special requests including upgrades, hotel and car requests.
- Booked air, car, hotel and Amtrak reservations according to client specifications.
- Completed Passenger name records (PNR) to include stored fare, car rate quote and hotel pricing.
- Coordinated travel and meeting services for large and small groups
- Successfully processed arrival, departure and cost reports for all the groups. Created Spreadsheet in Microsoft Excel.
- Handled and resolved customer service issues.
- Received Associate of the Month Award and several Thank you and spirit awards based on the Customers compliments.
Candidate Info
years in workforce
years at this job
Travel Agent
Completed all ticketing, secured payments and submitted all monies and paperwork to accounting department.
- Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.
- Arranged accommodations according to the customer specification.
- Ensured the ticket booking followed the correct date and format
- Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment
- Responded to client's questions, concerns and billing inquiries with highest degree of professionalism
- Tracked unused e-tickets for exchange toward future trips and personal expenses
- Helped determine the most efficient way to make flight connections, made transportation arrangements to and from airports
- Apart from that provided clients the best travel package deals along with offering prompt, accurate and courteous service to clients
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Travel Agent
- Booked hotel and air travel for US customers to Caribbean scuba diving destinations.
- Trained 5 agents in Sabre.
- Processed weekly IAR accounting and reconciled back office accounting in TRAMS.
- Arranged and monitored group air travel.
- Coordinated group air payment due dates with group leader.
Candidate Info
year in workforce
months at this job
Travel Agent
Reservation specialist for a member based travel agency.
- Assisted members with travel inquiries and bookings on an Apollo CRS system.
- Dealt with multiple suppliers in the hotel, rental car, and airline industries.
- Received thorough knowledge of various reservation transactions, including: arranging itineraries, booking, and interfacing with contracted vendors.
- Began employment in the hotel and rental car department. Promoted to packages department.
- Duties included providing competitive quotes for specific inquiries, booking reservations, and tendering form of payment. Responsibilities included researching travel packages and arranging flights for clients.
- Resolved client problems and special requests.
Candidate Info
years in workforce
years at this job
Corporate Travel
Real Estate Principles And Practice, Real Estate Law, Real Estate Finance
Computer Information Systems
Corporate Travel Agent
Booked international and domestic travel for a fortune 500 Co, while consulting client on lowest available air fare with in company policy. Maintained excellent customer service and professionalism.
- Exceptional customer service skills created many returning clients.
- Learned and took over new on line corporate accounts.
- Communicated clearly and used good listening skills.
- Independently made decisions for client in an emergency situation all with in a timely manner.
- Customer satisfaction score was 99%.
Candidate Info
years in workforce
years at this job
Arts
Arts
Bachelor of Science
Travel Agent
- Developed and managed ongoing database of over 700 clients and prospects acquired through walk-in, phone, and web leads.
- Booked and quoted vacation packages including air, accommodations, cruise, escorted tour, rail, car rental, transfers, excursions, park passes, and travel insurance to any destination in the world to match the client’s needs.
- Maintained dollar per file, margin percentage, conversion and repeat client rate above company goals on a monthly basis.
- Processed payments and registered accounting for thousands of dollars of cash and credit transactions daily.
- Communicated with external suppliers to issue checks and credit card payments for finalization of client bookings and ensure trip details were precise.
- Educated clients on the features and benefits of travel insurance and assisted in the claim process.
- Presented and thoroughly explained booking terms and conditions to clients prior to completing the sale.
- Assisted in daily store tasks including accounting reconciliation, banking, queue management, daily planners, close of business and updating marketing.
Candidate Info
years in workforce
years at this job
High School Diploma
Business
Owner, Travel Agent, Manager
A Leading Travel Agency of the Year 2012 specializing in Supporting clients via phone and e-mail
- . Booked airfare, bus, cars, and hotels. Processed exchanges and refunds for airline tickets.
- Recruited, scheduled, and supervised workers.
- Determined customer needs and provided world-class service to corporate, leisure, and group travel customers.
- Interacted with clients via phone and e-mail.
- Aided clients with matters regarding passports and visas
- Processed exchanges and refunds for airline tickets
